Invoices/Orders editing
Scenario 1 (suggested): Customer needs to put needed information during the online registration and check-out process that wants to be visible on invoice.
Free Text field for Customers - This free text field will be optional as part of the Attendee Online Registration and Ticketing process, in the Payment step when a Customer is buying a ticket and it will be visible in the Invoice.
This information will automatically apply to this invoice creation, and no additional action is needed from the organizer side.
Note: If a customer has already completed the check‑out and registration process, they will no longer be able to edit their information. This restriction is in place to prevent fraud.
However, as the organizer, you retain the ability to update customer details when necessary.
Scenario 2 (optional): by event organizer
This editing option becomes available once the company/customer has purchased one or more tickets and their record is visible in the system.
Go to Tickets & Attendees -> Customers -> select the Customer
You can edit the following information:
- Customer contact information
- Billing address
- Tax information
Editing Customer Contact Information
Select Edit to update or adjust details such as:
- Customer name
- Contact person
- Email address — If multiple email addresses are required, separate them with a comma or semicolon
- Additional text — Enter any “Free text to be printed on the invoice”
- Phone number
Editing Billing Information
Select Edit to update the billing address, including:
- Street address
- Town/City
- Postal code
- Country
Editing Tax Information
Select Edit to update tax‑related details, including:
- Tax type
- Tax ID number
This option will apply to all future invoices that will be sent out for this customer/company.
You can go to the re-send option for the invoices that went out without this additional changes and information that were added later: Working with Invoices | Finances | run.events