Customize invoices, taxes and refunds to fit your event’s needs.

Invoice (Orders/Pro-forma Invoice, Cancelation) Settings

Configure invoice settings for orders, pro-forma invoices, cancellations and corrections with tax rules, number formats and custom texts in run.events.

Nina Baras
Head of Customer Success @ run.events
For Event OrganizersFinances
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Invoice (Orders/Pro-forma Invoice, Cancelation) Settings

After you have chosen the option of order-invoice flow, and you have set your payment options (Offline and/or Online), now is the time to set properly your orders/pro-forma invoices and invoices.

Invoicing (Tax Invoices and e-Invoices) features include:

  • Automatic Tax Invoices: Instantly generate compliant invoices for every transaction, with customizable formats and branding.
  • e-Invoicing Ready: Support for EU-standard e-invoicing protocols like XRechnung, Factur-X, and Peppol. E-Invoicing with run.events (EN16931 / ZUGFeRD / Factur-X)
  • Multi-Currency & VAT Logic: Built-in support for international tax rules and VAT calculations.
  • Integration With Registration & Sales: Invoices are automatically linked to registrations, tickets, and payments.
  • Downloading & Emailing: Attendees and partners can access invoices anytime via portal or email.

Step 1: Set up Payment Settings

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Specify Payment Settings:
  • Due days for Payments
  • Show Registration number – This information will be visible as part of the Invoice
  • Registration Number Required, Tax Id Required, Tax Type Required fields - this information will be required as part of the Attendee Online Registration and Ticketing process, in the Payment step when a Customer is buying as a company (not as individual)

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Step 2: Set up your Invoices

	Set up your Invoices under **Invoice Settings** (Event level -> Finances)

	2.1. Configure Invoice **Number Settings**

  • Suggestion: Align with your accountants if needed

      The most important thing here is to configure Ticket Serial Numbering, which must be legally compliant with your country specifics

  • Add prefix or delete it – sometimes is easier to distinguish invoices dedicated for event connected invoices

  • Number needs to stay as it is

  • The year you can leave or remove

  • Reset number on the year break – mark it if you want that year is changing into a new year

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		2.2. Configure **Invoice Texts**

		2.2.1. Custom **Invoice field text** configuration

		Include Payments instructions, see an example:

  • Bank details: IBAN (account number), BIC, SWIFT code, Bank, Country

  • Company details: Company name, Address, VAT, Tax Nr, etc.

  • Payment Due date

  • Cancellations, refunds instructions

      	2.2.2. Custom **Footer field text** configuration

  	Include Legal Payments instructions, specific for your country see an example:

  • Management, Registration information, Capital

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Examples:

  • Invoice field text example

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  • Footer field text example

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			2.2.3. If applicable, configure text rules and payment instruction for specific country/ies:

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				2.2.4. Free Text field for Customers

				This free text field will be optional as part of the Attendee Online Registration and Ticketing process, in the Payment step when a Customer is buying a ticket and it will be visible in the Invoice.

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Learn more about Invoices/Orders editing:Invoices/Orders editing | Finances | run.events

Tax rules invoice visibility

Learn more how to configure it:Tax rules | Finances | run.events

Cancellation and Refunds

				run.events gives you full flexibility and control over your refund policies—with automation that keeps your team and attendees informed every step of the way.
  • Custom Refund Policies: Set rules by ticket type, timeframe, or cancellation reason.
  • Automated Workflows: Trigger refund actions, notifications, and invoice updates automatically.
  • Full or Partial Refunds: Process adjustments with precision, including service fees and VAT corrections.
  • Self-Service Cancellations: Let attendees manage cancellations through their personal dashboard.
  • Real-Time Reporting: Track cancellation rates, refunded revenue, and trends at a glance.

Step 3: Set up your Orders/Pro-Forma Invoices, Cancellations, Invoice Corrections