Requesting Ticket Cancellation and Refund
Important note: Only the original ticket purchaser can cancel or request refund for a ticket. If the ticket has been assigned to someone else, the purchaser must initiate the cancellation or refund, or a support request must be made to the event organizer.
Through the Attendee Dashboard, attendees have additional ticket management options - including requesting a ticket cancellation and refund, if allowed by the event organizers’ terms and conditions.
Scenario 1: Free or Unpaid Tickets
Click the B button on the ticket for the event you are attending. This will immediately perform the cancelation action. The ticket status will change to Cancelation requested.
Scenario 2: Paid Tickets
Click the three dots on the ticket for the event you are attending
Select Cancel ticket.
A new window will open. Click the Yes button to begin cancelling and/or refunding process:
To finalize your cancellation request, click the Place Request button.
Once submitted, the ticket status will update accordingly:
Cancellation requested for free event tickets:
Refund Requested for paid event tickets:
An email will be sent to your inbox to inform you about the cancelation and/or refund request has been received:
After Approval
When the event organizer approves the cancellation and/or refund, the ticket status will update to Cancelled or Refunded:
A confirmation email of the cancelation and/or refund approval will be sent to you, including an attached Invoice Correction document:
