Pass the ticket smoothly to the right hands!

Support desk - Transferring a ticket to another person

Learn how to unassign and reassign tickets in the support desk by using the Unassign, Configure manually, or Invite Assignee options.

Amna Hadziabdic
Customer Success Manager @ Runevents
For Event OrganizersBadges and Check-In
Article Image Alt

Go to: Badges and Check-In -> Support Desk

Use a barcode scanning device or the “Search” field to find and review the related ticket details

In the slide-out with the ticket details, click on “Unassign” to remove the current ticket assignment:

51176ce9b3954d8022b6d72d845c4b2c

In order to assign the ticket to a new person, use the option “Configure manually” to enter the attendee data yourself:

a048ed815b259aaf78c4ca7675b0f497

or use the option “Invite Assignee” to send the ticket to the attendee via email, so she/he can personalize the ticket:

f231f77394586863221bdd96a2cd507a