# run.events Community - Complete Documentation > Knowledge base, support, ideas and a crowd that knows exactly what have you done the last week 😏 ## Articles ### Influencer campaign > Create an influencer campaign with a card design, targeting and award values, and explain the influencer flow: invitation, a post on the influencer's network, a short link with UTM tagging, and the engagements and leaderboard. **Published:** October 9, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/influencer-campaign **How to create an influencer campaign** An influencer campaign asks your attendees, speakers or sponsors to promote your event on their LinkedIn and rewards them with coins for every post, click and ticket sold through their link. You set it up in three places under **Marketing**: • **Campaign Cards** (under Configure) – design the social card that goes into the post. • **Influencer Campaigns** (under Manage) – create, target and send the campaign. • **Influencer Engagements**, **Missing Engagements** and **Influencer Leaderboard** (under Reports) – track the results. You set up and send the campaign; the influencer's post, link clicks and ticket sales then earn coins on the leaderboard. **Before you start** • **Connect an email provider**. Integrate your mailing provider with run.events first. See Integrating mailing providers with run.events. • **Campaigns post to LinkedIn only**. Card designs are sized for a LinkedIn post: 600 × 313 px. • Prepare a background image in **SVG format** at 600 × 313 px. • **Decide on your audience first**. Every card design and every campaign belongs to one type – Attendee, Speaker or Sponsor – and a campaign's type can't be changed after its first save. Step 1: **Design the campaign card** The campaign card is the image influencers share in their LinkedIn post. Create it before the campaign, because the campaign needs a design to choose from. 1. On your event dashboard, select Marketing. Its screens are grouped under **Manage**, **Reports **and **Configure**. 2. Under Configure, open **Campaign Cards**. The screen is headed **Social Cards designer** – it's the same feature. 3. Under **Create a new social cards design**, choose a starting point: o **Start from a template** – reuse a design you saved earlier. The template already has a campaign type. o Start From Blank – build a new design. Use this for your first campaign. ![Illustrated interface for creating social media event cards, featuring two design options: one depicting a designer using a template with graphic elements, and another showing a person working on a blank digital canvas with design tools.](https://pages.runevents.net/organizer-multimedia/226/31739533-e163-4b7c-82f2-3c8189e63051) 4. If you started from blank, choose the **Campaign type** (Attendee, Speaker or Sponsor) in the flyout, then select **Start Designing**. 5. Give the design a name, so you can recognise it when you set up the campaign. 6. Select **Upload Image** and upload your background (SVG, 600 × 313 px). 7. Drag and drop **Standard Fields** or **Custom Fields** onto the card. For example, add **User Profile Photo** – it shows the photo of whoever publishes the card, taken from their run.events or LinkedIn profile. For a round photo, pick **Rounded Image shape** in the toolbox. 8. To preview, select **Test social card with real data**, pick an attendee and select Apply. ![A digital interface preview for creating a speaker social card for an event. The card displays a professional photo of Amalia Rodrigues, event details including the European Bizapps Summit 2025, and fields for customizable personal information.](https://pages.runevents.net/organizer-multimedia/226/cb757eef-7b0d-43bc-9f73-2073adaf050b) 9. Save the design. To use it in all your events, **save it as an organizer-level template**. Step 2: **Create the campaign** 1. In Marketing, open **Influencer Campaigns**. The list shows every campaign with its type, status, engagements, conversions, tickets, voucher and sent date. 2. Select **Add new**. A flyout opens on the **Campaign** tab. 3. Fill in **Campaign info**: • Campaign Name - A name for your own reference. It also becomes the utm_campaign value in the tracked link. • Campaign Description - A note for your own reference. • Campaign Type - Attendee, Speaker or Sponsor. Locked after the first save. • Target Link - The page the post's link leads to, usually your event or registration page. run.events adds UTM tags to it automatically. • Default post text - The suggested post. It's prefilled; adapt it to your event. Influencers can edit it before posting. Type {link} where the link should appear. • Footer - Fixed text added to every post. It's prefilled and influencers can't change it. You can also use {link} here. ![Dashboard interface for managing influencer marketing campaigns within an event platform. Displays sections for campaign creation, including fields for campaign type, target links, and promotional text, alongside event details for an upcoming conference.](https://pages.runevents.net/organizer-multimedia/226/d206cbb2-e8f4-4b00-b9ad-8cb8c9160ab9) 4. Under **Design**, use **Choose Design** to pick the card from Step 1. Only designs of the campaign's type are listed. 5. Under **Awards**, set how many coins each action earns: o **Engagement** Points – for publishing the post. o **Conversion** Points – for each opening of the influencer's link. o **Ticket Sold** Points – for each ticket bought through the link or voucher. Make this the highest value. 6. Select **Save**. Two new tabs appear: one for your audience (Attendees, Speakers or Sponsors) and Vouchers. Step 3: **Choose who receives the campaign** 1. Open the audience tab – **Attendees**, **Speakers** or **Sponsors**, depending on the campaign type. 2. In **Targeting**, define the target group. For example, include only attendees with a specific ticket type, or from selected countries. 3. Select Save. You can't send the campaign until a target group is defined. Step 4: **Add vouchers (optional)** Vouchers give each influencer a personal discount code to share with their post. They're worth adding if your tickets are paid; for a free event, skip this step. Before you start, create a voucher template under **Tickets and Attendees → Vouchers**. 1. Open the **Vouchers** tab. 2. Enter a voucher **prefix**. 3. Select the voucher **template**. 4. Under Voucher **Usage**, set how many times each voucher can be used and the days it's active. 5. Select Save to save all campaign settings. Every influencer gets a unique voucher code. An order placed with it counts as a ticket sold for them, just like an order through their link. The campaign now appears in the Influencer Campaigns list with the status **Preparing**. Step 5: **Send the campaign** 1. In the Influencer Campaigns list, select the **envelope icon** in the campaign's row. The **Send Campaign** flyout opens. ![Dashboard displaying influencer campaign statuses for attendee outreach, showing sent and preparing emails with names, dates, and engagement icons.](https://pages.runevents.net/organizer-multimedia/226/b55b8b00-48fe-4f6d-a2fd-2c9439831844) 2. Choose how to invite people – turn on one or both: o Send **by email** (under Email) o Send **notification** (under Push notification) ![Dashboard interface for an event management platform displaying influencer campaign settings. Shows a training attendee campaign in preparation mode with email and push notification options for personalized social media engagement prompts.](https://pages.runevents.net/organizer-multimedia/226/901c7482-34d5-434c-9d7d-b9d56594012e) 3. Select **Send**. The button stays disabled until at least one option is on. If the flyout says The target group has not been defined for this campaign, go back to Step 3. **What happens after you send it** From here on, everything happens outside the organizer portal: 1. The influencer receives the invitation by email, push notification or both. 2. The invitation link opens the **social portal**, with a preview of the post and a **Post to LinkedIn button**. 3. **Post to LinkedIn** opens the LinkedIn sign-in in a pop-up window. 4. After signing in, the influencer sees **Create a LinkedIn post**: the card (with **Edit**), the editable post text and **Post to LinkedIn again**. 5. Publishing the post records an **engagement**. In the published text, {link} is replaced by the influencer's personal short link. 6. Each opening of the short link records a **conversion** and sends the reader to your target link with utm_source=runevents, utm_medium=social and utm_campaign=. 7. An order placed through the short link, or with the influencer's voucher, counts as a ticket sold. **Don't open a live short link to test it.** Every opening records a real conversion. Step 6: **Track the results** The Influencer Campaigns list shows totals per campaign in the Engagements, Conversions and Tickets columns. For detail per influencer, go to Event level → Marketing → Reports: • **Influencer Engagements** - Search for an influencer by name to see the campaign they joined, their unique voucher, the conversions and tickets sold through their post, and the posting date. • **Missing Engagements** - Influencers and campaigns that got no engagement – use it to see who needs a follow-up. • **Influencer Leaderboard** - Influencers by name and campaign, ranked by engagements, conversions and ticket sales, with the total points each has earned. Points are the campaign's award values multiplied by each person's results. Every report can be exported with one click. --- ### Precision Marketing Tracking and Incomplete Orders > run.events records the UTM parameters of every order automatically, so each ticket shows where its buyer came from. Under Marketing, Incomplete Orders lists checkouts started by signed-in visitors and lets you send them a manual retargeting email. **Published:** October 6, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/precision-marketing-tracking-and-incomplete-orders **How UTM parameters are captured** When a visitor reaches checkout through a tagged link, run.events reads the four UTM parameters from it — utm_source, utm_medium, utm_campaign and utm_content — or re-parses them from the originating address, and stores them with the order. Every order therefore carries its own attribution; there is no separate tagging step for the organizer to perform. From utm_source run.events derives a marketing provider. The mapping is data-driven and covers Facebook, Instagram, Google, LinkedIn, TikTok, YouTube, Email (also for newsletter, mail and the sources of several mailing tools), run.events, X, Reddit, Quora, and Other for anything unmapped; a gad_source value without a utm_source maps to Google. The provider is shown as an icon next to the ticket. **Where the UTM data appears** The attribution is shown per ticket, never only as a total. • In the Tickets list, the **Price (net)** column shows the provider icon, a chip for the medium and a chip for the campaign; a chip for the content appears only when the ticket has no campaign. The advanced search adds the filters **Advertising Source**, a choice of marketing providers, and **Advertising Campaign**. • The ticket flyout has a **Precision marketing tracking** section with the derived provider under **Marketing provider**: and the four parameters under **Source**:, **Medium**:, **Campaign**: and **Content**:. The same section appears on Reserved Tickets. The incomplete-order flyout shows the same fields in a box without a heading when the visitor reached the checkout itself; it fills them only from an order of the same user that arrived with the same utm_source. **Incomplete orders (abandoned carts)** Incomplete Orders, under Marketing, lists every checkout started by a signed-in visitor, including completed ones. Visitors who weren't signed in don't appear. Each row shows the checkout step reached, the user, company, country, date, time spent, **Social provider** and **Purchase**. Purchase is ticked if the user has ordered for the event, through any checkout. Social provider shows the marketing provider's icon only if the user has an order for the event with the same utm_source. To follow up, select rows and send a retargeting email using the organizer or event template. Rows with the same email address are selected together. Follow-up is manual only: there are no automated reminders or sequences. **Guided walkthrough** 1. Open Marketing On the event home, open Marketing (address ends in /marketing). Its screens are grouped under Manage, Reports and Configure. ![Interface screenshot displaying the RunEvents marketing module, highlighting sections for managing influencer campaigns, tracking incomplete orders, and generating reports on influencer engagements and performance metrics.](https://pages.runevents.net/organizer-multimedia/226/be3dba3d-d42a-42ba-bdae-102db26fb95e) 2. UTM chips in the Tickets list In Tickets and Attendees, open the Tickets list. In Price (net), a ticket bought through a tagged link shows the provider icon, a medium chip and a campaign chip. A content chip appears only when there is no campaign. Advanced search adds the Advertising Source and Advertising Campaign filters. ![A screenshot of an event management platform’s ticketing section displays various attendee tickets with statuses, purchase details, and pricing. The interface shows color-coded pass types, assigned customers, and a summary of total tickets and costs.](https://pages.runevents.net/organizer-multimedia/226/c5545b0c-af48-42dc-afad-a74d997acadf) 3. Ticket flyout Open a ticket row. The Precision marketing tracking section shows the marketing provider and the four UTM values: Source, Medium, Campaign and Content. Reserved Tickets shows the same section. This per-ticket view is all the UTM reporting in the organizer portal. ![A screenshot of the RunEvents platform displays a ticket management interface. It shows various attendee tickets categorized by type, status, and assignment details, including personalized and free passes, alongside financial and marketing attribution data for tracking sources.](https://pages.runevents.net/organizer-multimedia/226/ef99d86e-30ec-4a96-bad0-b8502cc780ba) 4. Incomplete Orders In Marketing, open Incomplete Orders. It lists checkouts started by signed-in visitors, with the step reached, user, company, country, date, time spent, Social provider and Purchase. ![Dashboard displaying incomplete orders for event management system, showing user progress through order steps, including social provider verification and purchase completion statuses. Lists incomplete orders for John Smith with details such as date, time spent, and current step in the workflow.](https://pages.runevents.net/organizer-multimedia/226/806cbbab-a901-4387-8887-002ae71c0be9) 5. Incomplete-order flyout Open a row to see the user, the furthest step, company, country and the step history. If the visitor reached the checkout, a box with the marketing provider and UTM fields also appears. It is filled only when the user has an order for the event with the same utm_source. ![Dashboard displaying incomplete orders for event marketing workflows, showing user progress through steps like creating orders and selecting customers. Lists details such as user names, company information, dates, and time spent on each incomplete action, alongside a LinkedIn social media campaign source.](https://pages.runevents.net/organizer-multimedia/226/757e3920-c10e-4631-ba82-5973ecb373c7) 6. Send a retargeting email Select rows. Rows with the same email address are selected together, and Send Email shows the address count. Set Email from, Reply to and the template (organizer or event), then Subject and Body, and click Send. Emails are sent manually only. Send Email stays disabled until rows are selected and a sender address is configured. ![Dashboard interface for RunEvents showing incomplete orders list with user details, dates, and status indicators. Users can configure email notifications via templates for pending orders.](https://pages.runevents.net/organizer-multimedia/226/bd21fef4-f461-4c27-81af-1c0e9dcf2a02) --- ### Attendee Insights: See Each Attendee's Journey Through Your Event > Attendee Insights Overview — A complete, chronological view of an attendee’s engagement, from ticket purchase to every interaction at your event. **Published:** September 23, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/attendee-insights-see-each-attendees-journey-through-your-event **What Attendee Insights Provides** Attendee Insights gives you a complete picture of a single attendee’s activity at your conference — from the moment their ticket was purchased to every session they attended, every sponsor who scanned them, and every coin they collected. This article explains how to open Attendee Insights, what each tab shows, and how to use the Attendees Dashboard and export options. **Recognizing Ticket Types at a Glance** In the attendee list, each attendee’s ticket is shown as a button labeled with the ticket name. The button uses the color assigned to that ticket type, allowing you to quickly distinguish attendees (e.g., VIP vs. Standard). **CRM Integration** From Attendee Insights, you can import the attendee into your CRM or open their profile directly in CRM. This allows you to use attendee data for future events and analysis. ![Event attendee list interface highlighting CRM integration options for ticket holders, including full conference access, free entry, sponsor tickets, and additional insights packages. Attendee photos and registration buttons for CRM synchronization are displayed.](https://pages.runevents.net/organizer-multimedia/226/25bd0e76-2dd0-444e-84cd-e1d139b78111) **How to Open Attendee Insights** 1. Go to your event and open the Attendees list. 2. Find the attendee you want to review (scroll or use search). You can filter attendees by: * Public profile * Country * Company * Ticket Type * Customer * Checked in * CRM ![A user interface screenshot displays the attendee management section of an event platform. It shows profiles of three attendees with ticket types, including full conference passes, free entry, and sponsor tickets, alongside filtering options for organizing attendees by various criteria.](https://pages.runevents.net/organizer-multimedia/226/be105de9-cf02-4182-967b-c1b6c4879fd1) 3. Click the Insights button below the attendee’s name. 4. A flyout window opens with three tabs: **Insights, Timeline,** and **Grouped Timeline**. 5. Switch between the tabs to explore the attendee’s information. **The Insights Tab** The Insights tab shows a summary of engagement statisticsfor the selected attendee: * Email * Event they are attending * Country * Tickets * Connections * Badge issued * Session feedbacks * Mobile App logins * Surveys completed * Partnership leads * Giveaways collected * Manually awarded coins * Registration scans * Session scans This gives you a quick overview before diving into detailed timelines. ![Profile view of an attendee selected for event analytics, displaying ticket type as a conference package, including insights section, alongside event details such as location and login metrics.](https://pages.runevents.net/organizer-multimedia/226/390795e0-5247-43c9-a8c2-0a6908d0c556) **The Timeline Tab** The Timeline tab shows the attendee’s journey through the event in chronological order. Each entry includes the date, time, and detailed information. **Ticket Purchased** Shows when the attendee’s ticket was bought, including: * Ticket number * Ticket type * Customer who purchased it (useful when a company or colleague bought the ticket) **Mobile App Logins** Shows when the attendee logged into the event app,including: * Device name * Platform **Event Registration / Check‑in** Shows: * Scan status * Operator decision * Who performed the check‑in (staff or kiosk) **Session Check‑in** Shows: * Room and session title * Scan status and operator decision * Whether scanned by staff or self check‑in **Badge Printed or Invalidated** Shows: * Badge number * Badge design * Validity status (✓ valid / ✗ invalidated) * Who created or invalidated the badge **Survey Completed** Shows: * Survey name * Completion timestamp **Scanned by a Sponsor** Shows: * Sponsor name * Lead quality * Public notes **Giveaway Collected** Shows: * Giveaway name * Sponsor offering it **Coins Earned** Shows the rule completed, number of coins, and what earnedthem: * Session Attended / Evaluated * Sponsor Session Attended * Sponsor Booth Visited * Survey Completed * Global Check‑in **Coins Added Manually** Shows: * Number of coins * Organizer’s comment **Session Feedback Given** Shows: * Session name * Speakers **Networking (Connect)** Shows: * Who sent the connection request * Who received it * Current status (pending, accepted) ![The image displays a section of an event management platform showing attendee profiles, ticket details, and login activity. It highlights attendee names, ticket types, sponsorship leads, and mobile app login records for BinaryEdge Technologies.](https://pages.runevents.net/organizer-multimedia/226/61101a27-310e-444d-b021-5da3703bb28b) **The Grouped Timeline Tab** The Grouped Timeline tab shows all the same information as the Timeline, but organized into clear categories (such as Sessions, Badges, Surveys, Sponsor Scans, Networking) so you can review an attendee’s activity by type instead of by chronological order. ![This screenshot displays a RunEvents platform interface showing attendee profiles with ticket types, connection statuses, badge issuance details, and session feedback entries for a corporate event. It highlights attendee connections, badge validation for a conference and workshop package, and feedback tracking for sessions.](https://pages.runevents.net/organizer-multimedia/226/8f9d6345-2577-4d82-95e4-77800fb35dfa) **Exporting Attendee Data to Excel** You can export your attendee list to Excel for reporting orsharing. The export includes: * First Name * Last Name * Public Profile * Email * Country * Company Name * Job Title * Ticket Type * Customer Name * Checked‑In Time * Connection Requests * Connections ![Dashboard screenshot displaying the attendee management section of an event platform, showing profile thumbnails of five individuals with basic details and options for exporting attendee data.](https://pages.runevents.net/organizer-multimedia/226/3018360f-cfa5-420f-93db-059f150330d5) **The Attendees Dashboard** For an overview of your entire audience, open the AttendeesDashboard. ![Dashboard screenshot displaying attendee management features within an event ticketing platform, showing sections for attendee lists, registration tracking, and attendee-related configurations.](https://pages.runevents.net/organizer-multimedia/226/e4311509-91a2-44eb-b68f-7ac08243adec) It displays: * Attendees by ticket type * Attendees by country * Breakdowns of custom registration fields This helps you understand your audience composition and engagement patterns. **Tips** * Use the Timeline when an attendee contacts support about missing badges, coin balance, or check‑in issues — you can see exactly what happened and when. * Check badge entries if an attendee has multiple badges; invalidated badges clearly show who cancelled them. * Share sponsor lead entries with sponsors who ask how they connected with a particular attendee. --- ### Updating Speakers > How to Correct or Replace a Speaker in a Published Session **Published:** September 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/updating-speakers **Fastest Way to Update a Speaker in the Agenda Builder** Updating a speaker for a session already placed in the Agenda Builder can be done quickly through the session flyout. Follow the steps below to ensure the correct speaker is displayed. **Updating the Speaker in an Existing Agenda Session** - Click the session for which you want to update the speaker. - A flyout window will open → go to the Edit tab. ![Interface screenshot of an event agenda builder tool highlighting the editing options for a scheduled session. The session details include a speaker’s name, session title, and time slot in a multi-room event timeline.](https://pages.runevents.net/organizer-multimedia/226/e2b8ecd2-24bf-4605-a1a2-fb5d2e8bea20) - Scroll down to Speakers and add the correct speaker: - Select the speaker ![Interface for an event agenda builder displaying scheduled sessions in multiple rooms, including a speaker selection dropdown for a session titled "The Rise of Quantum Computing." The left panel shows accepted content with a session description about adapting testing processes for cloud-native applications.](https://pages.runevents.net/organizer-multimedia/226/ae9763f8-dd4d-4d8e-9383-140583a1364b) - Click Add speaker ![Interface for an event planning platform displaying an agenda builder with scheduled sessions, including speaker details, session times, and room allocation for a tech-focused event. Users can add new speakers and manage session configurations.](https://pages.runevents.net/organizer-multimedia/226/b8811138-34c1-473c-a1f5-dd66ecbe0a40) - Check the boxes “is owner” and “is confirmed” → Save. ![Agenda builder interface displaying accepted sessions for an event, showing speaker profiles, session times, and confirmation statuses in a multi-room schedule. Two confirmed speakers, Brandon Dale and Jordan Kaur, are listed with session details for adapting cloud-native applications.](https://pages.runevents.net/organizer-multimedia/226/de88e26b-a8ca-46ab-9aca-8cfa24eca803) - Remove the speaker who should no longer be associated with this session → Save. ![Event management interface displaying agenda builder for a session titled "The Rise of Quantum Computing." Shows speaker confirmation status with an error icon for one speaker, indicating pending action before saving.](https://pages.runevents.net/organizer-multimedia/226/b4b7a48f-8b29-4dac-8732-595feb104455) Result: Only the intended speaker will appear in the agenda session, marked with a green circle. ![Event agenda interface displaying a scheduled session titled "The Rise of Quantum Computing" with speaker details and time slot from 9:00 AM to 10:00 AM in Room 1. Includes participant confirmation status and session setup options.](https://pages.runevents.net/organizer-multimedia/226/71fd4420-b274-44c2-a6ee-19a170b14074) **If the Session Is Not Visible in the Agenda Builder** If the session does not appear in the Agenda Builder, verify its status and speaker confirmation: - Go to Sessions. - Click the session you want to adjust. - Open the Edit tab. - Repeat the speaker‑selection steps listed above. ![A user interface screenshot for an event management platform displays session listings with speaker details. The interface allows editing session metadata, including speaker statuses, features, and online session options, with a focus on organizing and confirming participant information.](https://pages.runevents.net/organizer-multimedia/226/f937f802-798f-4851-b6aa-80917356b4b0) Once the speaker is **confirmed **and the session is in the **Accepted bucket**, it will become visible in the Agenda Builder. ![A screenshot of an event management platform interface displaying session details, including speaker profiles, session titles, and ratings. The interface shows a session confirmation status for a speaker, with options to mark speakers as confirmed and save session configurations.](https://pages.runevents.net/organizer-multimedia/226/e0c4724c-1608-496f-8e24-f729558fbf36) --- ### Overview of Booth Orders & Additional Equipment > Export, track, and manage booth orders and additional equipment — all in one place. **Published:** September 21, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/overview-of-booth-orders-additional-equipment **Overview of Booth Orders & Additional Equipment** The Expo module provides a centralized view of all Booth Orders and Additional Equipment. To streamline the management of booth reservations, run.events lets you export a detailed Excel report directly from the Booth Orders overview. This export gives organizers a comprehensive breakdown of every booth order, ordered item, and booth assignment status across your event. **How to Export Booth Orders** Follow these steps to generate the Excel export: • Open the Expo module from the main navigation. • Navigate to the Booth Orders section. • Expand the Booths overview to review all ordered items. • Click the Export button in the top-right corner of the overview. • An Excel file (.xlsx) will download automatically, containing all booth order details and items. ![Event management platform interface displaying booth assignments for an expo, showing occupied and reserved booths with statuses, pricing, and partner details. Includes configuration statuses, template types, and export functionality.](https://pages.runevents.net/organizer-multimedia/226/0a8b1715-703d-4f0d-8086-26b5e1f1c9f1) **Excel Export — Available Sheets** The exported Excel file contains three separate sheets, each providing a different level of detail to help you manage your expo efficiently: • **Booth Orders** — full line-item detail per order • **Summary**— aggregated totals by category and item • **Booths** — high-level overview of every booth’s assignment and status Sheet 1: **Booth Orders** This sheet lists every booth order in full detail, including each individual line item within an order. Use this sheet when you need a granular view of what has been ordered, by whom, and at what price. - Row Type - Identifies whether the row represents an order header or a line item. - Booth / Stand - The name or number of the booth associated with this order. - Assignment Status - Current booking state: Free, Reserved, or Occupied. - Progress - Current preparation stage: Preparing, Configuring, or Finished. - Name / Number - Unique identifier or display name for the booth. - Template - The booth template applied (e.g. standard shell scheme, custom build). - Partner - The exhibitor or company assigned to this booth. - Price - Total price for the booth order. - Internal Comment - Private notes visible to organizers only — not shared with exhibitors. - Category - The category grouping for the ordered item or equipment. - Item - Name of the specific item or additional equipment ordered. - Item Price - Unit price for the individual item. Sheet 2: **Summary** The Summary sheet provides an aggregated view of all ordered items grouped by category. Use this sheet for a quick financial and quantity overview without the per-order detail. - Category - Groups items by type for a quick breakdown of orders. - Item - Name of the ordered item or equipment. - Quantity - Total number of units ordered across all booths. - Price - Aggregated price for that item across all orders. Sheet 3: **Booths** The Booths sheet gives a high-level status view of every booth in your event, independent of individual orders. Use this to quickly check occupancy, pricing, and preparation progress across your entire floor plan. Assignment Current booking state: Free, Reserved, or Occupied. - Progress - Current stage in the preparation workflow. - Name / Number - Unique identifier or display name for the booth. - Template - The booth template applied. - Partner - The exhibitor or company assigned to the booth. - Price - Total price for the booth. - Internal Comment - Private organizer notes, not visible to exhibitors. Tips & Best Practices • Use the Booth Orders sheet to verify that all ordered equipment has been captured before the event. • Cross-reference the Summary sheet with your budget to identify over- or under-ordered categories. • Filter the Booths sheet by Assignment Status to quickly spot any unoccupied booths close to the event date. • The Internal Comment column is organizer-only — use it to flag booths that need follow-up without notifying exhibitors. --- ### Sponsorship Dashboard Visibility Rules > This document outlines which sections of the Sponsorship Dashboard are visible and editable to different sponsor roles within the run.events platform. **Published:** September 16, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-visibility-rules **Module Visibility by Section** **Our Info** • Visible and editable to the Sponsor Representative. ![Screenshot 2026-09-16 090530.png](https://pages.runevents.net/organizer-multimedia/226/919a65e1-bc8c-4c4f-a0a3-e823b14bdf41) [Sponsorship Dashboard: Our Info | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-our-info)Sponsorship Dashboard: Our Info | run.events Community **Tasks** • Visible only if created by the Organizer. ![Interface displaying a task management system for event partnerships, highlighting gamification giveaway details, team member profiles, and navigation menus for event-related functionalities. Shows urgent task statuses, team member avatars, and backstage team view with assigned roles.](https://pages.runevents.net/organizer-multimedia/226/55a15d20-fc0e-4571-9693-15e822bf2a99) [Sponsorship Dashboard Home | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-home)Sponsorship Dashboard Home | run.events Community **FAQ** • Visible only if created by the Organizer under the Communications module. ![Screenshot 2026-09-16 090712.png](https://pages.runevents.net/organizer-multimedia/226/80683a72-cea2-4ad9-80c2-04d80b1b90ab) [Sponsorship Dashboard: Frequently Asked Questions | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-frequently-asked-questions)Sponsorship Dashboard: Frequently Asked Questions | run.events Community **Our Tickets** • Visible and editable for ticket reassignment by the Sponsor Representative. ![Screenshot 2026-09-16 090800.png](https://pages.runevents.net/organizer-multimedia/226/b41f3f34-64eb-44bd-a363-9d6901a5fd88) [Sponsorship Dashboard: Our Tickets | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-our-tickets)Sponsorship Dashboard: Our Tickets | run.events Community [How can I assign sponsor tickets to my team | run.events Community](https://community.run.events/knowledge-base/article/how-can-i-assign-sponsor-tickets-to-my-team-for-sponsors)How can I assign sponsor tickets to my team | run.events Community **Lead Retrieval Configuration** • Visible to the Sponsor Representative and Sponsor Staff with the Leads role. ![Screenshot 2026-09-16 090846.png](https://pages.runevents.net/organizer-multimedia/226/ea011886-2595-4771-b20d-d828c5efcd88) [Sponsorship Dashboard: Lead Retrieval configuration | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-lead-retrieval-configuration)Sponsorship Dashboard: Lead Retrieval configuration | run.events Community **Leads** • Visible to the Sponsor Representative and Sponsor Staff with the Leads role. ![Screenshot 2026-09-16 090957.png](https://pages.runevents.net/organizer-multimedia/226/d1d1ee82-df7b-4f05-bb4b-7d4c275e09fb) [Sponsorship dashboard: Leads | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-leads)Sponsorship dashboard: Leads | run.events Community **Booth Events** • Visible to the Sponsor Representative and Sponsor Staff with the Leads role, if enabled by the Organizer under Event Settings → Configuration. ![Screenshot 2026-09-16 091050.png](https://pages.runevents.net/organizer-multimedia/226/deafda61-39fe-48a6-ac4f-d0ce07bea18b) [Sponsorship Dashboard: Booth Events | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-booth-events)Sponsorship Dashboard: Booth Events | run.events Community [Sponsorship dashboard: Booth Events - Onsite Experience | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-booth-events-onsite-experience)Sponsorship dashboard: Booth Events - Onsite Experience | run.events Community **Meetings** • Visible to the Sponsor Representative and Sponsor Staff with the Meetings role. ![Screenshot 2026-09-16 091138.png](https://pages.runevents.net/organizer-multimedia/226/981d51b6-0397-4b3d-9ef8-6e30146938c2) [Sponsorship dashboard: Meetings | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-meetings)Sponsorship dashboard: Meetings | run.events Community **Assets** • Visible and editable to the Sponsor Representative. • Not shown in the widget or mobile app unless configured. ![Screenshot 2026-09-16 091244.png](https://pages.runevents.net/organizer-multimedia/226/7d093a94-3da4-476b-a780-da3aa038b91d) [Sponsorship Dashboard: Assets | run.events Community](https://community.run.events/knowledge-base/article/sponsorship-dashboard-assets)Sponsorship Dashboard: Assets | run.events Community **AI Matchmaking** When this functionality is active, it is visible to the Sponsor Representative and all Sponsor Staff. **Visibility Based on Assigned Roles** **Sponsor Staff with Leads Role Only** The user sees: • FAQ (if set) • Lead Retrieval Configuration • Leads • Booth Events (if allowed) **Sponsor Staff with Booths Role Only** The user sees: • FAQ (if set) • Booth Events (if allowed) **Sponsor Staff with Meetings Role Only** The user sees: • FAQ (if set) • Booth Events (if allowed) • Meetings **Sponsor Staff with Sponsor Ticket Only (No Roles)** The user sees: • FAQ (if set) • Booth Events (if allowed) Summary These visibility rules ensure that each sponsor team member only accesses the sections relevant to their assigned roles, maintaining clarity, security, and proper workflow within the Sponsorship Dashboard. --- ### The new run.events Community is live, and it runs on Smart Hub > The run.events community portal has changed! The address stayed the same, but everything else is new: it is built on run.events Smart Hub, the same community platform our customers use for their own events and year-round communities. Until now the portal ran on a third-party help-desk product. From today, it runs on run.events. **Published:** September 11, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/the-new-runevents-community-is-live-and-it-runs-on-smart-hub The content moved with it. What changes is what the portal can do. ## What you find there **Knowledge base.** Articles are organised by audience: attendees, event organisers, speakers, and sponsors and exhibitors. The organiser section is the largest and is split by module, from ticketing and registration, finances and abstracts and agenda to sponsor management, expo, badges and check-in, CRM, marketing, communications and Smart Hub itself. Attendees find setup guides for the mobile app and help with sign-in problems. Every article shows its author and publication date. **Releases.** Each product release is announced as an article in its own section, with the release label so you can filter for it. The first two entries are already there: the MCP server for every event, and the self-service dashboard for sponsors and exhibitors. **News.** Announcements that are not tied to a release: events we attend, programme changes, anything you should know about. **Ideas.** Feature requests and suggestions, in the open. Sign in to post an idea, comment on someone else's, and vote for the ones that matter to you. The votes are visible to everyone, including us, and they inform what goes on the roadmap. **run.events Connect.** A member directory. Find your peers, other organisers, sponsors and speakers who use the platform, see what they do, and connect with them. **Amal.** An AI assistant that answers questions about the community and its content. Ask it where a setting lives or how a feature works, and it answers from the knowledge base and the articles. It carries the AI disclosure required by the EU AI Act and hands over to human support when it cannot help. Amal is available to signed-in members. **Support.** The support widget on every page opens a ticket with the run.events support team. This is the same channel as before. ## Signing in Your run.events account is your community account. There is no separate registration. If you organise, sponsor, speak at or attend events on run.events, you can sign in today and post, comment, vote and ask Amal. Reading the knowledge base, news and releases does not require signing in. ## Why Smart Hub We use our own product for the same reason we recommend it to customers: one platform for the website, the knowledge base, the discussion, the member directory and the AI assistant, instead of a help desk here, a forum there and a newsletter tool somewhere else. It also means the community portal gets every Smart Hub improvement the moment it ships, because it is the same code. ## Coming next: training and certification A training and certification programme is in preparation. It will run on this portal and on Smart Hub as well. Course material is published as articles and video, each training group is organised as a run.events event with its own dates and sessions, and an AI tutor answers questions from the same knowledge base. Certification will be earned by configuring a real event in a sandbox against a written brief, and graded by checking the result through the public API, not by a multiple-choice test. The first credentials are planned for implementation partners, with organiser teams to follow. Details, timelines and enrolment will be announced here under Releases. ## Where to start 1. Open https://community.run.events and sign in with your run.events account. 2. Browse the knowledge base section for your role. 3. Post your first idea, or vote on the ones already there. 4. Bookmark the Releases section. Every product change is announced there first. Questions and feedback about the portal itself belong in Ideas. --- ### Every run.events event now has its own MCP server > Every event published on run.events is now reachable over the Model Context Protocol (MCP). Any MCP-capable AI application, whether Claude, an IDE assistant, a company's internal AI assistant, or an agent you build yourself, can connect to an event and read its live data: event details, the agenda, sessions, speakers, ticket types with current prices, and sponsors and exhibitors. **Published:** August 12, 2026 **Author:** Adis Jugo **URL:** https://community.run.events/a/every-runevents-event-now-has-its-own-mcp-server There is nothing to switch on. The endpoint exists for every event, and it answers with the same data the event itself runs on. No export, no copy, no synchronisation. ## What MCP is MCP is an open standard that lets AI assistants call external tools and read external data in a uniform way. An application that supports it can be pointed at a server, ask which tools are available, and call them. Most current assistants and development tools support it, so a connection set up once works across all of them. ## The address Each event has one address, built from its slug: ``` https://mcp.runevents.net/{event-slug} ``` An event with the slug `nordic-cloud-summit-2026` is reachable at `https://mcp.runevents.net/nordic-cloud-summit-2026`. Opening that address in a browser shows a short page with the event name, dates and connection details. An MCP client connecting to the same address gets the protocol endpoint. Organisers who want the endpoint under their own name can use a custom domain, for example `https://mcp.your-event.com`. The hostname then identifies the event and no path is needed. Contact support to have a domain registered for your event. ## What a connected assistant can do Nine tools are available at every endpoint: | Tool | Returns | |---|---| | `get_event` | Name, dates, description, venues, online or on-site mode, branding, links | | `get_agenda` | The full schedule: sessions and breaks with rooms, times, time zone, speakers and labels | | `search_agenda` | Free-text search across the agenda | | `get_sessions` | All sessions with abstracts, rooms, times, speakers and their biographies, tracks and materials | | `search_sessions` | Free-text search across sessions | | `get_speakers` | All speakers with names, taglines, companies, biographies and labels | | `search_speakers` | Free-text search across speakers | | `get_ticket_types` | Ticket types with standard and current prices, time-based tiers, quantity discounts, add-ons and availability | | `get_sponsors` | Sponsors, exhibitors and partners with descriptions, logos, levels, booths, team members, products and downloadable assets | Search queries need at least four characters. All tools are read-only. Nothing connected over MCP can change your event. In practice this means an attendee's assistant can answer "which sessions on Thursday afternoon cover identity management?", a sponsor's internal agent can pull the current exhibitor list into a briefing, and an organiser can check ticket prices from inside their own AI tooling. ![Document outlining the ECS 2027 event details, including dates, event description, and instructions for accessing event metadata via a Model Context Protocol (MCP) server. It provides a public interface for querying agenda, speakers, ticket types, and sponsors with API key authentication.](https://pages.runevents.net/organizer-multimedia/226/fbf7b45d-3ea2-41e3-a154-1828f537ca7b) ## Access and permissions Event details returned by `get_event` are public, so that tool works without credentials. Every other tool requires an event API key. It is the same key you already use for the run.events public API, issued under "Event Configuration" -> "API Keys", and the same permission claims apply: - agenda and sessions require agenda access - speakers require content access - ticket types require ticket access - sponsors require partner access The MCP server keeps no copy of your keys and has no permission model of its own. It forwards the key to the run.events API on each call, and the API decides. A key without the required permission receives a plain error message saying so. A key restricted for the public API is restricted for MCP in exactly the same way. ## Connecting a client Add the event endpoint to your MCP client and send the API key as a bearer token: ``` Endpoint: https://mcp.runevents.net/{event-slug} Header: Authorization: Bearer ``` Clients that cannot set an Authorization header can send the key in an `ApiKey` header instead. Once connected, the client lists the nine tools and can call them. The transport is streamable HTTP, the current MCP standard, so no local process or bridge is needed. ## What it does not do today The current release exposes data. It does not accept changes to an event over MCP, and it does not answer free-form questions itself. When you ask a connected assistant something, the assistant reads the data through these tools and forms the answer. Conversational access to an event's own AI agents over MCP is the next step and will be announced separately. ## Where to start 1. Pick an event and note its slug from the event URL. 2. Create an API key under "Event Configuration" -> "API Keys" with the permissions you want to expose. 3. Point your MCP client at `https://mcp.runevents.net/{event-slug}` with that key. Questions and feedback are welcome in the community forum. --- ### run.events Products and Features > run.events is an enterprise event management platform built AI-first from the ground up. The company was founded in 2015, software development started in 2020, and the product was publicly launched in 2023. Every product is designed around the Event Intelligence Cloud — a multi-agentic AI framework woven into the core of every module rather than bolted on as a separate layer. **Published:** June 26, 2026 **Author:** Damir Tomicic **URL:** https://community.run.events/a/runevents-products-and-features # About run.events run.events is an enterprise event management platform built AI-first from the ground up. The company was founded in 2015, software development started in 2020, and the product was publicly launched in 2023. Every product is designed around the Event Intelligence Cloud — a multi-agentic AI framework woven into the core of every module rather than bolted on as a separate layer. # Edition Structure and Module Composition The run.events platform is organized as **a mandatory core plus optional add-on modules**. Customers compose their run.events deployment by combining the mandatory core with whichever add-on modules they need for their event portfolio. **Mandatory core (always included — the foundation of every run.events deployment):** BASE: **Generic Features common for all run.events products** — multi-event portfolio management, granular team roles and permissions (26 organizer-level + 21 event-level permissions), multi-venue and multi-room support (including door-level entrance tracking for assembly voting compliance), event branding and visual identity, custom email infrastructure, embeddable web widgets for retrofit into existing event sites, and **Global Attendee Profile** (cross-event persistent attendee identity with behavioral history tracking that feeds an AI-enriched profile derived from buyer-role detection, interest discovery with confidence + trend scores, purchase intent, and public-data career enrichment). 1. **run.events Audience Management** — ticketing, attendee management, finances (including AI-powered bank statement reconciliation, ZUGFeRD + Factur-X e-invoicing, 4 tax schemes with EU VAT reverse charge), surveys, communications, FAQs, and email messages. **Optional add-on modules (selected by customer based on event portfolio needs):** 2. run.events Mobile App 3. run.events Marketing 4. run.events Events CRM 5. run.events Abstract and Agenda Management 6. run.events Expo and Booth Management (later with re:virtual) 7. run.events Check-In and Badging 8. run.events AI-Matchmaking 9. run.events Smart Hub 10. run.events Online and Hybrid Events 11. run.events Intelligence (early access) This modular composition model lets a customer running ticketed conferences with light needs deploy just the core plus a single add-on (e.g., Mobile App or Check-In and Badging), while a customer running flagship hybrid user conferences with year-round community engagement composes the core plus Marketing, Events CRM, Matchmaking, Smart Hub, Online and Hybrid Events, and Intelligence. Modules can be added over time as the event portfolio grows. # run.events Event Intelligence Cloud (EIC) — AI Framework - NOT A PRODUCT > **EIC is a framework, not a product.** Event Intelligence Cloud is the AI architecture woven into the core of every run.events product — registration, ticketing, agenda, mobile app, matchmaking, communities, check-in, sponsor dashboards. Every module is AI-enriched at the architectural level rather than having AI bolted on as a separate layer. EIC is not licensed separately; its agents and capabilities are surfaced in-context throughout the platform and run.events products wherever they add value. ## Architecture overview — four compounding layers EIC is organized as a multi-agentic, distributed, event-driven architecture with four compounding layers: 1. **Enrich** — the foundational intelligence layer. Every attendee profile, every session, every sponsor, every product is automatically enriched by AI with structured intelligence (buyer-role classification, interest discovery with confidence + trend scores, custom tags, purchase intent, career enrichment from public data, content tagging). All other layers build on top of the enriched data the Enrich layer produces. 2. **Connect** — the relationship-mapping layer. Built on top of the enriched profiles, the matchmaking agents map the entire event ecosystem and connect the right attendees, sponsors, products, and content together. 3. **Create** — the content-generation layer. Pages, emails, schedule recommendations, knowledge articles, image alt-text, content summaries — all generated by AI directly from the enriched profile and event context. 4. **Protect** — the safety and compliance layer. Content moderation (text + computer-vision image moderation), policy enforcement, audit trails, EU AI Act transparency, GDPR controls. ## Named AI agents — 11 agents shipping today EIC ships 11 named AI agents in production today, organized across the four layers: **Enrich layer** - **Attendee Analyser & Enrichment Agent** — the foundational intelligence layer. Auto-derives buyer/seller/teacher/learner role classifications from registration data and cross-event behavioral history; discovers interests with confidence + trend scores; applies custom tags; analyzes purchase intent; identifies content preferences; enriches profiles with public-data career context (professional history, company details, organizational intelligence). Every other EIC agent builds on top of the enriched profile this agent produces. **Connect layer** - **Attendee↔Attendee Matchmaking Agent** — identifies peer connections based on mutual or complementary interests, professional backgrounds, and event roles; generates AI introductions explaining why the match makes sense; provides relevance scores. - **Sponsor Spotting Agent** — recommends relevant sponsor booths to each attendee based on the enriched profile; explains why each sponsor is relevant; suggests conversation topics. - **Product Spotting Agent** — recommends specific products and services (beyond sponsor level) that match attendee interests and buyer roles; helps multi-product exhibitors surface different offerings to the right attendees. - **Buyer Spotting Agent** — identifies ideal prospects for sponsors and delivers continuously-refreshed buyer rosters to sponsor dashboards with AI-generated explanations of why each prospect fits, suggested talking points, and contact information. This agent automates buyer identification across the entire attendee population — fundamentally challenging the traditional "hosted buyer" program model where organizers pre-qualify and comp a manually-curated 100–500-buyer cohort. With Buyer Spotting, every registered attendee is a potentially-identified buyer for the right sponsor at no incremental cost. - **Personal Agenda Builder Agent** — curates personalized session recommendations with relevance scores and "why this session matters to YOU" explanations + suggested questions. Outputs include the personalized HTML schedule emails that auto-select the best session per time slot, assemble a complete multi-day agenda with session details + speaker photos + labels, and include AI explanations per session; supports cross-event variant for targeting past attendees of previous events to drive registration for upcoming events. **Create layer** - **Page Builder Agent** — generates event website pages on prompt (powers the AI Pages site builder). "If you know ChatGPT, you know Pages": describe the page you want and the agent generates a complete, professional, branded page. Supports AI-powered multilingual translation; refinement through natural conversation; outputs publish directly into Smart Hub. - **Email Designer Agent** — generates email designs on prompt with brand-consistent layouts and dynamic content. "If you know ChatGPT, you know how to create professional event communications": describe the email you want ("welcome email with our logo, key dates, and CTA") and the agent generates a complete, email-client-compatible HTML message. - **Knowledge Agent** — builds searchable knowledge bases from sessions, recordings, articles, and FAQs; supports AI Support Agent functionality for 24/7 automated attendee question-answering with EU AI Act disclosure and human escalation. **Protect layer** - **Content Moderation Agent** — analyzes user-generated text content for policy violations, inappropriate language, and spam; routes flagged items to moderator queues; soft-delete audit trails preserve moderation history. - **Image Description Agent** — generates AI alt-text for every image uploaded across the platform. This ensures WCAG 2.2 accessibility compliance automatically at authoring time — alt-text is the most-frequently-skipped accessibility requirement when humans author content; automating it at upload time means it can never be missed. ## Foundation model and configurability - **Mistral** (European frontier LLM) ships natively as the default foundation model — EU-hosted, with zero US data transfer and no CLOUD Act exposure. Mistral is the EU-sovereign default for customers who prioritize European data residency and AI Act compliance. - **Configurable cloud-model choice**: customers can opt for an alternative foundation model — Anthropic Claude, OpenAI GPT, Google Gemini, or open-source models — per their own procurement preferences and regulatory context. The configurability matters for customers with existing investment in another LLM stack (e.g., an enterprise standardized on Anthropic Claude across its AI procurement can use Claude on run.events). ## Inter-agent communication and extensibility (MCP + A2A) EIC is built on **Model Context Protocol (MCP) + Agent-to-Agent (A2A)** as core architectural primitives — not as an extensibility add-on bolted onto a closed system: - **Every published event is automatically an MCP server** — zero configuration required, live in production today. Each event is reachable at its own address, `https://mcp.runevents.net/{event-slug}` (with a separate demo environment at `https://mcp.runevents.ai/{event-slug}`), and organizers can additionally expose an event under their own branded domain (e.g. `mcp.your-event.com`). Any external MCP-capable AI application — a customer's own enterprise AI assistant, a partner agent, an IDE assistant, a research tool — connects with zero friction and works with the event's live data: event information, the full agenda, sessions, speakers, ticket types with current prices, and sponsors and exhibitors with their products and services, including free-text search across agenda, sessions, and speakers. Public event metadata is openly readable; all other data is governed by the event's own API keys and the same permission claims that protect the run.events public API — no separate MCP provisioning, no exports, no synchronization: the endpoint answers with the same live data the event itself runs on. Conversational access to the event's EIC agents over MCP is the next expansion stage. - **All 11 EIC agents have native A2A capabilities** out-of-the-box, communicating with each other and with external A2A-compatible agents through the open Agent-to-Agent protocol. - **Model-Centric Programming** is used for internal inter-agent orchestration, providing the runtime that lets agents coordinate on multi-step workflows. This means EIC's MCP + A2A posture is not "we support these standards for extensibility if you build a compatible agent" — it is "the entire architecture is built on these open standards, and every event is automatically a participant in the agentic web." ## Azure AutoML — dataset analytics flowing into every product EIC includes **Microsoft Azure Automated Machine Learning (AutoML)** as a general-purpose ML capability that operates across **every dataset in the platform**: - **Survey responses** of any type — session feedback, post-event evaluations, flash surveys, sponsor-branded surveys - **Behavioral data** — session attendance, content engagement, booth visits, gamification activity, networking interactions - **Financial data** — registrations, payments, refunds, sponsorship sales, bank reconciliation patterns - **Free-text, numeric, multi-choice, image, and time-series** inputs of any shape AutoML adapts its model selection to the dataset shape automatically, supporting multi-class classification, clustering, predictive modeling, trend analysis, feature importance, outcome prediction, and anomaly detection. This is materially broader than fixed-category sentiment classification — AutoML can derive multi-class taxonomies from free-text feedback, identify response clusters, predict no-shows or churn, surface what attributes drove specific outcomes, and adapt to the dataset shape automatically without manual model engineering. AutoML powers the analytics layer across many run.events products — including (but not limited to) the surveys product, attendee analytics dashboards, sponsor lead analytics, check-in analytics, behavioral pattern reports, and AI-powered bank statement reconciliation in the Finances module. Privacy posture is enterprise-grade via Azure tenant isolation, GDPR-native, ISO 27001 certified. ## Human-in-the-Loop (HITL) governance and EU AI Act compliance - **HITL controls available in every one of the 11 EIC agents.** All AI-generated matchmaking suggestions (Attendee↔Attendee, Sponsor Spotting, Buyer Spotting, Product Spotting) can be reviewed and edited via interactive network diagrams before publishing to attendees or sponsors. AI-generated content (emails from Email Designer, pages from Page Builder, schedule recommendations from Personal Agenda Builder) is reviewable and editable before delivery. Content moderation queues route flagged items for human approval. Knowledge Agent / AI Support Agent escalates complex questions to human support. - **Full EU AI Act compatibility.** One-click opt-in/opt-out per AI feature for attendees and other end users. Transparency disclosure on every AI surface explaining how recommendations are generated. Complete audit trails track all AI operations + data access for compliance reporting. ## EU sovereignty and infrastructure - **EU-hosted infrastructure** — all EIC operations run on European cloud infrastructure. - **Zero training on customer data** — customer event data is never used to train foundation models. - **Zero US data transfers** with the Mistral default; no CLOUD Act exposure. - **GDPR-native** — data subject rights (access, export, deletion, portability) built into every data-touching surface; consent management at the AI-feature level. - **ISO 27001 certified** for information security management. - **EU AI Act ready** with transparency, per-feature opt-in/opt-out, and audit trail capabilities built into every agent. - **Real-time edge inference** — no batch-processing latency; agents respond in real time as data flows through the platform. # Generic Features common for all run.events products ## Multi-Event Portfolio Management ### For Event Organizers - For Event Organizers: Multi-Event Portfolio Management - Manage your entire event portfolio from one unified platform while maintaining individual control over each event. Share critical resources across all events including a centralized Events CRM database with partners, sponsors, exhibitors, and service providers (venues, caterers, tech providers, media), and organizer-level contact management where partner staff are accessible across all events. Import sponsors and exhibitors from previous events with one click, selecting by country, status, labels, or past event participation. Access comprehensive financial dashboards showing 360-degree portfolio overview with ticket sales trends and performance comparisons across all events in color-coded 12-month charts. ## Granular Team Roles and Permission maangement ### For Event Organizers - For Event Organizers: Role-Based Team Permissions Management - Manage your entire team with enterprise-grade access control across organizer and event levels. Add employees and external collaborators to your organizer team, then assign them from 26 organizer-level permissions (create events, manage finances, access CRM, view statistics, manage integrations) or delegate them to specific events with 21 event-level permissions (ticket management, content administration, agenda building, sponsor management, communications). Choose from pre-configured roles including Admin, Finance Manager, Partner Manager at the organizer level, and Event Manager, Content Owner, Agenda Manager, Sponsors Manager, Ticket Manager at the event level, or create custom role combinations with granular permission assignments. Team members see only the features and events they have access to after login, with route guards and API-level permission checks ensuring secure access control. Support phone verification for sensitive roles, deactivate team members without losing historical data, and designate one legal representative per organizer for compliance purposes. ## Multi-Venue Events ### For Event Organizers - For Event Organizers: Multi-Venue and Hybrid Event Support - Host events across multiple physical locations and online platforms simultaneously with flexible venue management. Add unlimited venues per event such as multiple conference hotels, satellite locations for side events, or distributed expo halls, with each venue featuring full address details, geographic coordinates for mapping, and independent room configuration. Designate one venue as the default location for event listings and marketing materials, while maintaining complete control over all locations with color-coded venue identification and custom sort ordering. Enable hybrid events by toggling physical and online modes independently, supporting fully in-person events, fully online events, or hybrid formats where sessions can occur in physical rooms at specific venues or in online rooms with virtual meeting links. Configure venue-specific rooms for each location, track attendance separately by venue, and provide attendees with clear venue information including maps, addresses, and directions integrated with Azure Maps for visual location display. - For Event Organizers: Comprehensive Venue Room Configuration - Define and manage all physical spaces within each venue with detailed room categorization and access control. Create rooms of multiple types including Session Rooms for presentations and workshops, Expo spaces for exhibitions and sponsor booths, Meeting Rooms for private discussions, Catering Rooms for dining areas, Organizer Offices for staff operations, Outdoor Rooms for open-air events, and Other custom space types to match your venue layout. Configure room capacity, seating arrangements, and technical specifications for each space, and link online rooms with virtual meeting URLs for hybrid sessions. For advanced access control scenarios such as association assemblies with voting requirements, configure door-level entrance tracking to monitor which attendees entered through which specific doors, enabling precise attendance verification and compliance with assembly governance rules where tracking individual door entry is legally required for voting eligibility. ## Event Branding and Visual Identity ### For Event Organizers - For Event Organizers: Complete Event Branding and Visual Identity - Customize every visual aspect of your event to match your brand identity across all platforms. Upload event logos displayed in registration forms, mobile apps, websites, and email communications, configure dual color schemes (primary and secondary colors) applied consistently throughout the event interface, add header images for event pages and portal backgrounds with optimized versions for different screen sizes, and set splash screen images for mobile app launch and event hub entry pages. All branding elements are stored centrally and automatically applied across run.events Mobile App, Smart Hub, registration pages, email templates, badges, digital signage, and web widgets, ensuring complete brand consistency throughout the attendee journey from registration through post-event communications. - For Event Organizers: Custom Email Infrastructure and Branding - Use your own email servers and branded sender addresses for all event communications instead of generic platform emails. Configure custom SMTP servers with your email infrastructure including host, port, username, password, and SSL settings, set custom sender email addresses and sender names reflecting your organization's identity, and manage multiple email provider configurations with the ability to designate a default provider. Support for API-based email services and traditional SMTP relay ensures compatibility with your existing email infrastructure, while maintaining complete control over sender reputation and deliverability, enabling emails to come from addresses like events@yourcompany.com rather than generic notification addresses. ## Web-Widgets for the existing web sites ### For Event Organizers - For Event Organizers: run.events Web Widgets for integration in the existing web sites. For the event organizers who already have custom developed event sites, it is super easy to "embed" the data from run.events into their sites through run.events web widgets. run.events web widgets will try to take over the look and feel of the web site as much as possible by inheriting the styles of the event sites, but they can also be heavily manually styled to support exactly that look and feel that the event organizers need. The run.events web widgets include: run.events Registration Widget (for embedding event registration forms in the web sites), run.events Sessions Widget (for listing all sessions or subsets of sessions on the web site including session names, short descriptions, and spekaer names), run.events Single Session Widget (for displayng one single session in the web site, with its name, full description, speaker names, session categorization), run.events Speakers widget (for displaying all, or subset of spekaers in the web site, with speaker names, spekaer biographies, speaker acclamations, and the names of their sessions in the web site). run.events Agenda widget (for displaying tabular or linear agenda in the web sites with session names, speaker names, room names, and session times). run.events Sponsors Widget (For displaying all or a subset of sponsors, exhibitors, and prtners in the web sites with their logos, names, and sponsiorship level). run.events Single Sponsor Widget (for displaying one single sponsor, with all their information, description, download materials, assets, contact possibilities, people who will be on the booth etc in the web site). run.events FAQ Widget (for displaying FAQs in different languages, with all questions, answers, and files in the web site). ## Global Attendee Profile ### For Event Organizers - For Event Organizers: Global Attendee Profile — Unified Cross-Event Attendee Identity. run.events maintains a single persistent attendee record that lives across every event in an organizer's entire event portfolio. When an attendee registers for their first run.events-powered event, they get a Global Attendee Profile that becomes their unified identity across every future event the organizer runs on the platform. The profile holds the attendee's core identity (name, email, professional details, custom registration data they have shared) and accumulates a complete behavioral history across all events — every registration, every session they checked into, every piece of content they viewed, every exhibitor booth they visited, every survey they completed, every meeting they took, every networking connection they made, every giveaway they redeemed through gamification, every chat group they joined. When an attendee returns for the organizer's next event, organizers immediately recognize them as a returning attendee with full context: which past events they attended, what content interested them most, which sponsors they engaged with, how engaged they were overall. Registration forms can pre-fill from the prior profile, sponsors can target previously-engaged buyers, content recommendations can build on past session preferences, and personalized communications can reference past attendance — all without any manual data work by the organizer. - For Event Organizers: AI-Enriched Profile — Behavioral Intelligence That Compounds Across Events. The Global Attendee Profile is not just a passive identity record — it is continuously enriched by AI based on the attendee's behavior across all events. As cross-event behavioral data accumulates, run.events AI automatically derives a richer understanding of who the attendee is and what they care about. AI auto-derives buyer/seller/teacher/learner roles from registration data, content choices, and exhibitor interactions. AI discovers interests with confidence scores and trend signals (showing both what topics the attendee cares about and whether their interest in those topics is increasing or decreasing over time). AI applies custom tags, analyzes purchase intent, identifies content preferences, and enriches profiles with public-data career context (professional history, company details, organizational intelligence). The longer an attendee participates in events on the platform, the richer and more accurate their AI-enriched profile becomes — meaning the second event matchmaking and personalization is materially better than the first event's, and the third event's better still. This compounding intelligence directly drives matchmaking accuracy (attendee↔attendee, attendee→session, attendee↔sponsor, attendee→product, sponsor-to-attendee buyer spotting), personalized content recommendations, sponsor lead quality, and targeted marketing. Organizers running annual or quarterly recurring events see exponential value over time as their Global Attendee Profile data compounds. - For Event Organizers: Privacy and EU AI Act Compliance. The Global Attendee Profile and all AI enrichment are fully compliant with GDPR and the EU AI Act. Attendees have one-click opt-in/opt-out control over AI features and cross-event tracking, with complete transparency about what data is collected, how AI derives insights, and how recommendations are generated. Attendees can view their own profile, request data export, request profile deletion, and control which information is visible to other attendees and to sponsors (public vs private profile toggle). Complete audit trails track all AI operations and data access for compliance reporting. ### For Attendees - For Attendees: One Profile Across All run.events Events — Less Re-Registration, Better Recommendations. As an attendee, you create your run.events Global Attendee Profile once, and it works across every event on the run.events platform. When you register for a new event from the same organizer (or even from a different organizer using the platform, with your consent), you don't have to re-enter all your information from scratch — your profile pre-fills the registration form, your past preferences are remembered, and you immediately get personalized session and sponsor recommendations based on your interests and past behavior. Over time, as you attend more events, the platform learns more about what you care about and surfaces more relevant content, sessions, and people to connect with. You retain full control: one-click privacy toggles let you control what is shared with which event organizers, what information is visible to other attendees, and whether AI features apply to your profile. Full EU AI Act and GDPR compliance means complete transparency about how your data is used and how recommendations are generated. ## Connectivity ### run.events Public Facing API - For Event Organizers and Developers: run.events Public Facing API - Integrate run.events with your own systems, websites, and applications through the platform's public REST API. The API provides programmatic, JSON-based access to event data — event information, sessions and the full agenda, speakers, ticket types with current prices, and sponsors and exhibitors with their products and services, including free-text search endpoints — secured through event-level API keys with granular permission claims, so each integration receives access to exactly the data areas it needs (agenda, speakers, tickets, partners) and nothing more. API keys are issued per event in run.events under Event Configuration → API keys, dedicated key types support platform-level integrations and on-site kiosk devices, and cleanly separated demo and production environments let integrations be developed and tested safely before going live. The complete, always-current interactive API reference is available at https://modesty.runevents.net/swagger, where every endpoint can be explored and tried directly in the browser. ### run.events MCP Server - For Event Organizers: Every Event Is Automatically an MCP Server - Every published run.events event is automatically a Model Context Protocol (MCP) server, with zero configuration and nothing to install: AI assistants such as Mistral, Claude, and ChatGPT, enterprise AI agents, and IDE assistants connect directly to your event and query its live data. Each event is reachable at its own address (https://mcp.runevents.net/{event-slug}, with a separate demo environment at https://mcp.runevents.ai/{event-slug}), and events can additionally be exposed under your own branded domain such as mcp.your-event.com. Connected assistants retrieve event information, the full agenda, sessions, speakers, ticket types with current prices, and sponsors and exhibitors with their products and services, and run free-text searches across agenda, sessions, and speakers — always against the same live data the event runs on, never an export or a copy. Public event metadata is openly readable, while all other data areas are protected by the event's own API keys with the same granular permission claims that secure the public API, so organizers control exactly what AI applications can see. Opening an event's MCP address in a normal web browser shows a human-readable page describing the endpoint and how to connect, and the capability as a whole makes every run.events event a first-class participant in the agentic web — discoverable and usable by the AI assistants your attendees, sponsors, and partners already work with. # run.events Audience Management ## Ticketing ### For Event Organizers - For Event Organizers: Unlimited Ticket Types, Add-Ons, and Options - Create unlimited ticket types per event to support any registration scenario from simple conferences to complex multi-track events with diverse attendee categories. Configure each ticket type independently with attendee role assignment (Participant, Speaker, Sponsor, Organizer, Support Staff), pricing models (paid or free), validity periods with start and end dates, quantity limits with maximum purchases per event and per customer (configurable minimum purchase requirements), and visibility controls for public or private ticket sales. Add flexible add-ons that can be attached to multiple ticket types, such as workshop registrations, meal packages, accommodation upgrades, or merchandise, each with independent pricing, availability windows, and quantity restrictions. Create ticket options for binary choices within ticket types, enabling attendees to customize their registration with selections like dietary preferences, t-shirt sizes, or session track choices, all tracked with quantity limits and sort ordering for organized presentation. - For Event Organizers: Custom Registration Forms with 16 Field Types - Build completely customized registration forms per ticket type and participant category to collect exactly the data your event requires. Choose from 16 field types including text (single-line), long text (multi-line), integers, decimals, date/time pickers, boolean checkboxes, country selectors, language selectors, industry dropdowns, single-choice radio buttons, multi-select dropdowns, checkbox groups, chip/tag selections, rating widgets, file uploads (with file type and size restrictions), and image uploads (with dimension constraints). Configure each field with labels, descriptions, required/optional flags, visibility controls (show to sponsors, display in web and mobile), custom list values for dropdown/checkbox fields, and sort ordering. Create different form configurations for different ticket types, enabling basic forms for general attendees while collecting detailed professional information from VIP attendees, speakers, or sponsors, with all data stored per ticket for comprehensive attendee profiling. - For Event Organizers: Advanced Time-Based Pricing and Quantity Discounts - Maximize revenue with sophisticated pricing strategies including multiple price tiers per ticket type based on purchase timing. Create unlimited price ranges with custom names (Early Bird, Super Early Bird, Regular, Late Registration), start and end dates with UTC timezone support for global events, and different prices for each period with primary and secondary currency support for dual-currency display. Configure automatic price switching based on current date, set voucher compatibility per price range, and add internal notes for tracking pricing strategy. Implement quantity discounts with configurable minimum quantity thresholds and discount percentages (buy 10+ tickets, receive 15% off), with the option to allow or restrict combination with voucher codes for flexible or controlled discount stacking, incentivizing group registrations while maintaining pricing control. - For Event Organizers: Enterprise Tax Configuration with Global Compliance - Manage complex tax scenarios across jurisdictions with support for four tax schemes including Value Added Tax (VAT), Goods and Services Tax (GST), Sales Tax, and Local Tax. Configure multiple tax rates per event with customizable percentages, invoice text notes (such as "Reverse charge applies"), and granular applicability rules distinguishing between private (B2C) and corporate (B2B) transactions, tax-exempt versus taxable corporate customers, and separate rules for tickets versus sponsorships. Implement EU VAT reverse charge compliance automatically based on customer type and location, apply tax rules to all countries or specific country lists (such as EU member states), and assign different tax rules per ticket type with priority ordering when multiple rules could apply. Support for both domestic and cross-border taxation scenarios ensures compliance with tax regulations across continents, with automatic tax calculation during checkout and proper e-invoice generation with embedded tax details. - For Event Organizers: Differentiated Badge Designs per Ticket Type - Create distinct badge designs for different attendee categories to enable instant visual identification and access control. Assign multiple badge designs per ticket type with default selection, configure separate badge layouts for speakers, sponsors, VIP attendees, exhibitors, organizers, and general participants using the visual badge designer with dynamic fields, and customize badge content to display ticket type names, add-on indicators, and custom registration field data. Design badges with custom dimensions for different badge holder sizes, create two-sided badges with front and back content, support multi-page badges (up to 4 pages) for fan-fold printers, enable print-at-home badge options for pre-event printing, and automatically populate badge fields with attendee data including names, companies, job titles, countries, profile photos, QR codes, and custom branding elements, ensuring each attendee category receives appropriately styled credentials that clearly communicate their role and entitlements at the event. - For Event Organizers: Multiple Payment Methods and Providers - Accept payments through integrated payment providers including Stripe for credit/debit cards with Apple Pay and Google Pay support, manual bank transfer with customizable payment instructions, regional providers for localized processing. Enable multiple payment methods simultaneously per event with custom sort ordering for payment option priority, configure provider-specific settings for each payment gateway, track payment status through comprehensive states (Started, Pending, Completed, Failed, Underpaid, Overpaid), process webhook notifications for automatic payment confirmation, support partial payments and balance reconciliation, manage multi-currency transactions with currency conversion, and provide attendees with flexible payment choices that match their preferences and geographic location, reducing payment friction and increasing successful registration completion rates. - For Event Organizers: Legal Compliance and Registration Agreements - Ensure legal compliance by requiring attendees to agree to event-specific legal documents during registration. Upload and manage registration agreements, Terms of Service, Data Privacy statements, and custom legal documents, create document versions with upload date tracking for audit trails, configure agreement requirements for different registration contexts (ticket purchases, speaker registration, organizer account creation, paid versus free events), and provide multilingual legal documents matching event language support for international attendees. Display legal documents during checkout with mandatory agreement checkboxes, track consent with stored agreements linked to user profiles for compliance verification, maintain complete legal audit trails showing which attendees agreed to which document versions and when, and update legal documents per event or organizer level to ensure registration processes meet GDPR, privacy regulations, and contractual requirements across all jurisdictions where your events operate. - For Event Organizers: Comprehensive Ticket Management and Financial Document Access - Browse and manage all tickets with powerful search and filtering capabilities including full-text search across ticket fields, status filtering (Issued, Paid, Refunded, Cancelled, Underpaid, Overpaid, Refund Requested, Cancellation Requested), ticket type filtering with multi-select, customer and assigned attendee filtering, country and geographic filtering, voucher code filtering, date range filtering for purchase dates, payment status filtering, assignment status filtering (Unassigned, Invited, Configured, Fully Configured), badge issuance status filtering, and custom field value filtering for any registration form field. View comprehensive ticket data including ticket numbers, badge numbers, customer details, assigned attendee information, company names, job titles, purchase history with timestamps, custom field responses, applied vouchers, tax calculations with rates and amounts, total and discounted prices, payment status indicators, and marketing attribution data with UTM tracking (campaign, medium, content, provider). Access financial documents directly from ticket records including invoices with PDF download, invoice corrections and cancellation documents, refund documentation, receipts, and fiscalization receipts with QR codes for tax compliance, providing complete visibility into ticket lifecycle and financial transactions for accounting, reporting, and customer support purposes. - For Event Organizers: Badge Issuance Tracking and Invalidation Management - Track complete badge lifecycle for every ticket with detailed issuance and invalidation history. View badge issuance status showing whether badges have been printed or issued, see badge numbers assigned to each ticket for tracking and security, identify who created each badge with operator identification and timestamp tracking, monitor badge printing locations (registration desk, support desk, kiosk, or print-at-home), and access complete badge history per ticket showing original badge creation and all subsequent reprints. Manage badge invalidation with reason tracking when badges are lost, stolen, damaged, or require replacement due to attendee information changes, record who invalidated each badge with exact timestamps and detailed invalidation reasons for audit compliance, issue replacement badges with new unique badge numbers while maintaining linkage to original tickets, and view badge replacement chains showing the complete sequence from original badge through all replacements, ensuring security through immediate access revocation of invalidated badges while maintaining full accountability and traceability throughout the badge lifecycle for compliance, security incident investigation, and operational excellence. ### For Attendees - For Attendees: Professional Branded Registration Experience - Register for events through modern, fully branded registration forms designed specifically for high-profile professional and enterprise events. Experience seamless branded design with event logos, custom primary and secondary colors applied through CSS theme variables, custom fonts matching organizer branding, and clean modern layouts built with Angular Material components that eliminate generic template aesthetics. Navigate intuitive multi-step checkout flows including ticket selection and payment processing. Enjoy fully responsive design optimized for smartphones, tablets, and desktops ensuring flawless registration on any device. Registration forms integrate directly with on-site check-in systems through badge generation and print-at-home capabilities, creating efficiency from initial registration through event entry. - For Attendees: Simple and easy Ticket Cancellation and Refund Requests - Request ticket cancellations and refunds through a streamlined self-service process from your personal ticket dashboard. Receive automated email notifications when organizers review your request, track cancellation status through your dashboard with visual status indicators and color-coded states, and access cancellation documents with PDF downloads once approved. Cancellation requests require organizer approval to ensure proper financial reconciliation and compliance. - For Attendees: Group Registration with Flexible Late Assignment - Purchase multiple tickets upfront during early bird pricing periods without knowing final attendee names, then assign tickets to actual attendees later when you confirm who will attend. Return later through your ticket dashboard to assign each ticket to specific attendees by filling in names, email addresses, and registration information. This flexibility enables organizations to secure early bird pricing for teams before travel approvals are finalized, eliminates the pressure to provide complete attendee lists during purchase, and supports common corporate purchasing workflows where ticket allocation decisions happen weeks or months after initial purchase. - For Attendees: Self-Service Ticket Transfer and Reassignment - Reassign purchased and paid tickets to different attendees at any time through your personal ticket dashboard when plans change or different people need to attend. Access your tickets dashboard, select the ticket you want to reassign, and update attendee information including name, email address. The reassignment capability is controlled per ticket type, allowing organizers to enable flexible reassignment for general admission tickets while restricting transfers for special ticket categories like speaker passes or sponsor credentials that should remain with designated individuals. Reassigned tickets immediately reflect the new attendee information in organizer systems, trigger email notifications to both the previous and new ticket holders if configured, update badge generation to reflect the correct attendee name and details. This self-service flexibility eliminates the need to contact organizers for name changes due to personnel changes, travel restrictions, or last-minute substitutions, while still giving organizers control over which ticket types permit reassignment to maintain event security and attendee verification requirements. - For Attendees: Quick and easy ticket purchase flow - Complete ticket purchase and payment quickly without filling extensive registration forms upfront, then personalize tickets with detailed information later at your convenience. Experience streamlined quick registration where you select tickets, provide minimal customer information, and complete payment in minutes, with full ticket personalization as a separate subsequent step accessible through your ticket dashboard. This separation enables rapid checkout during high-traffic registration periods, reduces cart abandonment by minimizing form friction, allows you to secure tickets immediately and complete detailed forms when you have more time, and supports scenarios where payment authorization and attendee information collection must happen at different times for organizational or approval reasons. Incomplete tickets are tracked through dedicated status management, with reminders and easy access to complete personalization before event deadlines, ensuring organizers eventually collect all required attendee data while maximizing initial conversion rates through reduced checkout complexity. - For Attendees: Group Purchase Delegation and Management Transfer - Transfer group ticket management rights to colleagues who will actually attend the event, enabling organizational purchasing workflows where buyers and attendees are different people. Imagine this common scenario: someone from the purchasing department purchases 10 tickets during early bird pricing to secure the discount, then delegates group management rights to the department head who will attend the event and knows which team members should receive tickets. The delegation system maintains the original purchase linkage for financial and audit purposes while transferring assignment permissions including ticket assignment rights, attendee information management, cancellation request abilities, and dashboard access to view and modify group tickets. This separation of purchasing authority from attendance management reflects real corporate workflows where procurement teams handle financial transactions while department managers handle personnel logistics, eliminating the need for purchasing staff to chase down attendee details they don't have access to and empowering event attendees to self-manage ticket assignments within their purchased group allocation. - For Attendees: Comprehensive Event Hub and Personal Dashboard - Access your centralized event hub providing 360-degree event visibility and participation tools beyond basic registration. Navigate through configurable menu sections including Event Home, Event Info, FAQ, Speakers, Sessions, Agenda, Sponsors, Contact Us, and My Agenda, with section visibility controlled by organizers to match event structure. Browse the complete event agenda with filtering by tracks, rooms, speakers, and session types, build your personal agenda by favoriting sessions you plan to attend, and view your customized schedule separate from the full event program. Explore the sponsor directory to discover exhibitors and partners, view detailed sponsor profiles with company information and offerings, and request one-on-one meetings with sponsor representatives by browsing their available meeting slots or proposing custom meeting times and locations. Manage your tickets with real-time status tracking, access session check-in capabilities for tracking attendance, complete event surveys and feedback forms, and connect with other attendees through event networking features. For hybrid events, access online session participation tools integrated directly into your event hub, enabling virtual attendance alongside physical event features in one unified experience designed to maximize event value before, during, and after the conference. ## Attendee management ### For Event Organizers - For Event Organizers: Complete Attendee Intelligence and Activity Tracking - View comprehensive attendee profiles with background information, engagement statistics, and complete movement history from registration through checkout. Track every action each attendee takes including session attendance, booth visits, survey completions, badge issuance, mobile app usage, networking connections, giveaway collections, and gamification participation. Access chronological timelines showing exactly when each activity occurred or view grouped timelines organizing all activities by category for pattern analysis. Export detailed attendee reports to Excel with customizable fields for offline analysis and stakeholder reporting. Transform raw attendance data into actionable insights about attendee behavior, engagement patterns, and event ROI. - For Event Organizers: Multi-Dimensional Analytics Dashboards with Visual Reports - Access five specialized dashboards covering registrations, attendees, customers, add-ons, and options with rich charts and interactive visualizations. Analyze registration trends with daily, weekly, and monthly breakdowns showing exactly when tickets were purchased and how sales velocity changes over time. View geographic distribution with country-level analytics and maps, segment attendees by ticket types and custom registration fields, identify top customers by spending and engagement, and track add-on and option selections across your attendee base. All analytics feature color-coded charts, trend lines, and comparative visualizations enabling quick pattern recognition and data-driven decision making for event optimization. ## Finances ### For Event Organizers - For Event Organizers: Flexible Invoice Flow Configuration for Global Markets - Choose between direct invoicing where invoices are issued before payment (standard in most European countries) or order-invoice flow where orders are created first and invoices generated after successful payment (common in US markets). Configure invoice numbering patterns, payment terms, and due dates independently for ticket sales and sponsorships to match your accounting requirements. Support for pro-forma invoices enables preliminary billing before final payment confirmation. Customize invoice texts, headers, and footers per country and language to ensure compliance with local business practices. Switch between invoice flows without migrating historical data, providing flexibility as your business scales internationally. - For Event Organizers: European E-Invoice Standards with Automated Compliance - Generate fully compliant electronic invoices meeting European standards including ZUGFeRD and Factur-X formats that embed machine-readable data within PDF documents. Every invoice contains both visual presentation for human readers and structured data for automated accounting system import, eliminating manual data entry in financial software. Export invoices directly to accounting platforms with one click or deliver electronically to customers with embedded payment tracking. Support for fiscal compliance including digital signatures, unique document identifiers, verification QR codes, and audit trails ensures readiness for mandatory e-invoicing regulations. Reduce manual accounting work while maintaining complete tax compliance across multiple jurisdictions with automated invoice generation and validation. - For Event Organizers: Comprehensive Refund and Invoice Adjustment Management - Handle ticket cancellations, refunds, and billing corrections through a unified financial management interface with complete audit trails. Generate credit notes (cancellation invoices) automatically when orders are cancelled, create invoice corrections for partial refunds or billing adjustments, and track all financial document relationships for accounting clarity. Configure approval workflows for both attendee-requested and organizer-initiated cancellations, choosing whether to issue full refunds, partial refunds, or no-refund cancellations based on your policies. Send automated email notifications to customers with refund status updates and download detailed reports for financial reconciliation. Maintain complete financial integrity with separate document numbering for cancellations and corrections that integrate seamlessly with your accounting systems. - For Event Organizers: Real-Time Payment Status Tracking and Oversight - Monitor all incoming ticket payments through comprehensive dashboards showing payment status, methods used, transaction dates, and outstanding balances at a glance. Track payment states including paid, unpaid, partially paid, overpaid, pending, refunded, and disputed with visual indicators for quick status recognition. View detailed payment history per order showing which customers paid using credit cards, bank transfers, digital wallets, or other payment methods. Identify overdue invoices, follow up on incomplete payments, and track refund processing with dedicated status filters and advanced search. Export payment reports to Excel for financial analysis, tax preparation, and stakeholder reporting with customizable data fields. - For Event Organizers: AI-Powered Bank Statement Reconciliation - Import bank statements in multiple formats (MT940, CSV, XML, TXT, and 10+ other electronic banking formats) and let AI automatically match incoming payments to orders and invoices. The system analyzes transaction amounts, dates, reference numbers, and descriptions to identify matches with confidence scoring (Perfect, High, Medium, Low), automatically applying high-confidence matches while flagging uncertain transactions for review. Manually reconcile unmatched transactions through an intuitive interface where you can search invoices, drag-and-drop matches, and resolve payment discrepancies in minutes instead of hours. Track reconciliation sessions with metrics showing total transactions processed, matched count, unmatched count, and reconciliation completion status. Eliminate hours of manual payment matching work while maintaining accurate financial records and reducing accounting errors. ### For Attendees - For Attendees: Complete Invoice Management Dashboard - Access all your event invoices, orders, credit notes, and invoice corrections through a dedicated invoice dashboard where you can view, pay, and download financial documents in one centralized location. View invoices grouped by buyer (useful when purchasing tickets for multiple organizations), see detailed breakdowns showing ticket types, quantities, pricing, taxes, and totals with color-coded payment status indicators. Download professional PDF documents for all invoice types including original invoices, cancellation credit notes, and billing corrections for your accounting records. Pay outstanding invoices directly from the dashboard with integrated payment processing, track payment history with transaction dates and methods used. Manage all event-related financial documents without contacting organizers, ensuring you always have access to receipts and tax documentation. - For Attendees: Professional VAT Invoicing for Companies and Individuals - Register as either a company or individual and receive properly formatted, tax-compliant invoices matching your registration type. Company registrations collect organization name, full address, tax ID number, company registration number, and tax type (VAT, GST, sales tax) for compliant B2B invoicing with reverse charge support where applicable. Individual registrations require only personal details and address, with appropriate consumer tax treatment applied based on your country. All invoices are generated as European-standard e-invoices with embedded machine-readable data, enabling direct import into accounting software without manual data entry. Receive invoices that meet international compliance standards including ZUGFeRD and Factur-X formats, ensuring your accounting department can process event expenses efficiently. - For Attendees: Flexible Payment Method Selection - Choose from multiple payment options during checkout including credit and debit cards, bank transfers, regional payment providers, and modern digital wallets like Apple Pay and Google Pay based on methods event organizers enable. Select your preferred payment method from a clear list showing payment descriptions and processing details, complete secure payments through integrated payment forms without leaving the registration site. Payment options adapt to your location and event configuration, offering familiar local payment methods alongside international options. All payment processing uses industry-standard security with encrypted transactions, immediate payment confirmation, and automated receipt generation. Complete your ticket purchase using the payment method that works best for you, whether paying by corporate card, personal account, or mobile wallet. ## Surveys ### For Event Organizers - For Event Organizers: Advanced Survey Builder with 16 Question Types - Create sophisticated surveys with unlimited questions using 16 question types including short and long text, numeric and decimal inputs, date/time pickers, yes/no toggles, country and language selectors, single-choice radio buttons, multi-select dropdowns and checkboxes, tag-based chip selections, rating scales, and file or image uploads with configurable size limits and dimensions. Configure each question as required or optional, add descriptions and validation rules, reorder questions with drag-and-drop, and build everything from quick flash surveys with 4 questions (displayed inline in mobile app feeds) to comprehensive multi-page feedback forms. Associate surveys with specific sponsors or partnerships to co-brand feedback collection and demonstrate sponsor value through engagement metrics. - For Event Organizers: Targeted Survey Distribution and Audience Segmentation - Distribute surveys through multiple channels including mobile push notifications that appear directly in attendee feeds, or Smart Hub site. Target precise audience segments including all attendees, specific ticket type holders, sponsors and exhibitors, speakers and content contributors, or Smart Hub members based on registration data and engagement history. Send flash surveys during sessions via push notifications for immediate feedback while experiences are fresh, schedule post-event surveys for comprehensive evaluations, or deploy continuous micro-surveys throughout multi-day events to track sentiment evolution. Cancel previous survey notifications automatically when sending new surveys to keep attendee feeds clean and focused on current priorities. Control survey visibility and access through active/inactive toggles without disrupting response data or analytics from previous distribution periods. - For Event Organizers: Real-Time Survey Analytics and Visual Reporting - Access comprehensive analytics dashboards showing total response counts, completion rates, and question-level statistics with automatic calculations for numeric averages, sums, and response distributions. View response data through interactive pie charts and bar charts that visualize answer distributions for multiple-choice questions, analyze free-text responses with the last 5 answers displayed per question for qualitative insights, and track participation metrics to identify high-engagement topics. Filter and search survey responses by attendee, custom field values, or response metadata to segment analysis by demographics or registration attributes. Export complete survey data to Excel with all responses, timestamps, attendee information, and custom field values for offline analysis, stakeholder reporting, or integration with external analytics tools. Monitor real-time response rates during live events to gauge participation levels and adjust distribution strategies dynamically for maximum engagement. - For Event Organizers: Sponsor-Branded Surveys for Enhanced Partnership ROI - Link surveys directly to specific sponsors or partnerships, displaying sponsor logos in mobile app presentations and sponsor names in all survey contexts to create co-branded feedback collection experiences. Enable sponsors to gather product feedback, qualify leads, collect contact preferences, or conduct post-demo satisfaction assessments through surveys that clearly identify the sponsoring organization while you maintain full administrative control. Track sponsor survey engagement in attendee timelines where responses appear alongside booth visits and lead retrieval interactions, providing comprehensive sponsor touchpoint visibility that demonstrates partnership value beyond traditional booth metrics. Filter survey analytics by sponsorship to generate sponsor-specific response reports, measure completion rates per sponsor, and provide partners with documented engagement metrics that justify sponsorship investment. Transform surveys from generic feedback tools into strategic sponsor value-adds that enhance partnership packages, increase sponsor satisfaction, and differentiate your event's sponsor benefits from competitors offering only traditional booth space. ### For Attendees - For Attendees: Quick and Easy Survey Participation - Complete surveys directly in the run.events mobile app or Smart Hub site with intuitive interfaces designed for rapid response. Answer flash surveys with 4 or fewer questions inline in your mobile feed without leaving your current screen, or complete comprehensive surveys with 5+ questions in dedicated full-page views that provide focused completion experiences. Receive push notifications when new surveys are available, ensuring you never miss opportunities to provide feedback or influence event decisions. Submit responses with confidence knowing duplicate prevention systems ensure your voice is counted once per survey, and resume partially completed surveys if interrupted. Participate in sponsor-specific surveys where your feedback helps exhibitors improve offerings while viewing sponsor branding that contextualizes the feedback purpose. ## Communications ### For Event Organizers - For Event Organizers: Comprehensive Chat Moderation and Content Management - Monitor and moderate all event communications across multiple chat contexts including public groups, session discussions, social event chats, sponsor coordination channels, and content team conversations through a centralized moderation dashboard. View flagged messages reported by users, delete inappropriate content with confirmation workflows, edit messages to correct misinformation, and search conversations using advanced filters by group, sender, or flagged status for targeted oversight. Export moderation logs to Excel for compliance documentation, track message flagging patterns to identify problematic users, and maintain complete audit trails showing who deleted or edited what content and when. Access real-time chat feeds to answer attendee questions directly in group discussions, participate in session Q&A threads, and provide support without switching platforms. Ensure safe, productive conversations across all event communication channels while maintaining transparency through soft-delete systems that preserve moderation history. - For Event Organizers: Public Groups Management and Discovery - Create and manage public discussion groups for networking, topic-based conversations, or community building with customizable names, descriptions, and group photos. Configure groups as public (discoverable by all attendees) or private (invitation-only), edit group details including member permissions and visibility settings, and delete groups when they've served their purpose with confirmation safeguards. Monitor group activity through integrated moderation tools showing message counts, active members, and recent conversations to identify high-engagement topics worth promoting. Leverage groups for strategic purposes like creating speaker networking lounges, sponsor-hosted product discussion forums, industry-specific professional networks, or regional attendee meetup coordination channels. Enable attendees to discover groups through searchable directories and auto-suggest features that recommend relevant groups based on registration data and interests. ### For Attendees - For Attendees: Rich Group Chat and Team Collaboration - Participate in public groups and private conversations with text messaging, file sharing, image uploads, emoji reactions, and message threading for organized discussions. Pin important announcements to group headers for persistent visibility, quote previous messages to maintain conversation context, and edit or delete your own messages if you need to correct information. Browse shared files and images in dedicated tabs with gallery views and download links, access pinned notes containing key information or group guidelines, and favorite frequently used chats for quick access from your dashboard. Receive unread message badges showing new activity across text, images, and files separately, enabling focused catch-up on specific content types. Join public groups to connect with peers sharing professional interests, regional affiliations, or event experiences, creating lasting professional relationships that extend beyond conference dates. ## FAQs ### For Event Organizers - For Event Organizers: Comprehensive FAQ Management System - run.events enables event organizers to create and manage multiple FAQ sections tailored to different audience types. Whether you need separate FAQs for general attendees, speakers, sponsors or exhibitors, you can easily create dedicated FAQ sections for each group. Each FAQ section can be designated as the default for its audience type, ensuring that attendees always see the most relevant information when they visit your event portal or mobile app. Event organizers can organize FAQs with custom ordering, making it easy to prioritize the most important questions at the top. - For Event Organizers: Multilingual FAQ Support with Easy Translation Management - In today's global events, multilingual support is not optional—it's essential. run.events FAQ system is fully multilingual, allowing event organizers to create FAQs in multiple languages simultaneously. For each FAQ section, you define a primary language, and then you can easily add translations for all other event languages. This ensures that German-speaking attendees, French-speaking sponsors, and English-speaking speakers all get the same comprehensive information in their preferred language. - For Event Organizers: Rich FAQ Content with Images, File Attachments, and Links - run.events FAQs go far beyond simple text-based question-and-answer pairs. For each FAQ answer, event organizers can add supporting images to provide visual context, attach multiple downloadable files (such as PDFs, guides, forms, or documentation), and include links to external resources or web pages. This makes FAQs a powerful knowledge base where attendees can not only read answers but also download essential documents, view visual guides, and access related online resources—all from one convenient location. Whether it's a venue map, a registration form, a tax document, or a link to your hotel booking portal, you can attach it directly to the relevant FAQ answer. - For Event Organizers: Smart Search and Filtering for Easy FAQ Discovery - As your event FAQ library grows, finding the right information quickly becomes critical. run.events provides powerful search and filtering capabilities that allow both event organizers and attendees to instantly find the information they need. Organizers can search through all FAQs and questions by keywords, filter by audience type or language, and quickly locate specific content for editing. For attendees, the FAQ widget and portal pages include smart search that looks through question text and answer content, making it effortless to find answers even in extensive FAQ collections with hundreds of questions. - For Event Organizers: FAQ Embeddable Web Widgets for Your Event Website - If you have a custom-built event website, run.events makes it incredibly easy to integrate your FAQs into your existing site through embeddable web widgets. The run.events FAQ widget can be embedded in any web page with just a few lines of code, and it automatically inherits your website's styling to maintain a consistent look and feel. You can configure the widget to display specific FAQ sections, choose the language, control which questions are expanded by default, and even filter by audience type. This means you maintain full control over your event website's design while leveraging run.events' powerful FAQ management capabilities behind the scenes. ### For Attendees - For Attendees: Easy-to-Navigate FAQs in Event Portal and Mobile App - Attendees can access comprehensive, role-specific FAQs directly from the event portal and the run.events mobile app. The FAQs are presented in an elegant accordion-style interface where questions can be expanded with a single click to reveal detailed answers, supporting images, and downloadable resources. Attendees can choose their preferred language, search for specific topics, and use "Expand All" / "Collapse All" features for quick browsing. Whether they're looking for information about registration, venue access, speaker schedules, or sponsor booths, attendees find answers quickly without having to contact event support, reducing organizer workload and improving attendee satisfaction. ## Email Messages ### For Event Organizers - For Event Organizers: AI-Powered Email Designer - Creating beautiful, professional-looking HTML emails has never been easier. run.events revolutionizes email design with its fully AI-powered email designer that allows you to create stunning, branded email designs simply by describing what you want. Just tell the AI what kind of email you need: "Create a welcome email for attendees with our event logo, a warm greeting, key event dates, and a call-to-action button to complete registration" or "Design a sponsor thank-you email with a professional header, sponsor logo placement, and social media links." The AI instantly generates a complete, professional email design that matches your event's branding, colors, and style. You can then refine the design through natural conversation: "Make the header image larger," "Change the button color to purple," "Add a section for speaker highlights." If you know how to use ChatGPT, you know how to create professional email designs with run.events. For users who prefer hands-on control, the platform also includes a visual drag-and-drop editor with pre-built components (headers, text blocks, images, buttons, social media links, footers) that can be customized with your branding, and even supports custom HTML and CSS code blocks for advanced users. Whether you're prompting the AI or using the visual editor, creating professional event communications has never been faster or easier. - For Event Organizers: Email Design Templates Library - Build Once, Reuse Forever. One of the most powerful features of run.events email design system is the two-tier template library. At the event level, you can create and save multiple email designs specific to that event—welcome emails, reminder emails, post-event thank-you emails, etc. But the real power comes at the organizer level: any email design you create can be saved as an organizer-level template, making it instantly available across all your future events. This means that if you create a beautiful welcome email design for your spring conference, you can reuse that same design (with appropriate modifications) for your fall summit, winter workshop, and any other event you organize. Over time, you build a comprehensive library of professional email templates that dramatically reduces the time and effort needed to create event communications. Templates can be organized by recipient type (ticket owners, speakers, sponsors, etc.), making it easy to find the right starting point for each communication need. - For Event Organizers: Audience-Specific Email Designs - Not all event emails should look the same. An email to general attendees should have a different tone and design than an email to VIP sponsors or keynote speakers. run.events email design system recognizes this by allowing you to categorize each email design by recipient type: Ticket Owners, Speakers, Session Owners, or Sponsor Staff. Each recipient type is color-coded for easy visual organization, making it simple to manage multiple email designs even for complex events with many different audience segments. When you create a new email design, you select the intended recipient type, and the system automatically suggests relevant templates from your library. This audience-specific approach ensures that each stakeholder group receives communications that are appropriately styled and branded for their relationship with your event. - For Event Organizers: Seamless Integration with Event Asset Gallery - Professional email designs often require custom images—event logos, venue photos, speaker headshots, sponsor logos, background images, and more. run.events email designer seamlessly integrates with your event's asset gallery, allowing you to access all your uploaded event images directly from within the email editor. Simply double-click or drag-and-drop to open the image gallery, select the image you need, and it's instantly inserted into your email design. Images are stored in secure cloud storage and automatically optimized for email delivery. This integration means you never have to juggle multiple tools or worry about image hosting—everything is managed within the run.events platform, with all your event assets available at your fingertips whenever you're designing an email. - For Event Organizers: Email Design Duplication and Iteration - Event communications often follow similar patterns with small variations. You might need to send three reminder emails with slightly different content but the same overall design, or create multiple sponsor communications with consistent branding but different messaging. run.events makes this incredibly efficient with one-click email design duplication. Select any existing email design and duplicate it instantly, creating a perfect copy that you can then modify as needed. This feature dramatically speeds up your email creation workflow, allowing you to iterate quickly on successful designs rather than starting from scratch each time. Combined with the ability to edit design metadata (name, description, recipient type) separately from the visual content, you have complete flexibility to organize and evolve your email communications throughout your event lifecycle. - For Event Organizers: From Design to Delivery - When you're ready to send your beautifully designed email, the process is seamless. Select your email design from your library, and run.events automatically renders it as a complete, email-client-compatible HTML message with embedded CSS styling. The system handles all the technical complexities of email rendering—ensuring that your design looks great in Gmail, Outlook, Apple Mail, and other email clients. Your design content is stored efficiently as structured data (HTML and CSS components), making it portable, version-controllable, and future-proof. Whether you're sending to a small group of VIP speakers or broadcasting to thousands of attendees, your custom-designed emails maintain their professional appearance and branding across all recipient email clients. - For Event Organizers: Context-Aware Email Sending Throughout the Platform - Once you've created your email designs, they become available throughout the entire run.events platform wherever you need to communicate with event stakeholders. This means you don't have to navigate back to a central email center every time you want to send a message—your beautifully designed emails are accessible right where you're working. Managing tickets and need to send payment reminders to specific ticket holders? Your email designs are right there in ticket management. Reviewing speaker submissions and want to send acceptance notifications? Your speaker-specific email designs are available directly in speaker management. Working with sponsors and need to send booth assignment confirmations? Your sponsor email designs are ready in sponsor management. The same applies to attendee management, session management, and every other area of the platform. This contextual integration means you can select the relevant contacts, choose your email design, personalize the message if needed, and send—all without leaving your current workflow. It's email communication that fits naturally into how you actually work, not a separate system you have to jump to every time you need to reach out to event stakeholders. # run.events Mobile App ## Event-Adaptive Native Mobile App ### For Event Organizers - For Event Organizers: Fully Modular App Builder with Drag-and-Drop Configuration - Design unique mobile app experiences for each event using a modular component system where you select, arrange, and configure screens from pre-built modules including sponsor directories, interactive agendas, speaker profiles, home feeds, peer networking search, support chat, news feeds, static content pages, floor plans with navigation, social activity streams, and chat groups. Create multiple app configurations (setups) for different user segments with role-based filtering that shows VIP attendees different content than general admission, displays sponsor-specific screens only to exhibitors, or provides speaker-only resources to presenters. Build page hierarchies with tabs and sub-sections, add custom banner sets with images and links, configure navigation menus with custom ordering, and set one screen as the home page that users see upon app launch. Preview configurations before publishing, manage content separately from structure through reusable banner and link sets, and support multiple languages by creating separate setups per language with automatic selection based on user preferences. Deliver truly customized event apps that reflect your unique event structure without custom development. - For Event Organizers: Multi-Role App Access Control and Personalization - Create differentiated app experiences for different stakeholder groups by configuring multiple app setups filtered by user roles, with priority ordering determining which configuration loads when users match multiple roles. Assign role-based permissions controlling which attendees see sponsor content, which speakers access presentation resources, which exhibitors view lead retrieval tools, and which VIP attendees enter exclusive lounges or networking spaces. Configure language-specific setups automatically selected based on user language preferences, ensuring German-speaking attendees see German interface while English speakers see English content without manual switching. Set active date ranges per setup to automatically transition app content between pre-event promotion mode, live event operation mode, and post-event community mode without manual configuration changes. Manage component visibility per page allowing same structural framework to display different content modules based on context, time, or user attributes for maximum flexibility with minimum administrative overhead. ## Push Notifications ### For Event Organizers - For Event Organizers: Targeted Push Notifications with Advanced Segmentation - Send push notifications to all attendees or precisely targeted segments using sophisticated filtering including specific ticket types, ticket options, registration field values, or complex logical expressions combining multiple criteria. Deliver plain text notifications to share announcements, create action notifications with deep links that navigate users directly to specific app screens (agenda, sponsors, sessions, surveys), or send flash survey prompts that open surveys inline for immediate feedback. Schedule notifications for future delivery with start and end dates, set priority levels for urgent messages, and track delivery status with detailed logs showing successful deliveries, failures, and reasons. Monitor engagement through open rates and interaction tracking, cancel scheduled notifications before delivery if plans change, and prevent duplicate survey notifications by automatically excluding users who already responded. Transform push notifications from broadcast announcements into strategic engagement tools that drive specific attendee actions and gather real-time feedback. ## Home Feed ### For Attendees - For Attendees: Personalized Home Feed as Your Event Cockpit - Start each day with your personalized home feed displaying upcoming sessions you've favorited, recent event notifications and announcements, news updates and organizer communications, important quick links to venue maps or WiFi information, unread messages from attendees and group chats, and custom content curated by organizers for your specific attendee type or interests. See at-a-glance what's happening now and next with session countdowns, receive inline flash surveys you can complete with a few taps without leaving the feed, and access shortcuts to frequently used features like your ticket QR code or meeting schedule. Scroll through a chronological stream combining official event content with community activity creating a dynamic, personalized event dashboard that adapts throughout your conference experience. Never miss important updates or opportunities with everything you need surfaced proactively based on your registration data, session favorites, and engagement patterns. ## Agenda & Sessions ### For Attendees - For Attendees: Interactive Agenda with Personal Schedule Builder - Browse the complete event agenda with all sessions, speakers, and tracks, then create your personalized schedule by hearting sessions you want to attend with automatic personal agenda population. Search sessions by topic keywords or speaker names, filter the agenda by room, track, time slot, or session type to find content matching your interests, and view detailed session pages with descriptions, speaker bios, room locations, and time information. Switch between viewing the full event agenda and your curated personal schedule showing only your favorited sessions with visual calendar layouts or list views. Receive push notifications before your favorited sessions start ensuring you never miss important content, and adjust your personal agenda on-the-fly as you discover new sessions or priorities change during the event. ## Networking & Connections ### For Attendees - For Attendees: Connect with other attendees by scanning their badge - Connect with other attendees instantly by scanning their event badges to exchange contact information and establish professional connections that persist before, during, and after the conference. Search for attendees by country, industry, interests, job title, or any public registration fields set by organizers to find peers with complementary professional goals or shared backgrounds. View attendee profiles showing their companies, roles, professional interests, and session attendance where privacy settings allow, then send connection requests, initiate direct chats, propose one-on-one meetings, or invite them to group discussions and side events. Build your professional network organically through in-person badge scans at sessions or booths, or proactively through targeted searches for specific expertise or geographic markets. Transform brief conference encounters into lasting professional relationships through persistent digital connections that enable ongoing collaboration and knowledge sharing long after the event concludes. - For Attendees: AI-Powered Networking Recommendations with Full Privacy Control - Receive intelligent suggestions for which attendees you should meet based on mutual or complementary professional interests, buyer/seller role matching, and shared event goals when organizers enable AI networking features. View AI-generated connection recommendations with clear explanations of why each match makes sense (shared industries, complementary products, similar challenges), suggested conversation starters, and relevance scores helping you prioritize networking time. Review recommendations at your convenience and decide which connections to pursue without pressure, with all AI features fully transparent about how recommendations are generated in compliance with EU AI Act requirements. Toggle all networking and AI features on or off with one-click privacy controls giving you complete authority over your data sharing and visibility within the event community. Participate in AI-enhanced networking only if it serves your goals, with full GDPR compliance ensuring your personal and professional information remains under your control at all times. ## Sponsors & Exhibitors Hub ### For Attendees - For Attendees: Sponsor Directory with Integrated Meeting Booking System - Browse comprehensive sponsor and exhibitor profiles showing logos, descriptions, products and services, downloadable materials, booth locations, and team members attending the event, then book professional one-on-one meetings directly through the app. View which sponsors offer bookable meeting slots, browse their available times, and reserve meetings with a few taps, or send custom meeting requests proposing your preferred time, location, and discussion topics when pre-scheduled slots don't fit your schedule. Receive meeting confirmations with calendar integration, get reminders before meetings start, and access integrated chat with sponsors to share information or follow up after discussions, transforming casual booth visits into structured professional conversations. Discover sponsor-hosted booth events like product demonstrations and prize drawings, RSVP to attend, and if gamification is enabled, scan QR codes at booths to enter prize drawings, track your coin balance, view swag lists, and check leaderboards. Ensure you connect with the sponsors that matter most to your business goals through professional scheduling that respects everyone's time and maximizes relationship-building opportunities. ### For Sponsors and Exhibitors - For Sponsors and Exhibitors: Collaborative Lead Retrieval with Real-Time Team Sync - Scan attendee badges at your booth using the mobile app to instantly capture leads, then rate them with 5-star ratings, apply one-tap qualification labels you configure in advance, or enter detailed notes about conversations and product interests while interactions are fresh. Share lead data collaboratively across your entire booth team with real-time synchronization ensuring everyone sees collected leads, ratings, notes, and qualification tags immediately regardless of which team member scanned the badge. Start conversations instantly with captured leads through integrated chat, organize follow-up one-on-one meetings directly from the app, access complete contact details including email and phone, and track which giveaways you distributed to each lead if using gamification features. View all captured leads in the mobile app for immediate follow-up during the event, then download complete lead lists with all ratings, qualifications, notes, and contact information from your sponsor dashboard web portal for CRM import and post-event nurturing. Transform booth visits from passive badge collections into actionable sales intelligence with qualification data captured at the moment of highest engagement. ## Side Events & Social Gatherings ### For Event Organizers - For Event Organizers: Attendee and Sponsor-Created Side Events with Built-In Management - Enable attendees and sponsors to organize their own side events and social gatherings directly through the mobile app, creating peer-led networking opportunities like city tours, breakfast meetups, industry discussion groups, or product demonstrations. Configure side events with names, descriptions, dates, times, locations, maximum attendee limits, and event photos, then designate them as public (discoverable by all attendees with open registration) or private (invitation-only with approval workflows). Automatically create dedicated chat groups for each side event enabling participants to coordinate logistics, share information, and continue discussions before, during, and after gatherings. Integrate prize drawings with side events by attaching raffles, tracking participant entries through badge scans, and randomly selecting winners from eligible attendees who attended the event. View comprehensive attendee lists showing RSVPs and check-in status, manage event cancellations or rescheduling, and optionally list side events in the main event agenda for maximum visibility alongside official programming. ### For Attendees - For Attendees: Create and Join Peer-Organized Social Events - Organize your own social events like city walking tours, breakfast meetups, yoga sessions, industry discussions, or networking dinners by entering event names, descriptions, dates, times, locations, participant limits, and event photos, then choosing public visibility for open registration or private invitation-only access. Automatically receive a dedicated chat group for each social event you create or join, enabling participants to coordinate logistics, share information, and build connections before gathering in person. Browse all available social events created by fellow attendees and sponsors through searchable feeds showing event details, organizer names, current participant counts, and RSVP buttons for instant registration. Participate in both attendee-organized peer gatherings and sponsor-hosted booth events like product demos or prize drawings through the same seamless interface with chat, notifications, and meeting coordination. Transform conferences from purely professional programming into rich community experiences where you build authentic relationships through shared activities, explore host cities with local guides, form interest-based communities, and create memories extending far beyond official sessions. ## Chat & Messaging ### For Attendees - For Attendees: Public and Private Chat Groups for Lasting Professional Communities - Create or join public chat groups discoverable by all attendees for topic-based discussions like "First-Time Attendees," "AI & Machine Learning," "Job Seekers & Recruiters Connect," or "Local Restaurant Recommendations," or form private invitation-only groups for focused conversations like alumni meetups or workshop follow-ups. Participate in persistent chat rooms where members share messages, links, images, and files in ongoing conversations that start before the event, continue during, and extend indefinitely afterward becoming long-term professional networks. Experience rich real-time chat functionality with typing indicators, read receipts, push notifications, group photos, topic descriptions, and member management ensuring nobody misses important updates. Join ephemeral event-specific groups for immediate conference coordination and lasting community groups that remain active for months or years, organizing reunions, sharing job opportunities, and maintaining connections between annual events. Build enduring professional communities that provide ongoing value long after returning home, transforming one-time conference encounters into permanent networks supporting career growth and knowledge sharing. ## Digital Tickets ### For Attendees - For Attendees: Digital Tickets with QR Codes and Wallet Integration - Access all your event tickets with QR codes directly in the mobile app for quick display during entrance control and check-in, or transfer tickets to Apple Wallet or Google Wallet for even more convenient device-native access. Show your QR code at registration desks, venue entrances, or VIP lounge access points with tickets always available even without internet connectivity once loaded to your device wallet. # run.events Marketing ## Incomplete Orders / Abandoned Carts ### For Event Organizers - For Event Organizers: Comprehensive Abandoned Cart Recovery and Funnel Analytics - Identify and recover lost revenue by tracking every registration session across 13 distinct checkout steps from initial landing through final purchase, pinpointing exactly where potential attendees abandon their registration. View detailed analytics showing user details, time spent in registration, marketing attribution with full UTM parameters, and whether abandoned users eventually completed purchases through other channels. Filter and segment abandoned carts by step abandoned, country, company, date range, or marketing source to create targeted re-engagement campaigns for specific user groups. Send personalized bulk email campaigns to abandoned cart users with customizable templates, promotional vouchers, and tailored messaging based on where they dropped off in the funnel. Transform registration bottlenecks into revenue opportunities by understanding user behavior patterns, measuring retargeting campaign effectiveness, and converting hesitant prospects into confirmed attendees. ## Influencer Marketing ### For Event Organizers - For Event Organizers: Zero-Cost Viral Marketing Through LinkedIn Influencer Campaigns - Amplify event reach and drive ticket sales at zero cost per acquisition by transforming speakers, sponsors, and existing attendees into brand ambassadors who share professionally designed campaign cards on LinkedIn with one click. Create three campaign types targeting attendees, speakers, or sponsors with sophisticated audience segmentation including ticket types, speaker tracks, sponsorship levels, countries, or custom registration fields for precision targeting. Design stunning campaign cards with dynamic data binding that automatically populate each influencer's profile photo, name, company, job title, and optional voucher codes, ensuring every post looks professionally branded and personalized. Configure customizable post templates with variable text influencers can edit and fixed footer text containing registration links that remain unchanged, maintaining consistent messaging while allowing personal touches. Track complete campaign performance with detailed analytics showing engagements (posts created), conversions (link clicks), and ticket sales per influencer through unique tracking links, plus internal points leaderboards ranking top-performing influencers across multiple campaigns without revealing scores to participants. - For Event Organizers: Automated Voucher Integration for Influencer Attribution - Boost influencer motivation and precisely track sales attribution by automatically generating unique voucher codes for each influencer's campaign participation. Configure voucher templates with custom prefixes, maximum uses, validity periods, and discount amounts that make sharing more compelling for influencers and their audiences. Each influencer receives a personalized voucher code embedded in their campaign card and post, enabling them to offer exclusive discounts to their network while you track exactly which tickets were sold through each influencer's promotion. Monitor voucher redemption alongside engagement metrics in comprehensive reports showing which influencers drove the most revenue, which campaigns generated highest conversion rates, and which audience segments responded best to influencer promotion. Transform influencer marketing from brand awareness into measurable revenue generation with direct attribution from post to purchase. - For Event Organizers: Professional Campaign Card Designer with Dynamic Personalization - Create visually stunning campaign cards. Design cards in multiple dimensions and formats with drag-and-drop elements, then add dynamic data fields that automatically populate with each influencer's information including profile photos, logos, names, companies, countries, custom fields, and voucher codes. Cards render as professional images attached to LinkedIn posts, ensuring consistent brand presentation while showcasing individual influencer identity and credentials. Save card designs as reusable templates across multiple campaigns, dramatically reducing time to launch new influencer initiatives while maintaining design consistency. Deploy campaigns in minutes instead of days by combining pre-designed cards with targeted audience selection and automated invitation delivery via email and push notifications. - For Event Organizers: Comprehensive Influencer Performance Analytics and Leaderboards - Gain complete visibility into influencer marketing ROI with detailed analytics dashboards showing campaign performance, individual influencer contributions, and aggregate metrics across all initiatives. View campaign summaries with engagement counts, conversion rates, and ticket sales alongside status tracking and voucher usage indicators for quick performance assessment. Access influencer engagement reports showing which influencers participated in which campaigns, how many conversions each generated, how many tickets they sold, and when they posted for granular campaign analysis. Monitor internal influencer leaderboards ranking all participants by total engagements, conversions, ticket sales, and earned points across multiple campaigns to identify your most valuable brand ambassadors. Export all analytics to Excel for deeper analysis, stakeholder reporting, and integration with external marketing intelligence tools. ### For Attendees, Sponsors, and Speakers - For Attendees, Speakers and Sponsors: One-Click Professional LinkedIn Promotion - Increase your professional visibility and expand your LinkedIn presence by sharing beautifully designed, personalized campaign cards announcing your event participation with just three clicks. Access campaigns through email invitations containing pre-designed cards already populated with your profile photo, name, company, and professional details, requiring no design work or content creation. Customize post text before sharing to add personal commentary while maintaining event branding and registration links in fixed footer sections that preserve campaign effectiveness. Post directly to LinkedIn through integrated authentication with campaign cards appearing as professional images that showcase both your personal brand and event affiliation, positioning you as an industry leader attending prestigious professional events. Participate effortlessly in event promotion while building your personal brand, engaging your professional network, and potentially earning recognition on influencer leaderboards for community contribution. ## Gamification ### For Event Organizers - For event organizers: run.events Gamifiction is an proven way to increse event engagement, to bring attendees to the sponsr and expo booths, and to increase session attendance. The principle is simple: Event organizers set up a virtual "currency", aka "coins", which they can name however they want. Organizers can set up the initial number of coins each attendee will have. Then they set up the rules, which activity brings how much coins to the attendees who are participating. Typical activities are expo booth visits, session attending, booth/expo session attending, filling out session feedback forms, completing surveys, connecting with other attendees, creating side events, etc. Organizers can set the rules how much coins each of those activities bring. Coins are then spent on giveaways, regardless if from organizers, or from partners/sponsors/exhibitors. Organizers can decide to make the coffee not free, but that it costs some small amount of coins. Giveaways on the sponsor booths can be made to be "purchasable" for coins - so a giveaway t-shirt, or a giveaway pen can cost a small amoint of coins. This is then the incentive for attendees to actually do stuff which they are otherwise reluctant to do, such as completing surveys or rating sessions. Event organizers, as well as sponsors/exhibitors can have giveaways listed in the mobile app and on the event web site, which then motivates the attendees to look what is at which booth and to have that as inspiration to visit that booth and to engage in the conversation. - For Event Organizers: Comprehensive Giveaway Inventory and Transaction Management - Manage complete swag inventory with detailed tracking of quantities available, items already distributed, and real-time redemption monitoring for every giveaway offered by organizers and sponsors. Configure each giveaway with custom pricing in coins, quantity limits, per-user redemption caps, sponsor attribution, product images, and active/inactive status to control availability dynamically throughout the event. Track every coin transaction with detailed logs showing timestamp, attendee, company, giveaway redeemed, and coin amount spent, plus complete earning history showing which activities generated coins, when coins were awarded, and detailed activity descriptions with session names or booth identifiers. Access comprehensive leaderboards displaying attendee rankings by total coins earned and current balance, filter by country, export to Excel for analysis, and identify top performers to award prizes, recognize engagement leaders, or invite highly active attendees to exclusive experiences. Transform gamification from simple point collection into strategic business intelligence revealing which activities drive engagement, which giveaways attract attention, and which attendees demonstrate highest event investment. ### For Attendees - For Attendees: Personal Gamification Dashboard with Real-Time Balance and Rankings - View your current coin balance, complete earning history showing every activity that generated coins with timestamps and descriptions, and spending history displaying all giveaways redeemed with purchase details directly in the mobile app. Access interactive leaderboards showing your current ranking among all attendees, see top performers and their coin totals, compare your engagement level against other participants, and track your position changes throughout the event. Browse available giveaways with product images, descriptions, coin prices, sponsor information, and quantity remaining, then redeem items instantly by spending earned coins with transactions recorded immediately in your spending history. Monitor your gamification journey through detailed progression tracking showing how you earned coins through session attendance, booth visits, survey completions, feedback submissions, or networking activities. Stay motivated by seeing exactly how your event participation translates into tangible rewards while competing for top leaderboard positions and exclusive prizes awarded to highest engagers. ## Precision Marketing Tracking / Attribution ### For Event Organizers - For Event Organizers: Complete Multi-Channel Attribution with Automatic UTM Tracking - Attribute every registration and ticket sale to its precise marketing source by automatically capturing standard UTM parameters including source, medium, campaign, and content from newsletters, paid social media ads, organic search, influencer marketing campaigns, AI search results, direct referrers, and external websites. View detailed attribution data in every ticket detail view showing exactly which marketing channel, specific campaign, and ad content drove each registration with visual icons for social platforms and complete parameter visibility. Filter and segment your attendee list by advertising source or campaign name to analyze which channels deliver highest conversion rates, compare performance across multiple campaigns simultaneously, and identify which marketing investments generate actual ticket sales versus abandoned checkouts. Export complete attribution data to Excel for advanced marketing analytics, ROI calculation, and budget allocation decisions, with full tracking preserved from initial landing through purchase completion or cart abandonment. Transform marketing from guesswork into data-driven decision making by understanding exactly which channels, campaigns, and content variants drive registrations, enabling precise optimization of marketing spend and strategy for maximum event growth. - For Event Organizers: Campaign-Level Performance Analysis with Custom Metadata Tracking - Gain granular visibility into paid advertising campaign effectiveness by automatically capturing campaign names, ad content variations, and complete UTM metadata from all paid social media platforms including Facebook, LinkedIn, Twitter, Instagram, and TikTok. Access comprehensive campaign comparison reports showing which specific ad campaigns generated the most registrations, which content variants performed best, and which targeting approaches delivered highest conversion rates versus abandonment patterns. Filter incomplete orders by marketing source to identify which campaigns drive traffic but fail to convert, revealing opportunities to optimize landing pages, pricing, or messaging for specific channels. View attribution data at the individual ticket level showing complete campaign metadata including source platform, medium type, campaign identifier, and content variation, enabling precise attribution for every registration. Integrate seamlessly with influencer marketing campaigns where unique tracking links automatically capture influencer-generated traffic, attributing registrations back to specific influencers and measuring true campaign ROI beyond vanity metrics. ## Marketing Reporting ### For Event Organizers - For Event Organizers: Visual Marketing Dashboards with Multi-Source Comparison - Analyze marketing effectiveness through comprehensive dashboards displaying registration counts by source, conversion rate comparisons across channels, time-based trend analysis showing campaign performance evolution, and geographic distribution of registrations by marketing provider. Compare effectiveness of different marketing methods side-by-side with visual charts showing which channels deliver highest quality attendees, which campaigns achieve fastest conversion times, and which sources produce completed registrations versus abandoned carts. Segment analysis by custom registration fields to understand which marketing channels attract which attendee types, enabling targeted messaging refinement and budget reallocation toward highest-performing sources. Filter dashboards by date ranges to compare campaign performance across different time periods, identify seasonal patterns, and measure year-over-year marketing effectiveness improvements. Gain actionable insights about your audience preferences and marketing channel effectiveness, transforming raw attribution data into strategic intelligence that directly informs future marketing investments and campaign optimization decisions. ## AI Site Builder ### For Event Organizers - For Event Organizers: an AI-Powered Web Site Builder. Previously, creating an event web site often meant engaging an external web agency, or spinning a WordPress web site with some "easy-to-use" web builder. Both approaches were suboptimal: engaging an external web agency would usually mean significant time and money investments, where each change would mean another delay and another waiting for things to happen. Using WordPress with "easy-to-use" page builders would inevitably mean constrains and quality compromises. With run.events Pages this changes dramatically: run.events Pages already "knows" how your event web site should be - what are main design elements such as colors, logos, and headers, what is the event about, what are the ticket types you are offering your attendees for registration, what is event agenda, speakers, sponsors, etc. You can then start prompting your web site: be it creation of "typical" event web pages, such as registration pages, agenda pages, spekaer pages, sponsor pages etc, or information pages (about event, venue page, etc), event "dashboards" that figure as the home page, or any custom page you might come up with. And all that you need are prompting skills: if you know how to use ChatGPT, you will know how to create a web page. Of course, run.events Pages also offers a powerful HTML editors, both visual and code editors, for smaller changes, or for the people who can wrangle CSS and HTML, but the primary intended use is the AI and prompting the web page. The results are visually stunning, beautiful and informative web pages which can be immediately published from run.events. To that, run.events Pages offers the AI-powered translation and publishing of multi-lingual web sites, as well as media management (central repository of images and videos) and documents and downloads management (central repository of documents which will be available for download from the web site). All web sites created with run.events Pages are of course automatically made in accordance with the latest accessibility standards (WCAG 2.2). This has been done in a great detail, for example, each time an image is uploaed to run.events Pages media manager, that image is read and described by AI, so that it is ensured that all the elements needed for the WCAG 2.2. and accessibility are immediately fulfilled. run.events Pages are by default responsove and that way easily browsable on the mobile phones and similar smaller form factor devices. - For Event Organizers: AI-Powered SEO and GEO (Generative Engine Optimization). Every page that run.events Pages generates is natively optimized for discovery out of the box — there is no separate SEO plugin to install and no meta tags to hand-write. The AI automatically produces the SEO essentials for each page (page titles, meta descriptions, and clean, human- and search-friendly URL slugs) and keeps them consistent with the event's actual content. Beyond classic search engines, run.events Pages also applies GEO — Generative Engine Optimization — structuring and tuning page content so that the event is discoverable by, and well represented in, AI/LLM-powered search and answer engines (increasingly how attendees find events through AI assistants), not only traditional Google/Bing crawlers. Because pages are generated from the live event data model, this optimization stays current automatically as the agenda, speakers, and sponsors change, and sites publish to your own branded custom domain. - For Event Organizers: Native Web Analytics for Your Event Site. run.events Pages and Smart Hub sites include built-in web analytics, so organizers can see how their event website is actually performing without bolting on a third-party analytics product: page views, where visitors come from, and how they engage with the content. This sits alongside run.events' precision marketing attribution (automatic UTM capture all the way down to the individual ticket) and content/video engagement metrics, giving organizers one native, end-to-end view of the funnel from the first page visit through registration and on into on-site engagement. # run.events Events CRM ## Partner Management ### For Event Organizers - For Event Organizers: Manage all kinds of Partners across all events (customers, exhibitors, service providers...). Many event organizers work with the same companies over and over, from event to event. Be it customers, who are coming to their events as attenees, or the exhibitors who are coming year after year, or different service providers such as booth builders, caterers, tech providers, all to media and press. run.events Event CRM enables event organizers to manage the central registry of those partners on the organizational level, and then to "reuse" them from event to event. They can manage their information, their contacts, and have the "log" of the interactions that are related to that partner. Also, it is possible to assign people on event organizer's level who will be managing that partner. - For Event Organizers: Manage partner’s staff/contacts - it is possible for the event organizers to manage people that work with those partners. For each person it is possible to track their position within the partner, their roles, their contacts, and who from the event organizer's team is "in charge" of being that person's main contact. - For Event Organizers: Send and track email campaigns for customers, sponsors, exhibitors. Event organizers can easily select partners, or target specific contacts within the partners, by using advanced filters, and send them emails. Those can be either plain text emails, or rich HTML emails that look more like newsletters. Event Organizers can also track which partner or partner contact has got which email. ## Sponsorship Catalog ### For Event Organizers - For Event Organizers: Create Sponsorships’ Offer/Service Catalog for the Event. On the event level, organizers can decide what is the offer / the service catalog they want to offer to sponsors and exhibitors. It might be physical spaces such as booths, or kiosks, or launchpads, or coffe bikes, or whatever that is positioned on the venue map, but those can also be non-physical-space offers such as lunch sponsorships, bag inserts, sessions, or whatever the subject of the sponsorship might be. Then, event organizers can combine those items into sponsor/exhibitor packages, and say, for example that a "Platinum package" might contain a 6m x 3m booth space, bag insert, a event magazine advert, and a 30 min expo floor session. - For Event Organizers: Define custom sponsorship levels and benefits - beyond sponsoring catalog and sponsoring packages, organizers can define levels and benefits that come with each level, and assign the sponsir to those levels. For example, we can have a level "gold" which includes a gold sponsorship package and 5 complementary event tickets. The sponsors/exhibitors will be listed in the web site and in the mobile app under those levels. Also, one sponsor can have multiple levels, they can for example be a "Premium" level sponsor, but also sponsor the main event party and be the "Party Sponsor" level. In this case, if the event organizers wish so, that sponsor will be listed twice in the web site and mobile app, once under "Platinum" and once under "Party sponsor" levels. ## Sponsorship salses lifecycle ### For Event Organizers - For Event Organizers: Define custom sponsors/exhibitors sales lifecycle. run.events Events CRM enables organizers to defines custom sales and onboarding cycles for sponsors and exhibitors. For example, standard sales cycle might be intitial consideration -> negotiation -> closed (contract signed) - or - decilined. However, event organizers can define custom sales cycle steps such as "initial negotiation", "hot lead", "stalled", "need more info" etc. - For Event Organizers: Manage Sponsors’ / Exhibitors’ Sales and Onboarding Lifecycle. run.events Events CRM offers an intuitive Kanban interface for managint sponsors and exhibitors sales and onboarding cycle. They can easily drang and drop sponsors from one sales phase into another one, leave comments, and manage the whole sales process. This way, event organizers are always in the know what they need to do with each sponsor, and what are the next impending tasks for each of the sponsors. - For Event Organizers: Manage contracts for sponsors and exhibitors - the event organizers can manage contracts for each sponsor, where also contracts have their own lifecycle statuses (Draft, Reserved, Signature Pending, Signed...). It is important because organizers can manage all their sponsorship and partnership contracts at one place, but also because they can track sponsors from year to year, from edition to edition, and see how sponsorship/partnership relations are being developed with each partner over the time. ## Sponsor / exhibitor staff onboarding ### For Event Organizers - For Event Organizers: Manage and onboard exhibitor staff. Issue tickets and assign permissions. In run.events Events CRM, event organizers can easily manage and communicate with sponsors' and exhibitors' staff. They can track the participation of each of them, who is joining at the event, and who will be participating from sponsors/exhibitors side from the background without actually coming to the event. The typical scenario is that the marketing people are involved in the beginning, but potentially not joining the event, and then the sales people actually join the event. Event Organizers can easily set all of that, and assign different roles to different sponsors'/exhibitors' staff: who can collect and manage leads, who can manage tasks that are assigned to that sponsor/exhibitor, who from exhibitor's side can configure, manage, and purchase their booth and booth equipment etc. In the same way, event organizers can easily assign tickets to sponsors'/exhibitors' staff (but that's also something that sponsors and exhibitors can do in the self-service). ## Sponsor / exhibitor tasks and work management ### For Event Organizers - For Event Organizers: Create and manage tasks for partners and exhibitors. Event organizers can easily create tasks for the sponsors and exhibitors. Those can be tasks for the individual sponsors and exhibitors, but also for categories: a tasks can be assigned to all sponsors with a specific level (e.g. gold sponsors), or to all sponsors and exhibitors which have purchased speficic service within their contracts (e.g. all sponsors who have a bag insert). Even if task has been assigned to a sponsor as a group task, managing the execution of each of those tasks is sponsor-specific. Event organizers can easily track and change the task progress for each task, but also the sponsors can change the task status from their own interface. Sponsors and exhibitors use chat interface to communicate about task status and task execution. Exhibitors have an easy and intuitive overviews over task completion, pending tasks, overdue tasks, and many more criteria. ## Lead Retrieval ### For Event Organizers - For Event Organizers: Insights into sponsor’s/exhibitor’s lead retrieval. Sponsors and exhibitors can manage their lead retrieval processes, as well as manage, qualify and export their leads in the self-service sponsors dashboard. However, sometimes sponsors and exhibitors request from the event organizers to send them the list of the retrieved leads per email, mostly in Excel or CSV formats. Event organizers can easily have access to the scanned leads of each sponsor or exhibitor and download them in the excel or CSV format, und thas fulfill requests from the sponsors. ## Asset Management ### For Event Organizers - For Event Organizers: Managing exhibitors’ contacts, downloadable assets, and products and services info. Sponsors and exhibitors can manage their downloadable assets, such as brochures, PDFs or other materials (if their sponsorship level entitles them to that) , as well as maintain information about their products and services (also, if their sponsorship level entitles them to that) in the self-service sponsor dashboard. However, the event organizers can have insights in what sponsors and exhibitors have uploaded, and event organizers can change and manage that information if necessary. This is also useful if sponsors and exhibitors for whatever reasons ask event organizers to upload and maintain this information for them, this feature enables organizers to do so. ## Self-service Sponsors and Exhibitor Dashboard ### For Sponsors and Exhibitors - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Self-Service Team Management and Ticket Assignment. Sponsors' representatives can in self-service manage their own team: invite people who will join the booth crew at the event, and the people who will work on the event from the backstage. Sponsors representatives can manage in self-service who from their will get the event complementary tickets (or who will get which event ticket, if there are multiple ticket types / levels available to sponsors and exheibitors), and who will have which permissions, such as lead retrieval, lead retrieval configuration, and lead retrieval exporting, or booth purchasing, booth furniture purchasing, and booth configuration, who will be in charge into managing and closing tasks from the sponsor's side, who gets all the info and notification emails from the event organizers etc. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Logo and Public Info Editing - Sponsors and Exhibitors can, in their own self-service sponsor dashboard, upload and maintain their information such as public description, logo, and contact information (phone, email, linkedin, addresses etc). That way they can always be on the sure that the latest and and most accurate information is on the event web. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: One-Tap Lead Classification Configuration. Imagine this situation: you are a sponsor, you have got three products that you want to present at the event. You just had a really good conversation what a potential lead who wants to partner with you on your product B, and has two potential hot leads for that product. You should call them as soon as possible after the event to get this done How do note this conversation? Sure writing a lengthy descriptoin is always an option, but most of the time you don't have time for that, because the next booth visitor is already waiting for you. run.events offers creation of "labels" before the event, which each sponsor and exhibitor can create for themselves, and which contain important "keywords" or "tags". Now imagine having created labels "Product A", "Product "B", "Product C", "Partner", "Hot Lead", "Only swag" etc... And after the conversation with abovementioned lead, clicking only on "5" on five-stars rating, and quickly selecting, with one tap, "Product B", "Partner", "Hot Lead". This way you will immediately after the event know how to follow up, you will remember who the person was, and why the conversation was important. This is an ultra-efficient lead qualification in real time. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard and run.events mobile app: Lead Retrieval - run.events offers industry's best and fastest lead retrieval. Sponsor representatives and/or event organizers can easily select who from sponsors' staff is entitled to the lead retrieval. Those who are, will see the "Lead Retrieval" option in their regular mobile app (there is no separate mobile app needed, everything is in the run.events mobile app). Retrieving leads is as easy as scanning atendee's badge. After the badge is scanned, the sponsor can easily qualify the lead by settint the lead rating with the 1-5 stars rating control, select lead qualification by tapping predefined lead labels for lead qualification, or writing a textual lead note/description. If the event uses gamification and there are sponsor giveaways entered in the run.events, sponsor can also with one tap select which giveaways have been handed out to the lead. Also, immediatelly upon badge scanning, sponsors can see scanned lead's contact data, and start chatting with the lead directly. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Lead Analytics and Export. run.events offers an extensive lead analysis for sponsors and exhibitors, where they can get the breakdowns by lead quality, by lead labels, sponsors' personell, and many other information and dimensions. Also, detailed contact and registration information for each retrieved lead is displayed in the sponsors dashboard. Sponsors can easily download all the leads in a structured Excel or CSV format, and easily import them into any target system (CRM) that they use. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Booth Events and Side Events Management - Sponsors and exhibitors can easily create and manage their own booth events and side events directly through their self-service sponsor dashboard, transforming their booth from a static display into an active event hub. Whether organizing product demonstrations, executive roundtables, networking sessions, or educational workshops, sponsors have complete control. Each booth event can be configured as either public (open to all event attendees who can discover it in the mobile app and event portal) or private (invitation-only for selected attendees). Sponsors set the event name, description, date and time, location (which can be the booth itself or another venue), maximum attendee capacity, and upload a custom event image to make it visually appealing. What makes this feature truly powerful is the automatic integration: when a sponsor creates a booth event, the system automatically creates a dedicated chat group for that event, enabling sponsors to communicate with registered attendees before, during, and after the event. Attendees can RSVP through the mobile app, receive notifications, and participate in event discussions, creating a complete mini-event experience within the larger conference. This transforms sponsors from passive exhibitors into active event creators, driving booth traffic and creating memorable experiences that generate leads and build relationships. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Prize Drawings and Gamification Integration - One of the most powerful tools for driving booth traffic is the integrated prize drawing system that sponsors can configure directly in their dashboard. When creating a booth event or side event, sponsors can attach one or multiple prizes to that event, complete with prize name, description, estimated value, professional images, and the number of winners to be drawn. But the real innovation is in the flexible eligibility rules that sponsors can configure. Sponsors can choose from four different drawing eligibility options: "Everyone" (all event ticket holders can win), "Booth Visitors" (only attendees who had their badges scanned at the sponsor's booth qualify), "Present Attendees" (only those who physically attended the booth event and scanned a special QR code are eligible), or "Group Members" (only participants in the event's chat group can win). This flexibility allows sponsors to incentivize specific behaviors—want to drive booth traffic? Use "Booth Visitors." Want to reward attendees who came to your product demo? Use "Present Attendees." Each prize drawing gets a unique 16-digit QR code that attendees scan with the run.events mobile app to register for the drawing. On the sponsor dashboard, the prize drawing interface features an engaging animated shuffle before revealing the winner, and sponsors can draw multiple winners if the prize quantity is greater than one. The system automatically tracks who has already won, prevents duplicate winners, and can even restrict prizes to specific attendee types (VIP attendees only, for example). Once sponsors confirm a winner, the system records it permanently and can send notifications. This gamification creates excitement, drives engagement, and gives sponsors a measurable way to attract and qualify leads through fun, interactive experiences. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Meeting Scheduling and Booking System - run.events provides sponsors and exhibitors with a comprehensive Calendly-like meeting scheduling system built directly into their dashboard, enabling them to offer bookable time slots for one-on-one meetings with attendees. This is especially valuable for sponsors who want to have meaningful conversations with qualified prospects rather than just collecting business cards. Sponsors create available meeting slots by specifying start time, end time, meeting location (booth, private meeting room, coffee area, etc.), and optional notes about what the meeting will cover. Each slot has a status: Free (available for booking, shown in green), Reserved (tentatively booked awaiting confirmation, shown in orange), or Booked (confirmed meeting, shown in purple). What makes this system powerful is its dual-direction capability: sponsors can proactively search for specific attendees by name or company and invite them to meetings, OR attendees can browse the sponsor's available time slots and request meetings themselves. When either party initiates a meeting request, the other receives an email notification and can accept, decline, or respond "maybe" directly from their dashboard. The system intelligently manages slot states—when a meeting is accepted, the slot automatically transitions to "Booked" and becomes unavailable; if declined, it returns to "Free" for others to book. Each meeting automatically includes an integrated chat room where sponsor and attendee can communicate before, during, and after the meeting, sharing documents, links, or follow-up information. Sponsors can assign specific team members to handle different meetings (perfect for larger sponsor teams), and remarkably, when a meeting is accepted, the system automatically creates a lead record in the sponsor's lead retrieval system, ensuring that meeting conversations don't fall through the cracks and are properly tracked in the sales funnel. This transforms the chaotic "catch attendees at the booth" model into a professional, scheduled meeting experience that respects everyone's time and maximizes conversation quality. - For Sponsors and Exhibitors - Self-service Sponsors Dashboard: Attendee Discovery and Meeting Organization - Beyond just waiting for attendees to request meetings, sponsors have powerful tools to proactively identify and reach out to the right prospects. The sponsor dashboard includes an intelligent attendee search feature that allows sponsors to search through all event attendees by name or company, with real-time results appearing as they type. The search respects attendee privacy settings (only showing attendees who opted into public profiles) and displays rich information: attendee name, profile photo, company, job title, professional tagline, biography, and attendee role badges (VIP, Speaker, etc.). This enables sponsors to identify high-value prospects—imagine a software vendor searching for "CTO" or "Chief Technology Officer" to find the right decision-makers, or a recruitment sponsor searching for attendees from specific companies. Once the sponsor finds the right prospect, they can immediately organize a meeting: the system presents a streamlined two-step process where sponsors first select the attendee, then either choose from their pre-created free meeting slots (which auto-fills the time and location) or create a custom meeting time outside their regular schedule. Sponsors can add a personalized note explaining why they want to meet, what they'd like to discuss, or what value they can offer. The meeting request is instantly sent to the attendee with all details, and sponsors can track the response status in real-time. This proactive meeting organization capability turns sponsors from passive exhibitors hoping the right people stop by their booth into active networkers who can strategically target and engage with the exact attendees who matter most to their business objectives, dramatically improving ROI on sponsorship investment. # run.events Abstract and Agenda Management ## Content Selection ### For Event Organizers - For Event Organizers: Setting up Content Teams. Event Organizers can easily set up multi-person and multi-disciplinary content teams, and assign each team member permissions which decide if they can rate and judge all submited papers / session proposals, or only those from specific buckets. - For Event Organizers: Session / Abstracts rating kanban. Sessions are displayed in kanban lanes, in rub.events terminology called "buckets", where event content team can review them, rate them (rating can be simple 1-5 ratings or custom session rating forms) and then content owners can easily drag and drop them to appropriate buckets. If customers are using call for speakers / call for abstracts, all the submitted session proposals are coming into the "In Evaluation" bucket, from where they can be easily moved or classified. Standard buckets are "In Evaluation", "Accepted", "Declined", "Cancellation Requested" and "Cancelled", and the organizers can create as much of custom buckets as they want which can be of the type "Evaluation", "Accepted" or "Declined". This way, the large number of sessions can easily be split and broken down ointo smaller chunks which are easier to manage. Content team members can either be assigned to all buckets (if they are allowed to rate all the sessions) or to the specific buckets, if they have permissions to rate only sessions from specific buckets. One session can be in only one bucket, it cannot be in multiple buckets. ## Calls for abstracts / speakers ### For Event Organizers - For Event Organizers: Setting up custom forms for calls for sessions / calls for abstracts. It is up to each event organizer to define which information should be provided in their custom calls for sessions / calls for abstracts, since each industry, each event are different. Having flexibility to create custom session submission forms helps event organizers to support exactly those content selection processes they need. - For Event Organizers: Setting up custom forms for speakers. It is up to each event organizer to define which information about speakers should be provided in their custom calls for sessions / calls for abstracts, since each industry, each event are different. Having flexibility to create specific custom speaker forms helps event organizers to go beyond the standard "Name/Biography/Image" standard speaker forms, but rather co create custom fields which will support different types of professional credentials and acclamations. Custom speaker forms can also be used to collect personal and travel information from spekaers, and to have it centralized at one place. - For Event Organizers: Call for Speakers / Call for Content / Call for Abstracts settings. Event organizers can setup a very detailed and very granular call for content settings, which range from setting basic data ranges from when to when is the call for content open, until whe the session or speaker profile modifications are possible, is there a maximum number of submitted sessions per spaker, as well as setting detailed speaker information for potential and selected speaerks, and creating speaker FAQs for potential and selected speakers. - For Event Organizers: Speaker Labels - use configurable labels (kind of tags) to easily categorize your speakers. Speaker labels can be public (they will be shown in the web and in the mobile app together with speakers details) or private (use for your own classification, not visible to speakers or attendees). Labels can also contain logos or images, so you can assign speaker acclamations and credetntials, which comes very handy for displaying speaker credentials, or company logos, or whatever additional graphical information within the speaker profile. Pull all kind of statistics and analytics based on labels at any time. Multiple labels can be assigned to one speaker. - For Event Organizers: Session Labels - user configurable labels (kind of tags) to easily categorize your sessions. Labels can be used for everything: to define event and session tracks, to denote session depth/technical level, to denote different session topics, etc. Whatever series of data you can think of that you want to classify your sessions, labels are the way to do that. Session labels can be public (they will be shown in the web and in the mobile app together with speakers details) or private (use for your own classification, not visible to speakers or attendees). Labels can contain logos and images, so you can assign any kind of logos to session description, which comes very handy for displaying company logos, or whatever additional graphical information within the session information. Pull all kind of statistics and analytics based on labels at any time. Multiple labels can be assigned to one session. ### For Content Team Memebers - For Content Team Members: Easily rate sessions that are assigned to them. It can be all sessions, or only sessions from specific buckets. Also, ratings can be on the rating scale (can't have, not awesome, it's ok, awesome, must have), or through the custom session rating forms. Content owners then have insights in every team member's ratings, and they can easily comprise the agenda based on individual ratings. ## Attendee Feedback ### For Event Organizers - For Event Organizers: Setting up custom forms for attendee feedback. run.events offers strong attendee session feedback capabilities, and one of them is the custom feedback forms. If event organizers want to have attendee session feedback (that session attendees can rate sessions they have visited), then custom feedback forms are of crucial importance. Those forms can be very simple, as simple as a single rating field, where attendees can rate sessions from 1 to 5 stars, or very deliberate, long rating forms which are more common at the scientific conferences. - For Event Organizers: Session Check-In and Attendee Feedback Settings. Event organizers can set if they want to track which attendee has attendeed which session, and if they do, how they want to do that: do they want to have people on the session rooms doors (session hosts) scanning attendee badges, or do they want to use self-service session-checkin capabilities (which can be incentived with gamification and coins so that the attendees really participate in session check-in and session feedback collection). Organizers can decide if they want to enable session check-in at all, if they want to allow the attendees to check in into multiple sessions that are in the same time slot (those are the use cases when attendee leaves one session and joins another within the same slot, but can potentially be misused in the gamification), if they want to enable attendee session feedback at all, and if yes, if attendees need to be checked into the session before submitting feedback (which needs to be turned off if event organizers don't want session check-in, but still want session feedback, which then also opens the possibility for trying to game the system with attendee session feedbacks. Then event organizers can also decide if they want to show the session feedback to the speakers and to the content team members. Usually it is a good practice first to manually skim through the session feedback, and to remove all irellevant / malicious comments, before opening the session feedback to the speakers and to the content team. ## Session Management ### For Event Organizers - For Event Organizers: Session Management - when you need advanced session management, with advanced filtering, sorting and group operations, Session Management screen is the feature to use. This is where users can easily create subsets of sessions, move sessions in batches between buckets, or change session statuses in batches. Publish sessions easily in the mobile app and in the web. - For Event Organizers: Managing Assets, Materials, Uploads, and Papers - Even if speakers can manage their sesison assets (such as presentation slides, papers, PDFs, or other type of materials) in a self-service, very often event organizers are required to do that for them, which this feature enables. Session assets can be uploads or links to external assets. ## Speaker Management ### For Agenda Organizers - For Event Organizers: Speaker Management and Communications. - This feature enables organizers to easily search, filter, and sort speakers, look into their data or change their data, add new speakers, and change speaker statuses in batches. This is also the feature from where speaker communciations are managed: easily filter and select speakers that you want to contact, and send either plain emails or rich HTML newsletters to them. Publish speakers easily in the mobile app and in the web. ## Agenda Builder ### For Event Organizers - For Event Organizers: Agenda Builder - This is the best in class agenda builder on the market: drag and drop sessions and non-content blocks (such as coffe breaks, lunchs, registration windows, parties etc) easily to the calendar, set and change their length, move the sessions across rooms, easily swap sessions, etc. Publish agenda easily in mobile app and in the web. ## Dashboards and Reporting ### For Event Organizers - For Event Organizers: Dashboards and Reporting - pull all the kind of reports and statistics on sessions, speakers, session attendance, etc. - For Event Organizers: Session Feedback Dashboards - if you are using session feedback, pull any kind of session feedback reports (session ratings, statistics on custom feedback questions, etc). ## Digital Signage ### For Event Organizers - For Event Organizers: Digital Signage. Display "currently going" and next two upcoming session at screens of any size and forms in front of the session rooms. Digital Signage automatically reads from the agenda and displays correct sessions. If you change agenda on the fly, digital signage will be automatically update, there is no need then to deal with the digital signage separately. Also, there is "Currently ongoing event-wide" feature, where all currently ongoing sessions, in all the rooms, and all the tracks are displayed. This is very useful for the expo halls, large foyers, or any other places where attendees gather in large numbers, so that they can always have insights what is currently going on the program. ## Speaker Dashboard ### For Speakers - For Speakers: Speaker Dashboard, Session / Abstract Submission - speakers can easily, in self-service, create their speaker profiles and submit their session abstract/proposals. They will need to fill in the speaker and session custom forms that organizers define. - For Speakers: Speaker Dashboard, Session Status Review - speakers can at any point of time log in their speaker dashboard and see their session submission status. - For Speakers: Speaker Dashboard - speakers can at any time log into their dashboard and check all the speaker communications, Speaker-related FAQs, etc. - For Speakers: Self-Service Profile Management and Session Portfolio management - If speakers are submitting more often sessions to different events through run.events, it makes sense for them to create run.events speaker profiles, and to manage their biography and session portfolio there. That way they can submit their session to different events from their portfolio in a few clicks. - For Speakers: Feedback Review - When attendee session feedback is made available to them, they can log into the self-service speaker dashboard, and easily review their session feedback, and get feedback statistics based on the multiple different factors. - For Speakers: Uploading Assets, Materials, Uploads, and Papers - Speakers can manage their sesison assets (such as presentation slides, papers, PDFs, or other type of materials) in a self-service through the speakers dashboard. Session assets can be uploads or links to external assets ### For Attendees - For attendes: Session feedback. If the organizers have set up session feedback forms, attendees will be able to rate sessions through those forms either in the mobile app or in run.events Smart Hub, as soon as the session finishes. If they are using mobile app, they will even get a push notification as soon as the session finishes with the rating form attached to that push notification. # run.events Expo and Booth Management (later with re:virtual) ## Booth Configuration and Management ### For Event Organizers - For Event Organizers: Professional Booth Management System - run.events provides a comprehensive booth and exhibition management system that scales from small exhibitions to large expo halls with hundreds of spaces. The system uses a modular component-based architecture where organizers create reusable booth templates, furniture catalogs, floor options, and utility services. Exhibitors mix and match these components to build their booth configuration while organizers maintain oversight through status workflows and approval processes. - For Event Organizers: Booth Templates Library - Create and manage reusable booth templates defining physical dimensions (width, height, depth), base pricing, and design specifications. Organizers can use platform-provided templates (standard sizes like 3x3m, 6x3m) or create event-specific custom templates. Templates include printable areas—specific zones where exhibitors place branding, logos, and graphics—with attached design files showing booth layout and available branding zones. Templates can be marked active/inactive, sorted, and organized by type and size. - For Event Organizers: Booth Furniture and Props Catalog - Build a comprehensive catalog of furniture and props from basic items (tables, chairs, shelving) to specialized equipment (monitor stands, refrigerators, storage, promotional stands). Use the platform's default library or create event-specific options. Each item includes name, description, dimensions, pricing, maximum quantity, and optional printable areas for branded pieces. Furniture is categorized by type and can be restricted to specific booth templates, giving exhibitors a curated selection without coordinating multiple vendors. - For Event Organizers: Booth Floor Options Configuration - Define floor surface options including carpet (multiple colors), wood, vinyl, premium options, branded graphics, or no floor. Each floor type has pricing, visual preview, and description. Organizers set defaults and configure different pricing for different booth sizes (e.g., 6x3m vs 3x3m pricing). Having clear options with visual previews helps exhibitors make informed aesthetic and budget decisions. - For Event Organizers: Booth Utilities and Services Management - Configure available utilities such as electrical power (1kW, 3kW, 5kW), internet (WiFi, ethernet), water, compressed air, phone lines, and waste disposal. Each utility has pricing, description, and availability settings. Mark utilities as required/mandatory (included in all booths) or optional add-ons. Restrict utilities to specific booth templates and set maximum quantities for limited resources. This centralized management ensures all booth infrastructure needs are tracked, priced, and coordinated through one system. - For Event Organizers: Individual Booth Creation and Assignment - Create booths by assigning names/numbers ("Booth A-101"), selecting templates or custom dimensions, and assigning exhibitors/sponsors as occupants. Add public comments (visible to exhibitors) and internal comments (organizer notes). View complete booth order summaries with running total costs. Booths progress through status workflow: Draft (configuration), Constructing (setup ready), Published (finalized). Support both template-based and fully custom-sized booths with individualized pricing for special requests. - For Event Organizers: Printable Areas and Design Specification Management - Define printable areas (design zones) on booth templates and furniture where exhibitors place branding, logos, and graphics. Each area has specific dimensions, design type, and specification files. When exhibitors upload designs, they're uploading to pre-defined zones with known dimensions for production. For example, a template might have areas for 2m x 1m back wall graphic, two 0.5m x 1m side panels, and 0.3m x 0.3m logo placement. This ensures all design assets are collected with correct specifications, eliminating incorrect file sizes or missing elements. - For Event Organizers: Booth Order Summaries and PDF Export - Generate detailed summaries showing itemized breakdowns: booth template, floor, furniture, utilities, and services with individual prices and total cost. Export as professional PDFs for exhibitor internal approvals, budget planning, and financial documentation. Generate on-demand for exhibitor requests or batch-export for all booths. - For Event Organizers: Exhibitor Delegation Personnel Management - Manage personnel and staff from exhibitor organizations who will work at booths. Track roles and permissions (booth configuration, lead retrieval, task management), contact information, and participation status. Send bulk email communications to delegation personnel. Integrated with broader sponsor/exhibitor staff management for coordinated booth access. Export lists, filter by status and position. - For Event Organizers: Booth Status Workflow and Approval Process - Manage booths through clear status workflow enabling exhibitor self-service with organizer oversight. Booths start in Draft (exhibitors freely configure), move to Published when exhibitors submit for review, then to Constructing when organizers approve. Organizers review configurations, leave comments if changes needed, then approve. Comments and internal notes facilitate communication throughout the process. - For Event Organizers: Integration with Sponsorship Packages and CRM - Fully integrated with run.events Events CRM and sponsorship management. Include booths in sponsorship packages (e.g., "Gold Package" with 6x3m booth, premium floor, furniture, utilities). When sponsors purchase packages, booths are automatically created and assigned. Track which sponsors have which booths across event editions, maintaining historical records of configurations and preferences year to year. ### For Sponsors and Exhibitors - For Sponsors and Exhibitors: Self-Service Booth Configuration Portal - Access dedicated booth management interface to independently configure every aspect without waiting for organizer responses. View assigned booth with configuration status, total cost, and customization options. Make changes with real-time price updates, save at any point, and publish for organizer review with one click. This dramatically reduces organizer workload while giving exhibitors control, transparency, and flexibility. - For Sponsors and Exhibitors: Booth Template Viewing and Custom Design Upload - View assigned booth template with dimensions, layout, pricing, and design specifications. Upload custom booth designs and branding materials to printable areas (design zones). For example, if template has three zones (back wall, two side panels), upload three design files meeting specifications for each zone. Interface supports multiple files, provides clear specifications, tracks progress, and allows re-uploads before publishing. - For Sponsors and Exhibitors: Floor Selection and Customization - Browse floor options with visual previews, descriptions, and pricing. See how each choice affects total booth cost and change selection with one click. View clear representations of options (carpet colors, wood finishes, premium options). See pricing specific to booth size. Select "no floor" if available to use venue's base flooring. - For Sponsors and Exhibitors: Furniture and Props Selection - Browse furniture catalog organized by type (seating, displays, storage) with images, descriptions, dimensions, and pricing. Add furniture with one click, see immediate price updates. Add multiple pieces of same type, remove items individually. Upload custom design files for furniture with printable areas (branded table covers, display panels). Running list of selections with ability to review, modify, or remove. - For Sponsors and Exhibitors: Utilities and Services Selection - Review available utilities (power, internet, water) and select needed utilities. View descriptions, technical specifications, pricing, and availability. Mandatory utilities are clearly indicated and cannot be removed, while optional add-ons can be selected based on needs. See which utilities are included vs. optional additions with full pricing transparency. - For Sponsors and Exhibitors: Additional Services Requests - Request services beyond standard components: extra furniture delivery, setup assistance, after-hours access, equipment rental, storage, cleaning, or custom needs. Fill service request forms with descriptions, quantities, and pricing (or quote requests for custom services). Service requests become part of booth order tracked alongside configuration, reviewed and approved by organizers. - For Sponsors and Exhibitors: Real-Time Pricing and Cost Transparency - See real-time pricing updates throughout configuration. Interface shows booth template price, floor price, furniture sum, utilities sum, services sum, and total booth cost. Pricing transparency eliminates surprises and enables informed decisions. See exactly which components contribute to cost and make adjustments. Running total updates instantly with every change. - For Sponsors and Exhibitors: Booth Order Summary and PDF Download - View complete itemized order summary with every component, price, and total. Download as professional PDF for internal approvals, budget documentation, and financial planning. PDF includes booth details, itemization, pricing, terms in clean, professional format. Download at any point during configuration or after publishing. - For Sponsors and Exhibitors: Booth Configuration Status and Workflow - Always see current booth status. Draft status enables full editing (floor, furniture, utilities, designs, services). "Publish Booth" button submits for organizer review and changes status to Published. Published status locks editing to prevent accidental changes. See organizer comments if changes requested and coordinate adjustments. - For Sponsors and Exhibitors: Integration with Other Sponsor Features - Booth management is part of comprehensive sponsor dashboard including lead retrieval, meeting scheduling, booth events, task tracking, and team management. Once booth is set up, exhibitors use mobile app and dashboard to manage lead retrieval, schedule meetings, organize booth events and demos, and coordinate with team—all seamlessly integrated. # run.events Check-In and Badging ## Badge Designer ### For Event Organizers - For Event Organizers: Professional Badge Design Without External Designers - Create professional, branded badges in-house without hiring graphic designers or external agencies. Save time and money by designing badges internally, maintain complete creative control, and instantly preview changes. Eliminate back-and-forth with designers, reduce badge production lead times, and ensure brand consistency across all badge types. - For Event Organizers: Visual Badge Designer with WYSIWYG Editor - Create professional, branded badges using an intuitive visual editor with real-time preview. Design badges with dynamic fields (names, companies, titles, QR codes, custom registration fields), add logos and images, and customize layouts without design skills. Support for multi-page badges (up to 4 pages), two-sided printing, and fan-fold continuous feed printers. Save designs as reusable templates at event or organizer level for future use. - For Event Organizers: Badge Template Library - Access platform-provided professional badge templates or create custom event-specific designs. Templates support different badge sizes, standard sticker dimensions, A4/US Letter formats for print-at-home, and customizable dimensions. Organize templates by ticket type, assign different badge designs per attendee category (VIP, speaker, sponsor, general attendee), and maintain consistent branding across all badge types. - For Event Organizers: Dynamic Badge Content and Custom Fields - Populate badges automatically with attendee data: full name (or first/middle/last separately), company, job title, country, attendee role, ticket type, ticket number, add-ons, and unlimited custom registration fields. Include profile photos, multiple branding images, and QR codes for scanning. Badge content updates automatically from registration data, eliminating manual data entry. - For Event Organizers: Badge Printing Options - Support on-site badge printing at registration and support desks with thermal printers, inkjet/laser printers, fan-fold continuous feed printers, and badge/card printers. Batch printing for multiple badges simultaneously, test print functionality before events, and reprint capability for damaged badges. Integration with USB or network-connected printers. - For Event Organizers: Badge Management and Tracking - Create badges individually or in batches, assign unique badge numbers, track badge creation (who created, when), and manage badge validity status. View complete badge history per ticket, track which badges have been issued and printed, and maintain full audit trail for compliance. ## Badge Invalidation and Reissue ### For Event Organizers - For Event Organizers: Enhanced Security and Access Control - Maintain event security by instantly revoking access when badges are lost, stolen, or compromised. Prevent unauthorized entry, respond immediately to security incidents, and protect attendee safety. Track all security actions with complete audit trail for compliance and liability protection. - For Event Organizers: Badge Invalidation with Reason Tracking - Invalidate badges for lost badges, security concerns, access revocation, or attendee changes. Record who invalidated each badge, exact timestamp, and detailed reason for invalidation. Invalidated badges are immediately blocked from scanning at all check-in points, preventing unauthorized access. View complete invalidation history per ticket showing all badge lifecycle events from issuance through invalidation. - For Event Organizers: Replacement Badge Issuance - Issue replacement badges with new unique badge numbers when attendees lose badges, badges are damaged, or attendee information changes. System automatically links replacement badges to original ticket while maintaining separate badge numbers. Track badge replacement chain showing original badge, reason for replacement, and all subsequent replacement badges. Support desk and registration desk can both issue replacements with full tracking. - For Event Organizers: Security and Access Control - Invalidated badges cannot be used for check-in, session access, or any badge-scanning operations. Real-time invalidation syncs across all check-in stations, kiosks, and mobile scanning devices within seconds. Staff receive immediate notification when scanning invalidated badge, with invalidation reason displayed. Use for emergency access revocation, suspected badge fraud, or attendee security issues requiring immediate action. ## Print at Home ### For Event Organizers - For Event Organizers: Reduce On-Site Check-In Congestion - Dramatically reduce registration desk queues and check-in bottlenecks by enabling attendees to print badges before arrival. Lower staffing requirements at entrance, eliminate pre-printing and shipping costs, and improve attendee experience with faster event entry. Ideal for high-volume events where check-in speed is critical. - For Event Organizers: Print-at-Home Badge Configuration - Enable or disable print-at-home capability per event, configure paper sizes (A4 or US Letter formats), and design print-at-home specific badge templates. Set up pre-event attendee self-printing to reduce on-site check-in workload, eliminate need for pre-printed badge inventory, and provide attendees with badges before arriving at venue. ### For Attendees - For Attendees: Self-Print Badges Before Event - Download and print badges at home or office using standard printers before arriving at event. Badges designed specifically for A4 or US Letter paper with proper formatting and margins. Reduces check-in time, eliminates queuing at registration, and provides immediate badge availability. Simply print, cut, and insert into badge holder upon arrival. ## Registration Desk ### For Event Organizers - For Event Organizers: Efficient Event Entrance Management - Streamline event entry with fast, professional check-in that creates positive first impressions. Process attendees quickly to eliminate queues, validate tickets in real-time to prevent fraud, and issue badges on-demand. Reduce attendee frustration, minimize staffing costs, and ensure smooth event start with controlled, trackable entrance operations. - For Event Organizers: Registration Desk Operations - Primary event entrance check-in station where staff validate tickets and issue badges. Scan ticket barcodes/QR codes or manually enter ticket numbers for validation. Real-time ticket validation with status codes (valid, invalid, already registered, cancelled, refunded, unassigned, not found). Record operator decisions (approved/rejected with comments), print badges on-demand, and track check-in timestamps with full operator identification. - For Event Organizers: Multiple Registration Desk Stations - Configure and manage multiple registration desk stations simultaneously for high-volume check-in. Assign operators with role-based permissions to specific stations, track performance per station and operator, and enable real-time sync across all stations to prevent duplicate check-ins. Stations work independently but sync immediately, ensuring data consistency across all entry points. - For Event Organizers: Badge Issuance at Registration - Print badges on-demand during check-in process with attendee data pre-populated from registration. Select appropriate badge design per ticket type, print immediately after validation, and hand badge to attendee. Support for batch badge creation for group arrivals, reprinting damaged badges, and test printing before event starts. ## Support Desk ### For Event Organizers - For Event Organizers: Handle Edge Cases and Special Situations - Resolve registration problems quickly without disrupting main check-in flow. Handle lost badges, ticket issues, walk-in registrations, and last-minute changes efficiently. Improve attendee satisfaction by solving problems immediately on-site, reduce complaints and negative reviews, and maintain smooth registration operations even when complications arise. - For Event Organizers: Support Desk Operations - On-site assistance station for ticket assignment, badge reprinting, registration issues, and attendee support. Staff can look up tickets by name or email, assign unassigned tickets to walk-in attendees, handle last-minute registrations, and resolve badge printing problems. Support desk has access to full ticket database with search, filter, and manual ticket assignment capabilities. - For Event Organizers: Badge Reprinting and Management - Reprint lost or damaged badges, invalidate old badges with reason tracking, and issue replacement badges with new badge numbers. Track all badge operations (original issue, reprints, invalidations) with complete audit trail. Support desk staff can access badge history per ticket, see all previous badge prints, and manage badge validity status for security purposes. - For Event Organizers: Ticket Assignment and Registration - Assign unassigned tickets to attendees who arrive without completing registration, handle ticket transfers between attendees, and process on-site registrations. Access full registration forms, update attendee information, and complete ticket personalization. Support desk bridges gap between online registration and on-site reality, handling edge cases and special requests. - For Event Organizers: Walk-In Registration - Process on-site registrations for attendees who arrive without pre-purchasing tickets. Create new tickets directly at support desk, collect attendee information through registration forms, and issue badges immediately. Full integration with ticketing system ensures walk-in attendees receive same data collection, ticket types, pricing, and badge designs as online registrants. Support for cash, card, or complimentary ticket creation based on event requirements. ## Check-In Logs ### For Event Organizers - For Event Organizers: Comprehensive Attendance Intelligence - Gain complete visibility into event attendance with real-time tracking and historical analytics. Make data-driven decisions about event capacity, staffing levels, and session popularity. Prove attendance for sponsors, measure event ROI, and identify no-shows for follow-up. Essential for compliance reporting, insurance claims, and demonstrating event success to stakeholders. - For Event Organizers: Global Check-In Tracking - Event-wide attendance tracking showing all check-ins across registration desk, support desk, and kiosks. View entry timestamps, scanner/operator identification, admission decisions, and check-in locations. Track re-entry with configurable policies (allow/prevent multiple check-ins), record all check-in attempts with status codes, and prevent duplicate simultaneous check-ins. Support multi-venue and multi-door tracking with per-location recording for comprehensive attendance overview. - For Event Organizers: Session Check-In Logs - Per-session and per-room attendance tracking showing which attendees checked into which sessions. View check-in timestamps, session/room identification, check-in method (staff scan vs. attendee self-service), and operator identification for staff scans. Track session attendance patterns, identify popular sessions, and measure actual attendance vs. registered interest. Export session attendance reports per room, per time slot, or per attendee. - For Event Organizers: Check-In Analytics and Reporting - Real-time dashboards showing check-in counts, current admission status, per-operator statistics, and session attendance summaries. Generate comprehensive reports: total check-ins per event/ticket type/operator, session attendance per room, attendee check-in history, no-show tracking, and re-entry patterns. Advanced search and filtering by ticket type, admission status, operator, attendee name, and check-in time. Export to Excel for detailed analysis and planning. - For Event Organizers: Complete Audit Trail - Track every check-in action with timestamp, operator identification, scanned text/barcode content, scan status codes, and admission decisions. Record badge creation (creator, timestamp), badge invalidation (who, when, why), operator decisions (approve/reject with comments), and all ticket validation results. Maintain historical records for compliance, security investigations, attendance verification, and dispute resolution. ## Session Check-In ### For Event Organizers - For Event Organizers: Measure Session-Level Engagement - Track which sessions attendees actually attend versus which they registered for. Identify most popular sessions to inform future programming, provide speakers with attendance metrics, and optimize room assignments based on actual demand. Integrate attendance with feedback collection and gamification to increase engagement and gather valuable session-level insights. - For Event Organizers: Session Check-In Configuration - Enable or disable session check-in per event, configure check-in windows (allow check-in X minutes before session start and Y minutes before session end), and decide whether to allow multiple session check-ins in same time slot (for attendees moving between sessions). Choose between staff-operated check-in (hostess scanning badges at doors) or attendee self-service (scanning room QR codes via mobile app), or enable both methods simultaneously. - For Event Organizers: Room QR Codes for Self-Service Check-In - Generate unique QR codes per session room that attendees scan with mobile app to self-check into sessions. Display QR codes on screens or posters outside session rooms, update QR codes per session if needed, and track which attendees scanned which room codes. Self-service check-in reduces staff requirements while providing accurate attendance tracking and enabling gamification integration (award coins for session attendance). - For Event Organizers: Hostess/Staff Session Check-In - Station staff at session room doors with badge scanners to check attendees into sessions. Staff scan attendee badges, system validates session eligibility, and records attendance with timestamp and staff identification. Useful for sessions requiring attendance verification, VIP sessions with access control, or events where organizers prefer staff-managed check-in over self-service. - For Event Organizers: Session Attendance Integration - Session check-in data integrates with gamification (automatic coin awards), attendee feedback (require check-in before feedback submission), speaker analytics (show speakers their session attendance), and attendee profiles (display session attendance history). Track which sessions each attendee attended, identify attendee interests based on session choices, and measure session popularity in real-time. ### For Attendees - For Attendees: Self-Service Session Check-In via Mobile App - Check into sessions independently by scanning QR codes displayed outside session rooms using run.events mobile app. Scan room QR code, system validates eligibility and timing, records attendance, and awards gamification coins if enabled. View check-in confirmation in app, track personal session attendance history, and receive session feedback forms after check-in. No staff interaction required, fast entry, and immediate confirmation. ## Self-Service Kiosks ### For Event Organizers - For Event Organizers: Scale Check-In Without Adding Staff - Deploy self-service kiosks to handle check-in volume without increasing staff headcount. Reduce labor costs while maintaining fast check-in speeds, deploy additional check-in points instantly with QR code provisioning, and provide modern attendee experience. Perfect for high-volume events where traditional staffed check-in creates bottlenecks and drives up operational costs. - For Event Organizers: Kiosk Configuration and Deployment - Create kiosk configurations with QR code provisioning for instant deployment. Choose between hostess mode (staff-operated for access control) or self-service mode (attendee-operated for independent check-in). Configure badge design per kiosk, enable/disable hand signature requirement, show/hide attendee profile photos, and add organizer notes. Generate unique configuration keys encoded as QR codes—staff scans QR code with kiosk device to initialize instantly. - For Event Organizers: Kiosk Remote Management - Activate/deactivate kiosks remotely without physical access, track kiosk usage (when first used, how many check-ins), monitor configuration status (available, used, active), and delete configurations when no longer needed. View all kiosks in dashboard with status indicators, manage multiple kiosks for large events, and maintain complete control over self-service operations. - For Event Organizers: Kiosk Hardware Integration - Run kiosk app on tablets, dedicated kiosk terminals, touch-screen devices, and standard computers with touch capability. Connect printers (thermal, inkjet, badge printers) directly to kiosk devices, integrate barcode/QR scanners, and support WiFi or ethernet connectivity. Kiosks operate offline with automatic sync when connection restored, ensuring check-in continuity regardless of network status. ### For Attendees - For Attendees: Self-Service Check-In Kiosks - Check in independently using touch-screen kiosks by scanning ticket barcode or entering ticket number. System validates ticket in real-time, displays attendee information (name, ticket type, optional photo), and prints badge immediately if valid. Event-branded interface with organizer logos, colors, and header images creates professional experience. Eliminates queuing at registration desks, provides instant badge issuance, and offers modern self-service experience. - For Attendees: Offline-Capable Kiosks - Kiosks function fully without internet connectivity, storing check-ins locally and automatically syncing when connection restored. No data loss during network outages, continues operation during connectivity issues, and ensures check-in never stops. Seamless experience regardless of network status, with all offline scans synchronized to central system once online. - For Attendees: Signature and Photo Verification - Optional digital signature capture for check-in verification (configurable per kiosk), profile photo display during check-in for VIP recognition or security verification, and integration with gamification (automatic coin awards for self-check-in completion). Signatures stored securely as assets, profile photos retrieved from registration data. ## Access Control App ### For Event Organizers - For Event Organizers: Access Control App for iOS and Android - Free purpose-built mobile app enabling event staff to manage attendee check-in and session access control through QR code badge scanning. Staff scan attendee badges with device camera to validate tickets, confirm identity, detect duplicate scans, and block invalid/invalidated badges. Supports two modes: global check-in (venue entry at event entrances) and session check-in (room-level attendance tracking at session doors). - For Event Organizers: Configuration Key Provisioning - Initialize Access Control app through QR code-based Configuration Key system. Create Configuration Keys in organizer dashboard with "hostess" type for session scanning staff or global check-in variant. Generate unique QR codes that staff scan to link device to specific event, defining role and permissions. Each physical device requires own Configuration Key for security and tracking. Device pulls attendee data, tickets, badges, schedules, and rooms directly from platform. All scanning activity feeds into real-time dashboards for monitoring. - For Event Organizers: Global and Session Check-In Modes - Global check-in mode used at event entrances records who entered venue and when, providing real-time attendance visibility. Session check-in mode activated by selecting specific session room from dropdown, designed for hosts/hostesses at session doors. Configurable time frames (default: scanning activates 10 minutes before session start, available until 10 minutes before session end). Both thresholds adjustable. Session check-in triggers attendee feedback prompts via mobile app. Requires room and content-type session block configured in agenda. # run.events AI-Matchmaking ## AI-Powered Attendee Analysis ### For Event Organizers - For Event Organizers: AI-Powered Attendee Profiling transforms registration data into actionable intelligence for matchmaking and personalization. run.events AI automatically analyzes attendee information to identify buyer roles (Buyer, Seller, Teacher, Learner...), discover interests and topics with confidence scores and trends, and generate professional summaries. This intelligence powers all matchmaking recommendations across attendees, sessions, sponsors, and products. run.events AI enriches profiles with public data such as career history, company details, and organizational intelligence. - For Event Organizers: Visual Attendee Intelligence Diagrams - View comprehensive AI-generated attendee analysis through intuitive dashboards. Dashboards display attendee summaries, buyer roles with explanations, discovered interests with confidence levels and trends, custom tags, purchase intent analysis, engagement scoring, content preferences, event history, and professional career data. Use these insights to identify high-value prospects for sponsors, personalize communications, and understand attendee motivations at scale. ## Attendee-to-Attendee Matchmaking ### For Event Organizers - For Event Organizers: AI-Powered Networking Recommendations boost attendee engagement and satisfaction by intelligently connecting attendees who should meet. run.events analyzes attendee profiles, interests, buyer roles, and professional backgrounds to identify complementary connections—pairing buyers with sellers, connecting attendees with mutual interests, or introducing people with complementary expertise. For each match, AI generates a personalized introduction explaining why these attendees should meet, suggests conversation starters, and provides a relevance score. Organizers can run matchmaking in batch mode processing thousands of attendee pairs in parallel, review and edit recommendations through interactive network diagrams, and deliver matches to attendees via mobile app and Smart Hub. - For Event Organizers: Interactive Matchmaking Network Diagrams - Visualize and manage all matchmaking relationships through interactive network diagrams. Search for any attendee, sponsor, or product and get insights into all their matches radiating from a central node in organized sectors. Review all matchmaking scores and reccomendations before publishing to attendees. - For Event Organizers: Batch Matchmaking Processing with Parallel Execution - Process large events efficiently with parallel batch processing that generates thousands of matches automatically. ### For Attendees - For Attendees: Discover Who You Should Meet - Attendees receive personalized networking recommendations in the run.events mobile app and Smart Hub showing other attendees they should connect with. Recommendations are based on mutual or complementary interests, professional backgrounds, and event roles (buyer/seller). Each recommendation includes an AI-generated introduction explaining why this connection makes sense, a conversation starter to break the ice, and a relevance score. Attendees can review recommendations, reach out via integrated chat, scan badges to connect on-site, and build their professional network before, during, and after the event. GDPR-compliant with full opt-in/opt-out control and EU AI Act transparency. ## Attendee-to-Session Recommendations ### For Event Organizers - For Event Organizers: Personalized Agenda Recommendations increase session attendance and attendee satisfaction by matching attendees with sessions aligned to their interests and professional needs. run.events AI analyzes both attendee profiles and session content to identify the most relevant sessions for each attendee. For each recommendation, AI explains why this session matters to this specific attendee and suggests what questions they might ask or what value they'll gain. Organizers can run cross-event recommendations targeting previous attendees from past events to drive registration for upcoming conferences by showing personalized session highlights. - For Event Organizers: Personalized Schedule Emails with AI Recommendations - Send beautiful, personalized HTML emails to attendees featuring their ideal event schedule. For each attendee, the system automatically selects the best session per time slot based on AI match scores, assembles a complete multi-day agenda with session details, speaker photos, and labels, and includes AI-generated explanations of why each session was recommended. ### For Attendees - For Attendees: AI-Recommended Sessions in Your Pocket - The run.events mobile app and Smart Hub show personalized session recommendations based on attendee interests, registration data, and professional background. Each recommended session includes an explanation of why it's relevant, suggested questions or discussion topics, and a relevance score. Attendees can add recommended sessions to their personal agenda with one tap, see speaker details and session descriptions, and receive push notifications before sessions start. AI-powered recommendations help attendees discover sessions they might otherwise miss and maximize the value they get from attending the event. ## Attendee-to-Sponsor Matchmaking ### For Event Organizers - For Event Organizers: Drive Qualified Booth Traffic with Smart Recommendations - Help sponsors and exhibitors connect with their ideal prospects by recommending relevant booths to each attendee. run.events AI analyzes attendee interests, buyer roles, and professional backgrounds against sponsor offerings, products, and target markets to identify high-value connections. For each match, AI explains why this attendee should visit this sponsor and suggests what to discuss or which products to explore. These recommendations drive qualified traffic to sponsor booths, increase lead quality for exhibitors, and help attendees discover solutions and vendors that matter to them. ### For Attendees - For Attendees: Discover Sponsors and Solutions That Match Your Needs - The run.events mobile app and Smart Hub recommend sponsors and exhibitors based on attendee interests and professional needs. Each recommendation explains why this sponsor is relevant, highlights specific products or services that might interest the attendee, and suggests conversation topics. Attendees can view sponsor details, browse available meeting slots and request one-on-one meetings. AI recommendations help attendees cut through expo hall noise and focus on vendors who can actually help them solve problems or achieve goals. ## Attendee-to-Product Recommendations ### For Event Organizers - For Event Organizers: Product-Level Matchmaking for Targeted Engagement - Go beyond sponsor-level recommendations by matching attendees with specific products and services from exhibitors. run.events AI analyzes product descriptions, features, and target markets against attendee interests and buyer roles to recommend specific solutions. This granular matching helps sponsors showcase their complete product portfolio, enables multi-product exhibitors to drive traffic to different offerings, and gives attendees precise recommendations about which products to request demos for. Track engagement at the product level to measure which offerings generate the most interest. ### For Attendees - For Attendees: Personalized Product Recommendations and Demo Discovery - See specific product recommendations in the run.events mobile app and Smart Hub with AI-generated explanations of why each product matters. Recommendations are based on attendee interests, professional needs, buyer role, and registration data. Each recommendation includes product descriptions, sponsor information, booth locations, and suggestions for what to ask about or which features to explore. Attendees can request product demos, book meetings with product specialists, and save interesting products to review later. Product-level recommendations help attendees cut through vendor marketing and focus on solutions that actually fit their specific needs. ## Sponsor-to-Attendee Buyer Spotting ### For Event Organizers - For Event Organizers: Empower Sponsors with High-Value Prospect Lists - Increase sponsor ROI and satisfaction by identifying high-value attendees for each sponsor automatically. run.events AI analyzes attendee profiles, buyer roles, company information, and interests against sponsor target markets and offerings to spot ideal prospects. Organizers can run buyer spotting campaigns in batch mode, review and refine matches before sharing, and deliver curated prospect lists to sponsors through their self-service dashboard. This value-added service differentiates your event from competitors, justifies premium sponsorship packages, and ensures sponsors achieve their lead generation goals. ### For Sponsors and Exhibitors - For Sponsors and Exhibitors - Self-Service Sponsor Dashboard: Recommended Attendees and Buyer Spotting - Access curated lists of high-value attendee prospects in the self-service sponsor dashboard based on AI analysis of attendee profiles, interests, buyer roles, and professional backgrounds matched against sponsor target markets. Each recommended attendee includes an AI-generated explanation of why they're a good prospect, suggested talking points, contact information, and company details. Sponsors can reach out via integrated chat, send meeting requests, and proactively target the right prospects instead of relying on random booth traffic. ## Matchmaking Visualization and Management ### For Event Organizers - For Event Organizers: Complete Matchmaking Control Center - Manage all matchmaking types through a unified web interface featuring interactive network diagrams. Search across all attendees, sponsors, and products to view and edit any match recommendation. Diagrams display the central entity (attendee, sponsor, or product) with branch nodes showing all matches organized in sectors by type. Edit flyouts for each match type allow organizers to refine AI-generated introductions and conversation starters, adjust relevance scores, and perfect recommendations before publishing to attendees or sponsors. - For Event Organizers: Multi-Dimensional Search and Discovery - Search across all matchmaking entities—attendees, sponsors, and products—from one unified search interface. Results display entity names, photos/logos, companies, and taglines with instant navigation to full matchmaking diagrams for detailed exploration. Filter results by entity type, sort by relevance, and access complete match data with one click. This powerful search capability helps organizers quickly find specific matches, troubleshoot attendee questions about recommendations, and demonstrate matchmaking value to sponsors. ## Privacy and Compliance ### For Event Organizers - For Event Organizers: GDPR and EU AI Act Compliant Matchmaking - run.events matchmaking fully respects attendee privacy and European regulations with transparent, ethical AI practices. Attendees have complete opt-in/opt-out control over AI features and matchmaking participation with one-click toggle in their privacy settings. All AI-powered features include clear disclosure of AI usage and explanations of how recommendations are generated in compliance with the EU AI Act. Privacy settings control which attendee information is visible to other attendees and sponsors (public profile vs. private profile toggle). Complete audit trails track all matchmaking operations, AI analysis, and data access for compliance reporting and transparency. # run.events Smart Hub ## Smart Event Hub ### For Event Organizers - For Event Organizers: Complete Web Presence Platform (Event Hub) for Events and Communities - run.events Smart Hub is a white-label web platform that serves as your event website, community hub, or both, eliminating the need for external web agencies or separate community solutions. Create unlimited Smart Hub sites with custom domains, logos, colors, and complete visual identity. Each Smart Hub site can function as a single-event website with agenda, speakers, and registration, a year-round community for networking and knowledge sharing, or a hybrid combining event information with ongoing community engagement. Deploy standalone event sites in hours without WordPress or custom development, or build lasting communities that extend event value 365 days a year, dramatically increasing attendee lifetime value and reducing future registration costs. ## Event Websites ### For Event Organizers - For Event Organizers: Out-of-the-Box Event Websites with Pre-Built Pages - Bind a Smart Hub site to a specific event to instantly create a professional event website without external developers. Event Integration Pages provide pre-built, ready-to-use pages including Agenda with full session schedules and filtering, Speaker Directory with bios and session links, Sponsor Showcase with logos and booth information, FAQ pages in multiple languages, Registration page with direct ticket purchasing, and AI Assistant chat for attendee support. All pages automatically populate with data from run.events, eliminating duplicate data entry and ensuring information is always synchronized. Configure which pages to display, customize navigation menus, and add your branding—your event website is ready in hours instead of weeks. - For Event Organizers: AI-Powered Custom Pages with run.events Marketing Integration - Create any custom page you can imagine by integrating with run.events AI Site Builder from the Marketing product. Simply describe what you want—"Create a venue page with hotel information, directions, and a map" or "Build a sponsors page with package tiers and benefits"—and the AI generates professional, branded pages instantly. Edit pages through natural conversation with the AI, use the visual drag-and-drop editor for fine control, or write custom HTML/CSS for complete flexibility. All pages automatically match your Smart Hub site branding, support multiple languages with AI-powered translation, and comply with WCAG 2.1 AA accessibility standards. Combine pre-built Event Integration Pages with AI-generated custom pages to create comprehensive event websites that rival expensive custom development at a fraction of the cost and time. ### For Attendees - For Attendees: Complete Event Information in One Beautiful Site - Access everything you need to plan and experience the event from a single, beautifully designed website. Browse the full agenda with session filtering by track, time, room, or speaker, view detailed speaker profiles with bios and session lists, explore sponsor information and booth locations, get answers from the AI-powered event assistant available 24/7, register for the event with seamless ticket purchasing, and find venue information, travel details, and accommodation recommendations. All information is mobile-optimized and accessible across devices, providing a modern attendee experience that rivals major conference websites. ## Communities ### For Event Organizers - For Event Organizers: Year-Round Community Engagement Platform - Transform one-time events into persistent communities where attendees remain engaged between annual editions. Create communities with flexible membership policies including open access, approval-required joining, or invite-only private groups. Assign role-based permissions for administrators who manage all settings, moderators who review content and enforce rules, and members with posting privileges. Link communities to events to display event context and invite attendees automatically, then maintain engagement post-event as session recordings publish as videos, speakers remain accessible in directories, and materials become permanent resources. Events drive community growth while communities drive future event registrations, creating a virtuous cycle of engagement and revenue. ### For Community Members - For Community Members: Professional Networking Hub with Intelligent Suggestions - Discover and connect with peers who share professional interests, complementary expertise, or business synergies. Create rich profiles with bio, job title, company, and expertise areas. View AI-powered suggested connections based on mutual interests, with explanations of why each connection makes sense. Scan badges at events to instantly connect, send direct messages, participate in group conversations, and organize meetings. Build meaningful professional relationships that extend beyond brief conference encounters. - For Community Members: Engaging Feed with Real-Time Updates - Post text discussions, upload images, publish articles, share videos, and react with emojis in a continuously updating stream. View author profiles, timestamps, labels, reaction counts, and comments. Filter by labels, authors, or content types. Real-time notifications show new posts instantly, creating dynamic engagement that encourages regular participation. ## Content and Knowledge Management ### For Event Organizers - For Event Organizers: Article Publishing for Thought Leadership - Publish long-form articles, knowledge resources, and thought leadership content with full support for headings, lists, links, images, and more. Articles include SEO-optimized metadata with custom titles, descriptions, and URL-friendly slugs. Organize content in hierarchical folder structures, label with custom tags, and set publication status as draft, published, or archived. Track article views, engagement metrics, and reader feedback to inform content strategy. - For Event Organizers: Multi-Provider Video Platform with Live Streaming - Publish videos from run.events streaming, YouTube, or StreamYard with thumbnails, duration, descriptions, and labels. Configure as live streams with scheduled start times and real-time chat, or as on-demand recordings. Live streams support viewer chat, emoji reactions, and automatic conversion to recordings. Track view counts, watch time, completion rates, and engagement to understand which content drives value. ### For Members and Attendees - For Members and Attendees: Knowledge Library and Video Content - Access articles and videos organized by folder hierarchy, labels, or AI-Powered search. Articles display with author profiles, publication dates, and reading times. Internal links show rich preview cards. Watch videos with professional players supporting playback controls, chapters, timestamps, and transcripts. Create playlists, bookmark favorites, share content, and comment to discuss. Fully responsive design optimized for all devices. ## AI-Powered Content Moderation ### For Event Organizers - For Event Organizers: Member Administration and Role Management - View all members with join dates, activity levels, posting history, and engagement metrics. Assign role-based permissions for administrators who manage settings, moderators who review content, and members with posting privileges. Control membership approval workflows, send targeted communications filtered by role or activity, and track member lifecycle to understand retention patterns and disengagement risks. - For Event Organizers: AI-Powered Content Moderation - AI automatically flags posts containing inappropriate language, policy violations, or spam, routing flagged items to moderator queues. Image moderation analyzes photos for policy compliance using computer vision. Moderators review flagged content, approve posts, delete violations with soft-delete audit trails, or edit problematic sections. Customizable community rules set expectations, and moderation dashboards show pending reviews and flagged content trends for scaling quality efficiently. ## Support Agent ### For Members and Attendees - For Event Organizers: Intelligent Assistant for Automated Support - Deploy an AI assistant that answers attendee and member questions using event FAQs, knowledge base, and historical Q&A patterns. The assistant provides instant 24/7 responses with relevant answers, resource links, and suggestions, dramatically reducing support workload while improving satisfaction. Train the assistant with Q&A pairs and knowledge documents, and review interactions to improve accuracy. The assistant operates with clear AI disclosure per EU AI Act requirements and escalates complex questions to human support. Analytics show successful resolutions, escalation patterns, and knowledge gaps. ## Matchmaking ### For Members and Attendees - For Members and Attendees: AI-Powered Recommendations - Receive connection recommendations based on mutual interests, complementary backgrounds, or shared event attendance, with AI-generated explanations and conversation starters. Content recommendations surface articles and videos aligned with your interests and activity. All AI features include one-click opt-in/opt-out controls, complete transparency about recommendation generation per EU AI Act requirements, and granular privacy controls. # run.events Online and Hybrid Events ## Event Configuration ### For Event Organizers - For Event Organizers: Flexible Online and Hybrid Session Configuration - Transform any session into an online or hybrid experience by marking sessions or entire rooms as online with configurable streaming options. Individual sessions can have dedicated streams with independent streaming URLs and settings, perfect for keynotes or premium content requiring separate broadcast quality. Alternatively, entire rooms can be designated as online rooms where all sessions share unified streaming settings, ideal for multi-session tracks that maintain consistent broadcast infrastructure throughout the day. Hybrid sessions support both in-person and remote attendees simultaneously, with physical room assignments for on-site participants and streaming URLs for virtual viewers, maximizing attendance flexibility and event reach. ## Streaming Administration ### For Event Organizers - For Event Organizers: Professional Live Streaming - Manage live streaming directly from Smart Hub through integrated cloud encoding, eliminating external platforms. Configure streams with six encoding profiles from 360p mobile to 4K Ultra HD. The admin interface auto-generates RTMP URLs and stream keys for broadcast software like OBS or StreamYard. Visual dashboards show real-time stream status, playback URLs, and encoding settings, with streams progressing through clear states from configuration to live broadcasting to cleanup. - For Event Organizers: Room-Level and Session-Level Streaming Control - Choose room-level streaming where one stream serves all sessions in a room, or session-level streaming with independent configurations per session. Room streams maintain viewer continuity for back-to-back sessions, while session streams provide flexibility for different quality levels or separate setups. Configure, start, pause, and stop streams through admin controls with automatic HLS URL generation. Streams remain private during testing, becoming visible only when organizers publish them. ## Viewer Experience ### For Attendees - For Attendees: Seamless Live Session Viewing in Smart Hub and Mobile App - Watch live and hybrid sessions directly in Smart Hub event websites and mobile app without external platforms. Browse the agenda, click sessions to view detail pages, and watch embedded live video when broadcasting. Session pages display professional video players with HLS streaming for smooth playback across desktop, tablet, and mobile. Sessions clearly indicate format—in-person only, online only, or hybrid—helping attendees plan participation and access content their preferred way. ## Hybrid Event Capabilities ### For Event Organizers - For Event Organizers: Unified Management of In-Person and Virtual Attendees - Run hybrid events where physical and remote attendees experience the same content through unified management. Sell tickets for in-person and virtual attendance with different pricing, track check-ins separately for physical and online participants, and provide appropriate access for each mode. Physical attendees receive badges and venue access, while virtual attendees get streaming access through Smart Hub or mobile apps. Session tracking captures both physical check-ins and online viewing for complete analytics. Post-event, recordings remain accessible in the same Smart Hub pages, creating a permanent content library. ### For Attendees - For Attendees: Flexible Attendance Options for Every Schedule - Register for in-person attendance to network face-to-face, or choose virtual attendance to participate from anywhere without travel costs. Mix attendance modes throughout multi-day events by attending keynotes virtually while joining specific sessions in person. Watch sessions live or access recordings on-demand from your event hub in Smart Hub. Session pages show clear format indicators—in-person only, online only, or hybrid—enabling informed decisions about attendance priorities. # run.events Intelligence > **run.events Intelligence is the platform's newest product, currently in early access and rolling out to organizers.** It turns the data your events already generate into answers you can act on — in plain language, looking both backward at how your events performed and forward at where they're headed. There is no dashboard to learn, no report to configure, and no query to build: you simply ask. ## Ask Your Events Anything ### For Event Organizers - For Event Organizers: Conversational Analytics in Plain Language - Talk to run.events Intelligence the way you'd ask a sharp colleague who happens to know every figure of every event you've ever run. Ask questions like "How are we pacing versus last year at this point?", "Which ticket type is selling slower than it should be?", or "Where are most of this year's registrations coming from?" and get an answer back in seconds, drawn straight from your real records and rendered as a clean chart with a plain-language explanation beside it. If you know how to use ChatGPT, you know how to use run.events Intelligence: there is no dashboard to learn, no report to configure, and no query language to master. The assistant handles follow-up questions in context, suggests starter questions to get you going, lets you switch any answer between chart and table views, copy or regenerate responses, and export the underlying data to Excel or CSV for deeper analysis and stakeholder reporting. The questions you'd normally park for "I'll pull that and get back to you tomorrow" you now ask in the meeting and move on with the answer, turning yourself from the person who gathers the numbers into the person who acts on them. - For Event Organizers: Curated Dashboards with AI-Written Narration - Alongside the open-ended chat, run.events Intelligence provides ready-made dashboard cards covering the metrics that matter most—ticket sales, revenue, average price, unique attendees, and refund rates, broken down by country, channel, ticket type, category, industry, or time period—each rendered as a visualization you can open with a single click. Every dashboard is accompanied by AI-generated narration that reads your numbers and describes, in plain language, what is actually happening: which segments are rising, which are slipping, and how this compares to where you were before. The narration is grounded in an automatically-assembled brief about your specific event—its dates, capacity, ticket lineup, sell-through, and prior-edition context—so the commentary is always specific to your event rather than generic. The result is an analytics surface that not only shows you the chart but tells you what it means. - For Event Organizers: Understand Who's Really in the Room — and Who's Drifting Away - Filling the room once is good business; filling it with the same people year after year is how events actually grow. run.events Intelligence lets you decode the composition of your audience—returning attendees versus first-timers, with breakdowns by industry, role, and seniority—and, crucially, compare that composition across editions to see how your audience is shifting over time. Surface the signals that hide inside headline totals: a healthy first-timer count can mask a quiet exodus of your most loyal, long-time attendees, and run.events Intelligence brings that drift to the surface while there's still time to act. Spot which industries and roles are rising and which are fading, identify the segments most at risk of not returning, and turn that insight into targeted re-engagement instead of a generic blast reminder, so the leaky bucket becomes a sealed one and growth compounds edition over edition. ## AI-Powered Attendance Forecasting ### For Event Organizers - For Event Organizers: Know Your Number Before the Doors Open - Ask the one question that has never had a good answer before—"At this rate, where do we land on the day, and how confident are you?"—and run.events Intelligence answers it. The AI learns from how your own comparable past editions actually sold, day by day, at the same distance from their doors, and projects your most-likely final attendance for an upcoming event weeks before it happens. The answer is never a fortune-teller's single number: it's an honest most-likely figure with a confidence range around it ("on current pace you finish around here, and almost certainly between here and here"), visualized as a complete sell-through trajectory with a confidence band across the days remaining until your event. And it knows its own limits—when there isn't enough comparable history to forecast responsibly, it tells you so rather than inventing a number you can't trust. This is foresight, not fortune-telling: a defensible figure you can take to the board. - For Event Organizers: Forecasts That Explain Themselves - A forecast you can't interrogate is just another number to take on faith, so every forecast in run.events Intelligence explains itself on demand. Ask the assistant to explain the projection and it walks you through exactly how it got there—which of your past editions it compared against, where this event currently sits on its sell-through curve, how much of the typical selling window has elapsed, and how that translates into the projected finish. You can even click any individual point on the forecast trajectory to ask "why this number, on this day?" and get a grounded, plain-language explanation for that specific moment. As real sales arrive, the forecast updates and its confidence range tightens—wide early in the campaign, narrowing toward near-certainty as the event approaches—so you always understand not just what the forecast says, but why, and how sure it is. - For Event Organizers: Early Warning When Your Pace Slips - The painful surprise in events is the soft year you discover with three weeks left, too late for anything except panic. run.events Intelligence is built to catch that early. By continuously comparing how this year is selling against how your successful past editions sold at the same point, it surfaces an at-risk pace weeks before you'd otherwise notice—while there's still real time to add a marketing push, revisit the pricing on a slow-moving tier, or lean on the channels that are converting. Your events stop surprising you: the bad year becomes a problem you see coming and manage, instead of a number you discover on the night. Forecastable revenue is manageable revenue. ## Cross-Event Benchmarking ### For Event Organizers - For Event Organizers: Benchmark Against "Events Like Yours" - Even before you have years of your own history to compare against, run.events Intelligence gives you a meaningful frame of reference by benchmarking your event against comparable events on the platform. It matches on structural characteristics—event category, geography, capacity band, price tier, and duration—and progressively broadens the comparison set until it finds enough similar events to produce a trustworthy benchmark, so first-time and niche events still get a useful "events like yours" read rather than a blank screen. The benchmark is privacy-safe by construction: it is built exclusively from anonymized, aggregate figures, and no other organizer's event is ever identifiable, named, or exposed in any answer. This means a brand-new organizer gets a credible sense of where they stand from their very first event, while a seasoned one gets external context to complement their own history. ## Automatic Cross-Edition History Reconciliation ### For Event Organizers - For Event Organizers: Untangle Years of Event History Automatically - You cannot compare across your own events until someone untangles them, and run.events Intelligence does that untangling for you instead of leaving it as your afternoon's homework. Across editions, the same things drift: last year's "Early Bird" is this year's "Super Saver" and next year's "Advance"; an event gets recorded under a slightly different name each year; registration fields and their values change over time. run.events Intelligence uses AI to recognize these as the same thing playing the same role—lining up your editions into a single comparable series, matching ticket types to their canonical equivalents, and aligning custom registration fields and their values across years. Each suggested match comes with a confidence score, and exact matches are recognized automatically. This is the quiet, unglamorous work that makes everything else possible: clean, comparable history that powers accurate cross-edition analytics, forecasting, and benchmarking, produced for you rather than by you. - For Event Organizers: Review and Confirm with a Click - run.events Intelligence proposes; you approve—the AI never silently rewrites your history. Every suggested match lands in a review workspace where you confirm with a click, and once confirmed, that part of your history is clean from then on. The workspace is built for speed: drag and drop to move a ticket type or field into the right group, split a group that was merged too aggressively, reject a match that doesn't belong, or bulk-apply all the high-confidence suggestions at once. Only matches you've confirmed feed your analytics, so your reports always reflect groupings you actually trust—and the review is an invitation, never a gate: your day-to-day answers keep working while you tidy the history at your own pace. ## Multilingual Intelligence ### For Event Organizers - For Event Organizers: Ask and Answer in Your Language - Today's events are global, and so is run.events Intelligence. Ask your questions in your own language and get answers—charts, narration, and forecast explanations—back in the same language, so the entire conversational analytics experience works for international teams without anyone switching to English. The multilingual capability spans both the assistant's understanding of your questions and the plain-language explanations it writes back, making the platform's intelligence equally accessible to a German-speaking finance lead, a French-speaking marketing manager, and an English-speaking event director working on the same event. ## Trust, Privacy, and Governance ### For Event Organizers - For Event Organizers: Answers Grounded in Your Real Numbers — Built Not to Make Things Up - The fear people carry over from consumer chatbots—that AI "makes things up"—is exactly the thing run.events Intelligence is engineered not to do. When you ask how a ticket type sold, the figure comes out of your actual records: it is retrieved, not guessed, and the system is wired so that the numbers it states are numbers it looked up. The AI's job is to explain and narrate; the numbers always come from your data. And the forecast is honest about its own confidence—it gives you a range rather than false precision, and tells you when it doesn't have enough history to answer responsibly instead of inventing something. A tool that knows what it doesn't know is a tool you can rely on, and run.events Intelligence was engineered for scrutiny, not to dodge it. - For Event Organizers: Your Data Is Yours Alone — EU-Sovereign and Compliant - run.events Intelligence only ever sees and speaks about your events. One organizer's numbers are walled off from every other organizer's at the deepest level of the system—there is no shared pool, no leakage, and no "learning from everyone": your history works for you and stays with you, and your data is never used to train foundation models. Built on the platform's EU-hosted, EU-sovereign AI infrastructure, run.events Intelligence carries the same governance posture as the rest of run.events: one-click opt-in/opt-out control over AI features, full EU AI Act transparency about how every answer and recommendation is generated, GDPR-native data subject rights, and complete audit trails of all AI operations and data access for compliance reporting. The two questions every board and security team asks—"can it be wrong without telling us?" and "is our data safe?"—both have clean, confident answers. --- ### Digital Signage - Setup and Configuration Guide > Step-by-step instructions to configure real-time digital displays for event sessions in run.events, including URLs, slugs, and room GUIDs. **Published:** June 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/digital-signage-setup-and-configuration-guide **Digital Signage — Setup and Configuration Guide** Digital Signage in run.events is a lightweight, standalone web page designed **exclusively for displaying real‑time event information**. It is typically used on hallway screens, room displays, or digital totems to show the **current session**, **upcoming sessions**, or the **remaining agenda for the day**. Its purpose is to ensure attendees always see up‑to‑date information without requiring access to the mobile app or event website. Digital Signage updates automatically at key agenda moments, making it ideal for venues where information must stay accurate and visible at all times. **What Digital Signage Shows** Digital Signage pages pull live data from your event and display: - **Agenda screens** — show all remaining sessions for the current day. - **Room screens** — show the current session in a specific room, including: - Session title - Speaker(s) - Start Time - QR code (if Self Check‑in is enabled) - Two next sessions with title and Speaker name All data is dynamic. When a session ends, it disappears from the list; Automatically showing the next session before it even starts.  **What You Need to Set Up Digital Signage** To activate Digital Signage, you must collect three elements: - **Event Slug** - **Room Guid** - **Digital Signage URLs** (Agenda + Room Display) **Where to Find the Required Information** **Event Slug** You can find the Event Slug in two places: - In the URL of your event  ![d7f1604d4f4d88ce0413308fc9bcf3bb](https://pages.runevents.net/organizer-multimedia/226/bea1b2f7-67e4-4731-8e38-bb81481a1e7b) - By navigating to: **Settings → Widgets and Links**  ![10beb389a067c17cf123d1aa470ff291](https://pages.runevents.net/organizer-multimedia/226/03f2b75f-72ec-4ca5-bfa7-8417960ba061) **Room Guid** To obtain the Room Guid: - Go to **Content and Speakers → Room Management** - Select a room - A flyout opens showing the **Room Guid** - Copy it — this Guid is required for that room’s Digital Signage URL  ![38d7be9265a0b2bd7f6359ffc6946f19](https://pages.runevents.net/organizer-multimedia/226/74107e40-e690-4483-94fe-5539aa6b0c99) **Digital Signage URLs** **Agenda Screen** Displays all remaining sessions for the day. Code [https://screen.runevents.io/pages/agenda.html?Even...](https://screen.runevents.io/pages/agenda.html?EventSlug=YOUR_EVENT_SLUG) **Room Screen** Displays the current session in a specific room. Code [https://screen.runevents.io/pages/sessionByRoom.ht...](https://screen.runevents.io/pages/sessionByRoom.html?EventSlug=YOUR_EVENT_SLUG&roomGuid=YOUR_ROOM_GUID) **Behaviour and Update Rules** Digital Signage updates automatically at: - Session **start** - Session **end** - Moments defined by **Self Check**‑**in allowed before start/end** - **Every 5 minutes** You may also refresh the page manually if needed. Additional notes: - Non‑content sessions are not shown - Room name changes do **not** affect functionality - Long session or room names may be truncated - Both **horizontal and vertical** screens are supported - Background colors follow your event’s **Primary** and **Secondary** colors - Speaker label colors are also applied Digital Signage provides a simple, reliable way to display real‑time session information throughout your venue. Once configured with the Event Slug, Room Guid, and the correct URLs, it updates automatically and requires no further maintenance during the event.  ![0c14e40f4174dd242e8d5a7553461bb4](https://pages.runevents.net/organizer-multimedia/226/7ae262c0-a681-4bdf-badc-084e78d76b43)  ![01eccd18dfc621355c1726799b881f6b](https://pages.runevents.net/organizer-multimedia/226/75d3be1a-cd76-4c74-9d22-5769c0674667) --- ### Sponsorship dashboard: Leads > Learn how to access, review, and export leads collected via QR code scanning in the Sponsorship Dashboard for post-event follow-up. **Published:** June 15, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-leads **Sponsorship dashboard: Leads** If you, as a Sponsor, have been using the **Lead Retrieval** feature to capture attendee data at events through badge QR code scanning, the **Sponsorship Dashboard** provides a structured and centralized overview of all collected leads. This allows you to review captured information, qualify prospects, and prepare an effective post‑event follow‑up strategy. After the event, you can also export all leads for further processing. **Export leads after the event** You can export all scanned leads directly from your Sponsorship Dashboard. - Go to the **Sponsorship Dashboard**: https://my.runevents.net/sponsor - Click on **Leads** in the left‑side menu.  ![14cfc7347b64bed5b14dce00dad970a3](https://pages.runevents.net/organizer-multimedia/226/2b75e45c-fb4f-43ee-afa7-51159a3d3571) - Review your leads — you can view details, edit notes, apply labels, or adjust ratings. ![5a2b7de99d1823d65c372b6f911b744f](https://pages.runevents.net/organizer-multimedia/226/2be7d233-0b1e-49fd-8ebb-5af4e9310561) - Click **Export all leads** to download your complete lead list in Excel format.  ![dc9cf35c09fd4adb9f01c5ed3cc4d1c7](https://pages.runevents.net/organizer-multimedia/226/489f97d4-4ab2-4004-b327-3c5afa3f1ccb) **Information Shared with Sponsors via Lead Scanning and Lead Retrieval** The following **mandatory system fields** are always shared with sponsors when scanning attendee badges: - **First name** - **Last name** - **Email address** - **Country** Additional information may also be shared, depending on what the event organizer has configured and what the attendee provided during registration. This may include: - **Company** - **Job role** - **Attendee interests** - Other custom registration fields These optional fields are visible only if they were predefined by the organizer and completed by the attendee. --- ### Sending Badges to Attendees When Print-at-Home Is Enabled > Learn how to resend badges in PDF format to attendees when Print-at-Home is enabled, ensuring they always have access to their printable badge. **Published:** June 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sending-badges-to-attendees-when-printathome-is-enabled **Sending Badges to Attendees When Print‑at‑Home Is Enabled** When **Print‑at‑Home** is enabled for your event, attendees can download and print their badges directly from their **Attendee Dashboard**. However, there may be situations where attendees cannot locate the badge, are unsure how to download it, or simply need the badge re‑sent. As an Organizer, you can easily send badges in **PDF format** directly from the admin panel. Learn more: - [Print-at-Home Badging | Badges and Check-In | run.events](https://community.run.events/knowledge-base/article/print-at-home-badging) - [Printing Badges at Home | For Event Attendees | run.events](https://community.run.events/knowledge-base/article/printing-badges-at-home) **Badges Sending** To send badges to one or multiple attendees, follow the steps below: - Navigate to your event. - Go to **Tickets & Attendees** → **Tickets**.  ![64eb74f2d42406684a1f8b28505a9e50](https://pages.runevents.net/organizer-multimedia/226/5f27f393-8f9f-4845-b703-c27a0e9ac7da)  ![c39455ebaec887f4a02d733b629a838b](https://pages.runevents.net/organizer-multimedia/226/67c9e9ed-7edf-4e83-9536-b2abbdbaa10b) - Use the **Search** function to filter and locate your target attendees who need their badges re‑sent.  ![17e7b9c138af292082a49c6ca2c18200](https://pages.runevents.net/organizer-multimedia/226/638f6f03-35d8-4b0d-8d7d-b60b333e215e) - Select the attendees by marking the **checkboxes** next to their names. - Once at least one attendee is selected, the **Send Badge** button becomes visible.  ![b2f70a69ab6fce48df1f143695176825](https://pages.runevents.net/organizer-multimedia/226/bb4ed27f-5c39-484b-9890-dcb34442312f) - Click **Send Badge** and confirm the action.  ![992f069edf79184a7c717997d0d6a7c1](https://pages.runevents.net/organizer-multimedia/226/778e151b-1136-4929-a1b5-166996c86ca1) After confirmation, all attendees who have **assigned tickets** will receive their badge in **PDF format** at the **email address they used during checkout or online registration**. This ensures they always have access to a printable version of their badge, even if they cannot retrieve it from their dashboard. **![19beeb76b960665a06016b130a0e8d1c](https://pages.runevents.net/organizer-multimedia/226/8e9b83ac-a74a-4cb4-a89c-b531d0e29892)** **Viewing Badge Delivery Status** In your **Ticket** view, you can easily check which attendees have already received their badge in PDF form. This helps you confirm successful delivery and identify attendees who may still need assistance.  ![d0803db6d0aefa2fe72cd63039293163](https://pages.runevents.net/organizer-multimedia/226/911107d0-3e9b-4cd3-80bf-725f66734867) **Additional Badge Actions** If you need to take further steps—such as **invalidating badges**, re‑issuing them, or managing badge‑related issues—you can find detailed guidance here: [Support desk - Invalidating and reissuing attendee badges | Badges and Check-In | run.events](https://community.run.events/knowledge-base/article/invalidating-and-reissuing-attendee-badges) --- ### Re-Sending Tickets to Attendees > Learn how to resend tickets to attendees directly from the admin panel if they lost or never received their original ticket email. **Published:** June 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/resending-tickets-to-attendees **Re** **‑Sending Tickets to Attendees** There are situations where attendees may need their tickets re‑sent—for example, if they misplaced the original email, cannot locate their ticket, or never received it due to inbox filtering. As an Organizer, you can easily resend tickets directly from the admin panel. **Ticket Sending** To resend tickets to one or multiple attendees, follow the steps below: - Navigate to your event. - Go to **Tickets & Attendees** → **Tickets**.  ![8e7165eedb03da32a9b9a6d03a79fd90](https://pages.runevents.net/organizer-multimedia/226/2502b738-0336-40d1-afce-5166c99420db)  ![5ecb2342351f18213fd34c0d50c41fb7](https://pages.runevents.net/organizer-multimedia/226/32ec60ff-df43-4b95-8470-75ffc6ceaf85) - Use the **Search** function to filter and locate your target attendees.  ![e99d6aeba19a4ab168ab08d2f5efb7ae](https://pages.runevents.net/organizer-multimedia/226/a4151076-c68a-4114-975b-da67dee4c0ba) - Select the attendees by marking the **checkboxes** next to their names. - Once at least one attendee is selected, the **Send Ticket** option becomes visible.  ![39eff117ae061bd3f2381257e4e7237c](https://pages.runevents.net/organizer-multimedia/226/f8f7efb7-25e5-41d0-be05-01618757a9b6) - Click **Send Ticket** and confirm the action.  ![db6338fb49a6d52030ac3ab280979c97](https://pages.runevents.net/organizer-multimedia/226/ab85b85b-8ca0-43a8-b22d-b0f08ff596a8) After confirmation, all attendees who have **assigned tickets** will receive their ticket again at the **email address used during checkout or online registration**.  ![8ccdb2a076a389e8fe40a310068af8eb](https://pages.runevents.net/organizer-multimedia/226/41d97e4e-a18b-4db8-8270-9e1a0e48a830) --- ### Configuration settings for Side events, Booth events and Gamification > Learn how to enable and configure Side events, Booth events and Gamification in run.events for enhanced attendee engagement and sponsor visibility. **Published:** June 10, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/configuration-settings-for-side-events-booth-events-and-gamification **Configuration settings for Side events, Booth events and Gamification** The run.events platform allows organizers to enhance attendee engagement by enabling three key interactive features: Attendee Side Events, Sponsor Booth Events, and Gamification. These settings can be activated at the event level to support networking, sponsor visibility, and attendee participation. **Attendee Side Events** **Attendee Side Events** allow participants to organise small onsite activities that enhance networking, spark conversations, and create meaningful interactions throughout the conference. These activities appear in the mobile app under the Social tab and are fully attendee‑driven. Learn more: [Attendee Side Events Mobile App Experience | Mobile App | run.events](https://community.run.events/knowledge-base/article/attendee-side-events-mobile-app-experience) **Sponsor Booth events** **Sponsor Booth Events** enable sponsors to organise their own mini‑events directly from their Sponsorship Dashboard. These may include product demos, presentations, meet‑and‑greets, prize drawings, or other activities designed to attract attendees to their booth. Sponsors can host these activities at their booth or any other designated location to drive engagement and create meaningful interactions. Learn more: [Sponsorship Dashboard: Booth Events | For Event Sponsors | run.events](https://community.run.events/knowledge-base/article/sponsorship-dashboard-booth-events) [Sponsor Booth Events Mobile App Experience | Mobile App | run.events](https://community.run.events/knowledge-base/article/sponsor-booth-events-mobile-app-experience) **Gamification** The Gamification feature introduces a fun, competitive layer to your event. Attendees can earn coins by completing various activities, and later use these coins to “purchase” rewards. Rewards may include prizes provided by sponsors, encouraging deeper participation and sponsor visibility. Learn more: [Gamification | run.events](https://community.run.events/knowledge-base/articles/Gamification) **How to activate Side events, Booth events and Gamification** If you want to enable these engagement features for your event, you can activate them through the event’s configuration settings. **Steps to Activate** - Navigate to your event. - Go to **Settings**.  ![d4512e053467ae9696a523cc8d29396b](https://pages.runevents.net/organizer-multimedia/226/e099559b-31fa-4118-be23-6f251377660a) - Open **Configuration Settings**.  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/1559cb3d-3d6e-452f-a811-e3b32458aab6) - Enable the following options: - **Use Gamification** - **Allow booth events** - **Allow side events**  ![a0ce94140bccfa46920f7be5d4f49f6f](https://pages.runevents.net/organizer-multimedia/226/f59bb521-ddfd-4160-bb4b-455e15c65038) - Click **Save** to apply the changes. Once enabled, these features become available across the platform and will be reflected in the mobile app immediately. --- ### Managing Sponsor Booth Events > Learn how to create, manage, and delete sponsor booth events from the admin panel and mobile app to boost attendee engagement. **Published:** June 10, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/managing-sponsor-booth-events **Managing Sponsor Booth Events (for Organizers)** Sponsor Booth Events allow sponsors to create and manage their own mini‑events directly from their **Sponsorship Dashboard**. These activities help sponsors attract attendees, showcase products, and increase booth engagement throughout the event. Learn more: [Sponsorship Dashboard: Booth Events | For Event Sponsors | run.events](https://community.run.events/knowledge-base/article/sponsorship-dashboard-booth-events) Booth Events can include product demos, presentations, meet‑and‑greets, prize drawings, or any other activity designed to drive traffic to the sponsor’s booth. **Visibility in the Mobile App** Booth Events appear in the mobile app under the **Connect** button/label inside the **Social** tab. This placement ensures attendees can easily discover, join, and engage with sponsor‑hosted activities. Learn more: [Sponsor Booth Events Mobile App Experience | Mobile App | run.events](https://community.run.events/knowledge-base/article/sponsor-booth-events-mobile-app-experience) **Booth Events Tab in the Admin Panel** To access and manage Booth Events from the admin side: Go to: Sponsor → Sponsorships → Select a Sponsor → **Booth Events** tab The **Booth Events** tab displays all Booth Events created by the sponsor through their Sponsorship Dashboard. Each event includes a summary of key details: - **Event Name** — The title of the booth event. - **Description** — A short explanation of what the event is about. - **Start Date** — The date when the booth event begins. - **End Date** — The date when the booth event ends. - **Timing** — The exact time or time range for the activity. - **Location** — Where the booth event will take place (e.g., “Booth #14”, “Expo Hall A”). - **Registered Attendees & Availability** — Shows the number of registered attendees and a participation limit. - **Prize Name** — Visible if the sponsor enabled the Prize Drawing option.  ![7d12bab4364cc305cdee54efb2e8f787](https://pages.runevents.net/organizer-multimedia/226/0a50d0ac-cd4e-4eb5-844b-38681eb3fe0b) **Deleting a Booth Event** From the Booth Events tab, administrators can delete a Booth Event if necessary. This action removes the event from both the Sponsorship Dashboard and the mobile app.  ![081c25ab2e76f9173c03450050c2ba44](https://pages.runevents.net/organizer-multimedia/226/ffc5be63-20a1-4304-b2e9-b0bd61588f48) **Turning Sponsor Booth Events On or Off** The run.events platform allows event organizers to globally enable or disable Booth Events. Go to: Settings → Configuration Settings → **Allow booth events** When this setting is turned **on**, sponsors can create Booth Events in their Sponsorship Dashboard, and attendees will see them in the mobile app. When turned **off**, the feature is disabled across the platform, and the mobile app will reflect the change.  ![5d8b80c6047a713da0d7f10eac7ab030](https://pages.runevents.net/organizer-multimedia/226/e31a6f74-66a5-4769-b9cc-9bda6ac4a03f)  ![ea4e96545156db5961d20f9864ac2fe5](https://pages.runevents.net/organizer-multimedia/226/cee6db1c-f4b7-4b83-b322-dc79b1e97cec)  ![5255cfe27e5387a0620d7fabf9480436](https://pages.runevents.net/organizer-multimedia/226/6917d874-a935-49c3-a0ea-ea58fae716c3) --- ### Communication with Speakers > Learn how to notify speakers in bulk about session acceptance or rejection using Content Organizer, including email templates and public notes for personalized feedback. **Published:** June 4, 2026 **Author:** Amna Hadziabdic **URL:** https://community.run.events/a/speaker-communication **Content Organizer - Bulk Speaker Communication** Content Organizer provides bulk speaker communication, allowing you to send acceptance or rejection notifications for presentation submissions. You can notify speakers in several different ways. One of them is to go to: 1. Content and speakers -> content manager, select a session, 2. Go to the tab edit and scroll down and you will notice the checkboxes: is informed and is confirmed. 3. Check them and the speaker will be automatically notified about the change in the status of his session. ![5ef9e4cbf12e50ec79526da53dabac46](https://pages.runevents.net/organizer-multimedia/226/83510c37-2f02-4c2b-84fe-50299ecee9ab) If you choose the '**Inform Speaker**' option in the bucket menu, this will automatically notify all uninformed speakers from that bucket (this option is available for buckets with status 'Accepted' and 'Declined').  ![5ca68150c4943502c560fb133ab03443](https://pages.runevents.net/organizer-multimedia/226/529d9195-b8af-40c7-aae8-d3938cb32156) **Contacting Speakers via email** 1. Go to content and speakers -> content manager 2. Click on the three dots on the bucket and select send email to speakers. ![f20325a88ba4e272605c2f36020d5937](https://pages.runevents.net/organizer-multimedia/226/ee438864-8dfe-4993-afc5-56fdfe26e275) ![e54ff0a121b07674f852fff4c7e56cf1](https://pages.runevents.net/organizer-multimedia/226/1cbcb6b8-6758-47eb-85b8-db927cd19024) You can do the same from the Speaker Management section. Use the search to find the speakers you want, select them, and click "Send email" to write your message. ![Interface screenshot displaying speaker management status for two individuals in evaluation phase, showing names, email addresses, company affiliations, and labels. Email notification button indicates pending correspondence for speakers.](https://pages.runevents.net/organizer-multimedia/226/1f1f4bf5-1ece-4e2b-a876-70c660a5025e) **Public Note Field – Purpose and Usage** The **Content Team** can add a public note for each session decision (accepted or not accepted). Example: *“It was not accepted because the topic was misaligned with the event focus.”* ![A screenshot of a chat AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/ac646b58-84b8-4ca6-bea0-55d93c8ba3b9) When informing speakers of the decision (via the **“Inform Speakers”** action), you can choose to **Include Public Note**. If selected, the note will be added to the email sent to each speaker, providing a personalized explanation for the decision. Public note must be set for each session separately. ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/c94c3080-8742-470f-8d8e-58d7e864e635) Email example that Speaker receives: ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/cc396792-db33-4989-b848-ddabae9ae276) **How to Test Emails as an Organizer** **Create a Test Bucket** - Go to Content Organizer - Click "Create New Bucket" - Name it clearly (e.g., "TEST - Speaker Notifications 2024") **Add test data** - Use your own email and colleague emails - Include both accepted and rejected scenarios **Send test** - Check emails are received correctly --- ### run.events Smart Hub - Menu Management - Folders > Learn how to create, organize and manage folders in run.events Smart Hub to streamline your content structure and improve navigation. **Published:** May 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-folders **Folders** The Folders section allows you to organize all documents and assets used throughout your run.events Smart Hub setup. When you click on the Folders tab, a workspace opens where you can create, manage, and structure your folders for better content organization. **Create a New Folder** To create a new folder: - Click the **+ Add Folder** button.  ![b8507a1c275856dcb14f14637a70d8be](https://pages.runevents.net/organizer-multimedia/226/12c31626-ea0c-4e71-ae07-bb001b119382) - A flyout window will appear where you can configure the folder settings. - Define the following fields: **Folder Settings** - **Folder Name** - The display name of the folder. - **Folder Path (Slug)** - A URL‑friendly path segment. This is auto‑generated from the folder name but can be edited if needed. - **Parent Folder -** Select an existing folder if you want to nest this folder under another. - **Icon** - Add a Font Awesome icon class (e.g., fas fa-graduation-cap) to visually represent the folder. - **Image** - An optional image that will be displayed on the folder card. - **Color** - Choose a color for the folder’s label badge.  ![72c9e56b378276be5942e88d19523ea9](https://pages.runevents.net/organizer-multimedia/226/48944924-e85a-4a7a-bbb5-607949614bbc) **Search Through Folders** The Search function within the Folders section allows you to quickly navigate and locate folders based on different attributes. This makes it easier to understand what each folder contains and how it is structured. You can view folders by: - Path – The folder’s URL‑friendly slug - Color – The label color assigned to the folder - Icon – The Font Awesome icon associated with the folder - Articles – Folders containing article content - Videos – Folders containing video content - Pages – Folders containing pages These indicators help you immediately understand what type of content each folder includes, improving navigation and organization across your run.events Smart Hub setup.  ![56a39fa94286ac4c055ccdd42aeabd0f](https://pages.runevents.net/organizer-multimedia/226/6da4b922-8395-4328-9bb8-ed0e1523bc7a) --- ### run.events Smart Hub - Menu Management - Menus > Learn how to create, customize, and manage navigation menus in the run.events Smart Hub to control user navigation and improve community experience. **Published:** May 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-menus **Menus** By default, the run.events Smart Hub automatically generates a navigation menu based on all published pages. Administrators can replace this default menu with one or more fully customized menus to better control the navigation experience. **Menu Features** - **Create custom menus** - Build named menus that include any combination of pages, articles, videos, or other content items. - **Customizable menu items** – For each menu item, different custom attributes such as an icon, an optional description and a custom label can be defined. **Drag and drop ordering** - Menu items can be rearranged easily by dragging and dropping them into the desired order. - **Single level menus** - Currently, menus support only one level (no nested or multilevel submenus). **New Menu** The New Menu section allows you to create a new navigation menu for your community. This is useful when you want to customize how users navigate through your run.events Smart Hub pages.  ![de151f45b8b6794ee9c24b01132bdbe5](https://pages.runevents.net/organizer-multimedia/226/e2655252-55f3-4004-986a-460b5ae31b4a) **Menu Settings** When creating a new menu, you will configure the following options: - **Menu Name** - The display name of the navigation menu. - **Language** - Assign the menu to a specific language. This ensures users see the correct menu based on their language settings. - **Mobile Menu** - Enable this option if you want this menu to serve as the mobile navigation menu for the selected language.  ![6b48e309e22fa81b961936ad1e780e27](https://pages.runevents.net/organizer-multimedia/226/38e80004-a747-460a-810e-15e78fa6a19c) **Add Menu Item** After creating a menu, you can begin adding Menu Items to build your community’s navigation structure. **How to Add a Menu Item** - Click **Add Menu Item**. **![b5228c3550cc8f3ba9fd2303e717b973](https://pages.runevents.net/organizer-multimedia/226/b5049708-b0fc-4337-93b2-48e64179b899)** - Select the **Item Type**, such as: - Event Integration Page - Composite Page - Article - Video  ![d1759e9499fc0101afc39d86eb2604a5](https://pages.runevents.net/organizer-multimedia/226/8a459e9a-7038-4132-80b1-129adff757c0) - Select the Page you want to link to. Pages are chosen from the Content folders where they were previously created. - Define the Label - Choose an Icon - Add an optional Description **Organizing Menu Items** Once items are added, you can: - Drag and drop them to reorder the navigation structure  ![41f4bd241d0215a6fd73a80c3f7b9438](https://pages.runevents.net/organizer-multimedia/226/e4374d65-cbec-4aac-80ba-450a586c3705) - Adjust their visibility to control what appears on the left side of the homepage  ![e3b1816db9708b828a673220dabaf28e](https://pages.runevents.net/organizer-multimedia/226/e8be7a47-b62a-418e-9821-ce872efe28a1) This allows you to create a clear, intuitive navigation experience for your community members. **Editing an Existing Menu Item** By clicking on any menu item, you can: - Update the Label - Edit the Description - Change the Icon - Delete the item if it is no longer needed  ![c1da3d726232104672fd109d2d444804](https://pages.runevents.net/organizer-multimedia/226/22a8d9af-0bf8-4d55-be68-02a4d0af7786) --- ### run.events Smart Hub - Menu Management - Community Administration > Learn how to manage community settings in run.events Smart Hub, including branding, AI assistant, access rules, and event association for a seamless experience. **Published:** May 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-community-administration **Community Administration** To access these settings: Go to: **Menu Management → Community Administration** In this section, you can review and adjust the basic information that was initially configured through the run.events Organizer Dashboard, including: - **Community Name** - **Description** - **Tagline** - **Community Rules**  ![44e0ee33d31e2d4e540f3b64a6d81dfa](https://pages.runevents.net/organizer-multimedia/226/76412ebe-2051-4eb1-ac15-3980cf3f669e) Below is an example illustrating where this information appears within the community interface.  ![173f6835150dc609fa4d74f296ff433c](https://pages.runevents.net/organizer-multimedia/226/70132cbd-a348-4165-86ed-aa5e8f9c53e0) **Design Settings** Under the **Design** section, you can update and customize the visual identity of your community. Here you can modify: - **Logo** - **Header** - **Primary and Secondary Colors** These settings allow you to align the community’s appearance with your event or organizational branding.  ![36f584212836bddbe5a33f6efc0d0808](https://pages.runevents.net/organizer-multimedia/226/40f55b1b-bce2-42ec-bd0b-d1f8185384cf) **Support Bot** Each community can include an AI powered support assistant (chatbot) that automatically answers member questions. This assistant is designed to provide quick, accurate help based on the content and rules of your community. **Key Features** - Can be enabled or disabled for each community individually - The bot’s name and profile photo are fully customizable - The bot is grounded in: - Community rules - FAQs from the linked run.events event - Published articles - Video transcripts - The bot will decline to answer questions that violate community guidelines This ensures that the support assistant provides helpful, safe, and context aware responses to your members. **AI Assistant Settings** Within the **AI Assistant** section, you can configure how your community’s AI powered assistant appears and behaves. The following options are available: - **Enable or disable the AI Assistant** using the toggle - **Set the AI Assistant name** - **Add a tagline** (maximum 250 characters) - **Upload a profile image** (recommended size: 500 × 500 px) These settings allow you to tailor the assistant’s identity to match your community’s branding and tone.  ![03b834a23969efb7593f511fdf3f0ec3](https://pages.runevents.net/organizer-multimedia/226/f1b16d7b-f15d-4931-81af-168f7ffa8805) **Privileges** Within the **Privileges** section, you can control access rules for your community. These settings allow you to define who can view content and how members join or participate. **Available Options** - **Sign in Required** - Enable this toggle if you want users to sign in before they can view any community content. **Coming Soon** - Additional access control features will be introduced in future updates. - **Invite Only** *(coming soon)* - Restricts community access to users who receive an invitation. - **Admin Approval Required** *(coming soon)* - Allows users to request access, with entry granted only after an administrator approves the request.  ![9a5117be456ad448cf86c58c8832efb0](https://pages.runevents.net/organizer-multimedia/226/df6279a5-5bee-4723-9d9a-4f0bb9740172) **Custom Scripts** In the Custom Scripts section, you can inject your own JavaScript directly into the community. This is typically used for: - Google Tag Manager - Analytics tools - Tracking pixels - Other custom integrations All injected code is automatically applied to every run.events Smart Hub page, ensuring consistent tracking and behaviour across the entire community.  ![d8a022f3b4796f5520eb069beca28091](https://pages.runevents.net/organizer-multimedia/226/7e1208b5-5c86-4ef5-88ae-434b376ed65d) **Home Page Visibility & Type** Here you can define how the community’s Home Page behaves and what type of content it displays. **Home Page Types** You can choose from the following options: - **Feed** – Displays the latest posts and updates - **Article** – Highlights a specific article as the main landing page - **Video** – Sets a video as the primary view - **Event Integration Page** *(event only)* – Shows event related content pulled from the associated event - **Custom Page** *(event only)* – Uses a custom built page as the homepage - **Composite Page** – Combines multiple content blocks into a flexible, modular layout These options allow you to tailor the landing experience to your community’s purpose.  ![60d9d8042cdd17eb13694d85d4f58a6d](https://pages.runevents.net/organizer-multimedia/226/6be57080-9e66-4f38-8d97-61dbe56b4413) **Event Association** You can link a community to a specific event using the **Event Association** toggle. **When enabled:** - The community becomes associated with a single event - Selected event pages will be displayed inside the community - Event related content becomes accessible directly through the community interface This is ideal for event centric communities where attendees need quick access to event information, schedules, or resources.  ![ae76b7557a9c3dfe65db5bae160c5a68](https://pages.runevents.net/organizer-multimedia/226/f6793179-34cd-4355-91dc-1fd99d090ad8) # After updating any settings in the Community Administration section, make sure to scroll to the bottom of the page and SAVE your changes. Updates will not be applied until the changes are saved. --- ### run.events Smart Hub Accessing Administrator panel > Learn how to access and navigate the run.events Smart Hub Administration Panel for managing community content, settings, and permissions efficiently. **Published:** May 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-accessing-administrator-panel **run.events Smart Hub Administrator panel** Each run.events Smart Hub has its own dedicated **run.events Smart Hub Administration Panel**, accessible directly from within the run.events Smart Hub by users who hold the **Administrator** role. This panel is intentionally separated from the main run.events Organizer Portal, allowing run.events Smart Hub management to be delegated to someone who does not need access to the broader run.events backend (e.g., a community manager). From the Smart Hub Administration Panel, administrators can manage all aspects of the community, including Content Members, Settings, Pages and menus, Layout and design, AI configuration and Permissions. **Signing In** Members access the run.event Smart Hub using their existing **run.events account credentials**. The sign‑in process is seamless and ensures that only authenticated users can participate. **How Sign‑In Works** - **Standard run.events login** - Members sign in with the same credentials they use across the run.events platform. - **Automatic community enrollment** - Once signed in, the member is automatically added to the community—no extra steps required. - **Membership agreement (optional)** - If the organizer has enabled a **membership agreement**, members will be prompted to review and accept it before they can access community content. **Accessing run.events Smart Hub** Sign in using your **run.events Organizer Dashboard credentials**.  ![1d6f994375ee35812c1ba7fe6f58ac1d](https://pages.runevents.net/organizer-multimedia/226/8b51f255-6334-4c08-9317-1ccd7d347578) After signing in, your personal profile information will be visible. Click your **profile icon** and select **Admin**. You will be redirected to the **run.events Smart Hub Administration Panel**.  ![844e362057d6265be3bbdcf2a07143a6](https://pages.runevents.net/organizer-multimedia/226/13c53196-b16f-4e3d-add7-854a53f5d0b3) **Navigation Structure in the Smart Hub Administration Panel** On the left side of the Smart Hub Administration Panel, you will find two main sections: **Content** and **Menu Management**. Each section can be expanded by clicking the arrow icon, revealing the subfolders relevant to your setup.  ![6ad4eed0196e04c4c11724f03d377160](https://pages.runevents.net/organizer-multimedia/226/90e91ba3-7068-47a7-9d97-84c1e8e7f1ac) **Menu Management** The **Menu Management** section includes the following areas: - **Community Administration** - **Folders** - **Menu Management** - **Languages** - **Page Layout** - **Assistant Analytics** - **Permissions** - **API Keys** - **Cookie consent** - **Members** These tools allow you to configure navigation, manage user access, adjust layouts, and oversee community membership.  ![2d29ff3a2f134ec650a148c735ebc217](https://pages.runevents.net/organizer-multimedia/226/0cfe488e-bba7-4482-80c4-9b1418963479) **Content** The **Content** section contains all tools related to creating and managing community materials: - **Articles** - **Videos** - **Multimedia** - **Files** - **Pages** - **Feeds** - **Streaming** - **Recordings** - **Labels** This is where you manage all content types displayed within your community.  ![cfce86c05727af0a58bec08f88bb2e2d](https://pages.runevents.net/organizer-multimedia/226/aa78eea8-9dc8-4458-a410-83b2a2dc9e41) --- ### run.events Smart Hub - Menu Management - Page Layout > Learn how to customize the run.events Smart Hub page layout using drag-and-drop blocks for left sidebar, main content, and right sidebar to tailor your community interface. **Published:** May 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-page-layout **Menu Management –** **Page Layout** **Page layout & Blocks** The Page Layout editor allows you to control which components appear in your run.events Smart Hub and where they are positioned. You can fully customize the **left sidebar, main content area,** and **right sidebar** using a simple drag and drop interface. **![01aa803524ee28fd01a519ed13a48f47](https://pages.runevents.net/organizer-multimedia/226/e879c01c-08ad-4a16-ae58-21a2599865b9)** **Available Default Layout Components** The Page Layout editor allows you to customize which components appear in your community and how they are arranged. You can add, remove, or reposition any of the following default layout blocks: **Profile / Sign** **‑** **In** - Displays the user’s profile information or a sign in prompt. - Data is pulled from the user’s run.events account, including their role and any event or organization specific permissions. **Pages** Displays pages that were created and configured under Content → Pages inside run.events Smart Hub. **Presented By** Shows organizer information automatically pulled from the organizer profile in the run.events portal. **Tickets/Event Widget** Displays the logged in member’s event ticket. If the member does not hold a ticket, a **registration link** is shown instead. **Registration Link Configuration** The registration link displayed in the Tickets widget is fully configurable. It can point to a **run.events registration form.** This ensures seamless integration with your event’s registration workflow. **Upcoming Events List** Displays upcoming events relevant to the community. **Powered by / Organizer Branding Block** Shows organizer branding. This block can be removed by the organizer if desired. The Presented By / Organizer block automatically pulls organizer information from the organizer profile in the run.events portal, ensuring consistent branding across your event, community, and all connected pages. **Drag** **‑** **and** **‑** **Drop Layout Editing** All components can be: - Dragged between the left sidebar, main content area, and right sidebar - Reordered within each section - Removed entirely This gives you complete control over the structure and visual presentation of your community without writing any code.  ![2cdb0db2adadbfef406d8dca6af4affe](https://pages.runevents.net/organizer-multimedia/226/63206881-6b0b-400c-94dc-8e44622dfae7) **Page Layout Customization** Before customizing your Page Layout, you must first create your Pages under **Content → Pages**. Pages serve as the building blocks of your community’s navigation and overall structure. You can choose from three-page types: - **Custom Page (AI Web Builder)** – Create fully customized layouts using AI assisted page building. - **Event Integration Page** – Automatically pulls content from a linked run.events event. - **Composite Page** – A flexible page type composed of multiple content blocks. Learn more: [run.events Smart Hub - Content - Articles | run.events Smart Hub | run.events](https://community.run.events/knowledge-base/article/run-events-smart-hub-content-articles) **Custom Menu Blocks** Once your Pages are set up under **Content → Pages**, the next step is to create your menus under **Menu Management → Menus**.  ![d211c07b4693fa71144358211dd9fddd](https://pages.runevents.net/organizer-multimedia/226/462a7578-94d3-4be8-8e0f-72d141458776) After your menus are configured, you can insert any of them into your Page Layout to control navigation. Simply position the menu wherever you prefer within the layout to create a seamless navigation experience for your community.  ![e56b5e6dc70b6965e8d9788d4fabf3f6](https://pages.runevents.net/organizer-multimedia/226/6242c20d-e957-4410-b0aa-62c4f6aa6245) The **Page Layout** editor allows you to fully customize the structure of your community interface — including what appears in the left sidebar, main content area, and right sidebar. No coding is required. **An example of a customized Page Layout using a Custom Block:** This example shows how you can enhance your page by inserting a Custom Block into the layout. Custom Blocks allow you to add tailored content, giving you full control over how information is presented to your community. Administrator view:  ![a32800618c76251aab709d5ed4e13386](https://pages.runevents.net/organizer-multimedia/226/8bdeb808-582d-492c-9b63-7d497be5bf47) User view:  ![26d9bb6de2326bf7a79caf4084321f07](https://pages.runevents.net/organizer-multimedia/226/700a13f2-27bf-4cb3-a2d6-007217ff53cf) --- ### Meeting with Sponsors in the Mobile App > Learn how to browse sponsor profiles, book meetings, and connect with partners in the run.events mobile app for better event engagement. **Published:** May 25, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/meeting-with-sponsors-in-the-mobile-app **Meeting with Sponsors in the Mobile App** Attendees can explore sponsor profiles and interact with partners directly through the run.events mobile app. Each sponsor profile provides key information and engagement options, including: - **More About the Company** — Overview of the sponsor, their services, and event presence. - **Book a Meeting** — View available meeting slots offered by the sponsor and request a meeting. - **Our Team at the Event** — List of sponsor representatives attending the event, with the option to connect. - **Giveaways** — Items the sponsor is distributing through a Gamification to attendees (if applicable). - **Prizes** — Prize drawings or rewards offered by the sponsor (if applicable). **Book a Meeting with a Sponsor** If you want to request a meeting with a sponsor, follow these steps: - **Open the Mobile App** and tap the **Leads/Coins** button/label.  ![815b9023cc60ddee0e80c7a99cf53629](https://pages.runevents.net/organizer-multimedia/226/c4bac5da-d4ad-4b41-aecd-e0d9d71f6e93) - Navigate to the **Partners** tab. - Select the **Sponsor** you are interested in.  ![974c7e872fb289afc8965a04350ac74a](https://pages.runevents.net/organizer-multimedia/226/fb2fb405-4b9f-4d24-8dfb-2d674aaf3e3f) - If the sponsor has made meeting slots available, you will see a list of **open time slots**.  ![9b5e0333bfcdf8c3f69a4a9f694ba443](https://pages.runevents.net/organizer-multimedia/226/0b128d38-447b-4ea9-8620-68bfac16824a) - Tap on an **available slot**.  ![a545986535780b8ab89bfa9ca4e66840](https://pages.runevents.net/organizer-multimedia/226/549096d6-ee25-4fa0-803b-24675c4aa7f3) - Add any **notes** you want to share with the sponsor.  ![a812d79624bfff2a224e8c7287806a3f](https://pages.runevents.net/organizer-multimedia/226/10b983f6-e4d6-4200-be59-992072dd449c) - Tap **Book a Meeting**.  ![e05a6429629d2933f7a01701e78461ae](https://pages.runevents.net/organizer-multimedia/226/9543b783-4f52-43c9-bf46-f3b69ade5856) **What Happens Next** - The selected slot becomes **reserved** for you, and your meeting status is set to **Maybe**.  ![2c71818484dc469566d8f08b3044fbd1](https://pages.runevents.net/organizer-multimedia/226/6407b878-543b-4912-be94-7d3a51f2c740) - The meeting is added to your **My Agenda**. - The sponsor receives a **notification email** that you have requested a meeting.  ![a75b130a5b370fd8f07340d9e59ad4f1](https://pages.runevents.net/organizer-multimedia/226/757d6d9a-01dd-42c7-81ab-c611aa74ec52) - Once the sponsor **accepts** your request: - You will receive a **notification via email and withing the Mobile App**. - The meeting becomes fully confirmed and remains visible in your **My Agenda** under the Agenda view.  ![24dca12a0e1e7b95b57053cab44454b2](https://pages.runevents.net/organizer-multimedia/226/becaa9e5-1bef-4858-9e32-1aae37204a05) - The assigned **sponsor staff member** hosting your meeting is automatically added to your **Connect** list.  ![279ee9bcc15de94a1c47ef6780d916be](https://pages.runevents.net/organizer-multimedia/226/5bbaaa70-27f6-4feb-854a-52bc16ca204b) **Cancelling a Meeting** You can cancel the meeting anytime by opening the meeting or swiping it to the right. ![d1864e172cc3fe4857a337faa5136e0e](https://pages.runevents.net/organizer-multimedia/226/2cf1478d-e3ac-406f-8bf3-84db4552f4dd)  ![303b5836939d7219ebed5b9f489393eb](https://pages.runevents.net/organizer-multimedia/226/ebfa7ea7-c8ac-4457-8c59-2d6c22543b26) If you cancel a meeting: - You will receive both an **email** and a **push notification** confirming the cancellation.  ![8e310c034eaeb96cad189891ecd11191](https://pages.runevents.net/organizer-multimedia/226/2cc9c82f-343d-4923-aef2-87ed4842895e) - The sponsor is informed that the meeting has been cancelled. - The slot becomes available again for other attendees. --- ### run.events Smart Hub - Content - Streaming > Learn how to set up native streaming or integrate external AI/media services in run.events for live hybrid events. Configure Bitmovin or other providers directly in your Organizer profile. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-content-streaming **Streaming** run.events supports **native streaming** as well as integrations with multiple external AI and media services. Native streaming allows you to broadcast live sessions directly through the platform, enabling seamless hybrid event experiences without relying on third-party embeds. To enable streaming, you must configure an external service in your Organizer profile. **Native Streaming** run.events native streaming is powered by your connected external service (e.g., Bitmovin). Once configured, you can stream live sessions directly from the platform and display them on session pages, event pages, or inside your community. If streaming is not yet configured, you will see: **“Streaming not configured”** To activate streaming, you must add the appropriate external service integration.  ![7ce4a8d9e48cd0725ed2cf046eaa4f7d](https://pages.runevents.net/organizer-multimedia/226/ca5b452b-cf8e-428f-af26-5e5443365b61) **Configuring External Services for Streaming** - Go to: **Organizer Profile → Integration → External Services**  ![52b2785d1d90064c7631ff4dcfdc97bb](https://pages.runevents.net/organizer-multimedia/226/658b3c5b-3bcc-419b-817f-f8aec4e68b5d)  ![3372ec104536730cb578ff52491bd1c2](https://pages.runevents.net/organizer-multimedia/226/883310cd-6b86-46bc-9431-a62049e43f2b) - Click **+ Add New** A flyout window will open.  ![7b47edb0c7ced23ce60659042e4c437c](https://pages.runevents.net/organizer-multimedia/226/75b12f3f-3c69-44ee-8a04-8ee691f5d92d) - Fill in the required fields: **External Service Type** Choose the service you want to integrate. Supported types include: - **BitMovin** (native streaming provider) - **Mistral** - **Azure OpenAI** - **OpenAI** - **Qwen** - **Perplexity** - **Anthropic** *Note: Only Bitmovin is used for native video streaming. Other services support AI powered features across the platform.* **Name -** A recognizable name for the integration (e.g., “Bitmovin Streaming”, “OpenAI Assistant”). **Web -** Optional reference URL. **Username -** If required by the selected service. **Key -** Your API key for the chosen service. For streaming, this is typically your **Bitmovin API key**. **Configuration -** Any additional configuration details required by the service. **Active -** Toggle **Active** to enable the integration. - Save your settings.  ![2ff1a9dbaa2aabb497063bc623b5decf](https://pages.runevents.net/organizer-multimedia/226/55df5aa0-1d31-46da-b9bd-864b4c0a39ce) Once saved, the service becomes available across the platform. For Bitmovin, this enables **native streaming** in the Streaming module.  ![ef82bd81f6171318de1ad72beb0d27a3](https://pages.runevents.net/organizer-multimedia/226/5fe97ac8-f220-4de2-939b-08bd70669ba3) --- ### run.events Smart Hub - Content - Labels > Learn how to create, edit, and manage labels in run.events Smart Hub to categorise articles and videos for better content discovery and filtering in your community. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-content-labels **Labels** Labels are custom tags that help categorise and organise content within your community. Administrators can create labels and apply them to **articles** and **videos**, making it easier for members to filter, browse, and discover relevant content. Labels appear as filter options in the community feed, allowing users to quickly narrow down content by topic or theme.  ![0aa3e60445225651449e0a5cc974c9f6](https://pages.runevents.net/organizer-multimedia/226/99fc06c8-ac99-402f-a182-d052e1aad537) **Creating a New Label** To create a new label: - Go to **Labels** - Click **New Label** - Fill in the label details: **Label Name** The name of the label as it will appear on content items and in filter lists. **Color** Choose a color for the label badge. This helps visually distinguish labels in the feed. **Show in Feed** Enable this option to display the label as a filter in the community feed. If disabled, the label can still be applied to content but won’t appear as a filter. **Sort Order** Controls the order in which labels appear in the filter list. - Lower numbers appear first - Leave empty for automatic ordering Click **Save** to create the label.  ![7e252709e84de17ebe7efc421d22007a](https://pages.runevents.net/organizer-multimedia/226/6501afc2-61b3-4937-9fbf-263f20846279) **Editing a Label** To edit an existing label: - Select the label from the list - Update the **Label Information** fields: 1. Label Name 2. Color 3. Show in Feed 4. Sort Order **Usage Overview** The label’s usage summary shows how many items currently use it, for example: - **1 article** - **1 video** This helps you understand the impact of editing or removing a label.  ![4a3c698c208c0b7f221ec27305724671](https://pages.runevents.net/organizer-multimedia/226/6db70f09-2210-4c17-b58a-d62a3729886a) **Searching Labels** Use the search and filter tools to quickly find labels in the list. You can search or filter by: - **ID -** The system generated identifier for the label. - **Name -** Search by the label’s name. - **Color -** Filter labels by their assigned badge color. - **Visibility -** Shows whether the label is visible in the feed (Show in Feed enabled). - **Articles -** Number of articles using the label. - **Videos -** Number of videos using the label.  ![8bf220a1684f716526ea92133225a3bf](https://pages.runevents.net/organizer-multimedia/226/23baf680-0e35-4c02-b7fc-25eb04aa7eff) --- ### run.events Smart Hub - Pages - Composite Page > Learn how to create and customize Composite Pages in run.events by combining multiple components like text, event data, videos, and AI widgets into rich layouts. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-pages-composite-page **Composite Page** Composite Pages allow you to build **mixed content pages** by combining multiple components on a single canvas. They are perfect for creating rich landing pages or homepages. **What You Can Include** - Text blocks - Event Integration components (speakers, sponsors, agenda items) - Video embeds - AI assistant widget - FAQ component - Registration links - Other content blocks **How It Works** - Components are added and rearranged using **drag and drop**. - You can mix event data, custom content, and media in any order. **Use Case Examples** - A homepage combining: - Intro text - Speaker carousel - Sponsor grid - Registration call to action - An “Info” page that includes: - AI assistant widget - FAQ component - Embedded video Composite Pages are especially useful when using the community as your **event website**, replacing the default social feed as the first page visitors see. **Creating a Composite Page** Composite Pages allow you to build rich, mixed content layouts by combining elements from Event Integration Pages, Custom Pages, Articles, Videos, and more. They are ideal for creating homepages, landing pages, or multi-section informational pages. To create a new Composite Page: **Click “New Composite Page”** Navigate to **Pages** in your community admin area and select **New Composite Page**. This opens the page creation form. **Fill in the Page Details** You will be asked to complete the following fields: - **Title -** The name of the page as it will appear in navigation and at the top of the page. - **Slug -** The URL friendly identifier for the page. It is autogenerated from the title but can be edited manually. - **Description -** A short summary of the page’s purpose. This may appear in page listings or previews. - **Image -** An optional featured image for the page. You can upload a new image or select one from the **Browse Gallery**. - **Language -** Select the language for this page. Only languages enabled in your community will appear. - **Folder -** (Optional) Choose a folder to organise your pages. Useful when managing many pages or grouping related content.  ![e36fdb342b672d5cbef74ff3b82c56cf](https://pages.runevents.net/organizer-multimedia/226/c1121d39-4886-4ce0-bca9-206ca6936d9c) **Add Page Elements** Composite Pages are built by adding components to the **Page Elements** area. Initially, the page shows: - **Page Elements** - **Element Tray** Below the canvas, you’ll find the **Element Tray**, which contains all available components: - **Event Pages** (Agenda, Speakers, Sponsors, etc.) - **Custom Pages** - **Articles** - **Videos** You can drag and drop any element into the Page Elements area to build your layout.  ![ff276ffa5a72f392dd426663bb817a50](https://pages.runevents.net/organizer-multimedia/226/0f6fe805-8ee6-4406-af1d-ec169eb3b41f)  ![f832aad14449ae3ed4e036d5c8582163](https://pages.runevents.net/organizer-multimedia/226/f21706d2-dd8b-4a95-94c8-b728db2c6e78) **Arrange and Configure Components** Once elements are added: - Drag to reorder them - Configure each component’s settings (if applicable) - Combine multiple content types to create a rich, multisection page Composite Pages give you full flexibility to design a dynamic, visually engaging layout. --- ### run.events Smart Hub - Pages - Custom Page > Learn how to create fully custom pages using the run.events AI-powered drag-and-drop web builder for visually rich event content. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-pages-custom-page **Custom Page (AI Web Builder)** Custom Pages are created using the **run.events AI powered web page builder**, a drag and drop design tool that allows you to build visually rich, fully customised pages.  ![0b796ed40957ac627349e7f9fdcb184a](https://pages.runevents.net/organizer-multimedia/226/727a5afd-899b-40ba-827c-770401426b3b) **What You Can Create** Custom Pages are ideal for: - Venue information - “Why Attend” pages - Sponsor or partner highlights - Marketing and promotional content - Any standalone informational page **Key Notes** - Custom Pages require the **community to be linked to an event**. - They offer full creative freedom, allowing you to design layouts, add media, and structure content exactly as you want. --- ### run.events Smart Hub - Pages - Event Integration Page > Learn how to create and configure Event Integration Pages in run.events Smart Hub: pages that display live event data such as the agenda, speakers, sponsors and FAQs, and pages for galleries, forms, booth reservations and community feeds. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-pages-event-integration-page **Event Integration Page** Event Integration Pages automatically pull **live event data** from your linked run.events event and display it in a readymade, styled layout. No manual updates are needed — these pages always reflect the current state of your event. A few page types show community content instead: photos and videos from your media library, or the latest items of one of your community feeds. **Available Page Types** - **Agenda** - Displays the full event programme. Supports linear or tabular layouts, search, and filtering by track or level. Attendees can bookmark sessions, which syncs with the mobile app. - **Sessions** - Shows the event's sessions as cards, in a grid or a horizontal carousel, with optional search. - **Speakers** - Shows all speaker profiles. Clicking a speaker opens a detailed page with biography and session list. - **Sponsors** - Displays sponsor listings. Clicking a sponsor opens their dedicated page with contact details, products, services, and resources. Supports **scaling factors** per sponsor tier (e.g., Platinum 100%, Gold 75%, Silver 50%). - **Registration** - Embeds the event registration form directly into the community. - **Assistant** - An AI assistant that answers visitors' questions about your event or community, such as sessions, speakers or the venue. The community must have the AI Assistant feature enabled. - **FAQ** - Displays event FAQs in a structured layout. - **Connections** - Gives members one place for their connections: requests they received, requests they sent, the people they are connected with, and people they may want to meet. - **Matchmaking** - Shows signed-in attendees AI recommendations for people to meet, sponsors and products, each with a short reason for the match. - **Galleries** - Shows photos and videos from your media library, either as folders visitors can browse or as a single scrollable row. Any item opens in a larger view. - **Custom Smart Form** - Places one of the event's published Smart Forms on the page. It can also work as a contact form that sends every submission to an email address you choose. - **Expo Booth Reservation** - Lets companies browse your expo booths by partnership level, see size, price and what each booth includes, and reserve one. Booths can be shown as a grid or on your floorplan. - **Feed** - Shows the latest items of one of your community feeds, as a vertical list or a carousel, with an optional link to the full feed. **Smart Interconnections** All Event Integration Pages are linked automatically: - Sessions link to speakers - Speakers link back to their sessions - Sponsored sessions link to sponsor pages - Sponsor logos link to sponsor profiles Visitors can move between these pages without any setup on your side. **Creation** These pages are **not created automatically**. They can be added by the organiser through the run.events platform. Once created, they require no further setup — the data populates itself. **Event Integration Page — Field Definitions** When creating an **Event Integration Page**, you will configure several fields that determine how the page appears and how it connects to your event data. **Title -** The name of the page displayed in the community navigation and at the top of the page. Example: *Agenda*, *Speakers*, *Sponsors*, *FAQ*. **Slug -** The URL friendly identifier used to generate the page’s link. - Automatically generated from the title - Can be edited manually - Must contain only lowercase letters, numbers, and hyphens **Folder -** An optional organisational category used to group related pages. Useful when you have multiple event integration pages and want to keep them structured. **Page Type -** For this page, the type is **Event Integration Page**. This determines that the page will automatically pull live data from the linked event. **Page Event -** Select the event from which the page should pull data. This is required for pages that display **live, synced event information** such as agenda, speakers, sponsors, or FAQs. Connections, Galleries and Feed pages do not need an event. ![fe898e368ad97899eae86cbe63dd422f](https://pages.runevents.net/organizer-multimedia/226/47010016-5dcc-4d2b-8f3e-39ccd65c1b5c) **Description -** A short summary of what the page contains. This may appear in page listings or internal management views. **Image -** An optional featured image used for visual representation in page lists or previews. Useful for making event pages more visually appealing. **Header -** A short line displayed above the page title. Often used for context or categorisation (e.g., “Event Information”, “Programme Overview”). ![d690d1c31a8c90a7d1c1442e6f017bd7](https://pages.runevents.net/organizer-multimedia/226/7b6d4867-712f-46d8-8d7e-6d2c22f066cc) **Intro Text** A formatted introductory block that appears at the top of the page. Use this to welcome visitors or explain what they will find on the page before the event data is displayed. ![46042be0b7fe5f130ddb107b5a3cb53b](https://pages.runevents.net/organizer-multimedia/226/fafdf28b-51aa-4719-ab12-17abe40da49f) **Editing an Event Integration Page** Once an Event Integration Page has been created, you can customise its behaviour and appearance through two areas: - **Overview** – general page information ![c8c87893cd96856e100ea3d85a1932d9](https://pages.runevents.net/organizer-multimedia/226/12c58fd2-1881-49f7-bc8a-d1696417957e) - **Configuration** – settings specific to the selected page type (Agenda, Sessions, Speakers, Sponsors, Registration, Assistant, FAQ, Matchmaking, Galleries, Custom Smart Form, Expo Booth Reservation, Feed) ![af1d7ff4505999e0c4c871c38f89d078](https://pages.runevents.net/organizer-multimedia/226/eb86558a-b6c8-45df-bfdd-73a6dd60730e) To edit an Event Integration Page: - Go to **Pages** - Click on the Event Integration Page you want to modify - Choose **Overview** or **Configuration** depending on what you want to update **Configuration Options by Page Type** Each Event Integration Page type includes its own configuration panel. Below is a breakdown of all available settings. Connections pages have no configuration. **Registration Configuration** These settings control how the registration widget behaves inside the community. - **Use Net Price -** Display prices without tax. - **Preserve Tracking -** Pass tracking parameters through to checkout. - **Enforce Voucher -** Prefill and lock a voucher code in the widget. - **Force Locale -** Override the widget’s language (leave empty for autodetect). - **Filter Ticket Types -** Restrict the widget to specific ticket types. - **Label Overrides -** Customise text labels shown in the registration widget: - Available Tickets Label - Checkout Label - Order Summary Label - Total Label - Apply Label - Redirected Label - Voucher Info Label - Enter Voucher Label **Agenda Configuration** - **Agenda Type -** Choose between: - **Linear** - **Tabular** - **Show Search -** Enable the search/filter sidebar. - **Search Position -** Choose where the search panel appears: **Left** or **Right**. - **Show Personal Schedule -** Allow authenticated users with a valid ticket to filter the agenda to their favourited sessions. - **Limit to Labels -** Restrict the agenda to specific session labels. **Sessions Configuration** - **Only Featured Sessions -** Show only sessions marked as *featured*. - **Carousel Mode -** Display sessions in a horizontal carousel instead of a grid. - **Show Search -** Enable the search/filter sidebar. - **Search Position -** Left or Right. - **Limit to Labels -** Restrict the session list to specific session labels. **Speakers Configuration** - **Only Featured Speakers -** Show only speakers marked as *featured*. - **Carousel Mode -** Display speakers in a carousel instead of a grid. - **Show Search -** Enable the search/filter sidebar. - **Search Position -** Left or Right. - **Limit to Labels -** Restrict the speaker list to specific speaker labels. **Sponsors Configuration** - **Show Tier Headers -** Display sponsor level headers (e.g., Gold, Silver, Bronze). - **Carousel Mode -** Display sponsors in a horizontal carousel instead of a grid. - **Show Search -** Enable the search/filter sidebar. - **Search Position -** Left or Right. - **Limit to Labels -** Restrict the sponsor list to specific sponsor levels. **Assistant Configuration** - **Allow anonymous use -** Let visitors who are not signed in ask the assistant. The community must also have the AI Assistant feature enabled. Questions from anonymous visitors cannot be linked to a member, so switch this on only where the assistant should be open to everyone. **FAQ Configuration** - **FAQ -** Select which FAQ group to display on this page. - **Language -** Choose the language for the FAQ content. Only languages with available FAQ entries are shown. - **Initial Accordion State -** Choose how FAQ items appear when the page loads: - **All Collapsed** - **First Item Open** - **All Expanded** **Matchmaking Configuration** These settings apply to pages that include AI powered matchmaking components. - **Show Attendee Matches -** Display AI recommended attendee to attendee matches. - **Number of Attendee Matches -** Set how many match cards to display (1–50). - **Show Sponsor Matches -** Display AI recommended attendee to sponsor matches. - **Number of Sponsor Matches -** Set how many sponsor match cards to display (1–50). - **Show Product Matches -** Display AI recommended attendee to product matches. - **Number of Product Matches -** Set how many product match cards to display (1–50). **Galleries Configuration** - **This is a carousel gallery -** Show all media under the root folder in a single scrollable row. Folder browsing, breadcrumb and search are turned off. - **Show breadcrumb -** Show the folder path at the top of the gallery, so visitors can go back to a parent folder. - **Show search box -** Show a search box at the top of the gallery. - **Root Folder -** The folder the gallery starts from. Visitors can open its subfolders but never go above it. Choose **Whole media library** to show all your media. **Custom Smart Form Configuration** - **Form -** Choose which of the event's published Smart Forms the page shows. - **Show the form title and description -** Display the form's own title and description above the questions. - **Always use this language -** Show the form in one language. Leave empty to follow the visitor's language. - **Message shown after submitting -** The text visitors see once they have sent their answers. Formatting is supported. - **Let people re-open and edit their answers -** Allow visitors to come back and change what they submitted. - **This is a contact form -** Send every submission by email as an inquiry: - **Send inquiries to -** The email address that receives the submissions. - **Who can submit -** Choose **Members (sign-in required)** or **Anyone (no sign-in, email only)**. With the second option, submissions are not stored; each one is only sent by email. **Expo Booth Reservation Configuration** - **Show signed-up companies on occupied booths -** Show which company has taken a booth. - **Sign-in notice -** The message visitors without a run.events account see before they are taken to sign-in. Formatting is supported. Leave it empty to use the standard text. - **Show the floorplan instead of the booth grid -** Show the booths on your floorplan image. Booths without a spot on the plan stay bookable in a list below it. - **Open floorplan mapper -** Choose the floorplan image from your media library and mark where each booth is. **Find booths with AI** locates booths on the plan for you to review, and you can adjust any booth by hand. Save the page with its event before you start, then apply the mapping and save the page to publish it. **Feed Configuration** - **Feed -** Choose the feed the page shows. The list contains the active feeds in the page's content language. - **Number of items -** How many items the page shows, from 1 to 50. The default is 10. In the vertical list, widget slots count toward this number. - **Layout -** Choose between: - **Vertical list** - the feed's own posts, with their comments, as they appear in the feed - **Carousel** - compact cards in a horizontal row; each card opens its article, video, post or poll - **Show widget slots -** Show the feed's widget slots in their positions among the items. Vertical list only; switched off while **Carousel** is selected. - **Show "more" link -** Add a **Show more** link to the full feed when the feed holds more items than the page shows. Good to know: - If the chosen feed is deactivated, visitors see "This feed is not available." until you activate the feed again or choose another one. - A feed that a Feed page uses cannot be deleted. Choose a different feed on the page, or delete the page, first. --- ### run.events Smart Hub - Pages - Types > Learn about the three types of pages in run.events Smart Hub: Event Integration, Custom, and Composite, and how to manage them efficiently. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-pages-types **Pages** Pages are the building blocks of your community’s structure and navigation. They allow you to present event information, custom content, and combined layouts in a flexible and organised way. There are **three types of pages**, each serving a different purpose. **Event Integration Page** Event Integration Pages are directly connected to your event on the run.events platform. They automatically display event‑bound data such as: - Registration - Agenda - Speakers - Sponsors - FAQ - Any other event‑linked modules These pages stay in sync with your event configuration, ensuring that updates made in run.events are reflected in your community without manual editing. **Custom Page** Custom Pages allow you to create fully personalised content using the **run.events AI Website Builder**. You can design any type of page, including: - Welcome pages - Informational content - Partner or sponsor highlights - Custom layouts and messaging Custom Pages are available **only for event bound communities**, ensuring they remain part of the event’s content ecosystem. **Composite Page** Composite Pages let you combine multiple content sources into a single, unified page. They can include elements from: - Event Integration Pages - Custom Pages - Articles - Videos - Other supported content types This makes Composite Pages ideal for creating rich, curated experiences such as resource hubs, learning centres, or multi-section landing pages. **Creating Pages** Go to: **Pages -> + Add Page**  ![aea4deaf789c179c954c5d92e4ed4248](https://pages.runevents.net/organizer-multimedia/226/b9b99525-0da0-401c-a04b-1120a31a8ff0)  ![3b33e107486b2e4955c6b342f1e06f39](https://pages.runevents.net/organizer-multimedia/226/15265c20-9d67-4392-9a9f-df74d1f1ce7e) **Searching Through the Pages List** The Pages list includes a built-in search and filtering system that helps you quickly locate any page in your community. You can search or filter by several key attributes: **Category** Filter pages by their category, such as: - Event Integration Pages - Custom Pages - Composite Pages This helps you narrow down the list based on the type of page you’re looking for. **Title** Search by the page’s title. Useful when you know the name of the page or part of it. **Type** Filter by the page type: - Event Integration - Custom - Composite This is especially helpful when managing large communities with many pages. **Event** For event bound pages, you can filter by the event they belong to. This ensures you only see pages linked to a specific event. **Slug** Search by the page’s URL slug. Ideal when you need to locate a page based on its URL or when troubleshooting navigation. **Folder** Filter pages by the folder they are organised into. This helps keep large content structures tidy and easy to navigate.  ![e7f604546f8656f3851ddb855a308099](https://pages.runevents.net/organizer-multimedia/226/44587224-b0ec-4cd4-84cc-aa3f8344cab5) --- ### run.events Smart Hub - Content - Multimedia > Learn how to upload, manage, and optimize images and media files in the run.events Multimedia Library for better web performance and content organization. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-content-multimedia **Multimedia Library** The community includes a dedicated **Multimedia Library** for managing images and other media assets used across articles, pages, videos, and community branding. **Key Features** - Upload, view, and organise images and media files for use throughout the community - All uploaded images are automatically **converted to WebP** and **resized** for optimal web performance - Supports both direct uploads and importing media from external URLs **Content – Multimedia** The Multimedia section allows you to store and manage visual and media assets in one central place. These assets can then be used across articles, videos, pages, and other content types. **Adding New Multimedia** To upload a new media file: 1. Go to **Multimedia** 2. Click **+ Add Media** 3. A flyout window will open with all configuration options  ![ff1eb3dc3ac5f565ab75d148336c3fe2](https://pages.runevents.net/organizer-multimedia/226/7e9e5791-313d-4792-9af7-8f3593300151) **Source - Upload File** - Choose a file from your computer or drag & drop it into the upload area - Supported formats: PNG, JPG, GIF, WebP, MP4  ![f9a4ccc7d5839aee02ffbcdb296dc79a](https://pages.runevents.net/organizer-multimedia/226/76ebebf1-dcd0-406e-876d-ac44069cedff) **External URL** - Import media directly from a web link - Supported formats: PNG, JPG, GIF, WebP, MP4  ![c7856a0b907f44b0d645d7423719d09a](https://pages.runevents.net/organizer-multimedia/226/69d1fbd8-7e0a-4d9c-b237-54f2fdae557f) **Edit Options** - Resizing – automatically adjusts image dimensions for optimal performance - Convert to WebP – reduces file size while maintaining quality ![1d925d8a9b9e7a11dc9e53efbbaf26a7](https://pages.runevents.net/organizer-multimedia/226/01ab9ad8-2740-4181-bc55-ad85899d1231) **Describe** Provide descriptive information to help you organise and find media later: - Name - Description - Tags AI – The **Name** and **Description** fields will be automatically populated with AI-generated content based on the uploaded image. You can edit both fields as needed. ![25229f8a32b48936464647fff3e7a890](https://pages.runevents.net/organizer-multimedia/226/0ef75780-ba05-4916-9fde-4f4507570669) If you want to add descriptions after uploading the photos, you can use the **AI Description** option to generate descriptions for multiple selected photos at once.  ![0a67236a7a74b9bf5ff00149071237cd](https://pages.runevents.net/organizer-multimedia/226/ea70959c-9359-482e-b8fa-dd896ed27ef1) **Finish** Click Finish to save the media file and make it available for future use across the community. --- ### run.events Smart Hub - Content - Videos > Learn how to host, organize, and publish videos and live webinars in the run.events Smart Hub, including metadata setup, transcripts, and access controls. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-content-videos **Content – Videos** The **Videos** section allows you to host, organise, and publish video content within your community. This includes both pre‑recorded videos and live webinar streams. **Content Types: Videos & Webinars** Videos can be hosted and streamed directly inside the community, supporting a variety of formats and providers. **Key Features** - Supports **YouTube videos** and **Stream Yard streams** - Allows uploading **video transcripts**, which are indexed by the AI support bot — making spoken content fully searchable - Videos can be tagged with **labels** and organised into **folders**, just like articles - Viewing can be restricted to **signed in members**, even if anonymous browsing is enabled elsewhere **Adding a New Video** Go to **Videos → + Add Video** to create a new video entry. A flyout window will open with all configuration options.  ![4f882f487a059d79f1e6cd3176c204e5](https://pages.runevents.net/organizer-multimedia/226/25c8430f-f90f-4a06-a015-3b6580f8a33a) **Overview Tab** **Basic Information** Fill in the following fields: - **Title** - **Status** – Published, Draft, Scheduled, Archived - **Stream Status** – Stream or Recording - **Stream Provider** – run.events, YouTube, Stream Yard - **External Video ID**– the video ID from the streaming provider (e.g., YouTube, Vimeo) - Example for YouTube recordings: copy and paste the extract, the part between v= and &t: v=VIDEOCODE&t=123 → **VIDEOCODE** - **Author** – choose from community members with the **Contributor** role - **Labels** – select from labels created in the **Labels** tab - **Folder** – optionally assign the video to a folder for better organisation - **Publish Date** – set when the video should go live (leave empty for drafts)  ![b2176782db19a7e40b5cb301ef5c70d8](https://pages.runevents.net/organizer-multimedia/226/e91cc016-385f-4923-863c-a7936ff8ab32) **Content Section** This section allows you to add descriptive content around the video. - **Header** – a short line displayed above the title - **Title** - **Subtitle** – fully formattable, supports links, includes a preview option  ![67c57c9e472355841026f8750419beb0](https://pages.runevents.net/organizer-multimedia/226/a157f929-87d8-4ca4-8c06-6567a0ba36e6) - **URL Slug** – a clean, URL friendly identifier (lowercase letters, numbers, hyphens) - **Body** – use Rich Text to Markdown editor to keep the formatting, links, images, and preview - **Featured Image** – select an image from the **Multimedia** gallery  ![3d6aa10b7bba6845182ea576716dd094](https://pages.runevents.net/organizer-multimedia/226/569e5b1f-396b-4cfa-bc42-0e52b2543f85) **Transcript Section** If you have a transcript for the video, you can upload it here: - **Language ID** – specify the language of the transcript - **Transcript Text** – paste or upload the cleaned transcript content, this step is essential for **proper indexing**  ![c545f698768d18af5c759a369d53ff16](https://pages.runevents.net/organizer-multimedia/226/a3cc8621-0865-4bb5-b0ab-cf3fb0fdfa94) **Videos Overview** All uploaded or linked videos are displayed in a list where you can browse and filter them by: - **Title** - **Status** (Draft, Scheduled, Published, Archived) - **Folder** - **Author** - **Publish Date** This makes it easy to manage your video library, review what’s already published, and prepare upcoming content. Videos can be tagged with labels, organised into folders, restricted to signed in members, and enhanced with transcripts that make spoken content searchable through the AI support bot. Combined with flexible streaming options and rich metadata fields, the Videos section gives you everything you need to build a structured, accessible, and engaging video experience for your community. --- ### run.events Smart Hub - Member Experience > Discover how run.events Smart Hub delivers a seamless, personalized member experience across web and mobile platforms with profiles, agendas, AI support and social features. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-member-experience **Member Experience** Once logged in, members enjoy a personalized, connected experience across both **run.events Smart Hub** (web) and the **run.events mobile app**. Their profile, agenda, content interactions, and engagement tools work seamlessly across platforms, ensuring a consistent and intuitive journey before, during, and after the event. **Personal Profile** Every member has a personal profile that brings together their identity, event participation, and professional details. **Profile Header** The profile header displays the member’s name and profile photo, synced directly from their run.events account.  ![4ad2c1cc019a6f4951ba1ca380216ce1](https://pages.runevents.net/organizer-multimedia/226/d27e7298-1935-4d86-80a5-5f078674d2bc) If the member holds a ticket to the linked event, their **ticket and QR code** appear prominently in the header for instant access — ideal for quick check-ins on the day of the event.  ![71581eb6d50209d3c8df1b08a90ae976](https://pages.runevents.net/organizer-multimedia/226/d9c68ffd-9015-4e01-8c64-ecdbc6970964) **Profile Privacy on Import** When attendees are imported from an external source, organizers can set their default profile visibility to **“not public.”** This ensures attendee information remains private until the attendee chooses to make their profile visible to others. Learn more: [My Profile tab | For Event Attendees | run.events](https://community.run.events/knowledge-base/article/my-profile) **Standard Profile Fields** Members can manage their profile and membership settings directly from the Profile Header. From this section, members can: - Choose whether their profile is Public or Private. ![034d87ea5b1e90325aaace32bd5b1f8b](https://pages.runevents.net/organizer-multimedia/226/a0fd2726-82fa-4d8d-a168-ab78f081436d) - Edit the available profile information fields. ![8763a964ad03d1840ed604987fe805e7](https://pages.runevents.net/organizer-multimedia/226/4b3f3342-5ca4-4300-871f-ec15255cc0c2) - Set their community preferences. - Choose to leave the community or pause their membership. ![b5b109578ee6bd71e21bbfe8f23415bc](https://pages.runevents.net/organizer-multimedia/226/882750cd-1a31-4cc5-83a1-4491d468a526) The following fields are available: **Identity** - Title - First Name - Middle Name - Last Name - Country - Preferred Language (Dutch/Flemish, English, German) - Spoken Languages - Industries - Tags **Professional** - Job Title - Company - Tagline (0–250 characters) - About / Biography These fields are **fixed** and cannot be customised by organisers. They are designed to help members present themselves professionally and build meaningful connections within the community. **Content & Navigation** Members can explore a rich ecosystem of event content and community activity. **What Members Can Access** - Articles, videos, and posts from the community feed - Event data such as agenda, speakers, and sponsors — all displayed as interconnected pages - Interactive features such as likes, comments, and posts (depending on organiser permissions) This creates a dynamic environment where event information and community engagement live side by side. **![969ecb77ad9a8d5bc824cee9993d988a](https://pages.runevents.net/organizer-multimedia/226/bccb7b18-d583-4d91-95d5-748b51fd0384)** **Social & Engagement Features** Members can actively participate in the community through a range of social tools: - **Posts:** Members and contributors can publish posts to the community feed.  ![a57e18bbf603935bec9da5b7427e47f8](https://pages.runevents.net/organizer-multimedia/226/acf473c8-8ea3-4242-8f3c-907a34b9408c) - **Comments:** Members can comment on articles, videos, and posts.  ![30ce63841cfe775770d306a7c2b53eec](https://pages.runevents.net/organizer-multimedia/226/a28ee3af-336d-4ead-a683-72bc26b02fb3) - **Pinned Posts:** Administrators can pin important posts to the top of the feed.  ![dce6116b30821c04e429cb6a7ca6c908](https://pages.runevents.net/organizer-multimedia/226/fff6402e-1067-4a6a-a0cc-4da1717b4c57) - **Likes:** Members can like posts and content. - **Content Filtering:** The feed can be filtered by content type (posts, articles, videos).  ![8cb2b3bd6d9c7ee2b4520de49653ee57](https://pages.runevents.net/organizer-multimedia/226/bf0a2b9f-bbc4-4a64-8979-affe484c4d47) - **Labels/Tags:** Content can be browsed by label for easier discovery.  ![627c1e99c2b8e30f880127db1e9e3b28](https://pages.runevents.net/organizer-multimedia/226/a421b3dc-9940-40a3-bec6-1f3ea4537416) These features help foster interaction, discussion, and ongoing engagement. **AI Support Bot** The built-in AI assistant is always available to help members find what they need. It can answer questions about: - The event - The agenda - Speakers - Community content - Navigation and where to find things  ![62c3ce849fba792326f0b49a80a81231](https://pages.runevents.net/organizer-multimedia/226/1fbbbf79-a403-4e58-b94d-e3630c71c847) This ensures members can quickly access information without needing to search manually or contact support. **Personal Agenda** Members can build a personalised event schedule that stays in sync across the community and the mobile app. **How It Works** - Members favourite sessions by clicking the **heart icon** on any session or agenda view.  ![0dee988982432f9bebd658b4209b4981](https://pages.runevents.net/organizer-multimedia/226/619efd9f-4a3f-4354-93ef-ccd698013881) - A **“My Agenda”** toggle filters the agenda to show only their saved sessions.  ![7629f298ae5196fda50716c048105a88](https://pages.runevents.net/organizer-multimedia/226/c40b12bf-0f83-4b6d-825b-26c00ede58dd) **What the Personal Schedule Includes** - Sessions the member has favourited - Meetings booked with sponsors - Meetings accepted from other attendees **Access Based Visibility** Sessions that fall outside the attendee’s ticket access appear **greyed out**. Hovering over them displays a message such as: **“You cannot add this session — please upgrade your ticket.”** This behaviour is configurable and can serve as a natural, non‑intrusive upsell opportunity.  ![38d71f3767e8afe0926630516f011fff](https://pages.runevents.net/organizer-multimedia/226/49a465a1-83db-413c-be0a-540308833e77)  ![707ee1c3f36765b0205bb62dd814359e](https://pages.runevents.net/organizer-multimedia/226/a447566a-c84d-4f8f-8ecb-f8e4c9badd22) **Cross platform consistency** The personal agenda behaves identically on: - The community website - The run.events mobile app Members can switch between devices without losing context. --- ### run.events Smart Hub - Menu Management - Members > Learn how to manage community members in run.events Smart Hub, including viewing details, assigning roles, and controlling email subscriptions. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-members **Menu Management –** **Members** **Member Management** The Member Management section allows organisers and community administrators to oversee everyone who participates in the community. It provides a complete overview of members, their roles, their activity status, and their communication preferences. **What You Can Do** - **View and manage all community members** - See who has joined the community, when they joined, their roles, and their current status. - **Subscribe or unsubscribe members from community emails** - Control whether a member receives community related announcements and updates. - **Assign roles to members** - Each member can be assigned one of three administrative roles, each with different permissions. **Members Overview** Go to: **Members tab** **Quick view information** The member list displays all the key details: - Profile photo - Name - Status - Assigned roles - Join date You can also use the search bar to find specific members quickly. **![9361522a360c25bc840156bd3cf2535c](https://pages.runevents.net/organizer-multimedia/226/5eba3dc9-67fb-4620-b26e-2380f580292b)** **Member Details** Clicking on a member opens a flyout window with detailed information and management options. **Email Subscription Toggle** A simple toggle lets you control whether the member receives community related emails and announcements. **Profile Tab** This tab shows the member’s personal and professional information: Profile photo Professional details: - Company - Job title, etc. Location & Language: - Location (country) - Languages (spoken and preferred) Tags & Industries Membership settings - Membership status (editable): - **Active** - **Left community** - **Paused membership** - Email address - Join date **![ee8a36c92415807a494c1a8810fec2b4](https://pages.runevents.net/organizer-multimedia/226/3d0432ab-5696-4e4c-8d3e-c75f9dde0b00)** **Roles Tab** Here you can assign or update the member’s administrative roles. These roles determine what they can manage inside the community: - **Contributor** - Can publish articles, upload videos, and create pages. - **Moderator** - Can moderate social elements such as comments, posts, and tags. - **Administrator** - Has full control over the community administration panel. These roles allow you to delegate responsibilities without giving access to the main organiser portal. **![5f2465734ce7d8b23163cab154b74e07](https://pages.runevents.net/organizer-multimedia/226/1bb35427-6a24-4090-936b-03eaf840a089)** --- ### run.events Smart Hub - Menu Management - Permissions > Learn how to configure permissions in run.events Smart Hub to control access, publishing rights and community engagement levels for members and visitors. **Published:** May 22, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-permissions **Menu Management –** **Permissions** **Permissions** The **Permissions** section controls who can interact with the content, who can publish different types of media, and how accessible your community is to members and visitors. These settings help you shape the level of openness, safety, and engagement within your community. **Permissions Overview** Permissions determine who can view and engage with your run.events Smart Hub community. **Require sign‑in to view** When enabled, the entire community is hidden from visitors who aren’t logged in. Ideal for private or members‑only environments such as associations or closed groups. **Anonymous browsing** Allows visitors who aren’t signed in to read community content. Useful when you want your discussions or posts to be publicly visible. **Require sign‑in to watch video** Even if anonymous browsing is allowed, users must sign in to watch videos or join webinars. This is helpful when you want your content to be publicly discoverable but restrict access to media or live sessions. **Interaction Permissions** These settings determine how users can participate socially inside your community. **Interaction Enabled** Enables or disables all social features. - **When enabled:** Users can like posts, comment, and engage with content. - **When disabled:** The community becomes read-only — no posts, comments, or reactions are allowed. **Who Can Write Posts** Controls who are allowed to create new posts. - **Members Can Write Posts** - All registered community members can publish posts. - Contributors automatically inherit this permission. - **Contributors Can Write Posts** - Only users with the Contributor role can publish posts. - Members cannot create posts unless explicitly enabled. **Use case:** If you want a more curated feed, allow only Contributors to post. If you want an open, social community, allow Members to post. **Who Can Post Images** Controls who can upload images in posts. - **Members Can Post Images** - All members can attach images to their posts. - **Contributors Can Post Images** - Only Contributors can upload images. - Automatically enabled if Members are allowed to post images. **Use case:** Restricting image uploads to Contributors helps prevent spam or inappropriate content. **Who Can Post Articles** Controls who can publish long‑form content. - **Members Can Post Articles** - Members can create article style content. - **Contributors Can Post Articles** (default) - Only Contributors can publish articles. **Use case:** Articles often represent official or curated content, so many communities keep this limited to Contributors. **Who Can Post Videos** Controls who can upload video content. - **Members Can Post Videos** - Members can upload videos directly. - **Contributors Can Post Videos** (default) - Only Contributors can upload videos. **Use case:** Video uploads can be resource heavy and require moderation, so many communities restrict this to Contributors.  ![fd1347254421070949fac932b9699935](https://pages.runevents.net/organizer-multimedia/226/253e7384-6289-4d1a-a17b-1e24ff7668b2) **Access Permissions** These settings determine who can view your community and how content is accessed. **Anonymous Can Browse** - **Enabled:** Anyone can browse community content without signing in. - **Disabled:** Only logged in users can view content. **Use case:** Enable this for public communities; disable it for private or member only spaces. **Require Sign In to Watch Videos** - **Enabled:** Users must be logged in to watch videos. - **Disabled:** Videos are publicly viewable. **Use case:** Useful when video content is exclusive or restricted to registered members. **Pass Query Parameters** Allows query parameters to be passed through community URLs. **What this means:** If a user arrives with a URL like ?ref=campaign123, the parameter is preserved. This is useful for: - Marketing tracking - Deep linking - Integrations with external systems  ![d9ae45f0b63d1e271ae4bfe1943a95a5](https://pages.runevents.net/organizer-multimedia/226/69cc4d27-9101-40dd-a877-e0cd132c6b67) **Run.events Smart Hub Management Access** **Can someone manage run.events Smart Hub without access to the run.events organiser dashboard?** **Yes.** The community administration panel is separate from the main run.events organiser dashboard. Anyone assigned the **Administrator** role *within the community* can manage: - Permissions - Content - Moderation - Settings —without needing organiser portal access. This allows you to delegate community management safely. **Membership Permissions *(Coming Soon)*** These features will be available in future updates. **Invite Only Community *(Coming Soon)*** Only invited users can join the community. Useful for private groups, premium memberships, or internal communities. **Admin Approval Required *(Coming Soon)*** New users can request access but must be approved by an administrator before joining. Ideal for controlled or moderated communities. --- ### run.events Smart Hub - Content - Articles > Learn how to create, manage, and publish articles in run.events Smart Hub with rich text editing, folders, and AI-powered search. **Published:** May 21, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-content-articles **Content Types: Articles** Articles function like blog posts — formatted, authored content published to the community feed. Key Features - Can be saved as Draft, Scheduled, or Published - Authors must have at least the Contributor role - Articles can be tagged with custom labels for easier browsing and filtering - Articles can be organized into folders (useful for structured content or migrating an existing website) - One article per folder can be set as the root/index page for that folder path - Content is created using a rich text editor with full formatting tools - Images can be selected from the community media library - Articles are indexed by the AI support bot, making them searchable through the chatbot **Creating an Article** To create a new article, go to **Articles → + Add Article**. A flyout window will open where you can enter all article details.  ![d4217240e3a4097b3120a89093ac85da](https://pages.runevents.net/organizer-multimedia/226/ea3d6fdc-60b6-44ce-ab97-902803964fb1) **Overview Tab** **Basic Information** Fill in the following fields: - **Title** - **Status** – choose between *Published*, *Draft*, *Scheduled*, or *Archived*  ![acc9ae5240a5a6023fc8f327d60cd9b0](https://pages.runevents.net/organizer-multimedia/226/cca6fcb6-84b5-42fd-87a5-30815c45b3e5) - **Author** – select from community members who have the **Contributor** role - **Labels** – choose from labels created in the **Labels** tab - **Folder** – optionally assign the article to a folder for better organisation - **Publish date** – set when the article should go live (leave empty for drafts)  ![2ad95757f5869c6fea3f38d3734662af](https://pages.runevents.net/organizer-multimedia/226/e6447878-c51e-4f5a-8f8c-af156c235b9e) **Content Section** This is where you build the article itself. - **Header** – a short line displayed above the title - **Title** - **Subtitle** – fully formattable, supports links, includes a preview option  ![5d940efc1d425c322af4f42d0d4c59c3](https://pages.runevents.net/organizer-multimedia/226/281f06d2-337d-4de5-8b3f-a2deb7232b63) - **URL Slug** – a clean, URL friendly identifier (lowercase letters, numbers, hyphens) - **Body** – rich text editor with formatting, links, images, and preview - **Featured Image** – choose an image from the **Multimedia** gallery  ![90289e6981741758613af34757d78f09](https://pages.runevents.net/organizer-multimedia/226/107e0f88-33a0-4cae-876b-6babe02f8537) **Browsing Articles** All articles are listed in a table where you can easily browse and filter them by: - **Title** - **Status** (Draft, Scheduled, Published, Archived) - **Folder** - **Author** - **Publish Date** This makes it simple to locate specific content or review what has already been published.  ![829256e0f37c1443fa5f8339de81c7e8](https://pages.runevents.net/organizer-multimedia/226/a453ed98-1402-48e7-bd1c-3ca96c33104b) --- ### run.events Smart Hub Setting up in the run.events platform > Step-by-step guide to creating and configuring a Smart Hub community in the run.events platform, including branding, permissions, and member management. **Published:** May 21, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-setting-up-in-the-run-events-platform **Setting Up a run.events Smart Hub** run.events Smart Hub is created from the run.events organizer portal. Go to: **Organizer profile -> Communities**  ![c9ffc3c2e58348a30b26e0a09258d4fc](https://pages.runevents.net/organizer-multimedia/226/53a97726-223e-494e-9e2c-43a6996b8174) Click **+ Add a community**  ![0edc79fb265551583d3f9bfa50bfa898](https://pages.runevents.net/organizer-multimedia/226/d4bda7fc-b245-4589-8b06-35f963a51d4c) **Basic Configuration** Fill in the basic details that will be publicly visible: - **Name** - **Status** (Active, Inactive, Archived, Deleted) - Set the status to Active when ready - **Description** - **Tagline** - **Rules** - Define the rules that members must follow. These rules also serve as the grounding prompt for AI moderation — content that violates them will be automatically declined.  ![a7a12491b9945a866dc34d3e7b0964ee](https://pages.runevents.net/organizer-multimedia/226/0cd860a1-5511-4aae-a5df-7893b04d6fbd) Configure branding - Logo - Header picture - Primary and secondary colors  ![d5c621c3c6a8ed39d3bcd1c5d5980af1](https://pages.runevents.net/organizer-multimedia/226/23678eff-82c0-4e6c-a75f-55a6be17c1e3) **Access & Privacy Permissions** Define permissions: - Only signed-in members can access this community page - When enabled, the entire community is hidden from anonymous (not logged-in) visitors. Ideal for private, members-only spaces like associations. - Administrators and Moderators must approve join requests - Only administrators and moderators can invite new members  ![a8b029d15dba93ea60546d253058a590](https://pages.runevents.net/organizer-multimedia/226/a9257286-ef92-4bba-9e55-bfa128ba1245) **Configure JavaScript in Header** Inject custom JavaScript (e.g. Google Tag Manager, analytics, tracking pixels) directly into the community. The code is injected into every run.events Smart Hub page automatically. ![b3f2674f79f2eb40f9455a6d9f2f1a70](https://pages.runevents.net/organizer-multimedia/226/96b4be3a-005c-4593-859d-3857620ea2eb) **Agreement Documents** Once community created, add Terms of Service, data privacy agreements, or any custom acceptance text shown to new members on joining.  ![1edf56c78e9fd4a45e1e973441c18546](https://pages.runevents.net/organizer-multimedia/226/b9a0e733-768d-4557-9690-d2c7113aa90c) **Important:** Day-to-day community management happens inside the run.events Smart Hub via the Administration Panel — not in the run.events organizer portal. This allows a dedicated run.events Smart Hub manager (who may not have access to the main run.events backend) to administer the run.events Smart Hub independently. **Custom Domain** A run.events Smart Hub can be served on a custom domain (e.g. community.yourevent.com or app.yourevent.com). ●The organizer provides a DNS change, by contacting run.events Support team: [New Ticket | run.events](https://community.run.events/ticket/add) ●This is a significant improvement over the default event dashboard URL which cannot be customized. **Linked Event** A *community* in your platform can optionally be connected (“linked”) to a specific **event**. When you link them, the community gains **event‑aware features** — meaning the community can automatically adapt to the event it belongs to. **What “event**‑**aware features” usually include is:** - Showing event‑specific content inside the community - Automatically syncing attendees, sessions, or updates - Enabling event‑related discussions, announcements, or resources - Making the community feel like an extension of the event rather than a standalone space If you run a recurring event (e.g., “Tech Summit 2025”, then “Tech Summit 2026”), you don’t need to create a new community every year. You can **reuse the same community** and simply update the linked event to the new edition. Linking a community to an event: - is optional - unlocks event‑specific functionality - can be changed each year for recurring events **Article Labels configuration** Go to: Article Labels  ![bfa13338fb95597c2fd9b20721b8bbd6](https://pages.runevents.net/organizer-multimedia/226/e62a890c-e514-4ed8-a6a8-4f58fefc8967) Click on “+Add new”  ![091f866d6f42d5849ee951ced716e904](https://pages.runevents.net/organizer-multimedia/226/19ca9871-e552-4025-9f5a-123b74c9d16a) Configure: - **Label Name** - The title or identifier you assign to the label. - **Badge** - An optional marker that highlights or categorizes items using this label. - **Is Publicly Visible** - Determines whether the label is visible to all users or only to administrators and moderators.  ![461e46214846f6f8b3f337808a8ce5f2](https://pages.runevents.net/organizer-multimedia/226/59505afe-481f-40ae-be1c-37c0b0ebaaa6) An example:  ![be868f4e5074022177228546fac71524](https://pages.runevents.net/organizer-multimedia/226/a8a800df-d213-4d5c-8549-678a63ca0d5e) **Members Management** Once your community is set up, you can manage members and membership rules by clicking the **People** icon.  ![70a31d85e08f536703a3b1c90e618efb](https://pages.runevents.net/organizer-multimedia/226/2d5e3e47-39c7-44a3-a635-c5d40b775971) From this section, you can handle tasks such as: - Importing new members - Sending email communications  ![92bb480f99cfb1a0ee4b6af0af788940](https://pages.runevents.net/organizer-multimedia/226/d57963b0-0211-4774-a0e9-bb9c072838a3) - Bulk‑updating member settings, including email preferences and membership status (Active, Left Community, Paused Membership)  ![ff802731a5f433610bf6adc2abb957ea](https://pages.runevents.net/organizer-multimedia/226/691e60ec-1cc5-4411-b1c2-5bb796f4b4ab)  ![367d5ce0377592f7e4ea22c4c177bb47](https://pages.runevents.net/organizer-multimedia/226/7baf238b-bb5f-4136-9586-08fbc0199937) By selecting an individual member, you can also assign or update their role: **Contributor**, **Moderator**, or **Administrator**.  ![d7a369f25e078d065bf3c6fcc4481381](https://pages.runevents.net/organizer-multimedia/226/8b7758e7-e407-47c5-acc7-117d713b1c2e) **Importing New Members** When you click **“Import members”**, a flyout window appears where you can define import settings and apply filters.  ![45367de6e7298b62141f0d4868a5558b](https://pages.runevents.net/organizer-multimedia/226/33bbe6f3-09fc-4aa6-868c-8b50b8c5d257) Define - Membership status: **Active**, **Left Community**, or **Paused Membership** - Whether the member **should receive emails** - Whether to **update existing members’** membership and email‑communication statuses  ![2743e8e9289ea273fd78f60e78f08674](https://pages.runevents.net/organizer-multimedia/226/6127e94c-e09c-473b-8092-6e17364cb278) Filter Choose which members to import based on: - Event  ![9d2238284bb593a7e0c5cd4001be764c](https://pages.runevents.net/organizer-multimedia/226/910643c5-a3c7-48cd-b54c-e4253142dddb) - Ticket type - Ticket status - Purchase date (before / after) - Ticket options (set / not set) - Payment status: **Free**, **Paid**, **Unpaid**  ![a80b145a8e16c1e4c68bc89132e356a6](https://pages.runevents.net/organizer-multimedia/226/e3c1ff6f-d0b5-41ee-b8a9-968482fcdda7) - Customer name - Voucher - Additional custom‑field filters Once you’ve configured your import settings, click **Import**. All attendees matching your filters will be added to the community member list. From there, you can send email communications and manage each member’s membership status. --- ### run.events Smart Hub - Menu Management - Assistant Analytics > Learn how to manage AI Assistant analytics, moderation rules, FAQ sets, and indexing in run.events Smart Hub to refine content and improve user interactions. **Published:** May 21, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-menu-management-assistant-analytics **run.events Smart Hub – Menu Management –** **Assistant Analytics** **AI Assistant, Moderation, Indexing & Analytics Overview** If you choose to enable the AI Assistant in your run.events Smart Hub, several tools become available to help you understand user behaviour, maintain content quality, and ensure your AI Assistant always has access to the most relevant information. See how Assistant Analytics, AI Moderation, FAQ management, SEO discoverability, and search indexing work together. **Assistant Analytics** The Assistant Analytics section in the admin panel gives you full visibility into how members and visitors interact with your AI Assistant. It allows you to: - View all questions asked by users along with the assistant’s responses - Identify gaps in your FAQs, articles, or support content - Trigger a manual reindexing after adding new articles, videos, or FAQs - Monitor indexing behaviour - Understand user needs and refine your content strategy accordingly **Setting your AI Assistant** Go to **Community Administration**. - **Turn on the AI Assistant** - Open your **Admin panel**. - Navigate to the **AI Assistant** or **Assistant Settings** section. - Enable the assistant for your community. **Set up AI Moderation** - **Write detailed run.events Smart Hub Rules** - Clearly define what is allowed and not allowed (e.g. hate speech, discrimination, spam, harassment, self-promotion rules). - Be specific—these guidelines are used as the **grounding prompt** for moderation. - Set the **assistant description** (what it helps with). - Configure **tone** (formal, friendly, concise, etc.). - Choose which **languages** it should support (if applicable). - **How moderation works** - All member submitted content (posts, comments) is checked before publishing. - If content violates guidelines, the AI: - Declines to publish it. - Explains to the user why it was blocked (based on your rules). **Create and Manage FAQ Sets** You can create and manage multiple FAQ sets for different audiences (attendees, speakers, sponsors, etc.) in the run.events organiser dashboard. - Create separate FAQ sets for different user groups - Use AI generated FAQs as a starting point and edit them - Select which FAQ sets should be indexed for the AI Assistant This ensures the assistant can deliver accurate, role specific answers. **Step-by-step** - **Create FAQ Sets** - Go to run.events **Organizer dashboard -> Event level -> Communications → FAQs**. - Create individual sets such as *Attendee FAQs*, *Speaker FAQs*, or *Sponsor FAQs*. - **Use AI Generated FAQs (Optional)** - Generate FAQs with AI. - Edit the questions and answers to match your event’s needs. - **Select the FAQ sets to include in the AI knowledge base.**  ![bf1e0cd54d6fd6e69371020e5f9d3e13](https://pages.runevents.net/organizer-multimedia/226/ffc60693-9241-4207-b04e-a6e5c676d9bb) **Configure Indexing (AI bot knowledge)** Go to: **Assistant Analytics** tab -> **Indexing Configuration** The AI Assistant relies on an indexed knowledge base. Administrators can configure which data sources are included, select data sources to index: **Event FAQs (**created under Communications → FAQs) – choose **which FAQ sets to include.** - **Run.events Smart Hub articles** – automatically indexed after publication - **Run.events Smart Hub Video transcripts** – the assistant searches full transcript text  ![fb4110b70ecac6f0155b582bbb15a366](https://pages.runevents.net/organizer-multimedia/226/39cd6fb0-50c0-4995-93d3-30dc45014389) If your community is not yet linked to an event, you may see the message: *“No event is associated with this community. Go to Community Administration to set up event association before configuring search indexing.”*  ![6a4c46c66750526144e65681b4b22011](https://pages.runevents.net/organizer-multimedia/226/7eee3da2-e8e3-408a-bcc7-2a66627e2bea) **Indexing behaviour** **Scheduled indexing:** runs automatically (daily). **Manual reindex:** - Go to **Assistant Analytics**. - Click “**Start Re-indexing**” - Wait ~30 seconds for the new content to be included.  ![fbd1e80c6c69a1e983fa526339280c3c](https://pages.runevents.net/organizer-multimedia/226/950c41e9-56ed-407d-8594-b03ea96ed842) **What does reindexing mean?** Reindexing updates the assistant’s internal knowledge base by scanning all selected content sources (FAQs, articles, transcripts). This ensures the assistant always uses the most up to date information when answering questions. **AI Moderation** All member generated content—such as posts and comments—is automatically moderated by AI before it becomes publicly visible. Moderation is based entirely on the **run.events Smart Hub Rules** you define. If content violates your guidelines (e.g., hate speech, discrimination, spam), the AI will decline to publish it and provide a polite explanation to the user. **Tip:** Write detailed and specific community guidelines. The moderation model uses your guidelines directly as its grounding prompt, so clearer rules result in more accurate moderation. Go to: **Assistant Analytics** **Review questions and answers** - See all questions asked by members and visitors. - View the assistant’s responses. - Use this to spot: - Missing information - Confusing topics - Repeated questions - **Act on insights** - Add or update FAQs, articles, or videos where you see gaps. - After adding content, **trigger a manual reindex** if you want it available immediately. You can also search all user questions by **start date, end date, and model provider** to analyse trends or identify recurring topics.  ![85e64e7643d2ff52a85c23e62dbeee85](https://pages.runevents.net/organizer-multimedia/226/cbc36eca-d23a-4982-84fd-6a82a64424f6) **SEO & Agentic Discoverability** Your community is **SEO ready out of the box**. All pages include the necessary metadata and structure for standard search engine indexing. **Agentic SEO (llms.txt)** The community also exposes its content via **llms.txt**, the emerging standard used by AI agents (ChatGPT, Claude, Mistral, Grok, etc.) to discover and index site content. This means your community is automatically discoverable by AI powered search tools without any additional configuration. --- ### Partners & Sponsors Visibility in the Mobile App > Discover how to explore and connect with event partners, sponsors and exhibitors in the run.events mobile app with detailed profiles, sessions and team members. **Published:** May 21, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/partners-sponsors-visibility-in-the-mobile-app **Partners & Sponsors Visibility in the Mobile App** The run.events mobile app gives attendees a simple and intuitive way to explore **Partners, Sponsors, and Exhibitors** at the event. This feature helps you learn more about each company, connect with their team, and discover their products, services, and giveaways. Attendees can view a wide range of information, including **Contacts**, **Assets** (documents and links), **Products & Services**, **Giveaways**, **Booth Events**, **Sessions**, and the **team members** representing each company at the event. **How to Access Partners & Sponsors** - Open the mobile app and tap the **“Coin”** button/label in the bottom-left corner.  ![8d5117e16d661e04b6734eb7bd490bb8](https://pages.runevents.net/organizer-multimedia/226/321051fa-f04a-481d-8936-61899487c82d) - Navigate to the **Partners** tab.  ![48ec158511f91337032acf75fc9fa00a](https://pages.runevents.net/organizer-multimedia/226/7cbce475-0bf7-4f4a-853a-b878dcd190ba) - Tap any Partner to open its details. **Partner Details View** Within the Partner details screen, attendees can see: **Partner / Sponsor / Exhibitor Name** At the top of the page, you’ll find the company name, logo and a short company profile.  ![0c7420ffbab48e955dec235fc89f4083](https://pages.runevents.net/organizer-multimedia/226/3f1fd938-8c66-4332-b073-a10814d95825) **Book a Meeting** By scrolling down, you’ll find the Book a Meeting section. To learn how to request a meeting, check How to book a meeting with a sponsor.  ![078cc34bb2fdc81e179b195824c7f9b9](https://pages.runevents.net/organizer-multimedia/226/1685a938-b6f7-43db-b05c-98b1d18b33b3) **Our Sessions** This section displays all sessions hosted by the sponsor.  ![cb6b361a4e80551fa427b780028779a4](https://pages.runevents.net/organizer-multimedia/226/35dbfa11-736c-45b0-b4d6-84bd4bd6604c) Tap any session to view full details, add it to your personal agenda, rate the session, or connect with the speaker. Learn more: [Chat with Speakers in the Mobile App | Mobile App | run.events](https://community.run.events/knowledge-base/article/chat-with-speakers-for-event-attendees)  ![87d256d2f8ca5eb68f159afe423e2987](https://pages.runevents.net/organizer-multimedia/226/efac1577-6eba-4edf-a3f2-fa90847b2f43)  ![74cee006b27775436bf9824b87ae9572](https://pages.runevents.net/organizer-multimedia/226/746060d6-3cda-4954-96e8-41347c7f1398) **Our Team at the Event** Here you’ll see all representatives from the company. Tap any person to view their profile, connect, or send a direct message. To continue the conversation, see How to message and connect: [Connect & Chat with Attendees in the Mobile App | Mobile App | run.events](https://community.run.events/knowledge-base/article/connect-chat-with-attendees)  ![5a9a72584854cf7e018ff88e2c147cbf](https://pages.runevents.net/organizer-multimedia/226/7966e42a-a53b-4b79-9a7c-a2d7f7d08954)  ![c46e4873c4d2b49f79024fe6fc397a7e](https://pages.runevents.net/organizer-multimedia/226/4493f986-657c-4302-a0ac-2ee95ad4b289) **Contact & Social** This section includes additional contact information such as LinkedIn profiles for easier networking. **Products & Services** Learn more about the specific products and services the company offers.  ![7b0c6ce2ea5685e5b506699aefd2c933](https://pages.runevents.net/organizer-multimedia/226/179c1849-f5a5-4f07-b4bb-5234423605a7) **Resources** Access documents, brochures, and external links that provide additional information. **Giveaways** If the event uses **Gamification**, sponsors may offer swag items that attendees can redeem using collected coins. Learn more about Gamification: [Gamification for Attendees in the Mobile App | Mobile App | run.events](https://community.run.events/knowledge-base/article/gamification-for-attendees)  ![4260e419128d29297711159b847861dc](https://pages.runevents.net/organizer-multimedia/226/62c9b0a0-7796-4974-bbdf-cf538a9054ad) **Prizes** If the sponsor offers special prizes, they will be listed here. Visit their booth to learn how to participate.  ![452a465f03b16b39d4ae209a15b96c26](https://pages.runevents.net/organizer-multimedia/226/083f27e0-ec69-4a70-b582-cb591986d8eb) **Sponsor Booth Events** To see if a sponsor is hosting any Booth Events, go to the **Connect** button and open the **Social** tab. Learn more: [Sponsor Booth Events Mobile App Experience | Mobile App | run.events](https://community.run.events/knowledge-base/article/sponsor-booth-events-mobile-app-experience) --- ### Brand new Self-service dashboard for sponsors and exhibitors > Every sponsor and exhibitor on a run.events event has its own dashboard in the event portal. It is the place where a sponsor's team manages its presence at the event without going through the organiser: company information, team members and their tickets, lead retrieval, booth events, meetings with attendees, downloadable material, and the booth itself. This article describes what is there and how the parts fit together. **Published:** May 2, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/brand-new-sponsors-and-exhibitors-self-service-dashboard The organiser invites a person from the sponsor's side by email. The invitation link opens the event portal, and after accepting it the person becomes a manager of that sponsorship with a set of permissions. One manager is the representative. The representative can edit the company information, manage the team and assign tickets. Everyone else sees the parts of the dashboard their permissions allow. There are four further permissions, and each can be switched on or off per person from the dashboard home page: - lead retrieval - task management - booth configuration and management - meeting management A separate switch decides whether a team member receives official communication from the organiser. ## Home The home page shows the state of the sponsorship at a glance. On the left are the tasks the organiser has assigned to the sponsor, with priority, status and due date. Overdue tasks are marked. Opening a task shows its description and start and due dates, lets the sponsor change the status and fill in any fields the organiser has asked for, and has a conversation tab for exchanging messages with the organiser about that task. Below the tasks is the team, split in two lists: people who hold a valid event ticket, and people working in the backstage without one. Each member shows their permissions and, where applicable, the ticket types assigned to them. The representative adds members here, removes them, toggles permissions, and reaches the ticket page to assign the sponsorship's ticket allocation to individual people. On the right are the items that make up the sponsorship as contracted, and the sponsor's booths with their configuration status. ## Company information Under "Our info" the representative maintains what the event website and app show about the company: marketing name, logo, website, public description, and any custom fields the organiser has defined, such as industries, countries or languages. Two switches decide whether the sponsor has its own page on the event site and whether team members are listed there. A billing address is entered once and used for invoicing. ![Dashboard displaying lead engagement metrics , including pie chart breakdowns of lead ratings, bar graphs of lead roles, and individual contact profiles with ratings.](https://pages.runevents.net/organizer-multimedia/226/6e69e8de-95aa-4488-8cf0-999a7b79b391) ## Lead retrieval Lead retrieval has two pages. Lead retrieval configuration is where the sponsor prepares lead labels before the event. Labels are short tags such as a product name, "partner" or "hot lead". During the event, a team member scans an attendee badge in the run.events mobile app, gives the lead a rating from one to five stars, taps the labels that apply, and optionally writes a note. If the event uses gamification, the member can also record which giveaways were handed over. The configuration page also lists who on the team may scan, since scanning is tied to the lead retrieval permission. The leads page shows every captured lead with photo, rating, labels, company, job title and who scanned it. Three charts break the leads down by rating, by label and by team member. Opening a lead shows the attendee's details and lets the sponsor adjust rating and labels after the fact. One button exports all leads to Excel for import into a CRM. ![Dashboard displaying event coordination tasks for the 21st German Allergy Congress, including pending sponsorship commitments, team member profiles, and upcoming deadlines for Aeroallergen Diagnostics. The interface highlights overdue tasks, sponsorship roles, and event-related responsibilities for attendees.](https://pages.runevents.net/organizer-multimedia/226/432ca1eb-fa86-42bb-af3e-887cd7fb72a6) ## Booth events Sponsors can run small events of their own: a demo, a talk at the booth, a prize drawing. A booth event has a name, description, image, start and end time, location, and a maximum number of attendees. It can be public, so that every attendee sees it in the app and can register, or private. Each booth event gets its own chat group, created automatically, where the sponsor and registered attendees can talk before, during and after. A booth event can include a prize drawing. The sponsor enters the prize name, description, image, quantity and estimated value, and chooses who is eligible: everyone at the event, people whose badge was scanned at the booth, people present at the booth event, or members of the event's chat group. Eligibility can be narrowed further to specific attendee roles. Attendees enter the drawing by scanning a QR code that the dashboard displays. The draw itself runs from the dashboard, one winner at a time until the prize quantity is reached, and the winners are recorded on the event. The organiser decides whether booth events are available on a given event. ## Meetings The meetings page works in both directions. The sponsor creates meeting slots with a start and end time, a meeting place such as the booth or a meeting room, and an optional note. A slot is Free, Reserved or Booked. Attendees see free slots in the app and can request one, which sets the slot to Reserved until the sponsor accepts. The sponsor can also organise a meeting directly by searching attendees by name or company and sending an invitation. Accepting a request sets the slot to Booked and opens a direct chat between the sponsor and the attendee. Declining returns the slot to Free. When a meeting is accepted, the attendee is added to the sponsor's leads automatically, so a conversation arranged in advance ends up in the same list as badge scans. Meetings can be assigned to a specific team member. The meetings diary lists all scheduled, pending and past meetings with their status. ![This interface displays a booth setup for Aeroallergen Diagnostics at an allergy congress, showing available meeting slots and booth configurations. The schedule includes free and reserved time slots for attendees to book consultations at designated stations such as exhibition hall seats, demo counters, and private consult tables.](https://pages.runevents.net/organizer-multimedia/226/aeb13d45-79a3-4fb1-8932-d5fea291d6e9) ## Assets The assets page holds four kinds of material that attendees see on the sponsor's page: - **Contacts**: phone numbers, email addresses and social profiles. - **Assets**: documents to download, or links, each with a title, description and language. - **Products and services**: name, description and logo for each offering. - **Giveaways**: items handed out at the booth, with price, quantity, a limit per attendee, and an active switch. These are the giveaways that appear during lead scanning. ## Matchmaking If the event runs matchmaking, the dashboard shows a ranked list of attendees who match the sponsor's products and services, each with name, job title, company, tagline and a short introduction. The list is read-only and is meant as a starting point for meeting invitations. ## Booth configuration When the organiser sells booth space through run.events, the sponsor's booths appear on the home page with a status of Constructing, Draft or Published. Opening a booth shows the chosen booth template with its price, and sections for furniture, utilities and additional services, each with a running total in the event currency. The sponsor adds items from what the organiser offers, uploads design data for the booth, and, where the organiser has enabled it, opens the booth in the 3D floor planner. Publishing the booth marks the configuration as final and hands it to the organiser. ## FAQ If the organiser has written sponsor FAQs, they appear as a page in the dashboard, grouped by topic, with any related downloads such as exhibitor manuals or shipping instructions. ## Where to start 1. Accept the invitation email from the organiser. This opens the dashboard in the event portal. 2. As representative, complete the company information and add your team with the permissions each person needs. 3. Assign tickets to the people who will be on site. 4. Create lead labels before the event, and check that the people who will scan have lead retrieval switched on. 5. Install the run.events mobile app on each scanner's phone. Lead scanning is part of the standard app, and there is nothing separate to install. Questions and feedback are welcome in the community forum. --- ### Attendee Side Events Mobile App Experience > Step-by-step guide to discovering, creating, and managing Side Events in the mobile app for better networking and engagement during conferences. **Published:** April 29, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/attendee-side-events-mobile-app-experience **Attendee Side Events – Mobile App Experience** Side Events allow attendees to organise small onsite activities that enhance networking, spark conversations, and create meaningful interactions throughout the conference. If you’re interested in hosting your own side event, follow the guidance below and explore the available possibilities. **Accessing Side Events in the Mobile App** To explore and create Side Events from the mobile app: - Open the app and tap the **Connect** button/label  ![bd12e4f10e0912c4150f509e7d633e1a](https://pages.runevents.net/organizer-multimedia/226/e8256069-661f-4c33-8e70-5b944d5e3ad8) - Navigate to the **Social** tab - Here you will see all available Social Events created by other attendees, including: - **Sponsor Booth Events** organised by sponsors - **Side Events organized by other attendees** - **Your own Side Events** - Tap any event to open its details **Creating Your Own Side Event** - Open the **Social** tab - Tap the **“+”** button  ![278ce07eae9e2b3289ad8f2fe2820cf1](https://pages.runevents.net/organizer-multimedia/226/d351e860-c723-4da1-9d04-43a6c1e4bd8d) - Fill in the required information:  ![a557f0f20289288e643a0eb0e4d8d066](https://pages.runevents.net/organizer-multimedia/226/9f064da0-d40e-4ae1-b70f-a857b5f0fef6) - Image – choose Camera or Gallery  ![80861c03e7c797f414ba7d7fc533162d](https://pages.runevents.net/organizer-multimedia/226/5de3cc4a-c8e4-45c2-abb3-6555b284d2e0) - Side Event title - Side Event description - Location  ![f90563871c2e39dce230f2ac5c28f7d6](https://pages.runevents.net/organizer-multimedia/226/2ac0bcd8-ddfb-4303-bcf8-e6c7e3b4abb4) - Start and end date/time ![e7f7835d87001035694b6f15ff6fe28e](https://pages.runevents.net/organizer-multimedia/226/e981b8f3-a0cd-4f16-b361-c80ca2c40cf4)  ![634d8ad8de81734ce11250b37c0aa401](https://pages.runevents.net/organizer-multimedia/226/bb338de3-b8cf-4393-90ed-49645025e763) - Limited availability (optional) — enter maximum number of attendees - Can everyone join (public or invite‑only) - Notify me when new people join  ![76ea90b7b2a56536bd28217fa1dd55a0](https://pages.runevents.net/organizer-multimedia/226/6bd59a5d-f45a-43de-b330-f07df72ebb2b) - Add people by name (**Note: this is possible** **only if their profile is public**) ![14f2716ee02224db15b6955c663891d1](https://pages.runevents.net/organizer-multimedia/226/658dde5a-1db8-4ab0-b266-3a8912ebb1b6) - Tap **Create Side Event** **Side Event Details View** Within the event details screen, attendees can see: - Event title - Location - Start and end date/time - Available spots (capacity and remaining places) - Event admins - Availability status (public or restricted) - Notification settings ![055a4aa7782af1f8479f9e7d0b87dd83](https://pages.runevents.net/organizer-multimedia/226/f5307d9d-0e53-4d23-8929-9e3a377a79cc) - List of attendees and total number registered **Managing Side Event Group Attendees** Administrators can: - Promote attendees to **Group Admin** ![1e0ce3d070a86d774e4960ff1ba89ced](https://pages.runevents.net/organizer-multimedia/226/0340830b-3dac-4f9d-bf0a-e422330d8703)  ![0c2a2e3802eee791cb7ed70c42bbd0b9](https://pages.runevents.net/organizer-multimedia/226/1c3dcbc8-0e39-4bb8-8a0e-173e1155e952) - Remove attendees from the group ![a36dd321c8ff3a9c27b37da1e1d792dd](https://pages.runevents.net/organizer-multimedia/226/c5962910-bc5d-4e52-83b7-914d938fe674)  ![a097518425e533c94e201466fcb27421](https://pages.runevents.net/organizer-multimedia/226/57938839-8aec-43c3-a1e5-021c3c6b5afc) **Adding the Event to Your Agenda** Attendees can: - **Add the event to My Agenda** – registers them for the event ![9f16ed5f00913295777991bdbea64f43](https://pages.runevents.net/organizer-multimedia/226/142850c0-3b28-4d84-a148-f23166a6a67a) - **Remove it from My Agenda** – unregisters them ![b2962b02eacf0ff1eaf3a8ee007f6435](https://pages.runevents.net/organizer-multimedia/226/50460540-9ddb-4d2d-8235-66270d5e7925) Adding a Side Event to *My Agenda* confirms participation and ensures the attendee is included in any capacity limits. ![770438a2ad6aa89efdc9113cccdbf5fa](https://pages.runevents.net/organizer-multimedia/226/8b5e95ea-0863-45ce-8a7d-d4c7b4c7abab) --- ### Sponsorship dashboard: Booth Events - Onsite Experience > Learn how sponsors can manage booth events, generate QR codes for attendee check-in, and run prize drawings directly from the sponsorship dashboard. **Published:** April 29, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-booth-events-onsite-experience **Sponsorship dashboard: Booth Events - Onsite Experience** Sponsors can organize multiple **Booth Events** as part of their onsite engagement. Once everything is configured, the sponsor hosting the booth event should navigate to: **Booth Events → Select the event → Open the QR Code** The QR code is used for: - Attendee check‑in at the booth - Automatic entry into the prize drawing (if enabled)  ![f9f4085305d85f784871f2db21896820](https://pages.runevents.net/organizer-multimedia/226/e62767c3-267c-4ce2-901f-7e08e915ad7c) When opened, a separate window displays the QR code required for check‑in, along with the prize information (if a prize drawing is enabled).  ![fb04018c3886ef2289796db0eb539da8](https://pages.runevents.net/organizer-multimedia/226/02e11b27-ba30-4760-a5e5-1381521a92a4) **Tracking Booth Event Registrations** From the **Sponsorship Dashboard**, sponsors can easily track how many attendees have registered for the booth event. If the registration approaches or exceeds the planned limit, sponsors can adjust their settings or increase the capacity as needed.  ![3e302482062df1af3b55378261411c9e](https://pages.runevents.net/organizer-multimedia/226/bc71f6d4-e5b4-49d9-8f4b-3d3ada315d57) **Prize Drawing** If a prize drawing is enabled, the sponsor can click the **Draw** button to randomly select a winner. The system automatically selects from attendees who meet the eligibility criteria defined in the prize drawing settings.  ![9f126f89ea640a13ff98cbc3f297f950](https://pages.runevents.net/organizer-multimedia/226/c4f19f7b-a635-4bec-a65c-47a1cca305ea) Once the winner is selected, you can choose the next action. You may either **repeat the prize drawing** or **save winner** to finalize the result.  ![dfa1ddfc3f5e26a5946f6fe9427fd2a9](https://pages.runevents.net/organizer-multimedia/226/78814ea5-7b16-4aae-8db8-93f8b6e62439) If you choose to **save winner**, the selected attendee will be recorded and displayed as part of that specific booth event. ![f575a59f7a5b2ea1cac2f50c4bbf7f34](https://pages.runevents.net/organizer-multimedia/226/1cb295b7-4281-404b-ad48-75a1134d75f2) * * * --- ### Sponsor Booth Events Mobile App Experience > Step-by-step guide to discovering, registering for and checking into sponsor-hosted booth events via the mobile app, including prize drawings. **Published:** April 29, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsor-booth-events-mobile-app-experience **Sponsor Booth Events – Mobile App Experience** Sponsor Booth Events allow sponsors to host small onsite activities at their booths or any other location to attract attendees, drive engagement, and create meaningful interactions. If you’re interested in these types of side events during the conference, follow the guidance below and explore the available possibilities. To explore and join Booth Events from the mobile app, follow these steps: - Open the app and tap the **Connect** button/label.  ![f37e72ac3677df10889edf98389d551b](https://pages.runevents.net/organizer-multimedia/226/64719c53-5155-496e-9bae-f4d5aed700aa) - Navigate to the **Social** tab. Here you will see all available Social Events, including **Sponsor Booth Events** organized by sponsors.  ![013dd27abbfccb0c12a25c27b3d4df6c](https://pages.runevents.net/organizer-multimedia/226/75dba5e2-2dac-40cd-9082-ab5dddb0bd10) - Tap any event to open its details. **Event Details View** Within the event details screen, attendees can see: - **Event title** - **Location** - **Start and end date/time** - **Available spots** (capacity and remaining places) - **Prize information**, if a prize drawing is enabled - **Event admins** - **Availability status** (public or restricted) - **Notification settings** for the event  ![03f60c34fc26d7d88df7a90296f20007](https://pages.runevents.net/organizer-multimedia/226/b74196f4-a18e-41ea-bd56-dc02fc424855) **Adding the Event to Your Agenda** Attendees can: - **Add the event to My Agenda** – this registers attendees for the event  ![391fccbe834dd55ab125c5744869e490](https://pages.runevents.net/organizer-multimedia/226/72e8ceea-199a-43e8-9034-38ec573fed76) ![bb4be630ec5b0891a2ecdcf15ebb088a](https://pages.runevents.net/organizer-multimedia/226/dc3e87b0-748f-4e0f-b395-e8c4cb77266e) - **Remove from My Agenda** – this unregisters attendees from this booth event organized by a sponsor  ![10dd5abd9d03e2b53b227a3e9ed13027](https://pages.runevents.net/organizer-multimedia/226/d0c1ce4a-e220-4c0f-b384-e14982e6d0eb) Adding the event to *My Agenda* confirms participation and ensures the attendee is included in any capacity limits or prize drawing eligibility. If booth event is full, attendees may not be able to register. It is important to check available spots before planning to attend. **Checking Into a Booth Event** To check in for a Booth Event, simply scan the **QR code** displayed at the booth location. If the event includes a prize drawing, scanning the QR code automatically makes you eligible to participate.  ![b04d427c328a54509764877d4093049a](https://pages.runevents.net/organizer-multimedia/226/f9e5d1a3-a9c6-4f1e-8347-9aee1bb144a9)  ![eb1a2a241ab4d431ca0f0082af2e753d](https://pages.runevents.net/organizer-multimedia/226/c726502a-400c-480c-b5ac-c526e325c374) After checking in, you will receive a notification confirming that you have been entered into the prize drawing.  ![5c21060b70ac786c71c0933e47cc3d0d](https://pages.runevents.net/organizer-multimedia/226/41c3322c-717d-49f9-8fcf-6af7ec974b81) If you are selected as the winner, you will also receive a push notification on your mobile device.  ![cba7dfbb956bb97efa5c990004dc519c](https://pages.runevents.net/organizer-multimedia/226/464cbe83-94a9-4b34-bc72-fa8d27b28978)  ![7e39b875d661f2e104a14afd2b57ac99](https://pages.runevents.net/organizer-multimedia/226/23a8f0d8-64a6-4df6-be65-23456d91b14d) --- ### Sponsorship Dashboard: Booth Events > Learn how to create and manage Sponsor Booth Events, including prize drawings and attendee check-ins, directly from the Sponsorship Dashboard. **Published:** April 29, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-booth-events **Sponsorship Dashboard: Booth Events** Booth Events allow sponsors to organise their own mini‑events directly from their sponsor profile. These can include product demos, presentations, meet‑and‑greets, prize drawings, or any other activity designed to attract attendees to their booth.  ![67428c071c93647ae71e0346e3dc1937](https://pages.runevents.net/organizer-multimedia/226/99dfac72-3aab-415a-8172-e76c438f2cd3) **Visibility** Booth Events appear in the **mobile app** under the Connect button/label, inside the **Social tab**, giving attendees an easy way to discover, join, and engage with these activities. Learn more: [Sponsor Booth Events Mobile App Experience | Mobile App | run.events](https://community.run.events/knowledge-base/article/sponsor-booth-events-mobile-app-experience) **Creating a Booth Event** To create a new Booth Event: - Go to **Booth Events** in the Sponsorship Dashboard. - Click **Booth Events**.  ![3160e4cc4666677269f9758714945d36](https://pages.runevents.net/organizer-multimedia/226/8ebd7790-e0ee-4bc4-8867-b34d67866425) - A flyout window will open. - Fill in the event details: - **Image -** Upload an image to visually represent the booth event. - **Name -** The title of the booth event (e.g., “Live Demo: New Product X”). - **Description -** A short explanation of what the event is about. - **Start Date -** The date when the booth event begins. - **End Date -** The date when the booth event ends. - **Timing -** Specify the exact time or time range for the activity. - **Location -** Where the booth event will take place (e.g., “Booth #14”, “Expo Hall A”). - **Max Attendees -** Optional limit on how many attendees can register or participate. **Additional Options** **Is Public Event? -** If enabled, the booth event will be visible to all attendees. **Includes Prize Drawing? -** Enable this if the booth event includes a giveaway or raffle.  ![c29da1a7a25b3f87c29bdd43c010a3cb](https://pages.runevents.net/organizer-multimedia/226/531ab672-1c9f-4d2d-bde6-56b38e3a0023) **Prize Drawing Configuration** If the event includes a **Prize Drawing**, additional fields must be completed to ensure the feature works correctly. **Required Fields** When **Includes Prize Drawing** is enabled, the following information must be provided: - **Prize Name** – The title of the prize. - **Prize Description** – A short explanation of what the prize is. - **Image** – An image representing the prize. - **Quantity (int)** – Number of prizes available. - **Estimated Price (EUR)** – Approximate value of the prize. **Availability Settings** Define who is eligible to participate in the prize drawing: - **Everyone** - **Booth Visitors** - leads scanned at the booth - **Present Attendees** - those physically in the room who scanned the QR code - **Group Members Only** **Allowed Attendee Roles** Specify which attendee roles can enter the drawing: Participant, Speaker, Sponsor, Organizer, Support  ![42c2bc47558a3784cc0ba4474efcc90d](https://pages.runevents.net/organizer-multimedia/226/72838343-71c9-462c-973a-664785cdb9b8) **QR Code Check‑In** Each Booth Event generates a QR code: - Attendees scan it onsite to check in - If a prize drawing is enabled, scanning the QR code enters them into the drawing - The system ensures winners are selected only from eligible attendees - A visual animation accompanies the drawing process - Winners can be saved and displayed as part of the event ![2047bc9a4ab78659500787d5fe9561b8](https://pages.runevents.net/organizer-multimedia/226/b1149cd5-50ea-4540-9ff0-8e23e8458901) --- ### run.events Smart Hub an interactive online event dashboard > Discover run.events Smart Hub, an interactive online event dashboard that serves as a branded, persistent digital home for attendees to browse sessions, register, and engage before, during, and after events. **Published:** April 29, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/run-events-smart-hub-an-interactive-online-event-dashboard **What is a** **run.events Smart Hub?** run.events Smart Hub is your event's always-on digital home — a branded, interactive space where attendees can browse sessions, register, access their tickets, connect with each other, and engage with your content - before, during, and after the event. Unlike a standard event page, a Smart Hub is persistent, deeply integrated with the run.events platform, and requires no widgets, iframes, or third-party tools. Think of it as a mobile app for the web. A run.events Smart Hub can operate in two modes: - **Standalone** — no linked event - Best for year-round community hubs, associations, or membership groups. - **Event-bound** — linked to a specific run.events event - Unlocks agenda, speaker pages, registration, and ticket display. Recommended as the primary website for your event. **Use Cases** **1. Smart Hub** An always-on digital space for year-round audience engagement — not just during events. It suits professional communities, recurring conference audiences, or any group that benefits from continuous connection. ●Members log in with their run.events account and are automatically recognized as community members. ●Organizers can post articles, videos, and updates that members can browse and interact with. ●Members can comment on posts and content. ●An optional onboarding flow with community guidelines and acceptance agreement can be shown when a new member joins. ●Organizers can configure which content types are public and which require sign-in. **2. Association & Membership Management** run.events Smart Hub provides the foundation for managing associations and membership-based organizations. Organizers can control who belongs to their community, what roles those members hold, and what they can access or contribute. ●Members are tracked within the community, giving organizers a clear view of their audience. ●**Roles:** Members can be assigned roles: Contributor, Moderator, or Administrator. ●Community membership can be restricted to logged-in users only, making it a private member-only space. **3. Event Front-End (run.events Smart Hub Bound to an Event)** When a run.events Smart Hub is linked to a specific event, it gains a full set of event-aware capabilities and can serve as the primary public-facing website for that event. This replaces the default run.events event dashboard with a richer, configurable, branded experience. ●The run.events Smart Hub automatically displays an event registration button, linking directly to the registration form. ●Attendees who are logged in and have a ticket can see their ticket immediately on their profile header. ●Event data (sessions, speakers, sponsors, agenda) is pulled directly from run.events — no duplication needed. ●Sessions favourited in the community are synced with the run.events mobile app and personal schedule. ●The AI support assistant draws from event FAQs, articles, and video transcripts to answer attendee questions. **Reuse across editions:** A run.events Smart Hub can be reused across event editions. Simply update the linked event to point to the new year's edition — all content, members, and configuration carry over. No need to rebuild from scratch. **One Smart Hub = one event**. Each community can be linked to at most one event at a time. If you manage multiple events, create a separate run.events Smart Hub for each, or use a run.events Smart Hub without an event link as a general hub and include a list of upcoming events. **run.events Smart Hub as a Lead Collection Tool** When anonymous browsing is enabled (recommended for event communities), visitors can browse the community without logging in. However, when they choose to join — either by clicking "Join" or signing in — they become a tracked Smart Hub member. In the Members section, organizers can see: : ●Who has joined ●Whether that person holds a ticket ●Whether they have opted in to receive emails This makes the run.events Smart Hub a light-touch lead collection and audience insights tool — useful for identifying prospects who haven't yet purchased a ticket, enabling targeted follow-up. See run.events Smart Hub in action: **Community Hub:** inControl Community: https://incontrol.events/  ![5cd74cda04c467ec1bdded6dbddd5b99](https://pages.runevents.net/organizer-multimedia/226/b703a077-495a-4824-bd27-9a8013c4d050) **Event Front-End**: ECS Summits: https://ecs.events/  ![04aff799a4a12a94c1726d4d0d25b139](https://pages.runevents.net/organizer-multimedia/226/0675794f-2435-41f6-b6d0-8bdcf08f3c11) --- ### Single Session Widget implementation > Learn how to implement a single session widget by modifying the sessions widget and creating a dedicated page for session details using the event slug identifier. **Published:** April 15, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/single-session-widget-implementation **Single Session Widget implementation** If you want session details to open on a separate page, you will need to make some slight adjustments to the sessions widget itself (the widget which lists sessions on your website), and create a separate webpage that will display single session details. It will be enough to create one page; you don’t need to create a separate page for each session. For widget implementation you will need: - **web pages (sessions and single session)** - **event slug – identifier** How to find event slug (identifier)? You can find it in your organizer URL shown in the next picture.  ![c799df294868b3e6750d3558b42f62e2](https://pages.runevents.net/organizer-multimedia/226/7d8f473c-d567-46bf-97aa-d6ac7e67c82a) Or – navigate to: Settings -> Widgets and links where you can find unmodified session widget with your event-slug-identifier. ![6497131ef47463c03eb7854844fcf679](https://pages.runevents.net/organizer-multimedia/226/0b71c1ba-91ad-4c47-9b66-e2bbe328c85f) **Setup Instructions** Open the page where you have a widget that lists all the event sessions and modify the widget code. These are the required changes for the single session widget code to work: <runevents-sessions checkout-url="https://e.runevents.net" api-url="https://api.runevents.net/api" slug="your-event-identifier" redirect-url="[https://your-website.com/your-page-for-single-..."](https://your-website.com/your-page-for-single-sessions/) </runevents-sessions> Important note: The last line of the widget above contains the "redirect-url" parameter. This parameter specifies where your website visitors will be redirected to after clicking on a session in sessions page. After the redirect, that page needs to display the relevant session data using a widget. This means you’ll need to add another widget, on the single session page. The code should look like this: <runevents-single-session api-url="[https://api.run.events/api"](https://api.run.events/api) slug="your-event-identifier" square-modal-image="false"> </runevents-single-session> Note: The [[square-modal-image="false"]] parameter makes the speaker images appear circular. Below is an example of how the single session page will look like.  ![a8306fc84212a4bcb81a410f6cf0c735](https://pages.runevents.net/organizer-multimedia/226/f89d3d5b-4d70-4697-ba03-3d7afecaaa02) --- ### Global and Event Modules in the run.events Mobile App > Learn how the run.events mobile app switches between global and event-specific modules, with clear visual cues and tailored search options for networking. **Published:** April 14, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/global-and-event-modules-in-the-run-events-mobile-app **Global and Event Modules in the run.events Mobile App** **Global run.events Mobile App Module** When you open the run.events mobile app, you first enter the **global run.events module**. This is the default landing area for all users who are not yet within an event environment. **Identifying Global Mode** You can always confirm that you are in the global module by checking the **top-left corner** of the screen: - If it displays **run.events**, you are in the global view.  ![42ece3813110f59802f1404a3c2a82f4](https://pages.runevents.net/organizer-multimedia/226/e068a029-ae85-4a34-a204-bab1178bac8f) **Search Options in Global Connect** In the **global module**, you can browse and connect with anyone who has made their profile public. This space is designed to help users discover people, explore upcoming events, and navigate the platform at a broader level. The global Connect module offers two search filters: - **Name** - **Company** These options allow for basic discovery while keeping the global directory simple and lightweight. **Landing Behaviour** If a user does **not** have an active event ticket, they will always land in the global module. From here, they can: - See events they have tickets for (if any)  ![84e49eba48c1753f6ad36a5925cef12c](https://pages.runevents.net/organizer-multimedia/226/705f6bc7-472b-4e3d-803e-a374f2663ab7) - Browse other upcoming events  ![e99abfabaff1178c6ffa0b4fd3d4899c](https://pages.runevents.net/organizer-multimedia/226/d032fd85-1d55-40a8-a740-cd68968c24a5)  ![cee6d80611cd82305197a740a4b43242](https://pages.runevents.net/organizer-multimedia/226/8da711df-3c54-4ab0-8ef9-1171e5885779) - Connect with public profiles using the limited global search filters  ![c68d889c8be8f1bfbe3ad99e26211cc0](https://pages.runevents.net/organizer-multimedia/226/5c40d957-05f6-473e-ba23-cde5056fcbe8) This global behaviour has been part of the app for the past five years and is intentionally designed to support users who attend multiple events from different organizers. **Event Module** If you have a ticket for a specific event, you can switch from the global module into the **event module**. To enter event mode: - Tap **Events** (bottom left) - Select your event  ![0260cd0127dcf546bd49b2d2034bb492](https://pages.runevents.net/organizer-multimedia/226/bec54cdb-7a39-4cb2-bc65-3305e5ea5cfc) Once inside the event module, you are viewing a dedicated environment tailored to your selected event. **Identifying Event Mode** You can confirm you are in event mode by checking the **top-left corner**: - The event name replaces **run.events** This visual cue ensures you always know whether you are browsing globally or within a specific event.  ![9efcd4a28ee1bc2b0ddb15560ef7ac17](https://pages.runevents.net/organizer-multimedia/226/63435a29-a8a3-4943-aa55-b4c51e9afdfb) **Search Options in Event Connect** The event-level Connect module provides expanded search capabilities: - **Name** - **Company** - **Job Role** - **Country** These additional filters help attendees find relevant participants more easily and support meaningful networking within the event community. Learn more: Connect & Chat with Attendees | For Event Attendees | run.events **Automatic Event Landing** For attendees with a valid ticket: - Starting **7 days before the event**, the app automatically opens in **event mode** - This ensures quick access to event-specific features and participant networking If the event is more than 7 days away, the user will still land in the global module and can manually enter the event. --- ### Sponsorship dashboard: Meetings > Learn how sponsors can schedule, manage, and track meetings with attendees using the Sponsorship Dashboard's Meetings feature, including permissions, slot creation, and attendee booking. **Published:** March 31, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-meetings **Sponsorship dashboard: Meetings** The **Sponsor Partnership Meetings** feature allows sponsors to schedule, manage, and track meetings with event attendees directly from the **Sponsorship Dashboard**. It introduces a **structured booking flow** that helps sponsors generate leads, organise their time, and engage more effectively with attendees throughout the event. With this functionality, sponsors can easily arrange meetings with attendees by proposing a time and place, selecting from their available meeting slots, and choosing the attendee directly from the searchable attendee list. **Permissions for Sponsor Staff** Sponsor representatives can manage team permissions: - **Meetings** — allows access to all meeting related features If unchecked, the staff member cannot see or use the Meetings section. Before creating meeting slots, make sure that you — and any colleagues who will participate in meetings — have the **Meetings** permission enabled. **Enable the Meetings Role** - Open the **Sponsorship Dashboard** - Go to **Team Members** - Activate the **Meetings** permission for yourself and for any staff members who will hold meetings with attendees Once enabled, a **Meetings** tab will appear in the left‑hand menu.  ![5e7d17dfe2a7307ac1421f6620e25068](https://pages.runevents.net/organizer-multimedia/226/b16b9629-e6f1-4e05-a70d-082c8a23833c) **Creating Meeting Slots** Go to: Sponsorship dashboard -> Meetings **Meeting Slots** To create a new slot: - Click **Add Slot** - A flyout opens where you can define: - **Start date & time** - **End date & time** - **Meeting place** - **Notes** (optional)  ![a2b5ea02b9e63680a5276b693f34e14a](https://pages.runevents.net/organizer-multimedia/226/a56dccc7-3028-430d-9dcf-1120622dab57) - Click **Save** - The slot appears in the list with the status **Free**  ![ce98a437351b69abeb633ce18e96b83f](https://pages.runevents.net/organizer-multimedia/226/3d077ccd-aacc-4eae-88e1-a2477da3ace7) Slots are created one at a time and belong to the **partnership**, not to individual staff members. Any team member with the Meetings permission can view and manage all slots. **Meeting slot visibility** Once the meeting slots have been created and are in **“Free”** status, they automatically become visible in the mobile app on the sponsor’s profile page, under **“Book a Meeting”**. From there, attendees can browse the available slots and book a meeting by selecting any of the times you have published. ![2d34351d42ddaeb28a356eaebae06675](https://pages.runevents.net/organizer-multimedia/226/607d8e26-5e04-40f2-a462-6c84dcbe5a2e) **Approaches to Organizing Meetings from the Sponsorship Dashboard** Sponsors have two flexible ways to organize meetings with attendees. Both methods start with creating meeting slots, but differ in how the meetings are initiated. **Option 1: Create Meeting Slots for Attendees to Book Freely** You can create meeting slots and leave them in **“Free”** status. When slots are free: - They immediately appear in the **mobile app** under your sponsor profile, in the **“Book a Meeting”** section. - Attendees can browse all available times and **choose the slot that works best for them**. - Once an attendee books a slot, the meeting is reserved, and you receive a notification to review and accept it. This approach is ideal when you want to offer open availability and let attendees initiate the meeting. **Option 2: Create Meeting Slots and Schedule a Meeting Directly with an Attendee** You can also create meeting slots and use them to **proactively schedule a meeting** with a specific attendee. In this case: - You select one of your created slots. - You choose the attendee you want to meet with. - You send the meeting request directly. - The attendee receives a notification and the meeting appears in their **My Agenda**. **Organize a Meeting** Click **Organize a Meeting**  ![c37b17207c79528be7ab2f819d97e1f3](https://pages.runevents.net/organizer-multimedia/226/0265097d-18ec-4203-882b-fd2b1ca485a1) **Search for Attendees** Sponsors can proactively reach out to attendees. Search by: - First name - Last name - Full name - Company Result cards show profile photo, name, company, job role, biography, and attendee role.  ![661ed935026ae91500c5d1e059c4be35](https://pages.runevents.net/organizer-multimedia/226/0601f3fc-3804-4322-80e4-41fe3c045643)  ![64f10e06f1de7609feac0cfbab3ad7ab](https://pages.runevents.net/organizer-multimedia/226/b93a0e02-211c-4127-9354-d14593122cbc) Only attendees who: - Have a ticket for the event - Have assigned their ticket - Have a **public profile** enabled will appear in search results. **Arrange the Meeting** After selecting an attendee: - Choose an existing slot - Create a Custom time\*  ![12529c3a4e006157c2f43005de7be598](https://pages.runevents.net/organizer-multimedia/226/9aa057fb-88f7-402a-825c-6f3088b77f93) - Enter meeting details - Send Meeting Request Note: A Custom time does not require a pre-created slot – it lets you propose any time directly to the attendee without reserving a slot from your list.  ![316d87825bccfc9268da092bad73ce77](https://pages.runevents.net/organizer-multimedia/226/56dc9560-7d7e-4835-a487-0fb7666fad35) If a slot is selected, it becomes **Reserved**. **![79627782a4e69b55b90c5b30a92883ec](https://pages.runevents.net/organizer-multimedia/226/977b6762-110c-43ad-831d-b7e6b3d40be0)** **Editing a Slot** Meeting slots can be edited **only while they are in “Free” status**. Once a slot has been **R** **eserved**or **B** **ooked**by an attendee, it can no longer be edited. In those cases, you would need to cancel the existing meeting (if appropriate) and create a new slot with the correct details. Click any slot to: - Change the meeting place - Update the note - Change the status (Free → Reserved → Booked) - Delete the slot (only if not linked to a meeting) Changing a slot to **Reserved** or **Booked** hides it from attendees.  ![a4f59d7e0cd06336b70c040d7f50b419](https://pages.runevents.net/organizer-multimedia/226/f6af59c8-9f0b-4aa4-803b-2bb5701abd4c) **Meeting Status Lifecycle** Meetings can move through the following statuses: | **Status** | **Meaning** | **Slot Effect** | | --- | --- | --- | | **Accepted (Yes)** | Counterpart
accepted | Slot becomes **Booked** | | **Declined (No)** | Counterpart
declined | Slot returns to **Free** | | **Maybe** | Pending | No slot change | | **Cancelled** | Initiator cancels | Slot returns to **Free** | When a meeting is accepted, a **lead is automatically created** for the sponsor if one does not already exist. **Email Notifications** Email notifications are automatically sent when meeting statuses change. **Examples** - Sponsor requests a meeting → Attendee receives an invitation - Attendee requests a meeting → Sponsor staff receive a notification - Meeting accepted → counterpart receives confirmation - Meeting declined or cancelled → counterpart is notified Emails use event branding and support placeholders such as: Attendee Name, Sponsor Name, Meeting Date, Meeting Time, Meeting Place, Meeting Note **Meetings Page Overview** The Meetings page contains: **Meeting Slots** A list of all time slots created by the sponsor partnership. Each slot shows: - Time and location - Status: **Free**, **Reserved**, or **Booked** - Options to edit or delete (if unused) **Meetings Diary** A chronological list of all scheduled meetings, showing: - Attendee name and photo - Meeting time and location - Status: **Accepted**, **Declined**, **Maybe**, **Cancelled** ![7c5f39b05143c33c1a1f224956c2141f](https://pages.runevents.net/organizer-multimedia/226/349f8c1d-a945-4fd5-a719-a9efd108f1e4) ![1ef6d2d4a53d8c4bd245659ccfbf7ed8](https://pages.runevents.net/organizer-multimedia/226/c7154e88-9656-4d2b-b3a7-e9308c4609b6) ![913176be1f5605379b19090fbd667565](https://pages.runevents.net/organizer-multimedia/226/e52ff89f-970a-4a42-946b-26d5a61d8200) - Quick access to meeting details and chat Actions available: - Accept / Decline / Maybe - Assign a staff member - Cancel the meeting  ![772f4174dbb1ed70716b20444aba7247](https://pages.runevents.net/organizer-multimedia/226/780c4e91-c16e-4d4f-9d72-88039e978d46) --- ### Sponsorship Dashboard: Assets > Learn how to upload and manage sponsor assets like contacts, documents, products, and giveaways in the Sponsorship Dashboard for event visibility. **Published:** March 31, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-assets **Sponsorship Dashboard: Assets** The **Assets** tab allows Sponsor Representatives to upload and manage all materials that will appear on their sponsor profile in the event website (if enabled) and in the run.events mobile app. These assets help attendees learn about your company, connect with your team, and explore your products or giveaways. You can manage the following categories: - **Contacts** - **Assets (documents & links)** - **Products & Services** - **Giveaways** **Accessing the Assets Tab** Go to: **Sponsorship Dashboard → Assets**  ![c1da5fb6ae681e312d8e627f08d49f91](https://pages.runevents.net/organizer-multimedia/226/fe7c8e1d-594f-43a8-9246-be6cee450af0) If your sponsorship package includes a dedicated sponsor subpage on the event website and mobile app, you will see all available asset categories here. If category is not visible, it may not be included in your sponsorship package. Contact the event organizer to confirm what is available for you. **Contacts** Contacts allow you to display key people attendees can reach out to. These appear on your sponsor profile and make it easy for attendees to connect with the right person on your team — whether that's sales, support, PR, or any other function. Multiple contacts can be added for different purposes, helping drive leads and networking opportunities throughout the event. **Add a New Contact** - Click **Add Contact**.  ![1f072738fd49a86b47434c1f12f19f6e](https://pages.runevents.net/organizer-multimedia/226/95a7e0ad-562f-4acd-b648-00538575e712) - A flyout window opens. - Fill in: - **Contact Type** (e.g., Email, LinkedIn, Website, Phone)  ![192ea0679845ea353fcbb19d8029237a](https://pages.runevents.net/organizer-multimedia/226/4fcc9869-d963-4712-81bd-fed63e715da9) - **Value** (the actual email address, LinkedIn URL, phone number, etc.)  ![090ad84fec9088b86fc3fbc46f888371](https://pages.runevents.net/organizer-multimedia/226/066c0941-19a2-4a77-aa94-4edfa6385a21) **Assets (Documents & Links)** Assets allow you to share brochures, whitepapers, product sheets, pitch decks, or external links with attendees, making your marketing materials easily accessible directly from your sponsor profile. For events with international audiences, assets support multilingual content — you can upload or link separate materials for different languages. This gives attendees the opportunity to explore your company, products, and services both before and during the event. **Add a New Asset** - Click **Add Asset**.  ![80e6254d45bd21780c693c4bb91019fa](https://pages.runevents.net/organizer-multimedia/226/9d32191b-b7cf-4b41-8b8c-1b6612744d91) - A flyout window opens. - Choose whether you are uploading a **File** or adding a **Link**. **If uploading a File** - Upload a document (max size **25MB**) - Select the **language** - Add a **title** - Add a **description**  ![7e05950bf657e52e476af7d02d0ea98d](https://pages.runevents.net/organizer-multimedia/226/07e13953-ab38-49fa-96a2-62ce0b22b3d6) **If adding a Link** - Paste the **URL** - Select the **language** - Add a **title** - Add a **description**  ![7e61f68ad8103fe3744206aeff70204c](https://pages.runevents.net/organizer-multimedia/226/c4266714-07d7-4881-a8bd-48b8296d1608) **Products & Services** Showcase what your company offers directly on your sponsor profile giving attendees a clear view of your core products and services in one place. This helps potential customers quickly understand your value proposition without having to search for information elsewhere, and increases the visibility of your solutions throughout the event. **Add a New Product/Service** - Click **Add Product/Service**.  ![222e99dc0b5f58d112d205adc689090b](https://pages.runevents.net/organizer-multimedia/226/7d4e9188-b51a-44b8-99c5-e8505af55ab3) - A flyout window opens. - Fill in: - **Name** of the product or service - **Description** explaining what it is and why it matters  ![30ee97c3f8909e02bb607ceff7c97910](https://pages.runevents.net/organizer-multimedia/226/26fcbc39-7fac-4552-b8d6-fe995259e46f) If the event includes Gamification or sponsor‑driven rewards, you can list items you will distribute to attendees, giving them a clear view of what they can earn through event activities. This helps organisers keep track of gamification inventory across all sponsors, and encourages attendees to visit your booth and engage with your team to collect rewards. **Add a New Giveaway** - Click **Add Giveaway**.  ![5787ffc8834c50169fb98df534311a90](https://pages.runevents.net/organizer-multimedia/226/07b30f49-e3ed-4874-b132-7cca50a65144) - A flyout window opens. - Fill in: - **Image** of the giveaway item - **Name** - **Description** - **Price (points or value used in gamification)** - **Quantity** available - **Limit per user** (optional) - **Active / Inactive** toggle  ![615ef318187cb0d9e734b18354bb21f0](https://pages.runevents.net/organizer-multimedia/226/243774dd-e960-41b5-b9f7-e53f23cbb19e) * * * **Visibility for Attendees** To see how your **Contacts**, **Assets** (documents and links), **Products & Services**, **Giveaways**, **Booth Events**, **Sessions**, and **team members** will appear in the Mobile App — and to check their visibility — take a look here: [Partners & Sponsors Visibility in the Mobile App | Mobile App | run.events](https://community.run.events/knowledge-base/article/partners-sponsors-visibility-in-the-mobile-app) --- ### Reports > Discover how to access and use Reports in your Organizer Dashboard to track event performance through graphs and export data for analysis. **Published:** March 19, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/reports **Reports** Reports are modules found in your **Organizer Dashboard** that display informational graphs across recent timeframes — including days, weeks, and months. Each graph provides data about your event's attendees and speakers, giving you a clear picture of your event's performance at a glance.  ![52072b9b6b062b86f152fde3419f1205](https://pages.runevents.net/organizer-multimedia/226/522b80b8-1fcc-446d-9dc2-20a2b10f6eb3) Reports are available in two sections of your dashboard: - Tickets And Attendees: [Tickets And Attendees Reports | Ticketing & Registration | run.events](https://community.run.events/knowledge-base/article/tickets-and-attendees-reports) - Content And Speakers: [Content and Speakers Reports | Content and Speakers | run.events](https://community.run.events/knowledge-base/article/content-and-speakers-reports) **Exporting Reports** Every graph in the Reports section can be exported for record-keeping or further analysis. The following export formats are available: - Print - PNG - JPEG - PDF - SVG **Note:** You can only export the information currently displayed on screen. Date selection is not available at the time of export.  ![4db1ef4f56666ac0a05a7c70198a8ff1](https://pages.runevents.net/organizer-multimedia/226/9b0d143d-e9eb-4723-9d7a-46e83fd6e95f) --- ### Tickets And Attendees Reports > Learn how to generate and interpret detailed reports on attendees, customers, ticket options, and add-ons to gain insights into your event's performance and logistics. **Published:** March 19, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/tickets-and-attendees-reports **Tickets And Attendees — Reports** **Attendees** Go to: Tickets And Attendees → Reports → Attendees  ![561f08d8a79adaafe3854680aa0d7790](https://pages.runevents.net/organizer-multimedia/226/b4c43cb2-1470-416d-92c4-3aaf96a2bc7e) The Attendees report dashboard provides detailed information about your attendees, including their ticket type and country of residence. Beyond these two core data points, this report also surfaces all **custom fields** created within your ticket types.  ![690d5c87d666c54dbc6b49aaf9adad9d](https://pages.runevents.net/organizer-multimedia/226/99c5d5ff-a97b-418e-82cc-c648e4f4456e) Custom field charts can be especially useful for gathering key logistical information in one place — for example, T-shirt sizes, dietary requirements, or any other data you've collected during registration. If you're planning to distribute merchandise, you can use this report to see exactly how many of each size you'll need to order. **Note:** All charts are available for export in PNG, JPEG, PDF, and SVG formats. **Customers** Go to: Tickets And Attendees → Reports -> Customers The Customers report dashboard helps you visualize information about the types of payments made for your event. This includes whether payments were made by a company or an individual.  ![304fd935c1a969d1d79d781145ebf165](https://pages.runevents.net/organizer-multimedia/226/afcc83ce-c4ed-4c7a-92d9-794deff70778) Additional charts within this dashboard highlight your **top customers**, giving you a quick view of who your most active buyers are.  ![247c6aa0452170f664af5a74168a81dc](https://pages.runevents.net/organizer-multimedia/226/89f2acbc-d437-435b-9cd1-547c0e42a076) **Options** Go to: Tickets And Attendees → Reports -> Options The Options report dashboard provides detailed information about all **ticket options** selected within a specific period — broken down by days, weeks, and months. The first chart shown is particularly valuable, as it reveals which options are most popular and interesting to your customers, helping you make informed decisions about future event offerings.  ![ac8a0fbf4f4dc38161ea11c12e8925b0](https://pages.runevents.net/organizer-multimedia/226/d0eb34b4-bc36-40af-b1c9-bc926503ba78) **Addons** Go to: Tickets And Attendees → Reports -> Addons The Addons report dashboard provides insight into all **ticket add-ons** purchased alongside tickets, along with the periods in which they were purchased — broken down by days, weeks, and months. The first chart focuses on the number of add-ons sold, making it easy to identify which add-ons are most popular among your attendees.  ![8249f406d6cf592be04f87817c1a30af](https://pages.runevents.net/organizer-multimedia/226/bde88d2a-388d-4f89-a652-e3fd32da6856) Learn more: [Content and Speakers Reports | Content and Speakers | run.events](https://community.run.events/knowledge-base/article/content-and-speakers-reports) --- ### Content and Speakers Reports > Explore detailed reports on sessions, speakers, attendance, and feedback to track event performance and engagement trends. **Published:** March 19, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/content-and-speakers-reports **Content and Speakers — Reports** **Sessions** Go to: Content And Speakers → Reports → Sessions The Sessions report gives event organizers a comprehensive summary of session counts organized by various categories, including: - **System Status** — the current status of each session - **Buckets** — groupings assigned to sessions - **Labels** — tags applied to sessions - **Submissions over time** — showing how many sessions were submitted over the course of several weeks **Note:** All charts are available for export in PNG, JPEG, PDF, and SVG formats.  ![1ae6025a062c038a359cc0a883eda52e](https://pages.runevents.net/organizer-multimedia/226/e95c4176-9a97-4eb3-9f91-49fb8ab59ac7) **Speakers** Go to: Content And Speakers → Reports → Speakers The Speakers report dashboard contains multiple graphs that present your speakers segmented by **status**, **label**, and **country of residence**. A few things to keep in mind when reading this report: - The status graph shows how many speakers are currently in each status stage. - The label graph counts speakers per label. Since a single speaker can hold multiple labels (e.g., "Microsoft" and "AI"), each label that speaker holds adds +1 to the corresponding pie chart value. This means totals across labels can exceed your total speaker count. - The country graph shows the geographic distribution of your speakers based on their country of residence.  ![e8037e8b4b8a14f9be295dd26104af74](https://pages.runevents.net/organizer-multimedia/226/82dbe9c0-da53-4adc-96c1-43952580f754) **Attendance** Go to: Content And Speakers → Reports → Attendance The Attendance dashboard displays visual reports that break down session participation, including: - **Total attendance per label** **![e97344278cfdcf9604adae0009451408](https://pages.runevents.net/organizer-multimedia/226/7f9e2f12-1eba-4a41-8a95-bb44ceb2ccd6)** - **Average attendance per label** **![f924786fe59f718294c54da6057687e1](https://pages.runevents.net/organizer-multimedia/226/1ede0846-e97c-4aaf-a5bc-45067abfecb1)** - **Attendance numbers per individual session** **![a2e4012ba492d92323896ca551b024e3](https://pages.runevents.net/organizer-multimedia/226/21caefab-665e-4806-b997-cc42778de673)** These graphs help you quickly understand engagement trends across your event’s sessions. **Feedback** **Rating Dashboard** The Rating Dashboard provides an overview of session feedback collected from attendees. It includes: - **Average Rating by Session Label** **![eaf7f24c716f8ba26631822eb2c2c116](https://pages.runevents.net/organizer-multimedia/226/1be0bf65-1472-4a1d-8cf1-1daaeca8d801)** - **Accepted Sessions with Their Average Rating** For each session, you can see the number of submitted ratings and the overall rating score This dashboard helps you quickly assess session quality and identify trends in attendee satisfaction. **![83b73e6f15fc273121a77c01b4dc3381](https://pages.runevents.net/organizer-multimedia/226/ab354703-a9e1-4542-8b53-c09439964a3e)** --- ### Lead Retrieval - Availability of Attendee Information > Learn how attendee data is captured and retrieved via badge QR scanning for sponsors during events, including customizable registration fields and lead export options. **Published:** February 26, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/lead-retrieval-availability-of-attendee-information **Availability of Attendee Information (Organizer view and setup)** Lead retrieval enables sponsors and exhibitors to **capture attendee data at events through badge QR code scanning**. The Sponsorship Dashboard and Mobile App provide structured information that helps qualify leads and support effective follow up. The available attendee information include: - **Default** information:  - **Basic contact details** – First name, last name, email address, and country - **Optional** information:  - Work information – Job title and company - **Custom** information examples: - Professional information – Industry, purchasing authority, or decision making role - Interests – Specific areas of interest indicated during registration Organizers can **customize the registration form with additional fields relevant to sponsors**. These fields can be marked as mandatory **during online check-out/registration** and configured to be **visible to sponsors**, ensuring they receive the most valuable attendee insights. Learn more: [Creating Custom Registration Forms and Fields | Ticketing & Registration | run.events](https://community.run.events/knowledge-base/article/creating-custom-registration-forms-and-fields) **Leads Tab** Clicking on a sponsor screen opens a flyout panel containing multiple functionalities and tabs with all relevant sponsor information.  [Single Sponsorship Overview | Sponsor management | run.events](https://community.run.events/knowledge-base/article/single-sponsorship-overview) View leads scanned by the sponsor during the event and export them if needed. ![ddaaacd9a2e14238cf1ab6cb1eeddb2b](https://pages.runevents.net/organizer-multimedia/226/e7e519b7-ef0a-43b3-8ae9-a2de16c537e9) Important Note: Please check how Leads are retrieved and how attendee data is captured through badge QR code scanning **from the Sponsor’s point of view**. This includes both the Sponsorship Dashboard and the Mobile App experience. [Sponsorship Dashboard: Lead Retrieval configuration | For Event Sponsors | run.events](https://community.run.events/knowledge-base/article/sponsorship-dashboard-lead-retrieval-configuration) [Lead scanning and Gamification in Mobile App (For Sponsors) | For Event Sponsors | run.events](https://community.run.events/knowledge-base/article/lead-scanning-and-gamification-in-mobile-app-for-sponsors) --- ### Event CRM - Managing Sponsor Relationships > Learn how to use Event CRM to track sponsor relationships, manage partner types, and streamline communications for your events. **Published:** February 26, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/event-crm-managing-sponsor-relationships **Event CRM - Managing Sponsor Relationships (For Organizers)** Event CRM serves as the central hub for managing professional relationships across your entire event ecosystem. It provides full visibility into partner engagement, sponsorship progress, and long-term relationship development. **Core Capabilities** - **Sponsorship Tracking** – Monitor sponsorship packages, deal stages, and overall progress. - **Lead Management** – Capture new leads and analyse retention and engagement trends. - **Relationship Building** – Strengthen sponsor partnerships with transparent tracking of deliverables and communication history. **Partners CRM** The run.events Partner CRM enables you to manage all partner types involved in your events, including sponsors, exhibitors, press, media, and any custom categories you define. Key Features: - **Sponsorship Sales Tracking** - Track negotiations, leads, conversions, contracts, and renewals. - **Partner Communications** - Send newsletters, automated updates, and lifecycle messages. - **Flexible Partner Types** - Create and manage custom partner categories tailored to your event structure. - **Streamlined Onboarding** - Add new partners quickly using intuitive workflows and centralized data. **Configuring Partners CRM** **Partner Labels** Partner labels are customizable internal tags used to categorize and segment partners for internal organization and targeted communication. **Purpose** - Improve filtering and reporting - Support targeted outreach - Add descriptive metadata to partner profiles **Examples** - Gold Sponsor, Media VIP, Startup Exhibitor, Returning Partner, Lead Sponsor **Setup** Go to: **Organizer Dashboard** **→** **CRM** **→ Partner Labels**  ![A white rectangular object with red rectangles AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/41092fa7-b3af-4bfd-8fa3-bf9cd124cc17) Click **+Add new**  ![52651688458a8e28c7301cd81678c17a](https://pages.runevents.net/organizer-multimedia/226/2fcc2cd5-9bd1-4720-9a49-5e4509637a8e) Configure: - **Partner Label Name** – e.g., Sponsor, Exhibitor, Media - **Color and Badge** – Assign visual identifiers for dashboards and reports  ![A screenshot of a web page AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/a68e2ab6-3f8a-49ea-8fdb-b3f1355f503c) **Configuring Partner Types** Partner types define the structural role of a partner in your event ecosystem. **Purpose** - Categorize partners by function - Support reporting and segmentation **Examples** - Sponsor, Exhibitor, Media, Press, Vendor **Creating a Partner Type** Go to: **Organizer Dashboard** **→** **CRM** **→ Partner Types**  ![A white rectangular object with red and black text AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/2bbf0a64-a80a-429e-9eec-d0b001ab3cf8) Click **+Add new**  ![7106a2de641539b4ade7dbb17fca33ca](https://pages.runevents.net/organizer-multimedia/226/423bb637-b830-46d2-88c4-0f79201f97b4) **Configure:** - **Partner Type Name** – e.g., Sponsor, Exhibitor, Media - **Color** – Assign a color for easy identification  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/81c29ea3-b920-4bb3-baea-6f1e30a3470d) **Managing Partners** Go to: **Organizer Dashboard** **→** **CRM** **→ Partners** **![A white rectangular object with a white background AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/ccd13543-bc79-49c0-b377-5371f44a9fda)** Click **+Add new** to create a new partner profile.  ![4f2f37a88de020baa548489582bf2e15](https://pages.runevents.net/organizer-multimedia/226/357e0ac3-0caa-481a-9ca3-92436558af02) Configure the partner profile with: - Partner Name - Partner Type(s) - Status - Owners - Labels - Description  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/f856ce28-e180-4c58-a794-cb6f87285275) All partners—whether imported from events or added manually—appear in a centralized partner list. Use the **Search** function to locate partners for communication or management tasks. **Partner Profile Tabs Explained** By clicking on a partner’s name, a detailed profile window will open, displaying key information. **Partner Tab** Provides a detailed profile of each partner, offering essential information to support effective relationship management and event coordination: - **Legal Name** – The partner’s officially registered business name - **Description & Owners** – A summary of the organization and its key stakeholders - **Contacts** – Individuals linked to the partner, including their roles and contact details - **Addresses** – Business and operational locations - **Partner Type** – Categorization such as Sponsor, Exhibitor, Media, or any custom-defined type  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/4ae4c3ce-9fdd-4e4d-a268-63a045aa1945) **Tax Tab** This tab contains key financial and legal details about the partner used for invoicing and compliance purposes, including: - **Registration Authority** – The official body where the partner is registered - **Registration Number** – Their unique business identification number - **VAT ID and Other Tax Numbers** – Tax-related identifiers used for invoicing and compliance  ![A screenshot of a registration form AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/bfc0a2f3-1852-4848-9afb-419984ec5bfc) **Staff Tab** Allows you to: - **View all contacts** associated with the partner, including personal details such as email address, job title, and role within the event. - **Add new staff** members to the partner’s profile, ensuring accurate team representation and streamlined collaboration.  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/9be244f7-018b-43d8-b71c-5c89549fad88) **Event Tab** Displays detailed partner participation history, including: - Events attended - Sponsorship packages and their monetary value - Number of tickets used - Number of tickets paid This tab provides a clear overview of each partner’s engagement and financial contribution across your events.  ![A screenshot of a web page AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/75e71177-2ed3-4f00-9d66-be4d206fa59b) **Notes** **Tab** This is internal space where you can enter and store all your personal comments related to the partner. Use it to capture insights, reminders, meeting summaries, or any other context that helps you manage the relationship more effectively. Notes remain internal and are not visible to partners.  ![A close up of a logo AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/ae6e2586-06f5-4de8-aac3-ced305c746d8) **Partner Status Management** You can update partner status via Edit button in a partner’s profile to reflect their current relationship with your events. Available status options include: - **Prospect** – Potential partner, not yet confirmed - **Active** – Currently engaged and participating - **Archived** – No longer active, retained for historical reference - **Other** – Custom or undefined status for special cases This feature helps you track partner lifecycle stages and maintain a clean, organized CRM.  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/2d99c2a9-833c-4a70-b546-d91580d9d680) **Sending Partner Communication**  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/38b48326-fb55-461c-a9b0-a38b03535a61) To send email communication: **Enter Sender Information** – Provide required email user details. - **Select an Email Template** – Choose from templates linked to your events. - **Define Subject and Body** – Add your message content. - **Click Send**  ![A screenshot of a email form AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/abb66fa1-c2fe-455e-bc57-ca12c1afb6a2) **Save Time with CRM Integration** To minimize time and manual entry, you can import partner information directly from your CRM into the **Sponsorship Deals module**.  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/76da6c8d-ae92-4ad8-b147-3731783261e4) Search and match partners using specific attributes: - Name - Type - Registration details This enables fast and accurate data transfer and deal creation.  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/69bd6216-cf71-4264-8abc-643cfe95134e) **Best Practices** - Define Partner Types clearly at the start - Use Labels for segmentation, not lifecycle tracking - Maintain updated tax details for invoicing - Review Event tab before renewal discussions - Keep Notes updated after meetings --- ### Event CRM - Managing Contacts > Learn how to manage contacts in the Event CRM system for organizers, including adding, editing, labeling, and tracking engagement across events. **Published:** February 26, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/event-crm-managing-contacts **Event CRM - Managing Contacts (for Organizers)** The run.events **Event CRM – Contacts module** system provides a comprehensive and unified tool for contact, customer and partner relationship management across events, enabling you to: - Monitor customer attendance history and engagement - Engage customers through personalized communication, attendance tracking, and behavioural insights - Align sales, marketing, and support teams around a shared view of every stakeholder involved in your event **Key Capabilities** **The Contacts CRM Allows you to:** - **Customer History** - View attendance patterns across multiple events to track engagement. - **Relationship Management** - Monitor customer activity and build long-term loyalty. - **Customer Insights** - Understand preferences, behaviour, and decision-making. - **Attendance Tracking** - See how many people from each company attended your events and spot trends. - **Corporate Accounts** - Manage enterprise clients, track team attendance, and find growth opportunities. Go to: **Organizer Dashboard → CRM → Contacts** **Configuring Contact Labels** Contact Labels are internal tags used to segment and organize contacts. You can assign it to any of your contact records in your CRM. They help with: - Filtering contact lists - Targeted communication - Reporting and segmentation - Internal categorization These labels can be used to help you organize your contacts by different segments, such as customer type, events they are interested in, and more. Go to: Organizer Dashboard **→**CRM**→ Contact Labels**  ![A white rectangular object with a black border AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/bcd3bfea-fce4-4339-9f12-6b311883d051) Click on **+Add new**  ![a4538059116c7e4f6c6bf1aa0065a9f5](https://pages.runevents.net/organizer-multimedia/226/ec0b2361-c45b-441d-b0c5-132cf415cb0b) Configure: - **Name** - Assign a clear and descriptive label name (e.g., *Speaker*, *VIP Guest*, *Team Lead*). - **Color** - Choose a color to visually distinguish the label across contact lists. - **Badge** - Select a badge icon or style to enhance visibility and make the label instantly recognizable. Once created, labels can be assigned directly within contact profiles.  ![A screenshot of a contact box AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/de7879c0-3ed0-4fe6-a91a-0093e179e833) **Managing Contacts** Go to: **Organizer dashboard** **→** **CRM** **→ Contacts** **![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/6b01ac18-0447-490b-a842-f49ce4072f6e)** Click on **+Add new** to manually create a contact. Contacts can also be automatically imported trough event participation. **![64ca1d932fd75e9bb79fbf969569c65f](https://pages.runevents.net/organizer-multimedia/226/226bbbdd-19d9-4f49-b561-8733df2a3973)** **Creating or Editing a Contact** Complete the following fields: - Name - Partner (if associated with a company) - Status - Job Roles - Owners (internal team members responsible) - Email - Phone Number - Internal Comments **![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/f88cd9d2-6923-4e69-bea6-fa0d2a5b5511)** All contacts—whether imported from events or added manually—are displayed in the contact list. Use the **Search** function to locate and segment contacts efficiently. **Contact Personal Information** Clicking on any individual contact in a list, opens a detailed profile view. You can review and edit **all personal information** for the selected contact directly from this view: - Name - Partner - Status - Job Roles - Owners - Email - Phone Number - Internal Comments - Labels  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/99bd66db-b403-4e97-83f3-be3e4239c393)  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/a0da6857-3a8a-409d-8086-e46e44959c21) All changes made in this view are saved centrally and reflected across CRM modules. **Contact History** The **History** **tab** displays all past events the contact has attended, including the roles they held at each event. This provides a longitudinal view of the contact’s involvement across your event portfolio.  ![A screen shot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/2f4ac5d4-7765-4611-9b16-790a9fc48335) **Sending Email Communication** You can send targeted communication directly from the CRM. Firs, select the contacts you want to include in your email communication. Emails can be sent to: - Individual contacts - Filtered segments - Label-based groups  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/3b587e29-e6a1-4f1b-8810-4f8f9d744b9f) Follow these steps to prepare and send an email: - **Enter Sender Information** - Provide the required email user details. - **Select an Email Template** - Choose from templates associated with your existing events. - **Define the Subject and Body** - Add the email subject line and message content. - **Send the Email** - Click **Send** to deliver the communication to all selected contacts.  ![ac80f81d30c3e17b14a9bee9087befc6](https://pages.runevents.net/organizer-multimedia/226/f442637d-1b09-4437-ac34-17381eb5496f) Best Practices: - Use labels consistently for segmentation - Assign internal owners for accountability - Maintain updated contact details - Review attendance history before outreach - Use history insights to personalize communication --- ### Expo - Booth Configuration per Sponsor > Step-by-step guide to configuring sponsor booths in Expo, covering access methods, design uploads, customization, and finalization for event organizers and sponsors. **Published:** February 13, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/expo-booth-configuration-per-sponsor **Booth Configuration per Sponsor** This guide walks you through the process of configuring booths for individual sponsors after initial booth assignment. **Methods for Booth Configuration** Booth configuration can be managed through two distinct access points, depending on the user's role and permissions within the event system. **Configuration Access Methods** **Method 1: Organizer Dashboard** Event organizers and staff members with the **Expo Manager** role can configure booths directly through the Organizer dashboard. This centralized approach provides: - Full access to the Expo configuration booth module - Complete oversight of all sponsor booth setups - Ability to manage multiple booths across the event **Method 2: Sponsorship Dashboard** Sponsors can manage their own booth configurations through the Sponsorship dashboard. Staff members with **Expo management roles** can: - Access booth configuration tools specific to their assigned booths - Update design data and booth requirements independently - Review order details and pricing information For detailed sponsor-side instructions, visit: [For Event Sponsors | run.events](https://community.run.events/knowledge-base/articles/ForEventSponsors) **Configuration Process** Once you've added a booth and assigned a partner to it, navigate to the booth management area and select the booth from the list to begin configuration.  ![b9ee83f8d1da23380b3072fcacd645cf](https://pages.runevents.net/organizer-multimedia/226/4e0f3297-1267-4083-bced-ba3159989762) **1. Main Info Tab** From the **Main Info** tab, click **Proceed to booth configuration** to initiate the setup process. This moves the booth from the preparation stage into active configuration mode.  ![8521d547d4169c1aec04dfba383f5e82](https://pages.runevents.net/organizer-multimedia/226/318ca085-f051-4b02-8774-cee9433d4c33) **2. Design Data Tab** The **Design Data** tab allows you to manage all design-related files for the booth: - Upload printable design files directly to the platform - Share links to larger design files that exceed upload size limits - Organize all visual and promotional materials in one centralized location  ![10096bb7de141dc90eca86f52ec32ed3](https://pages.runevents.net/organizer-multimedia/226/a7cb6174-dcbe-44ef-9390-7c57b6640023) **3. Booth Order Tab** The **Booth Order** tab provides a comprehensive overview of the booth package: - Displays complete order information - Shows itemized pricing for all selected booth elements - Calculates automatically the total cost  ![79d6936573e25b6a4b71d55d3a48abd6](https://pages.runevents.net/organizer-multimedia/226/c6bc86a2-d4bf-4585-bdd3-83f699cc668e) **Customizing the Booth** In Booth Order tab, click **Configure Booth** to access detailed customization options where you can: - Adjust the physical booth layout - Select specific amenities and features - Tailor the booth setup to meet the sponsor's specific requirements **![8485338899c493dee5f502a8546527dd](https://pages.runevents.net/organizer-multimedia/226/c65a1071-9253-497d-a393-2592b8c4ad82)** **![d747a56287ef270af0262fe9f1a45599](https://pages.runevents.net/organizer-multimedia/226/6604ca9d-23af-413d-8c93-e68755732569)** **Finalizing Configuration** **Confirming the Setup** Once you've completed all customizations and verified the details, click **Confirm configuration** to finalize the booth setup.  ![2bb2e5b8a5701d8e2cd7ed97d23f3ac7](https://pages.runevents.net/organizer-multimedia/226/64f9e4c1-06c2-48e6-9df9-64a88105a8a5) This action updates the booth status to **"Finished".**  ![280c572fe5f2cd9fe7f4c61938491b78](https://pages.runevents.net/organizer-multimedia/226/3a452542-9133-44c5-b47a-b2ee8d3e31c9) **Unlocking the Booth Configuration** Once the booth configuration is in status Finished, it is locked for further changes. Once locked: 1.**Only Event Organizers have the authority** to unlock booth configurations. This permission is restricted to users with appropriate organizer roles (such as Expo Manager) accessing the system through the Organizer dashboard. **2.** **Sponsors Cannot Unlock Configurations** from the Sponsorship dashboard, even if they have Expo management roles. If a sponsor needs to make changes to a locked booth configuration, they must: 1. Contact the event organizer 2. Request that the configuration be unlocked 3. Wait for organizer approval and action  ![6bf73cfe484787b8b39fe3044bf0d3f1](https://pages.runevents.net/organizer-multimedia/226/473ba35d-1957-4aff-a9eb-9853fcf99293) **Printing Booth Orders** After the booth configuration is marked as both **Occupied** and **Finished**, you can generate a printable order document for record-keeping and communication purposes. **![ebda962858e8c78705a29a3ac61a563e](https://pages.runevents.net/organizer-multimedia/226/81115168-7d6d-421f-b052-df49b357203c)** --- ### Expo - Booth Utilities Configuration > Learn how to configure booth utilities in the Expo module by adding services, setting pricing, and managing availability for exhibitors. **Published:** February 13, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/expo-booth-utilities-configuration **Booth Utilities Configuration** Go to: **Expo** module  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/eb942628-5ec2-4867-9e39-6b9994c3d5e6) To add utilities and services from the catalogue and customize them: Go to: **Booth Utilities**  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/eb039293-e4a6-4138-9c57-f45f281c5963) Go to **+Add new**  ![22490b908e4e955e003555f9f3037729](https://pages.runevents.net/organizer-multimedia/226/8653cb07-2271-45a1-aadc-4ea4804dec3a) Configure the following: - Utility or service name/s - Description - Pricing - Quantity - Is this utility active (can be ordered by exhibitors) - Is this utility required for all booths - Is this utility available only for selected booths  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/d5e7136e-d6e2-4043-8879-38d4a462ef02) --- ### Expo - Booth Floors Configuration > Learn how to configure booth floors in the Expo module by adding options from the catalogue or requesting custom templates with detailed settings. **Published:** February 13, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/expo-booth-floors-configuration **Expo – Booth Floors Configuration** Go to: **Expo** module  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/da03e6f1-ff79-4013-9eec-a72606d7cf39) To add floor options from the catalogue and customize them: Go to: **Booth Floors**  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/1075504b-7254-463f-91a5-7f24a091b6b1) **Add Floors from Catalogue** Click on the **+Add from Catalogue** button.  ![7e30423554796a3802189995479e9c13](https://pages.runevents.net/organizer-multimedia/226/47bde0f3-298b-430e-b233-a606c3ca7986)  Select floor from the catalogue and adjust it to fit your needs by configuring: - Floor name(s) - Description - Which booth floor is default - Is this floor active (can be ordered by exhibitors) - Pricing  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/9381926d-909b-4dc4-bdb2-69b8890fb858) Add floors from the catalogue and customize their name, description, size, and price, or request a custom booth floor template as needed. **Request a Floor** If you need to have customized Floor template: Go to: **Request a booth floor**   ![4b173037e5a06670b7dc7fe87ac9bc1a](https://pages.runevents.net/organizer-multimedia/226/fb1e209f-1e37-4623-a5e4-2b917316b789) If you need an additional booth floor type, which is not listed among our standard booth types, please let us know and we will try to add it. Share with us the following information: - Description and reason for request - Photo example of a booth floor  ![A screenshot of a computer screen AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/e4aef9b8-7d00-4835-b6be-c8ee4a707ea4) --- ### Expo - Booth Equipment Configuration > Learn how to configure booth equipment in the Expo module by adding items from the catalogue or requesting custom templates with detailed specifications. **Published:** February 13, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/expo-booth-equipment-configuration **Expo – Booth Equipment Configuration** Go to: **Expo** module  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/4bb9a618-1a74-4fd6-8247-9090f5e99b5d) To add furniture from the catalogue and customize them: Go to: **Booth Equipment**  ![fd57cabb31d99ce4a98e494ecbc35777](https://pages.runevents.net/organizer-multimedia/226/29f3b383-717c-4681-a380-a2c0c2c3d90d) **Add Equipment from Catalogue** Click on the **+Add from Catalogue** button. ![f950128948d5c4dc2d5377945e5ceb1c](https://pages.runevents.net/organizer-multimedia/226/a99293fa-109c-4947-8b7a-96d3abb3dad9) Select equipment from the catalogue and adjust it to fit your needs by configuring: - Booth equipment name(s) - Dimensions (Width, Depth, Height) - Description - Pricing - Quantity  ![43a2a43f00e0e24388e973fe257f39ff](https://pages.runevents.net/organizer-multimedia/226/35ec3f79-01ef-491f-8b6a-48f2738aeb48) **Request Booth equipment item** If you need a customized equipment item: Go to:**+Request an item**  ![7375d75b631ba59e7315cea0c68a0b54](https://pages.runevents.net/organizer-multimedia/226/86b8fabc-4481-498f-b988-c68db57f0adf) If you are using a standardized equipment template that is not listed here, please let us know, and we will try to add it to the list of supported booth templates. Share with us the following information: - Description and reason for request - Define printable options and their dimensions (Width, Depth, Height) if applicable - Photo example of an equipment template  ![38d96592d153cdcd235f3720fd337d10](https://pages.runevents.net/organizer-multimedia/226/099db46d-1296-44ea-9ef6-2e65dec94179) --- ### Expo - Booth Template Configuration > Learn how to configure booth templates in Expo for standardized exhibitor offerings, including pricing, dimensions, and printable areas for sponsors. **Published:** February 13, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/expo-booth-template-configuration **Expo – Booth Template Configuration (For Organizers)** The **Expo – Booth Template Configuration** feature allows event organizers to efficiently manage and standardize the offerings associated with exhibitor booths. Booth templates define the structure, pricing, and printable areas of exhibitor booths and can later be bundled into sponsorship packages. Go to: **Expo module.**  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/987f63da-1bc4-4371-99f7-6afd7c58bf5c) Then go to **Booth Templates** to start creating exhibitor booth offerings.  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/b37949f0-cc81-4e80-9fbb-5f71025f4de3) **Creating Booth Templates** You can create booth configurations in two ways: - **+Add from Catalogue** – Select a predefined booth template from the existing catalogue to quickly apply standard benefits and pricing. - **+Create New** – Build a custom booth template from scratch by defining specific benefits, features, and pricing tailored to your event or exhibitor needs.  ![b7ec3baf17ad24a9512c3710710d1ae3](https://pages.runevents.net/organizer-multimedia/226/2cedce51-6ae5-4a14-8601-7dbe4708e62c) **Add a Booth Template from Catalogue** This option is ideal when working with standardized booth structures already supported by the platform. Click on one of the existing templates:  ![A screenshot of a product list AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/4f62fd35-70b1-469d-bd39-5095b70cc7ef) Adjust the following settings to fit your needs: - Name - Size and dimensions - Description - Net price  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/711b8e62-e57e-439e-b141-206cf8b73ecc) After adding a booth template, you can edit its details. By clicking on the **Printable Areas** tab, you can define specific information related to printable surfaces—such as dimensions, placement, and description.  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/93f10641-515b-490c-abe2-0e817b749b76) **Add New Booth template** Go to: **Add New Booth Template**, and configure: - Booth name(s) - Size - Dimensions (Width, Depth, Height) - Description - Pricing  ![696eb58799b35245f350b61fb180a2e6](https://pages.runevents.net/organizer-multimedia/226/10e5f56f-8651-421d-b4a5-1ff4dc0386b4) Once saved, the template becomes available for booth assignments and sponsorship packages. **Managing Printable Areas** After creating or selecting a booth template, you can **define Printable Area options**, by configuring: - Printable area name - Description - Dimensions (Width, Height) Clear printable area definitions ensure sponsors upload correct design files during booth configuration.  ![2fe1c9bcb06eec43d2c3d1b05a5cfe68](https://pages.runevents.net/organizer-multimedia/226/cee101fd-99c1-4141-9e8d-21aee158efcb) You can add as many new printable areas as you need.  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/60066283-8ae1-4cd9-be4d-a80139612209) **Requesting a New Booth Template** Go to: **Request a booth template**, if you need a customized booth template.  ![4f638dc46db83bd3b7a56658513020d6](https://pages.runevents.net/organizer-multimedia/226/7f294d99-039c-4f7a-956b-cbd64183bfd6) If you are using a standardized booth template (not custom form or custom-built booths) that is not listed here, please let us know, and we will try to add it to the list of supported booth templates. Share with us the following information: - Description and reason for request - Define wall printable options and their dimensions (Width, Depth, Height) - Photo example of a booth template  ![A screenshot of a survey AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/eeb3889f-2037-47c3-a502-c4a36c0521b7) **Pricing and Sponsorship Bundling** - You can: Adjust prices for individual sales - Apply discounts Use custom pricing as needed. Once offerings are established, they can be bundled into **Sponsorship Packages**, each with its own price. Organizers may choose to make these packages public or offer them exclusively to selected sponsors. **Next steps** After creating booth templates: - Assign booths to sponsors - Move booths into configuration phase - Allow sponsors to upload design data - Monitor booth progress through the Expo module --- ### Sponsorship Dashboard: Our Booths > Learn how to configure and manage your event booth through the Sponsorship Dashboard, including design uploads, flooring, utilities, and final confirmation. **Published:** February 13, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-dashboard-management **Sponsorship Dashboard Management** **Our Booths Section** The **Our Booths** section of the Sponsor Dashboard allows you to configure and manage all aspects of your booth construction, including layout specifications, design elements, and setup requirements.  ![A screenshot of a chat AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/c56794bd-ec31-4ff3-b982-ea9d65abad2c) **Uploading Design Data** Click **Upload Design Data** to submit your design files and specifications.  ![A white rectangular object with a long rectangular object in the middle AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/7d53bbc5-c2e4-4190-9fd4-023d666071d0) Please upload the smaller version of the design of this printable area, which will help booth builders to minimize mistakes with booth designs. The smaller version should be the same size in pixels as what is in millimetres - e.g.. if the printable area was 2000 mm x 2000 mm, the smaller size should be 2000 px x 2000px. Make sure to upload scaled preview versions of your designs in this printable area (1px = 1mm ration). This will help builders to minimize mistakes with booth designs. You can upload your design in the full quality via external file-sharing service of your choice, and paste the links to high-resolution files here.to a file sharing service of your choice, and past here the link to that design.  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/f0755c76-b702-4167-bb53-ddd74ec01443) **Customizing the Booth** **Modify Flooring and Utilities** If applicable, you can customize your booth by: - Selecting different flooring options - Adding essential utilities such as: - Power outlets - Lighting fixtures - Internet access - Order additional equipment or services  ![A screenshot of a phone AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/0fc941fc-f999-4655-a865-a668b5e9cc7a)  ![A white rectangular object with black text AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/173b5159-47dd-4b8b-b66f-8371e209e003)  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/b0bc584b-b4bd-4d09-8edc-ce6738830785)  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/d96ffe1b-2502-4610-b6d7-a129e4a2656d) **Order Equipment and Additional Services** To request equipment or supplementary services, click the **"+"** button and enter your specific requirements.  ![51f5059f1ad675e56c673b4a1123b83e](https://pages.runevents.net/organizer-multimedia/226/853fd728-9573-48ad-9d53-ce72e65bb5fa)  ![56519acb2a370df74251c1437441332b](https://pages.runevents.net/organizer-multimedia/226/5a7c8e5c-520c-4abb-9a70-d144b91d5f38)  ![3a42341d19eb96992b19fedf58add7ad](https://pages.runevents.net/organizer-multimedia/226/4f2da7dd-d997-47a9-a251-d04f699dc16c) **Finalizing Booth Configuration** When your booth configuration is complete, click **Confirm Booth Configuration** . Important: Once confirmed, your configuration will be locked. Only the event organizer can unlock it if modifications are required.  ![A white rectangular object with a black border AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/52984876-3fe7-4a81-8e04-0c720db48395) A confirmation email will be automatically sent to you as the designated sponsor representative. ![7ce87161c1506fbaa5e3dbdd5c0580e9](https://pages.runevents.net/organizer-multimedia/226/2fb75383-af10-419c-873e-f78158031592) --- ### Expo - Booth Management > Learn how to manage exhibitor booths in the Expo module, including assignments, pricing, and progress tracking for seamless event organization. **Published:** February 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/expo-management-for-organizers **Expo Management for Organizers** The run.events **Expo module** provides a centralized solution for tracking, managing, and onboarding exhibitors and sponsors. Fully integrated with the overall platform, it ensures organizers maintain complete visibility into booth negotiations and exhibitor activity. **Managing Booths** Booth management encompasses exhibitor details such as sponsorship orders, booth assignments, graphics and visuals, contact information, and other logistics. Information can be submitted by organizers or directly by exhibitors through the Sponsorship Dashboard. To create a booth: Go to: **Expo → Manage Booths**  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/38baa7f8-3cec-49a7-9b7d-356eebc46f25)  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/559c8182-e1b9-4f74-a487-38d63c8f7457) Click **+Add new**  ![3b742de4b032844517f16ef414a915fc](https://pages.runevents.net/organizer-multimedia/226/beab089f-da42-4f15-8733-2ad551ff768c) Provide Booth details: - Booth name or number - External and internal comments - Booth size from the template ![Screens screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/a6a13cb5-443c-468f-86ad-6c434d15ed33) - Or define Custom Booth size  ![8c1e7fd8f431811d5b3c8ecbd9131d0a](https://pages.runevents.net/organizer-multimedia/226/396092f2-853c-407e-85fd-9ea9d7b1663a) - Booth occupants (from the Sponsor list)  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/14e190f5-7836-48ec-9c11-fa2543b3c3f1) - Booth assignment status (Free, Reserved, or Occupied).  ![A screenshot of a survey AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/b4e6cbe6-7c2b-41a1-83ae-bb65fec15058) - Template price and grand total price  ![fc3d455d08cda25b91e4e59b598bf331](https://pages.runevents.net/organizer-multimedia/226/c0920d26-c691-4f82-8878-11c925d3c86a) **Booth Assignments & Order Tracking** Sponsor booth assignments are managed through customizable templates that streamline the allocation process. When a booth is assigned to a sponsor, the order status can be updated to maintain transparency and keep all stakeholders informed. A centralized tracking system monitors all booth orders, including key details such as: - Sponsor name - Booth location - Order status This ensures efficient oversight and management across all booth allocations. **Progress Tracking** Booth setup progress is tracked through three distinct stages: **Preparing** Initial setup phase: - Define the booth name/number - Add comments - Specify booth size - Select the booth template - Assign occupants (sponsor) - Set pricing **Configuring** Active configuration phase: - Design specifications are defined (uploaded) - Booth order details are reviewed - Sponsor and organizer collaborate **Finished** Final stage after booth configuration confirmation by organizer or sponsor: Note: - **“Occupied”** indicates assignment to a sponsor - **“Finished“** indicates configuration confirmation  ![c6a129f7734a0ecde04bd43d113ccfc4](https://pages.runevents.net/organizer-multimedia/226/e1e25ceb-713b-4425-b21f-2cb69e5e5c79) **Collaborating with External Partners** Event organizers can extend booth management capabilities to external partners, such as expo and booth construction companies, by adding them as event team members. **Steps to Grant Access:** 1. Add the external partner as event team member 2. Assign appropriate event role (e.g., **Expo Manager)** 3. Restrict permissions to booth-related data only This approach allows external partners to: - View booth specifications and requirements directly - Access necessary order details without full organizer privileges - Streamline communication and reduce administrative overhead By limiting access to booth-related information only, you maintain security while enabling efficient collaboration with third-party vendors. Learn more: [Managing Organizer and event Teams | Event Organizer Settings | run.events](https://community.run.events/knowledge-base/article/managing-organizer-and-event-teams) --- ### Creating and Managing FAQ Frequently Asked Questions > Step-by-step guide to creating, managing, and translating FAQs for event audiences like speakers, sponsors, and participants in run.events. **Published:** February 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/creating-and-managing-faqs **Creating and Managing FAQs** FAQs are a simple and effective way to provide clear information to your users. They help reduce confusion, minimize support requests, and ensure that participants, speakers, sponsors, and organizers can quickly find answers to common questions. FAQs can cover a wide range of topics—from general event information (e.g., *Location*, *Schedule*) to technical guidance (e.g., *How to submit a session*). **Where to Create FAQs** Go to: **Communications → FAQs** You can create FAQs for the following audiences: - **Organizers** - **Sponsors** - **Speakers** - **Support** - **Participants** Important: Only **Sponsor** and **Speaker** FAQs appear in their **dashboards** by default. Other FAQ types can be displayed using widgets via their **faq** **‑** **slug**. Widget implementation code is available under: Settings (Event Configuration) → **Widgets and Links**  ![7b946dfee8ed577e350e13b30acf112f](https://pages.runevents.net/organizer-multimedia/226/f4cbec29-8b84-468b-ace6-2c97531c614e) **Creating a New FAQ** - Click **Add New**. - Select the **Audience** (FAQ category). - Choose the **Primary Language**. - Enter the **Title** for the FAQ. - Click **Save** before adding questions. Once saved, you can begin adding questions and answers.  ![a2f1803ece945e9f5ecb17552a6b66be](https://pages.runevents.net/organizer-multimedia/226/0ff5d49d-69fc-44cb-81c1-1ed986e8e46d) **Adding Questions to an FAQ** Scroll down and click **Add New Question**.  ![0fc7f44e6f96551207104216f48d6efd](https://pages.runevents.net/organizer-multimedia/226/93f65df6-dd67-46fb-8fe7-fded09620b18) A flyout window will appear with: - **Question** text box - **Answer** text box Optionally attach: - **Files** - **Images** - **Links** Attachments appear at the bottom of the answer in the Sponsor Dashboard, Speaker Dashboard, or widget.  ![19e67b0d3c3780f9a38178e797678cab](https://pages.runevents.net/organizer-multimedia/226/0b323238-60d8-49ae-9314-9eb0ce574454)  ![84f6c2e300b4f13ffc32a4c8eec99115](https://pages.runevents.net/organizer-multimedia/226/f00ee98b-1b51-4af5-840e-a31df6f2174b) ### **Sorting FAQ Questions** ### You can easily reorder your FAQ entries by dragging and dropping them into the desired sequence. This lets you control exactly how questions and answers appear on your dashboards. ### **Creating Multi‑Language FAQs** **Multilingual FAQs can be created only after the primary FAQ entry exists.** **To add translations:** **- Open an existing FAQ question. - A new tab for Alternative Language will appear. - Enter translated question and answer text.** **Important: Your event must have multiple languages enabled in Event Settings before you can create multilingual FAQs.** **![00462cad9a0eff9be10b34bde96b95fb](https://pages.runevents.net/organizer-multimedia/226/56dcee30-ba91-4470-9f45-71d5d8739ddc)** **Learn more:** **[FAQs Frequently Asked Questions for Sponsors | Sponsor management | run.events](https://community.run.events/knowledge-base/article/faqs-frequently-asked-questions-for-sponsors)** **[FAQs Frequently Asked Questions for Speakers | Content and Speakers | run.events](https://community.run.events/knowledge-base/article/faqs-frequently-asked-questions-for-speakers)** --- ### FAQs Frequently Asked Questions for Speakers > Learn how to create and manage FAQs specifically for speakers in the event organizer dashboard, including audience selection and multilingual setup. **Published:** February 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/faqs-frequently-asked-questions-for-speakers **FAQs – Frequently Asked Questions for Speakers** The **FAQs feature** serves as a centralized resource provided by the event organizer to ensure clarity, reduce confusion, and streamline communication. Within the FAQs feature, event organizers can create dedicated **FAQs for Speakers**, which will be displayed within the **Speaker Dashboard**. Go to: Event Home -> Communications  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/629b7b20-5ea8-436f-b7e9-479d4c94a0e8) Click on FAQs:  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/b2b98ccf-577a-43a3-b03e-4295006f44bf) Click on “+Add New”  ![338779ff21204544f7478fed7c13f570](https://pages.runevents.net/organizer-multimedia/226/d1a61f00-ed4a-46b9-a70f-c8889f7536ee) Select the FAQs Audience (“Speaker” in this case):  ![a8d183dcc81d0398d0e112b412417b46](https://pages.runevents.net/organizer-multimedia/226/891f1942-a72b-427d-bde4-a4866bcd5626) Set the primary language:  ![17a4dac964d754ef387d45effbd90abe](https://pages.runevents.net/organizer-multimedia/226/94456d12-59b1-46cb-9587-2cc6cff8712b) Important note: To create **multilingual FAQs**, ensure that the event is configured to support multiple languages. You must enable all intended languages within the event settings before creating FAQs in those languages. Define the Title and Description:  ![A screenshot of a computer AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/96077fb2-ef83-4c24-93f2-4c5989ea6911) And Click “Save” button Once the FAQs entry is saved, you will be able to add the Questions and Answers:  ![86b0711025d7860a4f93ec582d61d155](https://pages.runevents.net/organizer-multimedia/226/dadce542-568a-462f-8f3b-c967efdeaaef) Several options are available for you to configure: - **Question and Answer** – Add commonly asked questions with detailed responses. - **Photo, File, and Link** – Attach visuals, documents, or external links to provide additional context or resources.  ![A screenshot of a chat AI-generated content may be incorrect.](https://pages.runevents.net/organizer-multimedia/226/39a61e1d-ce37-4bd1-9b1b-e09db1eaade3) --- ### Sponsorship Deals > Centralize and manage all sponsor interactions with a visual Kanban board. Track progress, collaborate with your team, and access contract details effortlessly. **Published:** February 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-deals **Sponsorship Deals** Sponsorship Deals provide a centralized workspace for managing all sponsor interactions, tracking progress, and organizing sponsors through customizable buckets. This view helps you monitor the status of each sponsor, collaborate with your team, and access contract‑related information quickly. Sponsorship Deals allow you to: - Organize sponsors visually using buckets - Track progress through each stage of your sponsorship pipeline - Access sponsor details, notes, and contracts - Communicate internally with your team - Perform bulk or individual actions on sponsorship records **Accessing Sponsorship Deals** Go to: **Sponsors → Sponsorship Deals** You will see a **Kanban view**, structured according to the buckets you have created and customized.  ![9c3318657ba937043c626c20bcdc18a8](https://pages.runevents.net/organizer-multimedia/226/d564e2f7-2b1e-4582-810c-179acef5b452) **Actions Available in the Sponsorship Deals View** From the Kanban board, you can perform the following actions: **Bucket-Level Actions** - **Edit Bucket** – Adjust the name or purpose of the bucket - **Apply Label** – Assign a sponsorship label to deals within the bucket - **Send Email to Sponsors** – Communicate directly with all sponsors in the bucket - **Delete Bucket** – Buckets containing confirmed sponsors cannot be deleted - **Close Bucket** – Mark a bucket as completed or no longer active  ![9030641e0a76e815ef61b2136eca3c27](https://pages.runevents.net/organizer-multimedia/226/1694e06d-0d15-4c06-b60b-7c10da8ba71b) **Actions on an Individual Sponsorship Deal** By clicking on a specific sponsorship deal, you can: - **Flip the Sponsor Card** to view contract details  ![b71622c74589d2d919a5b13c18f7331c](https://pages.runevents.net/organizer-multimedia/226/233bc4f1-6220-4a74-b903-f0a3afe1498b)  ![8c2c2c746ab9cfea1252f15b264d107d](https://pages.runevents.net/organizer-multimedia/226/2ff8ebda-eeac-4fd0-af04-688df93eb4c6) - **View Notes** related to the sponsor  ![d09bbbfbdffdbcdc43aa0484257416eb](https://pages.runevents.net/organizer-multimedia/226/13557fe9-1676-4476-91a5-f0fc90dcf06f) - **Edit Sponsor Information**  ![52f778ffe910d10a5f31452a218789ca](https://pages.runevents.net/organizer-multimedia/226/ec0e1d11-e92d-4009-a4bb-f5688d06d670) - **Delete the Sponsor** (if applicable)  ![e4d447dd51bd29c15480d8ec9a2ef914](https://pages.runevents.net/organizer-multimedia/226/378a8855-f890-48b4-8c3a-8ebea208569a) This allows you to manage each sponsor’s details efficiently. **All-Up View Features** At the top level of the Sponsorship Deals screen, you can: - **Flip all sponsors at once** to display contract information  ![e7e9380f552fab92353c685e7da39cc4](https://pages.runevents.net/organizer-multimedia/226/4569798f-399e-41ae-b839-24fd9e4fff79) - **View Closed Buckets** for historical reference  ![4e7b1051ca6b12d035e0bc34b68e2696](https://pages.runevents.net/organizer-multimedia/226/97d779a6-fbae-44c8-b6df-cd00f0384c22) - **Chat with colleagues**, share internal notes, and upload files for team collaboration  ![806061f8d9e23cc4eafd70145868f281](https://pages.runevents.net/organizer-multimedia/226/7ef56c66-aded-4943-9330-8703b68c769d) **Using the “+” Button** Clicking the **+** button allows you to: - **Create a New Bucket** - **Add a New Sponsor** - **Import Sponsors from CRM** These options help you expand and organize your sponsorship pipeline.  ![d815be84f1cbe0a0bc05d8837d5b1383](https://pages.runevents.net/organizer-multimedia/226/33861c57-5f14-4e3b-8fa7-1387f10a39ad) **Search and Filtering Options** On the right side of the screen, you can filter or search sponsorship deals by: - **Items** - **Owners** - **Labels** - **Custom Fields** These filters make it easy to locate specific sponsors or analyze segments of your sponsorship pipeline.  ![5700c65f476b9b6af37ffc0cceaff7a1](https://pages.runevents.net/organizer-multimedia/226/e27454a7-4f5c-4ed2-bb60-c7846c41cfbc)  ![b42586f287c3a001888724497c1405a7](https://pages.runevents.net/organizer-multimedia/226/13b5ce29-e627-4e4b-8275-0fb1c975cc06)  ![a56c173cd439d123abceb04829a2df96](https://pages.runevents.net/organizer-multimedia/226/d4b865c5-d3e1-4d69-8920-83ce03feec96) --- ### Sponsorship Contracts > Learn how to create, manage, and track sponsorship contracts with custom pricing, packages, and detailed agreements for your event sponsors. **Published:** February 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/sponsorship-contracts **Sponsorship Contracts** Sponsorship Contracts allow you to create customized offers for your sponsors by combining sponsorship items and packages into a single agreement. Each item or package can be offered at its standard price or at a custom price tailored to the sponsor. This flexibility helps you build personalized and well‑structured sponsorship deals. **Purpose of Sponsorship Contracts** Sponsorship contracts serve to: - Formalize the agreement between you and the sponsor - Define which items and packages are included in the deal - Record pricing, discounts, and custom arrangements - Store all relevant contract details in one place - Provide a clear overview of each sponsor’s commitments and entitlements **Creating a New Sponsorship Contract** After adding a sponsor to your event, you can create a contract in two ways: **Option 1: Through Sponsorship Deals** - Go to **Sponsorship Deals**. - Click the **Edit** button next to the sponsor. - A flyout window will open.  ![5a5002dc8cd1538ce66f6004833bb3ed](https://pages.runevents.net/organizer-multimedia/226/24747164-216e-486d-af28-5cbfc364b653) **Option 2: Through the Sponsorship List** - Go to **Sponsorship List**. - Click on the sponsor’s name. - A flyout window will open. In both cases, navigate to the **Contracts** tab to begin configuring the contract.  ![e8574dbb2bb6d03da8d754459725f92f](https://pages.runevents.net/organizer-multimedia/226/e62ec64d-9361-4aa5-8792-59afe68a3ebc) **Contract Details to Configure** Within the **Contracts** tab, you can define: - **Contract Name** - **Status** (e.g., Draft, Sent, Signed) - **Contract Date** - **Signed By** (name of the person signing on behalf of the sponsor) - **Internal Comments** (visible only to your team)  ![593925f9cebf5fb2dedeb4415e302f8e](https://pages.runevents.net/organizer-multimedia/226/2d01684d-40b6-4f16-b41f-8b7d7c9c78b0) **After the Contract Is Signed** Once a contract is marked as signed, you will see a complete overview of the agreement, including: - **Basic Contract Information -** All key details such as name, date, status, and internal notes.  ![d9f3a584bf284de4230e8cc27a98b9b9](https://pages.runevents.net/organizer-multimedia/226/1ada1f14-bbbf-4f41-a644-e4ca9c7dd385) - **Sponsorship Packages and Items -** You can add or adjust packages and individual items included in the contract.  ![9ce06eb0f82c64884f4f150583bab149](https://pages.runevents.net/organizer-multimedia/226/fac201b0-6770-420d-b526-4ca24f547619) - **Custom Fields for Sponsorship Contracts -** Any custom fields you have created (e.g., internal references, uploaded documents, additional requirements) will appear here.  ![439dec9a52df2dbcd0bd7dfe5ccbbdf5](https://pages.runevents.net/organizer-multimedia/226/9f479f16-9964-47bd-84b6-afb0df115f40) All contract details remain editable so you can keep your records accurate and up to date. **Where to Manage Sponsorship Contracts** Go to: **Event Level → Sponsors → Contracts** This screen displays all sponsorship contracts in a structured table view, allowing you to: - Review contract statuses - Open and edit individual contracts - Track progress across all sponsors This centralized view ensures efficient contract management throughout your event planning process.  ![e06813f3f03ed90472bd74ae9bcb72bb](https://pages.runevents.net/organizer-multimedia/226/f61582e7-83e5-4b46-acdb-6c3733533b68) --- ### Custom Fields for Sponsorship Contracts > Learn how to add and configure custom fields in sponsorship contracts to capture extra details like legal notes or document uploads for better contract management. **Published:** February 12, 2026 **Author:** Nina Baras **URL:** https://community.run.events/a/custom-fields-for-sponsorship-contracts **Custom Fields for Sponsorship Contracts** Custom fields in Sponsorship Contracts allow you to capture additional, detailed information for each contract. These fields help ensure that all agreements with sponsors are complete, well‑documented, and tailored to your event’s needs. **When to Use Custom Fields for Sponsorship Contracts** Use custom fields when you need to store information that is not included in the default contract fields—for example: - Internal notes or approval references - Contract-specific requirements - Additional sponsor details - Legal or compliance information - Uploaded documents related to the agreement Custom fields help you maintain a structured and comprehensive contract record. **Where to Find Custom Fields for Sponsorship Contracts** Go to: Event level -> Sponsors -> Custom Fields for Sponsorship Contracts  ![36f099dbc4ae3bd1292e7992f9304ff8](https://pages.runevents.net/organizer-multimedia/226/d187cf8d-4ad0-4de3-9f3c-45fb9b5ba5ff) **Creating a New Custom Field** Click **+ Add New**.  ![3a158ea961c927dd491b398c38e0a3e6](https://pages.runevents.net/organizer-multimedia/226/acc6448c-3bdf-48a5-917f-22b2a7b33e4d) Define the following: - **Name -** A clear label for the custom field. - **Description -** Optional text explaining the purpose of the field. - **Field Type -** Choose the type of data you want to store. Available field types include: - Text field - Dropdown - Checkbox - File upload - Image - And more The field type determines how users will enter or select information. **Configurable Options** Each custom field includes additional settings: - Active - Determines whether the field is enabled and visible in the system. - Required - Specifies whether the field must be completed during contract creation or data entry. These options help you control how and when custom fields are used.  ![8bafe91bcdd034a421be39b6d4ba3cd4](https://pages.runevents.net/organizer-multimedia/226/9b9a4a69-35ed-4f13-b619-e5eb46f721f4) --- --- *Note: This content has been truncated due to size limits. For complete content, visit https://community.run.events* --- *Generated from [run.events Community](https://community.run.events)*