Handle cancellations like a pro—fast and flawless.

Reviewing Cancellation Requests

Learn how to review and manage cancellation requests in the event dashboard, including filtering, approving, or declining requests efficiently.

Amna Hadziabdic
Customer Success Manager @ Runevents
For Event OrganizersFinances
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Cancellation requests are received for unpaid, canceled tickets. To review a cancellation request, follow these steps:

  1. Navigate to the Event Dashboard:

  • Go to Finances.

  • Click on Cancellation Requests.

View and Manage Requests:

  • All cancellation requests are displayed in a table format.

  • You can export the table or filter/search requests by status, customer name, or country.

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Approve or Decline Requests:

  • Click on a request to view more details and to approve or decline it.

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