At each event, you will have persons approaching the registration team with special wishes or issues, like e.g. a missing ticket, a ticket transfer to a colleague, a lost badge or incorrect attendee data.
We therefore highly recommend to setup a separate and staffed registration counter at your event for handling such special cases during the on-site registration, and to avoid waiting lines for the other attendees.
Setting up the registration support desk
The person handling registration support at your event should be added to your team in the Organizer Dashboard and technically be equipped with:
- A notebook with a stable Internet connection
- A properly configured badge printer connected to the notebook
- Ideally: A barcode scanning device connected to the notebook
The barcode scanning device will help to find tickets easily and quickly.
Once signed in to your Organizer Dashboard, the registration support agent needs to open the screen Registration Desk (In the section “Badges and Check-In”, open the tab “Registration Desk”).
For handling special cases, please make sure that the toggle “Battle mode” is deactivated:
