Handle refunds like a pro—fast and error-free!

Reviewing Refund Requests

Learn how to review, approve, or decline refund requests in the Event Dashboard with step-by-step instructions and screenshots.

Amna Hadziabdic
Customer Success Manager @ Runevents
For Event OrganizersFinances
Article Image Alt

To review a refund request, follow these steps:

  1. Navigate to the Event Dashboard:

  • Go to Finances.

  • Click on RefundRequests.

View and Manage Requests:

  • All refund requests are displayed in a table format.

  • You can export the table or filter/search requests by status, customer name, or country.

f7ee2fcb64bfdbe5e615cd41e2d73d9a

Approve or Decline Requests:

  • Click on a request to view more details and to approve or decline it.

2058644cd5239508bb226686d16d5209

  • Click on Documents tab to see your Invoices, Invoice Corrections...

febf1d14e6fda390b9f4e6966cb0f5fc

  • Tickets tab has all the tickets connected to mentioned Invoices.

7b8d2f4e9b24d9bec7c37dd26f2b0fe8