Communications module overview
The run.events Communications module provides tools that support attendee networking and organiser‑to‑attendee communication. Most networking features are available through the run.events mobile application.
Mobile App Access
Attendees who have registered for an event log in to the mobile app using the same email address used during ticket purchase.
- Ticket assignment: https://my.runevents.net/auth/login
- Mobile app: https://run.events/app
- Download Now: Apple App Store or Google Play Store
Once logged in, attendees can connect with others by:
- Scanning event badges to send/accept connection requests
- Using the “Connect” search to find attendees by name, company, job role, or country
- Search is available before the event, enabling early networking and meeting planning
One-on-one chats
After a connection is established, attendees can:
- Exchange contact details
- Send direct messages
- Schedule meetings
- Share files and photos
Connections remain active after the event, allowing continued communication through the mobile app.
Private and Public Groups
The mobile app supports:
- Private chat groups created by attendees
- Public groups that any attendee can join
Organisers can:
- Moderate public groups
- Remove inappropriate content
- Delete groups if required
Moderation is performed through the organiser interface.
Private and Public Groups | Communications | run.events
Moderating event chat | Communications | run.events
Push notifications
Organisers can send mobile push notifications to attendees. Features include:
- Targeting specific attendee segments (e.g., by ticket type, role, or other criteria)
- Linking notifications to specific app pages (agenda, session, sponsor profile, etc.)
- Using notifications for operational updates such as agenda changes or room adjustments
Push notifications in run.events mobile app | Communications | run.events
Flash surveys
Organisers can create short surveys and distribute them through the mobile app. Capabilities include:
- Multiple question types: text, drop‑down, multi‑select, checkboxes
- Delivery via push notification
- Display of surveys in the app’s home feed
- Access to survey results and analytics in the organiser interface
Creating flash surveys | Communications | run.events
Email messages & Email Design
run.events includes built‑in email communication tools:
- Emails are sent from the organiser’s configured email address
- Emails inherit event branding and templates
- Targeting options include all attendees, speakers, sponsors, or filtered subsets
- Emails are managed through the Tickets, Speakers, and Sponsors sections of the organiser interface
Email Messages | Communications | run.events
Email Designs and Email Templates | Communications | run.events
Sending out rich emails | Communications | run.events
Mobile App Links & In-app displays
The mobile app automatically applies the event’s branding:
- Colors, logos, and visual identity
- Optional custom splash screens
- Custom links and pages
- Additional images or content defined by the organiser
This allows the app to visually match each event’s design.
How to customize the run.events mobile application to my event | Communications | run.events
