If you are cancelling tickets that have been paid in whole or in part, you will find that option in the Finances section, under the Refund Requests screen.
- Open the Finances section, and then the Refund Requests screen within it.
- Click on the refund request (it should be at the top of the list and marked as "Requested") which you want to approve or decline, and the cancellation approval fly-out will open.
- If you click on the Decline Request button, the refund request will be declined automatically.
- If you click on the Start Approval button, the refund request approval will start.
- You will need to decide whether you are refunding the whole paid amount, or only a part of it (in cases of a partial refund). Please be aware that the same tax that was applied to the original invoice will be applied to the refund.
