Content Types: Articles
Articles function like blog posts — formatted, authored content published to the community feed.
Key Features
- Can be saved as Draft, Scheduled, or Published
- Authors must have at least the Contributor role
- Articles can be tagged with custom labels for easier browsing and filtering
- Articles can be organized into folders (useful for structured content or migrating an existing website)
- One article per folder can be set as the root/index page for that folder path
- Content is created using a rich text editor with full formatting tools
- Images can be selected from the community media library
- Articles are indexed by the AI support bot, making them searchable through the chatbot
Creating an Article
To create a new article, go to Articles → + Add Article. A flyout window will open where you can enter all article details.
Overview Tab
Basic Information
Fill in the following fields:
- Title
- Status – choose between Published, Draft, Scheduled, or Archived
- Author – select from community members who have the Contributor role
- Labels – choose from labels created in the Labels tab
- Folder – optionally assign the article to a folder for better organisation
- Publish date – set when the article should go live (leave empty for drafts)
Content Section
This is where you build the article itself.
- Header – a short line displayed above the title
- Title
- Subtitle – fully formattable, supports links, includes a preview option
- URL Slug – a clean, URL friendly identifier (lowercase letters, numbers, hyphens)
- Body – rich text editor with formatting, links, images, and preview
- Featured Image – choose an image from the Multimedia gallery
Browsing Articles
All articles are listed in a table where you can easily browse and filter them by:
- Title
- Status (Draft, Scheduled, Published, Archived)
- Folder
- Author
- Publish Date
This makes it simple to locate specific content or review what has already been published.
