Email Messages

Email as Communication Tool

Email continues to be a vital and preferred method of interaction with your attendees and partners. The run.events platform streamlines the process of sending branded emails to attendees, speakers, sponsors before, during, and after events.

All messages are sent from your own email address and reflect your event’s unique branding. Targeting is flexible: you can reach all attendees, or focus on specific groups based on criteria filtered out on the tickets, speakers, or sponsors screens through a variety of search options. Selecting recipients and sending emails is simple and efficient, requiring only a few steps.

How to get started:

Before you can send emails, you need to configure a few settings in your organizer dashboard:
Integrating Email Providers with run.events

How to send out rich emails:

Create Email Designs and Email Templates, to enable the option to Send out rich emails.


Managing Email Messages

For comprehensive control and oversight, the Email Messages section provides clear visibility over all communications sent from the run.events platform.

Within the Communication module, clicking on "Email Messages" reveals a record of every message dispatched.

 

The Search filter allows you to track which emails have successfully reached their intended audience, as well as those that have not.


Advanced filtering options, activated via the Search button, enable you to pinpoint specific emails based on purpose and target audience.

 

If an email fails to send successfully, you can view detailed information—including type, send logs, sender and recipient details, and the email body—by clicking on the message. The “RESEND” button allows for quick corrective action.

 


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