run.events Smart Hub – Menu Management – Assistant Analytics
AI Assistant, Moderation, Indexing & Analytics Overview
If you choose to enable the AI Assistant in your run.events Smart Hub, several tools become available to help you understand user behaviour, maintain content quality, and ensure your AI Assistant always has access to the most relevant information. See how Assistant Analytics, AI Moderation, FAQ management, SEO discoverability, and search indexing work together.
Assistant Analytics
The Assistant Analytics section in the admin panel gives you full visibility into how members and visitors interact with your AI Assistant. It allows you to:
- View all questions asked by users along with the assistant’s responses
- Identify gaps in your FAQs, articles, or support content
- Trigger a manual reindexing after adding new articles, videos, or FAQs
- Monitor indexing behaviour
- Understand user needs and refine your content strategy accordingly
Setting your AI Assistant
Go to Community Administration.
- Turn on the AI Assistant
- Open your Admin panel.
- Navigate to the AI Assistant or Assistant Settings section.
- Enable the assistant for your community.
Set up AI Moderation
- Write detailed run.events Smart Hub Rules
- Clearly define what is allowed and not allowed (e.g. hate speech, discrimination, spam, harassment, self-promotion rules).
- Be specific—these guidelines are used as the grounding prompt for moderation.
- Set the assistant description (what it helps with).
- Configure tone (formal, friendly, concise, etc.).
- Choose which languages it should support (if applicable).
- How moderation works
- All member submitted content (posts, comments) is checked before publishing.
- If content violates guidelines, the AI:
- Declines to publish it.
- Explains to the user why it was blocked (based on your rules).
Create and Manage FAQ Sets
You can create and manage multiple FAQ sets for different audiences (attendees, speakers, sponsors, etc.) in the run.events organiser dashboard.
- Create separate FAQ sets for different user groups
- Use AI generated FAQs as a starting point and edit them
- Select which FAQ sets should be indexed for the AI Assistant
This ensures the assistant can deliver accurate, role specific answers.
Step-by-step
- Create FAQ Sets
- Go to run.events Organizer dashboard -> Event level -> Communications → FAQs.
- Create individual sets such as Attendee FAQs, Speaker FAQs, or Sponsor FAQs.
- Use AI Generated FAQs (Optional)
- Generate FAQs with AI.
- Edit the questions and answers to match your event’s needs.
- Select the FAQ sets to include in the AI knowledge base.
Configure Indexing (AI bot knowledge)
Go to: Assistant Analytics tab -> Indexing Configuration
The AI Assistant relies on an indexed knowledge base. Administrators can configure which data sources are included, select data sources to index:
Event FAQs (created under Communications → FAQs) – choose which FAQ sets to include.
- Run.events Smart Hub articles – automatically indexed after publication
- Run.events Smart Hub Video transcripts – the assistant searches full transcript text
If your community is not yet linked to an event, you may see the message:
“No event is associated with this community. Go to Community Administration to set up event association before configuring search indexing.”
Indexing behaviour
Scheduled indexing: runs automatically (daily).
Manual reindex:
- Go to Assistant Analytics.
- Click “Start Re-indexing”
- Wait ~30 seconds for the new content to be included.
What does reindexing mean?
Reindexing updates the assistant’s internal knowledge base by scanning all selected content sources (FAQs, articles, transcripts). This ensures the assistant always uses the most up to date information when answering questions.
AI Moderation
All member generated content—such as posts and comments—is automatically moderated by AI before it becomes publicly visible. Moderation is based entirely on the run.events Smart Hub Rules you define.
If content violates your guidelines (e.g., hate speech, discrimination, spam), the AI will decline to publish it and provide a polite explanation to the user.
Tip: Write detailed and specific community guidelines. The moderation model uses your guidelines directly as its grounding prompt, so clearer rules result in more accurate moderation.
Go to: Assistant Analytics
Review questions and answers
- See all questions asked by members and visitors.
- View the assistant’s responses.
- Use this to spot:
- Missing information
- Confusing topics
- Repeated questions
- Act on insights
- Add or update FAQs, articles, or videos where you see gaps.
- After adding content, trigger a manual reindex if you want it available immediately.
You can also search all user questions by start date, end date, and model provider to analyse trends or identify recurring topics.
SEO & Agentic Discoverability
Your community is SEO ready out of the box. All pages include the necessary metadata and structure for standard search engine indexing.
Agentic SEO (llms.txt)
The community also exposes its content via llms.txt, the emerging standard used by AI agents (ChatGPT, Claude, Mistral, Grok, etc.) to discover and index site content. This means your community is automatically discoverable by AI powered search tools without any additional configuration.