run.events Community

You run events. We've got you. • 7 Members

Knowledge base, support, ideas and a crowd that knows exactly what have you done the last week 😏

Nina Baras

Head of Customer Success @ run.events •Jan 26

Invoices/Orders editing

Learn how to edit invoices and orders for customers during registration or by organizers in the system. Includes free text fields and tax details updates.

Edit invoices and orders with ease—before and after purchase!

Nina Baras

Head of Customer Success @ run.events •Dec 2

For Event Organizers Finances

Overpayment corrections

Learn how to correct overpayments via bank transfers by entering refund details in the Overpayment corrections feature to maintain accurate financial records.

Refund overpayments effortlessly with bank transfer corrections.

Nina Baras

Head of Customer Success @ run.events •Nov 10

For Event Organizers Finances

Tax rules

Learn how to configure tax rules for ticket sales on the run.events platform, including VAT handling, multi-currency support, and invoice compliance.

Set up taxes right and keep your invoices compliant.

Nina Baras

Head of Customer Success @ run.events •Oct 15

For Event Organizers Finances

Bank statement reconciliation

Learn how to reconcile bank statements in run.events by uploading MT940 files, matching transactions with invoices, and finalizing payments for accurate financial records.

Match bank transactions to invoices effortlessly!

Dušan Grbović

dev @ run.events •Sep 3

For Event Organizers Finances

Managing Stripe payment methods

Learn how to enable, disable or manage Stripe payment methods for your run.events events via Organizer Home settings.

Take control of Stripe payment options in seconds.

Dušan Grbović

dev @ run.events •Sep 3

For Event Organizers Finances

Managing payouts from Stripe account

Learn how to adjust the payout frequency from your Stripe account to your bank account in the Organizer Home under Payment Settings.

Set your Stripe payouts to daily, weekly, monthly, or manual.

Dušan Grbović

dev @ run.events •Sep 3

For Event Organizers Finances

Viewing and exporting Stripe transactions and balances

Learn how to view, filter, and export Stripe transactions and balance statements in run.events for accurate financial tracking and reporting.

Manage your Stripe finances with ease—export transactions in PDF or CSV.

Nina Baras

Head of Customer Success @ run.events •Aug 27

For Event Organizers Finances

Invoice (Orders/Pro-forma Invoice, Cancelation) Settings

Configure invoice settings for orders, pro-forma invoices, cancellations and corrections with tax rules, number formats and custom texts in run.events.

Customize invoices, taxes and refunds to fit your event’s needs.

Nina Baras

Head of Customer Success @ run.events •Aug 27

For Event Organizers Finances

Online Payment Settings / Stripe Settings

Learn how to set up and configure Stripe Connect for secure online payments in run.events, including company details, bank accounts, and verification steps.

Connect Stripe in minutes—sell tickets with ease!

Nina Baras

Head of Customer Success @ run.events •Aug 27

For Event Organizers Finances

Offline payment Settings / Bank transfer Settings

Learn how to set up and configure offline bank transfer payments in run.events, including payment instructions and invoice settings for attendees.

Set up bank transfers seamlessly for your event payments!

Nina Baras

Head of Customer Success @ run.events •Aug 27

For Event Organizers Finances

First steps in Finance Settings

Learn how to set up payment flows in run.events to streamline invoicing and financial tasks for your events, with options for EU, US, and global compliance.

Simplify invoicing and payments in one place.

Amna Hadziabdic

Customer Success Manager @ Runevents •Dec 3

For Event Organizers Finances

Working with Invoices

Learn how to manage invoices in run.events: view statuses, create payments, download PDFs, and resend invoices to customers efficiently.

Master invoice workflows: track, pay, and share with ease.

Amna Hadziabdic

Customer Success Manager @ Runevents •Dec 2

For Event Organizers Finances

Reviewing Payments

Learn how to access, review, and manage incoming payments including detailed views, payment logs, and invoice information in the event dashboard.

Track every payment with clarity and control.

Amna Hadziabdic

Customer Success Manager @ Runevents •Dec 2

For Event Organizers Finances

Reviewing Cancellation Requests

Learn how to review and manage cancellation requests in the event dashboard, including filtering, approving, or declining requests efficiently.

Handle cancellations like a pro—fast and flawless.

Amna Hadziabdic

Customer Success Manager @ Runevents •Dec 2

For Event Organizers Finances

Reviewing Refund Requests

Learn how to review, approve, or decline refund requests in the Event Dashboard with step-by-step instructions and screenshots.

Handle refunds like a pro—fast and error-free!

Adis Jugo

CEO @ run.events •Sep 11

For Event Organizers Finances

Approving the Ticket Cancellation Request which includes a Money Refund Request

Learn how to approve or decline ticket cancellation refund requests in the Finances section of run.events, including partial refunds and tax handling.

Process refunds with confidence—step by step.

Adis Jugo

CEO @ run.events •Sep 11

For Event Organizers Finances

Approving the Ticket Cancellation Request (no money refund)

Learn how to approve or decline ticket cancellation requests without refunds in the Finances section of run.events.

Manage cancellations effortlessly in run.events

Adis Jugo

CEO @ run.events •Sep 11

For Event Organizers Finances

Cancelling event tickets and refunding money as an organizer

Step-by-step guide for organizers to cancel event tickets and process refunds, including handling paid and free tickets with detailed navigation instructions.

Cancel tickets and refund money like a pro!

Adis Jugo

CEO @ run.events •Mar 9

For Event Organizers Finances

Ticket cancellations and refunds - basic information and settings

Learn how to enable ticket cancellations and refunds on run.events, including self-service options and organizer actions for paid and free tickets.

Cancel tickets hassle-free with the right settings!

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