Setting Up a run.events Smart Hub
run.events Smart Hub is created from the run.events organizer portal.
Go to: Organizer profile -> Communities
Click + Add a community
Basic Configuration
Fill in the basic details that will be publicly visible:
- Name
- Status (Active, Inactive, Archived, Deleted) - Set the status to Active when ready
- Description
- Tagline
- Rules - Define the rules that members must follow. These rules also serve as the grounding prompt for AI moderation — content that violates them will be automatically declined.
Configure branding
- Logo
- Header picture
- Primary and secondary colors
Access & Privacy Permissions
Define permissions:
- Only signed-in members can access this community page - When enabled, the entire community is hidden from anonymous (not logged-in) visitors. Ideal for private, members-only spaces like associations.
- Administrators and Moderators must approve join requests
- Only administrators and moderators can invite new members
Configure JavaScript in Header
Inject custom JavaScript (e.g. Google Tag Manager, analytics, tracking pixels) directly into the community. The code is injected into every run.events Smart Hub page automatically.
Agreement Documents
Once community created, add Terms of Service, data privacy agreements, or any custom acceptance text shown to new members on joining.
Important:
Day-to-day community management happens inside the run.events Smart Hub via the Administration Panel — not in the run.events organizer portal. This allows a dedicated run.events Smart Hub manager (who may not have access to the main run.events backend) to administer the run.events Smart Hub independently.
Custom Domain
A run.events Smart Hub can be served on a custom domain (e.g. community.yourevent.com or app.yourevent.com).
●The organizer provides a DNS change, by contacting run.events Support team: New Ticket | run.events
●This is a significant improvement over the default event dashboard URL which cannot be customized.
Linked Event
A community in your platform can optionally be connected (“linked”) to a specific event. When you link them, the community gains event‑aware features — meaning the community can automatically adapt to the event it belongs to.
What “event‑aware features” usually include is:
- Showing event‑specific content inside the community
- Automatically syncing attendees, sessions, or updates
- Enabling event‑related discussions, announcements, or resources
- Making the community feel like an extension of the event rather than a standalone space
If you run a recurring event (e.g., “Tech Summit 2025”, then “Tech Summit 2026”), you don’t need to create a new community every year. You can reuse the same community and simply update the linked event to the new edition.
Linking a community to an event:
- is optional
- unlocks event‑specific functionality
- can be changed each year for recurring events
Article Labels configuration
Go to: Article Labels
Click on “+Add new”
Configure:
- Label Name - The title or identifier you assign to the label.
- Badge - An optional marker that highlights or categorizes items using this label.
- Is Publicly Visible - Determines whether the label is visible to all users or only to administrators and moderators.
An example:
Members Management
Once your community is set up, you can manage members and membership rules by clicking the People icon.
From this section, you can handle tasks such as:
- Importing new members
- Sending email communications
- Bulk‑updating member settings, including email preferences and membership status (Active, Left Community, Paused Membership)
By selecting an individual member, you can also assign or update their role: Contributor, Moderator, or Administrator.
Importing New Members
When you click “Import members”, a flyout window appears where you can define import settings and apply filters.
Define
- Membership status: Active, Left Community, or Paused Membership
- Whether the member should receive emails
- Whether to update existing members’ membership and email‑communication statuses
Filter
Choose which members to import based on:
- Event
- Ticket type
- Ticket status
- Purchase date (before / after)
- Ticket options (set / not set)
- Payment status: Free, Paid, Unpaid
- Customer name
- Voucher
- Additional custom‑field filters
Once you’ve configured your import settings, click Import. All attendees matching your filters will be added to the community member list. From there, you can send email communications and manage each member’s membership status.