Voucher can hide a ticket type
Hi run.events,
we used Vouchers to invite Speakers, Sponsors etc to our event, revealing some hidden Ticket types.
The issue we noticed is that the standard (default free Atendee) Ticket Type is always available and the voucher could only show one or more hidden Types, is not possible to hide a Type.
We've many Sponsors and Speakers that used the Voucher to show their dedicated Ticket type, but ordered the Attendee ticket anyway! (no comment) :-(
To avoid this issue, it'll be useful to be able to also hide a Ticket Type with a Voucher.
Thanks
Luca
Files:
2024-04-29_15-1...
Hi Luca,
This has been implemented for some time now, Under vouchers configuration, you can control which ticket types will display for each voucher.
Hi Luca,
This has been implemented for some time now, Under vouchers configuration, you can control which ticket types will display for each voucher.
Hi Mustafa,
I'm working on the configuration of our new event in 2025, I'm testing this new feature and I cannot see what expected.
What we need and suggested with this proposal is to hide some tickets and show others after I enter a Voucher code, in THIS page, not in the Checkout page.
The issue we have is here, in the Order Page.
In this example I'm expecting that, entering the Speaker Voucher, the free Attendee ticket will disappear, showing only Speaker ticket.
Let me know please.
Best Regards
Luca
Hi Mustafa,
I'm working on the configuration of our new event in 2025, I'm testing this new feature and I cannot see what expected.
What we need and suggested with this proposal is to hide some tickets and show others after I enter a Voucher code, in THIS page, not in the Checkout page.
The issue we have is here, in the Order Page.
In this example I'm expecting that, entering the Speaker Voucher, the free Attendee ticket will disappear, showing only Speaker ticket.
Let me know please.
Best Regards
Luca
Hi Luca,
I don't have all the information but from experience, issue could be with what is selected on voucher reveal.
Make sure that you only select specific ticket type and not add-ons (especially if add-ons are shared between tickets). Add-ons will still be available for selected ticket type, but they will not display other ticket types that will be shown as they are attached to that add-on.
Hi Luca,
I don't have all the information but from experience, issue could be with what is selected on voucher reveal.
Make sure that you only select specific ticket type and not add-ons (especially if add-ons are shared between tickets). Add-ons will still be available for selected ticket type, but they will not display other ticket types that will be shown as they are attached to that add-on.
Hi Mustafa,
thank you for your quick reply.
This is the Voucher's settings.
Using this Voucher will reveal Sponsor but do not hide Attendee
Let me know if you need any other info.
Hi Mustafa,
thank you for your quick reply.
This is the Voucher's settings.
Using this Voucher will reveal Sponsor but do not hide Attendee
Let me know if you need any other info.
By any chance, are vouchers disabled on attendee tickets? If that is the case, this ticket type will ignore vouchers and always display. You will need to allow voucher (even when tickets are free) and these will not show when reveal voucher is used.
By any chance, are vouchers disabled on attendee tickets? If that is the case, this ticket type will ignore vouchers and always display. You will need to allow voucher (even when tickets are free) and these will not show when reveal voucher is used.
Hi Mustafa,
you hit the point! I've configured the Vouchers and Tickets as you suggested and now the Voucher show only the correct one.
PERFECT!
Thank you very much for your kind and quick support.
Best
Hi Mustafa,
you hit the point! I've configured the Vouchers and Tickets as you suggested and now the Voucher show only the correct one.
PERFECT!
Thank you very much for your kind and quick support.
Best
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