Common Registration Desk Scenarios

Scenario 1: Lost or Damaged Badge

When an attendee requests a replacement badge:

Search for their ticket in the Registration Desk
Check the badge print history to verify original badge was issued
Look for any session entry scans to identify if badge is being used elsewhere
Print replacement badge
System automatically invalidates original badge and activates replacement

Security Feature: The platform tracks badge scanning activity. If a 'lost' badge appears in session entry scans after a replacement is issued, the system alerts staff to potential badge sharing or fraud.

Scenario 2: Missing or Unprinted Badge

For attendees whose pre-printed badge is missing:

Locate their ticket in the system
Verify they are not in the wrong registration queue
Print badge on-site
Check in attendee immediately

Scenario 3: Badge Could Not Be Printed

If the badge printer fails or produces an error:

Check printer connection and power
Verify adequate badge stock is loaded
Check for paper jams or mechanical issues
Restart printer if necessary
Retry print operation

If issue persists, direct attendee to backup registration desk or manually create temporary badge

Learn more: Support desk - Invalidating and reissuing attendee badges | Badges and Check-In | run.events

Scenario 4: Additional Registration Tasks

The Registration Desk interface also supports these important functions:

Correcting Attendee Data

When attendee information is incorrect:

Open the ticket in Registration Desk
Navigate to the attendee details section
Update name, company, title, or other information as needed
Save changes
Print new badge with corrected information

Learn more: Support desk - Correcting attendee data | Badges and Check-In | run.events

Scenario 5: Handling Unassigned Tickets

For tickets purchased but not yet assigned to an attendee:

Locate the unassigned ticket
Collect attendee information (name, email, company, etc.)
Assign ticket to the attendee through the Registration Desk
Print badge with assigned attendee information

Learn more: Support desk - Handling unassigned tickets | Badges and Check-In | run.events

Scenario 6: Transferring Tickets

When a ticket needs to be transferred to a different person:

Open the original ticket
Initiate ticket transfer process
Enter new attendee information
Complete transfer
Print badge for new attendee

Note: The system maintains a complete audit trail of all ticket transfers, preserving data integrity for reporting and reconciliation.

Learn more: Support desk - Transferring a ticket to another person | Badges and Check-In | run.events

Integration with Check-In System

All badges printed through the Registration Desk are automatically integrated with the platform's check-in system. This ensures:

Real-time attendance tracking without manual data entry
Accurate reporting of who has checked in and when
Immediate badge invalidation and replacement if necessary
Session entry tracking and capacity management

Key Advantage: Unlike rented badge printing hardware that requires manual data export and import, run.events maintains continuous data synchronization, eliminating check-in data inaccuracies and providing instant access to comprehensive attendance information.