Member Experience
Once logged in, members enjoy a personalized, connected experience across both run.events Smart Hub (web) and the run.events mobile app. Their profile, agenda, content interactions, and engagement tools work seamlessly across platforms, ensuring a consistent and intuitive journey before, during, and after the event.
Personal Profile
Every member has a personal profile that brings together their identity, event participation, and professional details.
Profile Header
The profile header displays the member’s name and profile photo, synced directly from their run.events account.
If the member holds a ticket to the linked event, their ticket and QR code appear prominently in the header for instant access — ideal for quick check-ins on the day of the event.
Profile Privacy on Import
When attendees are imported from an external source, organizers can set their default profile visibility to “not public.” This ensures attendee information remains private until the attendee chooses to make their profile visible to others.
Learn more: My Profile tab | For Event Attendees | run.events
Standard Profile Fields
Members can edit their profile directly by clicking on Profile. The following fields are available:
Identity
- Title
- First Name
- Middle Name
- Last Name
- Country
- Preferred Language (Dutch/Flemish, English, German)
- Spoken Languages
- Industries
- Tags
Professional
- Job Title
- Company
- Tagline (0–250 characters)
- About / Biography
These fields are fixed and cannot be customised by organisers. They are designed to help members present themselves professionally and build meaningful connections within the community.
Content & Navigation
Members can explore a rich ecosystem of event content and community activity.
What Members Can Access
- Articles, videos, and posts from the community feed
- Event data such as agenda, speakers, and sponsors — all displayed as interconnected pages
- Interactive features such as likes, comments, and posts (depending on organiser permissions)
This creates a dynamic environment where event information and community engagement live side by side.
Social & Engagement Features
Members can actively participate in the community through a range of social tools:
- Posts: Members and contributors can publish posts to the community feed.
- Comments: Members can comment on articles, videos, and posts.
- Pinned Posts: Administrators can pin important posts to the top of the feed.
- Likes: Members can like posts and content.
- Content Filtering: The feed can be filtered by content type (posts, articles, videos).
- Labels/Tags: Content can be browsed by label for easier discovery.
These features help foster interaction, discussion, and ongoing engagement.
AI Support Bot
The built-in AI assistant is always available to help members find what they need. It can answer questions about:
- The event
- The agenda
- Speakers
- Community content
- Navigation and where to find things
This ensures members can quickly access information without needing to search manually or contact support.
Personal Agenda
Members can build a personalised event schedule that stays in sync across the community and the mobile app.
How It Works
- Members favourite sessions by clicking the heart icon on any session or agenda view.
- A “My Agenda” toggle filters the agenda to show only their saved sessions.
What the Personal Schedule Includes
- Sessions the member has favourited
- Meetings booked with sponsors
- Meetings accepted from other attendees
Access Based Visibility
Sessions that fall outside the attendee’s ticket access appear greyed out. Hovering over them displays a message such as: “You cannot add this session — please upgrade your ticket.” This behaviour is configurable and can serve as a natural, non‑intrusive upsell opportunity.
Cross platform consistency
The personal agenda behaves identically on:
- The community website
- The run.events mobile app
Members can switch between devices without losing context.