Creating and Managing FAQs
FAQs are a simple and effective way to provide clear information to your users. They help reduce confusion, minimize support requests, and ensure that participants, speakers, sponsors, and organizers can quickly find answers to common questions.
FAQs can cover a wide range of topics—from general event information (e.g., Location, Schedule) to technical guidance (e.g., How to submit a session).
Where to Create FAQs
Go to: Communications → FAQs
You can create FAQs for the following audiences:
- Organizers
- Sponsors
- Speakers
- Support
- Participants
Important:
Only Sponsor and Speaker FAQs appear in their dashboards by default.
Other FAQ types can be displayed using widgets via their faq ‑ slug.
Widget implementation code is available under: Settings (Event Configuration) → Widgets and Links
Creating a New FAQ
- Click Add New.
- Select the Audience (FAQ category).
- Choose the Primary Language.
- Enter the Title for the FAQ.
- Click Save before adding questions.
Once saved, you can begin adding questions and answers.
Adding Questions to an FAQ
Scroll down and click Add New Question.
A flyout window will appear with:
- Question text box
- Answer text box
Optionally attach:
- Files
- Images
- Links
Attachments appear at the bottom of the answer in the Sponsor Dashboard, Speaker Dashboard, or widget.
Sorting FAQ Questions
You can easily reorder your FAQ entries by dragging and dropping them into the desired sequence. This lets you control exactly how questions and answers appear on your dashboards.
Creating Multi‑Language FAQs
Multilingual FAQs can be created only after the primary FAQ entry exists.
To add translations:
- Open an existing FAQ question. - A new tab for Alternative Language will appear. - Enter translated question and answer text.
Important: Your event must have multiple languages enabled in Event Settings before you can create multilingual FAQs.
Learn more:
FAQs Frequently Asked Questions for Sponsors | Sponsor management | run.events
FAQs Frequently Asked Questions for Speakers | Content and Speakers | run.events